Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
#331
Hi zzap.
Normally it may take 3-5 working days as emails are answered in the order in which they are received.
So if you still have not received an update, please send us the details via email.
We can check your request with the hotel.
Kamal Taufiq
Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Normally it may take 3-5 working days as emails are answered in the order in which they are received.
So if you still have not received an update, please send us the details via email.
We can check your request with the hotel.
Kamal Taufiq
Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
#332
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
#333
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
The challenge is that you're not so much trying to get the concierge to call the restaurant before other concierges -- you don't have much control over that anyway. What you're trying for is to get on the request list at the PG before other guests of the PG -- the top hotels place are placing requests for many guests at the top restaurants, and the restaurants tend to allocate a certain amount of space to each hotel. So you want to have gotten to the PG early so that you're near the top of the PG's request list. If you contact the hotel late, you're going to be at the bottom of the PG's list, so even if the PG manages to get a few people booked at Jiro, likely you wouldn't be one of them.
#334
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,898
I had a post here last August... I didn't get a response from the concierge after I think like 10+ days. Plus there were other issues, so I rated their concierge to the degree of useless. Other than that the hotel itself is great.
#335
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Just checked out after 4 amazing nights at the Prince Gallery in their standard deluxe room. It was right in the high peak Sakura season so the hotel was fully booked. No upgrade then for a fellow platinum but we were okay with that.
Can say I'm very impressed by how big the deluxe room felt. The isolation is incredible. We heard nada from our neighbours and surroundings. The location is also very good with closeness to Shibuya Shinjuku and Ginza so it's right in the middle of Tokyo. Asakusa-Mitsuke Station is a short walk from the hotel.
Felt a lot that it reminded me of Osaka Marriott Miyako. One of my most favourite hotels. The shower was just as strong with high water pressure. It is a rain shower from the ceiling but it's so strong that it massages your back. Perfect after a long walk around in Tokyo with sorrow feet.
Not many hotels have a strong shower so I'm extremely happy when I'm staying in one.
Breakfast we tried both. Oasis and club. Club has a little smaller variety. Oasis is the fancy one. To us we preferred the more quite and calming club lounge.
Except for on our last day when there was a loud american family there with a dad and his two sons. The father was a loud mouth and his kids wanted to poop asked for a toilet to poop, literally they said so. Ruined the breakfast moment quite heavily. But I can imagine both of these breakfast areas are very nice when it's not during high peak season in Tokyo.
Swimming pool area was nice with a bigger pool. The mens had a smaller hot pool for themselves in their dressing room along with a sauna, ice cold pool and a couple of showers. Guess it's the same for the opposite gender.
Any downsides? Sure. The restaurants don't offer any platinum discounts. Only for Japan Amex customers. Big letdown as I was having a table booked.
The Souten (japanese food) did not impress me or my partner. Had a dinner package for 15,000yen called Ginsai.
Here's their menu
http://www.princehotels.co.jp/kioicho/assets/pdf/dining/souten/dining_dinner.pdf
Pretty expensive. Almost as much as one room cost.
Sluggish service but very welcoming from the guy at the entrance. And again no discount for platinums. Only if you hold a japanese Amex card.
Will definitely come back next time in Tokyo. My new favourite spg hotel.
But skip the hotels restaurant for dinner. If you are looking for a fun themed experience try Ninja akasaka restaurant. It's very close down the road. 1-2 min away.
Can say I'm very impressed by how big the deluxe room felt. The isolation is incredible. We heard nada from our neighbours and surroundings. The location is also very good with closeness to Shibuya Shinjuku and Ginza so it's right in the middle of Tokyo. Asakusa-Mitsuke Station is a short walk from the hotel.
Felt a lot that it reminded me of Osaka Marriott Miyako. One of my most favourite hotels. The shower was just as strong with high water pressure. It is a rain shower from the ceiling but it's so strong that it massages your back. Perfect after a long walk around in Tokyo with sorrow feet.
Not many hotels have a strong shower so I'm extremely happy when I'm staying in one.
