Feb 18, 2019, 10:57 am
Last edit by: bhrubin
As of February 2019 this hotel no longer offers club lounge access to Marriott Platinum and higher guests, even if upgraded to a room category which would otherwise offer lounge access, so lounge access mentioned in older reviews would no longer apply.
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The hotel also no longer participates in Suite Night Awards.
Breakfast offering for Platinum and higher is in restaurant, buffet plus made to order eggs.
Expert Review from May 2018 posted to the Luxury Hotels Forum: “Stunning hard product with great concierge and service”
https://www.flyertalk.com/hotel-revi...d-service-2620
The Prince Gallery Tokyo Kioicho, Japan, LC [Master Thread]
Feb 16, 2018, 7:56 am
#301
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
I'm currently in the hotel for a 2 weeks stay, very nice property though offerings in lounge and breakfast are exactly the same every day so it does get boring. No upgrades whatsoever as supposedly due to holiday season in Japan the hotel is running on high occupancy. On a plus side Plats get access to the swimming pool and spa area for free which otherwise costs 5000 JPY (how they get away with charging that fee the regular guests on top of the already very high room rates is beyond me but as a result the swimming pool feels deserted and each time I've been there I had it all to myself).
Feb 16, 2018, 10:32 am
#302
Original Poster
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,231
not only in the evening but in the morning (breakfast) too.
i found the food offering at breakfast in the restaurant (oasis garden) and the lounge almost virtually the same. So my advice is to take breakfast in the lounge to avoid waiting at the restaurant. Unless you want to try their japanese breakfast set which i thought it is only available in the restaurant.
This is my go to hotel in tokyo from now on.
Feb 20, 2018, 2:17 am
#306
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,896
There are 100 photos. Feel free to end if too much.
Going from...
Check in > Room > Club lounge afternoon tea > Club lounge evening cocktail > nightly turndown service >
Oasis breakfast > Amenities > Club lounge breakfast > Spa > Pool > Gym facilities
Going from...
Check in > Room > Club lounge afternoon tea > Club lounge evening cocktail > nightly turndown service >
Oasis breakfast > Amenities > Club lounge breakfast > Spa > Pool > Gym facilities
Feb 20, 2018, 3:40 am
#307
Join Date: Dec 2016
Location: Dubai
Programs: SPG 100 Ambassador, LH M&M Senator, Skywards Silver
Posts: 250
Looks like absolutely everyone here has been getting upgrades recently except for me 
Stuck in standard room and no possibility to upgrade even though I have been asking every few days durning my 14 nights stay
Stuck in standard room and no possibility to upgrade even though I have been asking every few days durning my 14 nights stay
Feb 23, 2018, 8:39 pm
#308
Join Date: Sep 2016
Posts: 87
Can they reserve sukiyabashi jiro for you? My friend told me only 10 hotels in Tokyo can make reservation with Jiro. I know Park Hyatt and Andaz could do it. But I only have status with SPG and I'd rather stay with SPG properties so I can re-qualify this year
Feb 24, 2018, 3:56 am
#309
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
This hotel's concierge should be able to do that. Or at least try.
Mar 6, 2018, 6:40 am
#310
Join Date: Apr 2012
Posts: 27
We stayed here a couple weeks ago and were very pleased overall. I don't have SPG Platinum, so we paid for the club lounge access, but it was definitely worth it. Club breakfast was great, although as other posters mention, the selection doesn't change much. Evening cocktails are nice as well, although it is definitely not the same as the RC club level, which has more of a table service atmosphere, nicer views, more space, and a bartender. That's not to say that this club lounge isn't good; it's just not designed to be over-the-top like RC's. This club lounge is self-service, and offers a solid drink selection, especially at this pricepoint.
We also liked the base-level room, and we felt that although it's smaller than those at MO/RC/Andaz, the layout made sense to us and the space was well-utilized. The bed was really awesome, and when we tried room service, we were impressed.
Service was great across the board; less formal perhaps than at other 5-star places we tried, but still very good. We did not end up using the concierge this trip, so I can't comment on reservation successes.
All-in-all, we wouldn't hesitate to return. Given the rates here are typically lower than at other comparable hotels, it feels like a solid bargain for what you get.
We also liked the base-level room, and we felt that although it's smaller than those at MO/RC/Andaz, the layout made sense to us and the space was well-utilized. The bed was really awesome, and when we tried room service, we were impressed.
Service was great across the board; less formal perhaps than at other 5-star places we tried, but still very good. We did not end up using the concierge this trip, so I can't comment on reservation successes.
All-in-all, we wouldn't hesitate to return. Given the rates here are typically lower than at other comparable hotels, it feels like a solid bargain for what you get.
Mar 8, 2018, 4:23 am
#311
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,179
Here now and like it. Unless something pops up I definitely recommend it except for maybe if with kids.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.
Mar 8, 2018, 4:33 am
#312
Join Date: Mar 2011
Programs: Hyatt Globalist, Marriott Titanium
Posts: 1,173
Here now and like it. Unless something pops up I definitely recommend it except for maybe if with kids.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.
Mar 8, 2018, 4:51 am
#313
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,179
It all depends on your budget. I’m paying full price here now and would pay double perhaps triple Sheraton. That said I’m not sure what Christmas rates would be... and probably wouldn’t get the suite upgrade that week which isnanmajor reason fornmy satisfaction this trip.
But I am hapoy here and was not at Sheraton.
But I am hapoy here and was not at Sheraton.
Mar 8, 2018, 5:46 am
#314
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,051
Christmas at any top luxury hotel in Japan will have high rates. It's like another Valentine's Day mixed with their year end holidays.
Mar 12, 2018, 7:07 pm
#315
Join Date: Oct 2009
Posts: 171
Here now and like it. Unless something pops up I definitely recommend it except for maybe if with kids.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.
When arrived offered a room immediately or could wait 3 hours for suite. I chose to wait and the suite is huge, and well appointed and worth the wait. Two separate rooms connected by a hallway. Glad I waited. It is one of those suites that are worth paying for as good size, nice and good for friends and family to visit
While waiting for room, met w friend in lounge. Regularly different staff impressively told me room wasn’t ready yet. I like this - they didn’t promise too early a time so I was able to go to Ginza ($13 USD taxi ride) and shop but kept me up to date. Very proactive. Big thumbs up for this.
in general the service here has been friendly and good
lounge is nice though a little small. Seems to always have nice little snacks and sweets but I don’t partake w my diet. I missed evening food but alcohol still out at 8:20pm. I don’t drink much but for drinkers this seemed nice. No chamomile tea though.
For me a downside is they don’t let kids in after 5 (some prefer this but I like taking my son in) or make alternative arrangements. They also won’t give my son free breakfast in lounge if wife with me. First time ever at a starwood that my son would have to pay extra for lounge breakfast access.
Im here alone this time but these rules would make me think twice about coming here for family vacation. Japan and S Korea seem very inflexible on this but they are adhering to program rules so can’t complain.
My only real downside aside from rules overseeing kids and the lounge is location. Great for business but not for siteseeing. Have to take a car or metro around. Nothing around the hotel. Friend who lives locally said location awesome for business but essentially nothing around.
Overall very happy here. Would recommend. Not sure I’d come to Tokyo just to stay here but definitely nice place if you have to be here and certainly better than that awful Sheraton Miyako.