St. Regis Mumbai, India [Master Thread]

Old Jul 19, 15, 8:55 am
  #1  
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Arrow St. Regis Mumbai, India [Master Thread]

Now accepting reservations. Opening as a Cat. 4, which would make this the lowest Cat St Regis after the one in Tianjin. Weekend rates starting around INR 8,000.

It's a reflagging of the Palladium Hotel, which is in Lower Parel, and adjacent to the Palladium and Phoenix High Street Malls.

Photos look good. Has anyone stayed at the Palladium and know if they'll be doing renos? Seems like they are keeping all the bars and restaurants, but Palladium seems to have a Club Lounge, of which there is no mention on the SPG website. Am considering switching my upcoming October stay from the Westin, but I'd need more clarity since the Club Lounge (and suite upgrade) at the Westin is simply amazing, despite the inconvenient location.
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Old Sep 8, 15, 5:29 am
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just finished a one night stay here yesterday....there were some teething issues, given that the property had only been open for 5 days with the new st. regis brand but overall i was satisfied with the stay & already have another 5 night reservation booked here for the end of the month....

the ride from the airport took 20 minutes on sunday afternoon & 45 minutes on monday afternoon from the property to the airport....the uber driver was not aware of the re-branding so i had to tell him to take me to the palladium hotel....

upon arrival i noticed a number of bellhops standing in the distance but none of them came over to help me with my luggage until i motioned to them that i needed help....they left my luggage with the concierge on the ground floor & i was informed that the reception is on the 9th floor....i made my way over to the lifts which took me to the reception area....


reception....

i passed by a large sitting area in the lobby....it looks very elegant & matches the decor of the hotel very well....


sitting area in the lobby....


sitting area in the lobby....

there was a separate line for spg plats but someone was being attended to there so i waited behind them....an agent walked up to me immediately & escorted me to another desk nearby....i was told that they were expecting me & my room was ready....i didn't inquire regarding an upgrade & was escorted to the room by another agent who proceeded to tell me more about the hotel....i asked if there is a club lounge but was disappointed to find out that there isn't one....i received the same room that i had booked, a panoramic king....i booked a panoramic room since the standard deluxe room had no king bed availability for the night i was staying....the only difference between these rooms & the standard ones is that the panoramic rooms are on a higher floor....at check in there were premium rooms, premier rooms & st. regis suites (select standard suite at this property) available but i got no upgrade whatsoever....this was a bit disappointing but i never brought it up since i was only here for one night....

my room was on the 25th floor & i liked the size & decor....it was very elegant & well laid out....


entrance....


bed....


sitting area....


desk....


tv....


bathroom....


bathroom....


bathroom....


bathroom....


closet....

there are a lot of mirrors in the room which give it a larger feel....the bed was extremely comfortable, the bathroom fixtures were elegant & the room in general had a good vibe to it....

within a couple of minutes there was a knock on the door & a butler came in & introduced himself....he told me he was the butler for the floor & gave me his card so that i could reach him in case i needed anything....he explained all the features of the room & informed me that as a platinum guest i had free internet & free breakfast at the 'seven kitchens' restaurant....i was also entitled to 2 pieces of laundry....he offered to unpack for me, which i declined....i told him i would let him know in case i needed anything & bid him farewell....

there was a small welcome amenity waiting for me in the room....the fruits were fresh & the indian sweets were very tasty....


welcome amenity....

the view from my room was great....but the windows were not the cleanest....i can't really blame the hotel for this since this is a problem all high rise buildings in mumbai face in the monsoon season....


view....


view....

there were a few minor issues in the room....maybe i'm being a little harsh here but i expect the quality at a st. regis property to be a lot higher than other hotels....there seemed to be a loose wire on one of the bathroom lights....it kept flickering every now & then....the wallpaper near the bathroom light switch was torn....the inside part of the window sill was not the cleanest....the phone at the desk had no dial tone....the phone in the bathroom still had the old palladium hotel sticker on it....finally, the mini bar menu had a list of snacks, all of which seemed to be missing....the spirits, soft drinks & juices were all there but the snacks were nowhere to be seen....


torn wallpaper....


window sill....


phone in bathroom with 'palladium' sticker....


snack list of items that were missing from the room mini bar....

the next morning i had breakfast at the seven kitchens restaurant....the spread was extremely good....lots of variety & choice....the food was also excellent....no complaints here at all....


seven kitchens restaurant....


breakfast....

during checkout, i asked for a manager to point out the small issues during my stay....he assured me that they would be taken care of immediately & noted the fact that i have another upcoming stay here towards the end of the month....