Breakfast we tried both. Oasis and club. Club has a little smaller variety. Oasis is the fancy one. To us we preferred the more quite and calming club lounge.
Except for on our last day when there was a loud american family there with a dad and his two sons. The father was a loud mouth and his kids wanted to poop asked for a toilet to poop, literally they said so. Ruined the breakfast moment quite heavily. But I can imagine both of these breakfast areas are very nice when it's not during high peak season in Tokyo.
Swimming pool area was nice with a bigger pool. The mens had a smaller hot pool for themselves in their dressing room along with a sauna, ice cold pool and a couple of showers. Guess it's the same for the opposite gender.
Any downsides? Sure. The restaurants don't offer any platinum discounts. Only for Japan Amex customers. Big letdown as I was having a table booked.
The Souten (japanese food) did not impress me or my partner. Had a dinner package for 15,000yen called Ginsai.
Here's their menu
http://www.princehotels.co.jp/kioicho/assets/pdf/dining/souten/dining_dinner.pdf
Pretty expensive. Almost as much as one room cost.
Sluggish service but very welcoming from the guy at the entrance. And again no discount for platinums. Only if you hold a japanese Amex card.
Will definitely come back next time in Tokyo. My new favourite spg hotel.
But skip the hotels restaurant for dinner. If you are looking for a fun themed experience try Ninja akasaka restaurant. It's very close down the road. 1-2 min away.
Last edited by joakgarp; Apr 4, 2018 at 6:51 am
#336
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
FWIW, I have Platinum membership in the SEIBU PRINCE CLUB now, and that doesn't offer a discount either.
If you live outside of Japan, there's now a special Prince hotel club for foreigners called SEIBU PRINCE CLUB emi. It's free, takes about 30 seconds to get from the desk of any Prince Hotel, and you can occasionally get some discounts and little free trinkets. You might even be able to double dip on SPG and SEIBU PRINCE CLUB emi points with your purchases.
#337
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
The part about it has to be japanese Amex I took from a poster above. But here's what they wrote in an email to me when I asked them about any discounts in their restaurants:
"For SPG platinum member, if you settle by AMEX at the restaurant directly, there is 15% discount at the restaurant"
So literally nothing about it has to be japanese in that reply. Too bad my Amex has already been cancelled then.
#338
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: Hyatt Discoverist, SEIBU PRINCE CLUB Silver, Marriott Gold
Posts: 20,434
#339
Join Date: Apr 2005
Programs: Starwood:Lifetime Platinum, Air Canada:Basic, Asiana:Lifetime Diamond Plus, ANA: Basic
Posts: 980
Did you use a japanese Amex you mean?
The part about it has to be japanese Amex I took from a poster above. But here's what they wrote in an email to me when I asked them about any discounts in their restaurants:
"For SPG platinum member, if you settle by AMEX at the restaurant directly, there is 15% discount at the restaurant"
So literally nothing about it has to be japanese in that reply. Too bad my Amex has already been cancelled then.
The part about it has to be japanese Amex I took from a poster above. But here's what they wrote in an email to me when I asked them about any discounts in their restaurants:
"For SPG platinum member, if you settle by AMEX at the restaurant directly, there is 15% discount at the restaurant"
So literally nothing about it has to be japanese in that reply. Too bad my Amex has already been cancelled then.
#340
Booked another week long stay for June (taking advantage of the very competitive "Early Summer" rate) - bit of an odd request but can any repeat guests or people familiar with the area recommend a rough idea of a good early morning jogging route? Obviously the area around the imperial palace is the prime candidate but ideally looking for something a bit different.
#341
Join Date: Nov 2016
Posts: 123
This is such a nice hotel. Would stay here again in a heartbeat. Our climate control broke so they put us in a Designer’s Suite. The service and attention was great enough that we will probably stay here rather than the RC.
chad75 - I just threw out the sheet, but they gave us a map with several routes. Wish I had a more unconventional answer for you!
chad75 - I just threw out the sheet, but they gave us a map with several routes. Wish I had a more unconventional answer for you!
