Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Aug 10, 2016, 4:09 pm
#61
Join Date: Nov 2012
Posts: 13
Concierge
Hey everyone, I have a stay at this hotel coming up on November and I'm looking to make restaurant reservations in Tokyo. I've searched everywhere and can't come up with any contact info for the Prince Kioicho's concierge. Since I'm in the US, an email would be best. Any info about the concierge or how to generally make reservations at the harder to book restaurants in Tokyo would be a great help. Thanks!
Aug 10, 2016, 11:30 pm
#62
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Hey everyone, I have a stay at this hotel coming up on November and I'm looking to make restaurant reservations in Tokyo. I've searched everywhere and can't come up with any contact info for the Prince Kioicho's concierge. Since I'm in the US, an email would be best. Any info about the concierge or how to generally make reservations at the harder to book restaurants in Tokyo would be a great help. Thanks!
You can reach the The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel's concierge team at [email protected] .
Chua Chie Ling | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Aug 22, 2016, 3:40 am
#63
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
About reservation rates or point redemptions
I am looking into my trip to Tokyo later this year. It seems there is no cash & points option nor is there any points redemption showing on the website. The government rate is not showing up. I tried my sister's SET and it is also all greyed out. However, they do show with Westin Tokyo
Not sure if it means the hotel just don't offer SET rates and government rates or they haven't loaded the rates up yet.
Anyone else having similar problems?
Not sure if it means the hotel just don't offer SET rates and government rates or they haven't loaded the rates up yet.
Anyone else having similar problems?
Last edited by yeunganson; Aug 22, 2016 at 1:17 pm
Aug 22, 2016, 7:53 am
#64
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
I am looking into my trip to Tokyo later this year. It seems there is no cash & points option nor is there any points redemption showing on the website. The government rate is showing up. I tried my sister's SET and it is also all greyed out. However, they do show with Westin Tokyo
Not sure if it means the hotel just don't offer SET rates and government rates or they haven't loaded the rates up yet.
Anyone else having similar problems?
Not sure if it means the hotel just don't offer SET rates and government rates or they haven't loaded the rates up yet.
Anyone else having similar problems?
Aug 23, 2016, 1:35 am
#65
Join Date: May 2013
Location: Disney Land
Programs: Lifetime Plat; SQ PPS; AA Platinum
Posts: 123
Recently booked an award stay here for late September.
Originally I booked 4+1 nights at the Westin using the seasonal high rate of 25k per night but wasn't happy with the redemption rate. I called back several times to see if I could get into the Prince with no success. However, after mentioning wanting to book the non-standard room, the agent found availability.
I have currently booked 4+1 nights at 21.5k per night at the seasonal low rate (good value vs. the Westin for sure). The agent had to call the hotel as she could book the first 4 nights but had no availability for the 5th, which she was able to get the hotel to open up while I waited on the phone (very good service).
Although a somewhat slower response time (3 days), the concierge managed to book nearly all of my dinner requests, which really takes a lot of the work off of my shoulders.
Looking forward to staying next month and will provide more details.
Originally I booked 4+1 nights at the Westin using the seasonal high rate of 25k per night but wasn't happy with the redemption rate. I called back several times to see if I could get into the Prince with no success. However, after mentioning wanting to book the non-standard room, the agent found availability.
I have currently booked 4+1 nights at 21.5k per night at the seasonal low rate (good value vs. the Westin for sure). The agent had to call the hotel as she could book the first 4 nights but had no availability for the 5th, which she was able to get the hotel to open up while I waited on the phone (very good service).
Although a somewhat slower response time (3 days), the concierge managed to book nearly all of my dinner requests, which really takes a lot of the work off of my shoulders.
Looking forward to staying next month and will provide more details.
Aug 23, 2016, 8:44 am
#67
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
One of the reviews mentions a Gold member not getting a Club floor room and he considered it not Starwood friendly... Lol..
“Nice hotel, but over priced and not Starwood member friendly”
On the negative:
- upon checking the check-in desk people did not want to give me access to the Lounge floor despite my Gold status with Starwood. In most hotel around the world, my gold status gets me access to the lounge floor. the attendant at the check-in refused to get me access. And she did not do it in a nice way...
He was traveling on business as well, wonder what was he complaining about since he's not paying for it lol...
“Nice hotel, but over priced and not Starwood member friendly”
On the negative:
- upon checking the check-in desk people did not want to give me access to the Lounge floor despite my Gold status with Starwood. In most hotel around the world, my gold status gets me access to the lounge floor. the attendant at the check-in refused to get me access. And she did not do it in a nice way...
He was traveling on business as well, wonder what was he complaining about since he's not paying for it lol...
