Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Feb 11, 2016, 11:19 am
#31
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
You may have just answered my question above, William, but will Cash+Points or SPG Award Nights eventually be accepted for general bookings online? I've shuffled through most of the remaining months in 2016 and I see no such rates available... I'd like to plan for a future stay and be able to calculate the number of points needed to redeem for either Free Nights or Cash+Points by room category.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 11, 2016, 12:00 pm
#32
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
You may have just answered my question above, William, but will Cash+Points or SPG Award Nights eventually be accepted for general bookings online? I've shuffled through most of the remaining months in 2016 and I see no such rates available... I'd like to plan for a future stay and be able to calculate the number of points needed to redeem for either Free Nights or Cash+Points by room category.
Not sure if cash and point option is available for non-base rooms.
Although, I find the rate too high both for cash and award based on a few photos of the room rendering, also not sure what kind of hotel feature will be available so will be booking elsewhere instead.
May 2, 2016, 5:06 pm
#35
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
Considering staying here for a couple nights in September. Pricing seems to be around that of the Park Hyatt or Conrad Tokyo. Do you guys think this property will be comparable in terms of quality and amenities? Would like to build towards SPG Status this year as I already have status with Hyatt and Hilton, but would like to know if you guys think its worth it to go out of my way to stay here.
May 3, 2016, 9:20 pm
#36
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Considering staying here for a couple nights in September. Pricing seems to be around that of the Park Hyatt or Conrad Tokyo. Do you guys think this property will be comparable in terms of quality and amenities? Would like to build towards SPG Status this year as I already have status with Hyatt and Hilton, but would like to know if you guys think its worth it to go out of my way to stay here.
May 5, 2016, 2:33 pm
#37
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
May 14, 2016, 9:59 pm
#38
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Jun 23, 2016, 10:46 am
#39
Join Date: Jul 2010
Posts: 2,108
So I'm pretty set on Nov. 2017 and looking at 12-14 nights. I'd really like to book on c+p but I'm still not seeing the option available. The website indicates that the rate isn't avail. for my preferred dates, yet I'm not bringing anything up with the flexible option either. I don't mind booking a base rate but at 16,363 SPG I'd be looking at over 200K Starpoints which doesn't seem reasonable. I currently have approx. 90K. For an extended stay, it really only makes sense to use cash & points. Any work around?
Jun 24, 2016, 9:32 am
#41
Join Date: Jul 2010
Posts: 2,108
Well that was an entirely useless exchange:
"Thank you for contacting The Prince Gallery Tokyo Kioicho The Luxury Collection.
We understand your situation, but unfortunately we only accept reservations till 21st of December 2016 so far.
We are going to start accepting reservations from June 2017 for November 2017.
Also, if you would like to make a reservation with the “Cash and Point” plan, please make a reservation through the Starwood system. We unfortunately cannot make any reservation directly when points are involved."
So despite the fact that they have understandably not opened their calendar to the future dates that I'm eyeing, there seems to be no possible way to book c+p with this property at all? The revenue manager indicates that it needs to be done through SPG and I'm told by SPG that there's no way to do so in the system and that this needs to be "negotiated" with the property.
EDIT: Just called SPG again for further clarification based on the above response from the property and was told that the property management is solely responsible for determining the rates that they set. I've now written back to the property again, requesting information about future availability of c+p rates.
"Thank you for contacting The Prince Gallery Tokyo Kioicho The Luxury Collection.
We understand your situation, but unfortunately we only accept reservations till 21st of December 2016 so far.
We are going to start accepting reservations from June 2017 for November 2017.
Also, if you would like to make a reservation with the “Cash and Point” plan, please make a reservation through the Starwood system. We unfortunately cannot make any reservation directly when points are involved."
So despite the fact that they have understandably not opened their calendar to the future dates that I'm eyeing, there seems to be no possible way to book c+p with this property at all? The revenue manager indicates that it needs to be done through SPG and I'm told by SPG that there's no way to do so in the system and that this needs to be "negotiated" with the property.
EDIT: Just called SPG again for further clarification based on the above response from the property and was told that the property management is solely responsible for determining the rates that they set. I've now written back to the property again, requesting information about future availability of c+p rates.
Last edited by OliverB; Jun 24, 2016 at 9:59 am
Jun 24, 2016, 11:17 am
#42
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Well that was an entirely useless exchange:
"Thank you for contacting The Prince Gallery Tokyo Kioicho The Luxury Collection.
We understand your situation, but unfortunately we only accept reservations till 21st of December 2016 so far.
We are going to start accepting reservations from June 2017 for November 2017.
Also, if you would like to make a reservation with the “Cash and Point” plan, please make a reservation through the Starwood system. We unfortunately cannot make any reservation directly when points are involved."
So despite the fact that they have understandably not opened their calendar to the future dates that I'm eyeing, there seems to be no possible way to book c+p with this property at all? The revenue manager indicates that it needs to be done through SPG and I'm told by SPG that there's no way to do so in the system and that this needs to be "negotiated" with the property.
EDIT: Just called SPG again for further clarification based on the above response from the property and was told that the property management is solely responsible for determining the rates that they set. I've now written back to the property again, requesting information about future availability of c+p rates.
"Thank you for contacting The Prince Gallery Tokyo Kioicho The Luxury Collection.
We understand your situation, but unfortunately we only accept reservations till 21st of December 2016 so far.
We are going to start accepting reservations from June 2017 for November 2017.
Also, if you would like to make a reservation with the “Cash and Point” plan, please make a reservation through the Starwood system. We unfortunately cannot make any reservation directly when points are involved."
So despite the fact that they have understandably not opened their calendar to the future dates that I'm eyeing, there seems to be no possible way to book c+p with this property at all? The revenue manager indicates that it needs to be done through SPG and I'm told by SPG that there's no way to do so in the system and that this needs to be "negotiated" with the property.
EDIT: Just called SPG again for further clarification based on the above response from the property and was told that the property management is solely responsible for determining the rates that they set. I've now written back to the property again, requesting information about future availability of c+p rates.
We understand you are frustrated in trying to book your upcoming trip to The Prince Gallery Tokyo Kioicho, The Luxury Collection.
Unlike Free Night Awards using Starpoints, Cash and Points bookings are not a guaranteed rate. At this time, we are not seeing any Cash and Points rates loaded for this property, but that doesn't mean that they won't add this rate after opening or closer to your stay date.
While I know this isn't the answer you were looking for, I hope you find the explanation helpful.
Kind regards,
Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts
[email protected]
Jul 11, 2016, 10:22 pm
#45
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023