St. Regis Mumbai, India [Master Thread]

Old Jan 6, 18, 11:52 pm
  #76  
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Originally Posted by Keyser View Post
however, the itc grand central, mumbai is now showing no award availability for all of 2018....
Originally Posted by Starwood Lurker IV View Post
Hi Keyser,

We will work with the relevant team to look into this.

Chua Chie Ling Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Originally Posted by Starwood Lurker View Post
Thanks for your patience, but this looks to have been sorted as well.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
lurkers, the itc grand central has again gone back to no award availability for the rest of the year....
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Old Nov 7, 18, 2:40 pm
  #77  
 
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Has anyone stayed at this hotel of late? Thinking of booking it for a 5 night stay in late Jan 2019.
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Old Nov 8, 18, 8:30 am
  #78  
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Originally Posted by rajpop View Post
Has anyone stayed at this hotel of late? Thinking of booking it for a 5 night stay in late Jan 2019.
i was here for a night a couple of weeks ago....what would you like to know????
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Old Nov 20, 18, 12:31 am
  #79  
 
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Lounge benefits

Just wondering, have any platinum members recently stayed and can comment on lounge benefits? I'm hearing from the hotel one drink voucher, but no longer 6-8pm food and drinks. Maybe someone can confirm/clarify?
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Old Jan 18, 19, 4:10 am
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Originally Posted by leinez View Post
Just wondering, have any platinum members recently stayed and can comment on lounge benefits? I'm hearing from the hotel one drink voucher, but no longer 6-8pm food and drinks. Maybe someone can confirm/clarify?
There was no mention of 6-8 food and drinks, only drink chits provided for that time slot at any of the 3 bars.
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Old Feb 24, 19, 3:18 pm
  #81  
 
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I just arrived at this location. I used their limo service since I had a late night arrival (3AM) and I wanted to get to bed asap.
Someone welcomed me as an "ambassador guest", and brought me to the room where check-in took place. I had reserved a premier room, and that's the room I was given. Not sure if it's the partial sea view, or something else, but I guess I'll find out in the morning.
I was given drink chits (4 total for nights), and then he tried to upsell me to a "better room" for 3400 rp a night, which would give me a room on a higher floor, and unlimited cocktails between 6 and 8PM.
I was surprised by the upsell, and have never experienced that before.
When he came back up with my CC and passport, I wanted to confirm what he had offered, and he told me it was "actually now 5500 rps a night". I asked if that was for the same room on a higher floor, or a suite, and it sounded like it would be a suite.

I've never encountered this at a hotel, and it is making me uncomfortable.

Update: After two calls and some persistence on my end, I was able to get connected to an ambassador manager. He was going to email the hotel (as it was late at night), so I may wait to hear back from him, or just go downstairs and ask for a manager.

Last edited by dimramon; Feb 24, 19 at 10:27 pm
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Old Aug 25, 19, 11:59 am
  #82  
 
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(deleted, wrong thread)
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Old Aug 28, 19, 8:54 am
  #83  
 
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Originally Posted by dimramon View Post
I just arrived at this location. I used their limo service since I had a late night arrival (3AM) and I wanted to get to bed asap.
Someone welcomed me as an "ambassador guest", and brought me to the room where check-in took place. I had reserved a premier room, and that's the room I was given. Not sure if it's the partial sea view, or something else, but I guess I'll find out in the morning.
I was given drink chits (4 total for nights), and then he tried to upsell me to a "better room" for 3400 rp a night, which would give me a room on a higher floor, and unlimited cocktails between 6 and 8PM.
I was surprised by the upsell, and have never experienced that before.
When he came back up with my CC and passport, I wanted to confirm what he had offered, and he told me it was "actually now 5500 rps a night". I asked if that was for the same room on a higher floor, or a suite, and it sounded like it would be a suite.

I've never encountered this at a hotel, and it is making me uncomfortable.

Update: After two calls and some persistence on my end, I was able to get connected to an ambassador manager. He was going to email the hotel (as it was late at night), so I may wait to hear back from him, or just go downstairs and ask for a manager.
As far as I know St. Regis Mumbai is one of the few, perhaps even the only, St. Regis hotels that offer an unlimited cocktail hour. And late last year they still offered unlimited drinks for Plat/Titanium/AMB members at the Luna bar between 18:00 and 20:00. Also includes unlimited order of small bites (Sushi rolls, small salads, hot snacks etc.). We had some great cocktails there.. :-)
We had to sign the bill each night, but they never charged us. Either the person checking you in was not aware about your status, or they downgraded the Plat/Titanium/AMB benefits after our stay. That would be a real bummer.

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