Aug 23, 2016, 9:22 am
#68
Join Date: Feb 2004
Location: Dallas, TX
Programs: Bonvoy Titanium, Hyatt Globalist, Hertz Gold
Posts: 1,387
Recently booked an award stay here for late September.
Originally I booked 4+1 nights at the Westin using the seasonal high rate of 25k per night but wasn't happy with the redemption rate. I called back several times to see if I could get into the Prince with no success. However, after mentioning wanting to book the non-standard room, the agent found availability.
I have currently booked 4+1 nights at 21.5k per night at the seasonal low rate (good value vs. the Westin for sure). The agent had to call the hotel as she could book the first 4 nights but had no availability for the 5th, which she was able to get the hotel to open up while I waited on the phone .
Originally I booked 4+1 nights at the Westin using the seasonal high rate of 25k per night but wasn't happy with the redemption rate. I called back several times to see if I could get into the Prince with no success. However, after mentioning wanting to book the non-standard room, the agent found availability.
I have currently booked 4+1 nights at 21.5k per night at the seasonal low rate (good value vs. the Westin for sure). The agent had to call the hotel as she could book the first 4 nights but had no availability for the 5th, which she was able to get the hotel to open up while I waited on the phone .
One of the reviews mentions a Gold member not getting a Club floor room and he considered it not Starwood friendly... Lol..
“Nice hotel, but over priced and not Starwood member friendly”
On the negative:
- upon checking the check-in desk people did not want to give me access to the Lounge floor despite my Gold status with Starwood. In most hotel around the world, my gold status gets me access to the lounge floor. the attendant at the check-in refused to get me access. And she did not do it in a nice way...
He was traveling on business as well, wonder what was he complaining about since he's not paying for it lol...
“Nice hotel, but over priced and not Starwood member friendly”
On the negative:
- upon checking the check-in desk people did not want to give me access to the Lounge floor despite my Gold status with Starwood. In most hotel around the world, my gold status gets me access to the lounge floor. the attendant at the check-in refused to get me access. And she did not do it in a nice way...
He was traveling on business as well, wonder what was he complaining about since he's not paying for it lol...
What hotels is he staying at?? Also I bet the hostess would have been fabulous if she granted club level!
Aug 23, 2016, 10:15 pm
#69
Join Date: May 2013
Location: Disney Land
Programs: Lifetime Plat; SQ PPS; AA Platinum
Posts: 123
; I had no idea the award had to be a standard room for the benefit. Perhaps I got lucky with a newer hotel to the SPG network + accommodating platinum agent. What was confusing to me was the Westin pricing at the "high" rate whilst this hotel pricing at the "low" rate. I also read the reviews on trip advisor and had a chuckle. Aside from the complaints around status recognition, one reviewer complained that they had to keep on refilling his coffee at breakfast and would not just leave the carafe at his table.
So far, my interactions with the hotel have been good. The concierge managed to book some fairly difficult tables for me, with the only exception being the original Jiro location. She did book their 2nd location run by his son. I'd expected as much since the website said they were fully booked for September.
Last edited by dickie98; Aug 23, 2016 at 10:16 pm Reason: can't html
Aug 24, 2016, 2:39 pm
#70
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
To be honest I wish I could say it was because of my charming personality ; I had no idea the award had to be a standard room for the benefit. Perhaps I got lucky with a newer hotel to the SPG network + accommodating platinum agent. What was confusing to me was the Westin pricing at the "high" rate whilst this hotel pricing at the "low" rate...
; I had no idea the award had to be a standard room for the benefit. Perhaps I got lucky with a newer hotel to the SPG network + accommodating platinum agent. What was confusing to me was the Westin pricing at the "high" rate whilst this hotel pricing at the "low" rate...Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Aug 29, 2016, 1:45 am
#71
Join Date: Jul 2012
Location: Beijing
Programs: AA Lifetime Gold, SPG Platinum
Posts: 11
Review of The Prince Gallery Tokyo Kioicho Hotel: Pricey & Awesome!
The Prince Gallery Tokyo Kioicho
1-2 Kioicho Chiyoda Tokyo, Japan, JP
RecommendedLiked: LocationServiceFoodAmenitiesRoom
Review of The Prince Gallery Tokyo Kioicho Hotel: Pricey & Awesome! (2 Photos)
The Prince Gallery Tokyo Kioicho
Stayed in this hotel for 2 nights August 23-25th, 2016.
Location:
The area around the hotel has a bunch of small restaurants - you just have to walk about 5-10 minutes. It is in an upscale area that is very quiet.
Checkin:
Fast and efficient. I'm a platinum 100 but the room type was not mentioned to me so I do not know if it was properly upgraded or not. It was on the club floor, which is 31 if I remember correctly.