all in all, it was a nice stay & i liked the property....i expect things to get better in the coming days which should take care of all the little issues i pointed out....i spend about 20-25 nights a year in mumbai & am thinking of shifting all my stays from the westin & itc to the st. regis....
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Old Sep 8, 15, 6:02 am
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Thanks for the very helpful TR, Keyser. Disappointed that there is no Club Lounge. The Palladium seemed to offer a type of lounge service whereby you had free drinks for a couple of hours at one of the bars - hopefully they'll adopt that policy. Still, the location is awesome, and the rates are excellent for the time being. I'll definitely try to push for an upgrade though as I have a 2-night weekend stay with the wife.
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Old Sep 8, 15, 6:10 am
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Thanks for the review. Indeed I'm curious about plat benefits like happy hour?
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Old Sep 12, 15, 1:37 pm
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Originally Posted by RafKa View Post
Thanks for the very helpful TR, Keyser. Disappointed that there is no Club Lounge. The Palladium seemed to offer a type of lounge service whereby you had free drinks for a couple of hours at one of the bars - hopefully they'll adopt that policy. Still, the location is awesome, and the rates are excellent for the time being. I'll definitely try to push for an upgrade though as I have a 2-night weekend stay with the wife.
Originally Posted by jackrussellterrier View Post
Thanks for the review. Indeed I'm curious about plat benefits like happy hour?
There's Happy Hour between 6-8pm on the 37th floor. I'll update this thread when I try Happy Hour tomorrow.

Update: Sep 13, 2015

Happy Hour takes place on the 37th floor. An appetizer menu is provided with a few vegetarian and non-vegetarian options. A menu of drinks are available as well.

The view on the 37th floor (soon to be 38th floor for Platinum guests) is to die for. The ambience and the first class look is just amazing. For those on the fence about the St. Regis Mumbai, rest assured...the service and ambiance is top notch.

Last edited by CanRulez; Sep 13, 15 at 8:09 am
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Old Sep 12, 15, 1:43 pm
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Originally Posted by Keyser View Post
all in all, it was a nice stay & i liked the property....i expect things to get better in the coming days which should take care of all the little issues i pointed out....i spend about 20-25 nights a year in mumbai & am thinking of shifting all my stays from the westin & itc to the st. regis....
Great review Keyser! I liked the look and the ambience of the St. Regis. Amazing 9th floor lobby.

I am glad to report that I met with the Director of Rooms today and he was already aware of my feedback regarding the "500 point welcome amenity" and "breakfast" and he assured me they will now include breakfast in addition to 500 points as a welcome amenity for platinum guests.

That's great news and very well handled by the management team.

Last edited by CanRulez; Sep 13, 15 at 5:49 am
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Old Sep 12, 15, 2:50 pm
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Originally Posted by RafKa View Post
Thanks for the very helpful TR, Keyser. Disappointed that there is no Club Lounge. The Palladium seemed to offer a type of lounge service whereby you had free drinks for a couple of hours at one of the bars - hopefully they'll adopt that policy. Still, the location is awesome, and the rates are excellent for the time being. I'll definitely try to push for an upgrade though as I have a 2-night weekend stay with the wife.
When I stayed at the Palladium back in April, the drinks and canapés was at one of the bars up on top and was decent. They had a set drink menu, but the bartender made me anything I wanted. They should really bring that back.
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Old Sep 13, 15, 7:32 pm
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Update: Sep 13, 2015

Happy Hour takes place on the 37th floor. An appetizer menu is provided with a few vegetarian and non-vegetarian options. A menu of drinks are available as well.

The view on the 37th floor (soon to be 38th floor for Platinum guests) is to die for. The ambience and the first class look is just amazing. For those on the fence about the St. Regis Mumbai, rest assured...the service and ambiance is top notch.[/QUOTE]

Thanks. I'm booked the end of this month so look forward to it.
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Old Oct 2, 15, 1:05 am
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completed a 3 night stay this week.
Essentially my comments mirror Keyser

The good

Nice airport pick up in a benz at the Toyota rate
A comfortable room with a view
Platinum cocktails and snacks. The staff here were the best in the hotel.

The ok

Breakfast. I'm not a huge fan of breakfast buffet and prefer the peace of a lounge but here there is no choice. Good selection although I thought they could have varied it a bit more and maybe have more North Indian options. It was probably only 50% full so not too busy. The service was inconsistent.

Pool. Nice but very small if a few people are in.

The "can do better"

Butlers. Should be renamed room service attendant. Anything other than bringing tea or coffee was a challenge. One even insisted there was no happy hour for Plats!

