est-gratuite

Yes, it's on the 1st floor.
I was there last week.

Nice morning and evening selection (remember at least 3 different warm evening dishes plus warm soup).
It has around 20 to 25 tables total, plus a long high table with around 8 high chairs.
It has a large "balcony" on which around 7 tables overlook the inside atrium and bar/restaurant area below.
But, no windows and no views to the outside though.

est-gratuite

Was here last week and enjoyed my stay.
Everything both in the lobby and common areas and in the room was in very good shape and is similiar in style to other westin hotels I have stayed at.
Was upgraded to quite a large room.
Lounge is of a good standard.
Windows CAN be opened for fresh air at this hotel.
Weekend rates can be a very good deal.

On the ground floor there is both a fancy looking asian/chinese restaurant and a nice teppanyaki style japanese restaurant in the hotel. I did not have time to eat at either, but they both looked nice.

My only gripes are the following:

-They (apparently) have no flat walk in showers...just rooms with showers in bathtubs (except in rooms with a single bed for 1 person).

-The bathroom was quite small compared the huge size of the room. Could have made better use of the space. However, the inside of the bathroom was quite nice.

-The lighting in the room seemed quite dim at night. Despite turning on all the lights I never felt is was bright enough to read or see things properly.


Despite these minor things, I would return to this property again if I need to be in Frankfurt again.

loyaltypointschaser

Someone mentioned on another thread that The Westin lounge does not offer breakfast and evening selections on Saturdays, any chance you could confirm this?
Many thanks,

est-gratuite

I ate a full breakfast inside the lounge on a saturday morning.

Don't know about the saturday evening, as I checked out that day, but I saw no obvious sign it would not serve evening food later. As far as I could see this lounge is full service every day of the week.

loyaltypointschaser

Thanks for your reply est-gratuite! That is good to know.

The other post mentioned that there was a sign in April, so maybe it was just a one-off!

anchor79

Has this hotel reopened yet? any updated reviews?

ElevatorEnthusiast

Perhaps, this hotel was renovated yesterday? I mean, wow, what a lovely modern Westin design - great first impressions! So many light woods and pleasant colors. Plus, an upgrade the night before to a bi-level loft Duplex Suite is a major score - even better that it was ready at 10:15 AM, even though the property is hosting a conference, too!

ElevatorEnthusiast

What a grand and lovely Westin! This was a fantastic stay - Arabella (which still runs this hotel - it used to be a member of the joint ownership venture between Starwood and Arabella) can definitely run a good hotel. The obviously recent renovations are beautiful - so many light woods that the keys are even wooden! A focus on comfort is much appreciated - I love seeing Westin continue its plush legacy with no shortage of Heaven in the bed. Top that off with friendly service, a bi-level suite upgrade, and delicious German pancakes, and you have a lovely package! Here are my pros, cons, and photos:

Pros:

• Upgraded automatically the night before to a bi-level Duplex Suite, which was beautifully designed with 1.5 bathrooms (powder room on ground floor and a full bath upstairs with the bedroom) and a lovely loft aesthetic - it felt residential in all of the right ways
  • This happened even though the hotel was home to large forum that was filling the event spaces and breakfast area
• Suite was ready at 10:15 AM, and I was asked to wait in the lounge upon arrival at 9:30 AM (where I could take advantage of breakfast) - the front desk attendant brought my key up, once ready
• Had to ask, but no issue with 2 PM late checkout and no Housekeeping knocking despite not having a DND sign (no one did)
• Comfortable couches and chairs throughout
• Nice views toward German roofs and the Commerzbank Tower
• Bed was wonderful and comfortable with plush covers, soft linens, plush mattress, and some fat pillows (I preferred the feather ones as the others were a bit too plush for my neck) - had a lovely 10 hours of sleep
• Shower pressure from the wand head was very nice - hint: press the button on the wand once for stronger pressure
• Lovely mix of White Tea and Malin and Goetz toiletries - it was like I was at a Le Meridien (I noticed the housekeeping carts only had White Tea, so this was a temp issue)
• Brought a really funny welcome gift of apples, dried apples, and apple juice - someone really likes apples :-)
• Friendly front desk service from all
• Westin Club is nice
  • Breakfast (first morning) is more than the continental described as it had eggs and bacon
  • Enjoyed the cocoa powder by the coffee machine
  • Had a nice bread roll and olive oil in the evening
• Restaurant breakfast (I chose as my welcome gift) is worth the choice IMO for the delicious fluffy pancakes - Germany definitely has the best pancakes (the Sheraton at the airport had the same).
  • Breakfast was busy, but they had a nice overflow room that was nice and calm
• HEATED floors in the bathrooms - this was crazy - water on the floor dried up so quickly

Cons:

• Evening service in the club was a bit limited with a soup and salad bar, but no dessert options
• Shower and toilet setup is a bit odd as if you aren't standing in front of the wand, the water spills out pretty quickly - luckily, the heated floors really help

Overall, I loved this hotel and will definitely return.

Photos:




































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ElevatorEnthusiast

One point I forgot to mention: the TVs didn't have native Internet TV apps and the Chromecast functionality seemed to lead to a black screen (at least in the living room).

Still, though, loved the hotel!

DELee

So is "Quattro" affiliated with the hotel?

David

ElevatorEnthusiast

Don't think so - there was even a relatively non-occupied shopping gallery in the same building as the hotel that was accessible from a back entrance but blocked off from the actual hotel.

SQ88

Thank you for the detailed review of the property and the beautiful photos. I will be staying in this hotel next month and am very excited. Love the renovated rooms!

mayday23

Does the lounge offer complementary alcohol? Anyone know if the Marriott MClub lounge does? Sad to say that’s a deciding factor for me.

mario

Staying at this property and as an ambassador was refused a late check-out. Initially because "I had been upgraded and late checkouts do not applicable when you receive an upgrade" and when are challenged this the excuse became "we are a conference hotel" and late check-out don't apply.

I thought conference hotels had "conference center" in the name, or can any hotels with a dingy meeting room in the basement claim to be conference hotels and bypass the rules?

Horace

A convention hotel does not need to have "conference center" in its name, but it it's reasonable to expect it to show up as a convention hotel on Marriott.com. Westin Grand Frankfurt shows up as a convention hotel. See https://www.marriott.com/emea-conven...tion-hotels.mi

Here's how the benefit is worded in the Marriott Bonvoy Loyalty Program Terms & Conditions:
According to this wording, 4 p.m. Late Checkout at the Westin Grand Frankfurt is "based upon availability." In other words, the hotel should make an effort, unless there are circumstances that warrant saying no. The hotel is not "excluded from this benefit" and should not routinely say that late check-out does not apply there.