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The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]

The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]

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Old Apr 3, 19, 8:06 am   -   Wikipost
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As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.

The hotel also no longer participates in Suite Night Awards.

Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
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Old Feb 10, 19, 1:02 am
  #541  
 
Join Date: Aug 2014
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Originally Posted by nexusCFX View Post
Any idea if a la carte options are allowed with either buffet or Japanese? The french toast is so good. The fruit is good too.
I only recall seeing buffet, Japanese or American, although I didn't look too carefully since I knew I only wanted the Japanese breakfast.
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Old Feb 10, 19, 9:59 pm
  #542  
 
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Stayed here last week and I didnít push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
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Old Feb 11, 19, 8:11 am
  #543  
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Originally Posted by Wingtipflyer1 View Post
I have stayed at the hotel a few years ago & used suite upgrades for an amazing corner room. Headed back soon and was wondering do I try the Ritz Carlton or stick w/ Prince Gallery?? Thoughts?
I stayed at both as part of the same trip in spring 2017 and loved the PG while I was unimpressed with the R-C. Rooms at the R-C are much bigger and very generously sized for Tokyo, but overall I thought the hard product throughout the hotel felt straight out of the 80s, which was really confusing since the hotel was actually built in the mid-2000s. I'm not sure if Tokyo might have been one of the last of the R-C's ill-advised phase of building new hotels to look "classic", but for example the R-C HKG which is only a couple of years newer is a vastly more modern and elegant design (indeed the R-C HKG and PG are more in line with one another in terms of style).

No breakfast or club access included at R-C of course but as of a couple of years ago there was a reasonably good deal available if you contacted the hotel after booking a room whereby they would add club access for 10K Marriott points/night. I don't know if that offer still exists and it wasn't cheap exactly but it was a very good deal relative to the cash buy-up to a club room and/or the cash price they were offering to add club access. The R-C club is much bigger and with much more extensive food offerings than the PG's club, as you might expect, though Tokyo is not necessarily a destination where one wants to fill up on hotel food only, so up to you how valuable that is.

I do think the R-C concierge is perhaps a bit better. The PG concierge was perfectly good but at the R-C they seemed to be more responsive and really go the extra mile -- we inquired about getting tickets to be a sold-out art exhibition, not knowing it was sold out when we asked, and the hotel came back quickly with apologies and suggestions of places to buy tickets on the secondary market. Given that many top Tokyo restaurants have apparently moved away from taking bookings through concierges, I suspect the R-C concierge is more likely to be helpful in steering you toward alternative channels for making bookings, for example.

That said if I were for example trying to travel with one or more children in a single room, the extra space at the R-C might be useful, but otherwise given the overall quality of the property I'd stay with the PG for my future trips.
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Old Feb 11, 19, 11:23 am
  #544  
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Originally Posted by bgriff View Post
I stayed at both as part of the same trip in spring 2017 and loved the PG while I was unimpressed with the R-C. Rooms at the R-C are much bigger and very generously sized for Tokyo, but overall I thought the hard product throughout the hotel felt straight out of the 80s, which was really confusing since the hotel was actually built in the mid-2000s. I'm not sure if Tokyo might have been one of the last of the R-C's ill-advised phase of building new hotels to look "classic", but for example the R-C HKG which is only a couple of years newer is a vastly more modern and elegant design (indeed the R-C HKG and PG are more in line with one another in terms of style).

No breakfast or club access included at R-C of course but as of a couple of years ago there was a reasonably good deal available if you contacted the hotel after booking a room whereby they would add club access for 10K Marriott points/night. I don't know if that offer still exists and it wasn't cheap exactly but it was a very good deal relative to the cash buy-up to a club room and/or the cash price they were offering to add club access. The R-C club is much bigger and with much more extensive food offerings than the PG's club, as you might expect, though Tokyo is not necessarily a destination where one wants to fill up on hotel food only, so up to you how valuable that is.