#342
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Does anyone know if this hotel offers bicycle rental? I cant find any information online or get an answer from concierge.
Is the Club Rate worth an extra 12,000 JPY?
If I book one person, but have two, will there be an extra fee? (I am Gold).
Corp rate I am seeing is 36,000 JPY + tax including access to pools/spa, or 48,000 JPY for Club, which seems like a great deal.
Thanks!
Is the Club Rate worth an extra 12,000 JPY?
If I book one person, but have two, will there be an extra fee? (I am Gold).
Corp rate I am seeing is 36,000 JPY + tax including access to pools/spa, or 48,000 JPY for Club, which seems like a great deal.
Thanks!
Last edited by CanuckFlyHigh; May 14, 2018 at 8:24 pm
#344
Join Date: Mar 2010
Location: YYZ
Programs: Marriott Bonvoy Lifetime Titanium, AC Elite, Airmiles Gold, Hertz Gold Plus Rewards
Posts: 785
Does anyone know if this hotel offers bicycle rental? I cant find any information online or get an answer from concierge.
Is the Club Rate worth an extra 12,000 JPY?
If I book one person, but have two, will there be an extra fee? (I am Gold).
Corp rate I am seeing is 36,000 JPY + tax including access to pools/spa, or 48,000 JPY for Club, which seems like a great deal.
Thanks!
Is the Club Rate worth an extra 12,000 JPY?
If I book one person, but have two, will there be an extra fee? (I am Gold).
Corp rate I am seeing is 36,000 JPY + tax including access to pools/spa, or 48,000 JPY for Club, which seems like a great deal.
Thanks!
No bicycles at the hotel. This is a very poshy place catered for business people mostly.
Unless you drink a lot, I wouldn't suggest spending Y12K on the club. You can have breakfast elsewhere. Food is served 5 to 7PM, drinks 5 to 8 (except beer/house wine -- to 10 PM) in the lounge. Unless you are rushing back to the hotel for a bite before 7PM in Tokyo lounge is not much value... Stayed for 5 nights, were able to make appetizers at the lounge once due to a terrible weather outside.
#345
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
Doesn't matter what your status is -- Japanese hotels are extremely particular about the number of people in the room. At this property, attendants in club lounge and restaurant get from the front desk the exact number of people checked-in in each room. They check each and every person who enters lounge/hotels and charge you accordingly. They may even report to the front desk that you paid for one person but two are actually staying in the room. This is a small property, access to the rooms is only through the front desk. I had to pay to extra children age 11 and 8 for the lounge/rest. Luckily, they didn't charge me extra for them staying in the room. I had to play my Lifetime Plat status firmly to avoid kids from being charged at the lounge. Reluctantly, lounge manager relented.
No bicycles at the hotel. This is a very poshy place catered for business people mostly.
Unless you drink a lot, I wouldn't suggest spending Y12K on the club. You can have breakfast elsewhere. Food is served 5 to 7PM, drinks 5 to 8 (except beer/house wine -- to 10 PM) in the lounge. Unless you are rushing back to the hotel for a bite before 7PM in Tokyo lounge is not much value... Stayed for 5 nights, were able to make appetizers at the lounge once due to a terrible weather outside.
No bicycles at the hotel. This is a very poshy place catered for business people mostly.
Unless you drink a lot, I wouldn't suggest spending Y12K on the club. You can have breakfast elsewhere. Food is served 5 to 7PM, drinks 5 to 8 (except beer/house wine -- to 10 PM) in the lounge. Unless you are rushing back to the hotel for a bite before 7PM in Tokyo lounge is not much value... Stayed for 5 nights, were able to make appetizers at the lounge once due to a terrible weather outside.
All very poshy hotels should have mandatory bicycle rentals. It is the way of the future to explore cities for millennial. Park Hyatt Tokyo and Four Seasons Tokyo offers it, as do almost all St Regis globally. We choose luxury hotels based on this.
Thanks for the advice on the lounge. Not worth it.