Service - Inconsistent.

No real upgrade. I was "upgraded" to a premium room which looked exactly like Keysers!

The quirks - Whats in the mini bar is still not what is on the tariff. And to be honest there was hardly anything in the mini bar.

I'm not convinced this hotel will be a good representation of the St Regis brand unless it improves the soft product.
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Old Oct 9, 15, 9:45 pm
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Originally Posted by jackrussellterrier View Post
completed a 3 night stay this week.
Essentially my comments mirror Keyser

The good

Nice airport pick up in a benz at the Toyota rate
A comfortable room with a view
Platinum cocktails and snacks. The staff here were the best in the hotel.

The ok

Breakfast. I'm not a huge fan of breakfast buffet and prefer the peace of a lounge but here there is no choice. Good selection although I thought they could have varied it a bit more and maybe have more North Indian options. It was probably only 50% full so not too busy. The service was inconsistent.

Pool. Nice but very small if a few people are in.

The "can do better"

Butlers. Should be renamed room service attendant. Anything other than bringing tea or coffee was a challenge. One even insisted there was no happy hour for Plats!

Service - Inconsistent.

No real upgrade. I was "upgraded" to a premium room which looked exactly like Keysers!

The quirks - Whats in the mini bar is still not what is on the tariff. And to be honest there was hardly anything in the mini bar.

I'm not convinced this hotel will be a good representation of the St Regis brand unless it improves the soft product.
I used a SNA and my upgrade cleared. Very nice looking suite. The service here is very nice and I love the look of their lobby and the 37th floor lounge. Great view.
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Old Oct 10, 15, 7:18 am
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How far away is this from airport? Flying into BOM at 2:55 am. Thinking about using this either as a day room or staying the night, as I need to get to Mysore that afternoon or the next morning. Don't want to trek all the way into the city if it's not worth it.
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Old Oct 10, 15, 9:29 pm
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Originally Posted by pricesquire View Post
How far away is this from airport? Flying into BOM at 2:55 am. Thinking about using this either as a day room or staying the night, as I need to get to Mysore that afternoon or the next morning. Don't want to trek all the way into the city if it's not worth it.
At 2:55 am it will take less than 30 minute to reach the hotel. The drive back to the airport can take from 30 minutes to 2 hours.

If you're going to fly out the same afternoon it's probably a better idea to use one of the airport hotels. The ITC Maratha is part of SPG and just minutes away from the airport.
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Old Oct 10, 15, 11:39 pm
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Originally Posted by piyush View Post
At 2:55 am it will take less than 30 minute to reach the hotel. The drive back to the airport can take from 30 minutes to 2 hours.

If you're going to fly out the same afternoon it's probably a better idea to use one of the airport hotels. The ITC Maratha is part of SPG and just minutes away from the airport.
at that time it will take 15-20 minutes at best....but i agree, its better to stay at an airport hotel if the onward journey is the same afternoon....
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Old Oct 12, 15, 9:35 pm
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Three night stay here in mid-september. Booked a standard room and upgraded to a panoramic view room (similar to other FT members). Didn't really care about the suite upgrade as I was travelling alone and out and about most of the day. Booked and received the Toyota car pick up and was met on the ground floor. Check-in was completed in-room with the butler and guest services lady rather than in the lobby, which was a nice touch.

Concierge was helpful and booked a car to take me around for the day to sight see at a really reasonable rate with a relatively knowledgeable driver. Didn't experience the issue with the butlers some others have had. They got my pressing and coffee / tea requests correct for the duration of the stay.

Had dinner at the formal North Indian restaurant and really loved the food; some of the best I had in India. Price wise, a great value for a St. Regis. Breakfast buffet was adequate but I thought the JW Marriott Juhu had a better spread and their dosa was not as good.

Location is terrific with a large mall next door and several dining options from Mc'Ds / BK to sit-down / fast casual type places. Also there is a krispy kreme on the 2nd floor.

Will also echo some of the fit and finish issues with the rooms (stained carpeting, uneven finishes in the bathroom / bedroom walls) but nothing major.

Used the hotel car for ride to the airport and was upgraded to the Benz, which was nice. Overall, would recommend if you like SPG. It is right around the corner from the Four Seasons, which was also a very nice hotel.
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Old Oct 19, 15, 5:49 am
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I was just checking my reservation for this weekend, and under Rate Description, it says: "Special Opening Offer Spg Double Points On The Opening Offer"

I remembered booking under Opening Offer, but didn't remember seeing anything about double points. Did anyone else get double point? That would be the icing on the cake!
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