I do think the R-C concierge is perhaps a bit better. The PG concierge was perfectly good but at the R-C they seemed to be more responsive and really go the extra mile -- we inquired about getting tickets to be a sold-out art exhibition, not knowing it was sold out when we asked, and the hotel came back quickly with apologies and suggestions of places to buy tickets on the secondary market. Given that many top Tokyo restaurants have apparently moved away from taking bookings through concierges, I suspect the R-C concierge is more likely to be helpful in steering you toward alternative channels for making bookings, for example.

That said if I were for example trying to travel with one or more children in a single room, the extra space at the R-C might be useful, but otherwise given the overall quality of the property I'd stay with the PG for my future trips.
I don't consider it good service for a luxury hotel concierge to encourage you to procure tickets yourself through secondary channels. The concierge should offer to check these secondary channels himself/herself and actually procure the tickets if this is what you want (and you're willing to pay scalper prices or additional fees).
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Old Feb 11, 19, 11:32 am
  #545  
 
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Originally Posted by ginkoka View Post
Stayed here last week and I didnít push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
The hotel is not talking SNA at the moment, so how would you know that suite is part of a SNA pool.
Beside that, even if the suite type was part of SNA option, that does not mean it is defined as a Standard Suite. Some hotels even offer Presidential Suites as an SNA option.
What would be great is a list of room types, that are available for complimentary upgrades.
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Old Feb 11, 19, 11:48 am
  #546  
 
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The Prince Gallery - SNA


As you can see, the hotel works with SNA.
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Old Feb 11, 19, 12:35 pm
  #547  
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Originally Posted by Kara5930 View Post

As you can see, the hotel works with SNA.
But, not since January 2019. I have already confirmed this with the loyalty team.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Feb 11, 19, 1:16 pm
  #548  
 
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Originally Posted by ginkoka View Post
Stayed here last week and I didnít push for a suite upgrade as there was no availability online. BUT at check-in I heard a check-in agent offer another guest an upgrade to the designer suite (which is eligible for SNA upgrade) for a cash top-up, which makes me wonder if funny tricks are being played
The standard suite for platinum upgrades is the Kioi suite.
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Old Feb 11, 19, 3:37 pm
  #549  
 
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It is a fantastic room- IMO. Used a SPG Plat UG 2 years ago. Hope I am lucky for this room my next visit.

Thanks to everyone for their replies. I will stick w/ the PG vs RC.
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Old Feb 11, 19, 11:11 pm
  #550  
 
Join Date: Oct 2018
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Yes the reservation was made in November.
So, these 4 SNAs are valid? Or will the hotel refuse upgrade?
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Old Feb 12, 19, 11:34 am
  #551  
 
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the PG is one of my favorite hotels in tokyo.
The ritz lounge and service is another level, the reason you dont need a great room at the RC in tokyo is the nice lounge , you can just hang out there.
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Old Feb 12, 19, 1:55 pm
  #552  
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Originally Posted by Kara5930 View Post
Yes the reservation was made in November.
So, these 4 SNAs are valid? Or will the hotel refuse upgrade?
They are no longer participating, so the request is no longer valid and one of two things are going to happen:

You keep the request in tact and the system will cancel them - probably at day one of the run - and return them to your account.

You cancel the request voluntarily and they are returned to your account now.

The hotel has nothing to do with this automated process, but you will still be eligible for any in-house elite member benefits upon arrival; one of which is a possible upgrade to a suite.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Feb 12, 19, 7:31 pm
  #553  
 
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Quick questions...

My fam and I will be there in August. 4 of us in total. 2 adults and 2 kids (8 and 13). Are the rooms big enough to accomodate all of us? Or should I get another room?
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Old Feb 12, 19, 11:25 pm
  #554  
 
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Thanks for information.
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Old Feb 12, 19, 11:48 pm
  #555  
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Originally Posted by NJFlyer_HOHO View Post
Quick questions...

My fam and I will be there in August. 4 of us in total. 2 adults and 2 kids (8 and 13). Are the rooms big enough to accomodate all of us? Or should I get another room?
I suspect that a regular room isn't large enough and won't be allowed for your family. You should contact the hotel.
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