Lounge:
Our first stop was the lounge. The lounge has amazing desserts available during the afternoon tea time. It really is an impressive spread - all kinds of juices, coffee, tea, plus really really really nice desserts. The staff was friendly too.
Room:
The rooms have amazing views where you can see the entire city. Here's a night view from our room (below). Every single aspect of the room is very well thought out with some of the highest end finishes I've ever seen in a hotel.
Gym/Pool
As a platinum guest, the pool was free, but be warned that if you are not spg platinum, they will ask you something like $45 usd a person to swim in it. That is plainly outrageous although it was a nice pool, but not that long. They are pretty serious about wearing a bathing cap, even if like me, you DONT HAVE ANY HAIR. I didn't work out there but saw the weightroom - it is brand new and should have everything you could need.
Breakfast
We chose to have breakfast at the restaurant - it was super nice and not crowded at all. The staff is very attentive - you can choose to have various types of Japanese breakfast as a set meal or you can choose the buffet. My wife chose the Japanese breakfast and I chose the buffet - we were both really happy. I hate food pictures (and the people who take them) but I have to admit that the Japanese set breakfast was actually photo-worthy.
Other details:
We are travelling in Japan using backpacks so they let us keep our big bags stored there for 10 days, as we have one more night there next week before we leave Japan. The cost was a lot for points - actually the most I've ever spent on a hotel: 21,000 points per night. If I wasn't sitting on a ton of points I probably wouldn't have done that, but the only other hotel in the world that I think compares to it in the level of rooms and the view and food in the lounge and pool quality is the St. Regis in Shenzhen. But of course the St. Regis is 12,000-16,000 points in China and everything in Japan is much more expensive, so the number of points is reasonable in comparison.
Overall, the hotel is very WOW and if you are sitting on a mountain of points like I am, it can be a very cool experience for you or you and your plus 1!
Aug 29, 2016, 2:28 am
#72
Original Poster
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,232
huayuanstar, thank you for the first review here.
i would like to try this property so much. but at the same price range with Park Hyatt or Andaz, i may need to reconsider it again.
i would like to try this property so much. but at the same price range with Park Hyatt or Andaz, i may need to reconsider it again.
Aug 29, 2016, 2:42 am
#74
Join Date: Jul 2012
Location: Beijing
Programs: AA Lifetime Gold, SPG Platinum
Posts: 11
re: 500 points
Hi,
1. They gave me 500 points as the plat amenity but it wasn't mentioned at checkin. I just saw them post after the stay.
2. Make a green choice was not available
Oh two more things that are nice about it:
a. underneath there's a kind of food court plus a small grocery store and a pharmacy.
b. you can get a shuttle bus to either airport for between $20-$35 a person. Otherwise you have to transfer several times on the subway with your baggage. Not sure if it actually picks up, but I'm sure it goes there.
1. They gave me 500 points as the plat amenity but it wasn't mentioned at checkin. I just saw them post after the stay.
2. Make a green choice was not available
Oh two more things that are nice about it:
a. underneath there's a kind of food court plus a small grocery store and a pharmacy.
b. you can get a shuttle bus to either airport for between $20-$35 a person. Otherwise you have to transfer several times on the subway with your baggage. Not sure if it actually picks up, but I'm sure it goes there.
Aug 29, 2016, 9:38 am
#75
Join Date: Aug 2016
Programs: Starwood Gold
Posts: 2
Prince Gallery
Hi there... thanks for the update on your stay there.. I'm looking forward to mine in November for 5days club level. I believe you said you stayed on Club floor. Did you try the complimentary breakfast on that floor at all?
Are you a Starwood gold or higher? Did they upgrade you automatically as advertised?
lastly... great to know about the shuttle to airport.. did they pick you up from airport as well?
thanks!
Are you a Starwood gold or higher? Did they upgrade you automatically as advertised?
lastly... great to know about the shuttle to airport.. did they pick you up from airport as well?
thanks!
Hi,
1. They gave me 500 points as the plat amenity but it wasn't mentioned at checkin. I just saw them post after the stay.
2. Make a green choice was not available
Oh two more things that are nice about it:
a. underneath there's a kind of food court plus a small grocery store and a pharmacy.
b. you can get a shuttle bus to either airport for between $20-$35 a person. Otherwise you have to transfer several times on the subway with your baggage. Not sure if it actually picks up, but I'm sure it goes there.
1. They gave me 500 points as the plat amenity but it wasn't mentioned at checkin. I just saw them post after the stay.
2. Make a green choice was not available
Oh two more things that are nice about it:
a. underneath there's a kind of food court plus a small grocery store and a pharmacy.
b. you can get a shuttle bus to either airport for between $20-$35 a person. Otherwise you have to transfer several times on the subway with your baggage. Not sure if it actually picks up, but I'm sure it goes there.