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St. Regis Mumbai, India [Master Thread]

St. Regis Mumbai, India [Master Thread]

Old Oct 26, 2015, 12:30 am
  #16  
 
Join Date: May 2002
Location: SNA
Programs: STARS/LUMINOUS, PRIVE, FSPP, STARS, MO FAN Club, PEN Club, Bellini Club
Posts: 2,612
I stayed at this hotel last week for the first time since it became a St. Regis. Minor upgrade to a higher level floor. No Platinum recognition and the person checking me in had no clue of the Platinum gift (500 points). The supervisor confirmed that breakfast would be included and I would get the points as well. The employees tried very hard during the stay to please and were rather pleasant but are not neither empowered or efficient. The food at Seven Kitchen (breakfast) has a pretty big variety though isn't great. My favorite restaurant at this hotel is Mekong though I didn't get to go there this trip. Certainly would give Sahib's Room a skip. The ITC Grand Central used to be my go-to hotel in Mumbai since my customers are mostly in the Parel area and I though I would make a switch to the St. Regis once it opened. However, I think I will stick to the ITC Grand Central even though its somewhat shabby given the rather lacking service at the St. Regis.

Btw, I did not receive the double points when using the Starwood AMEX since I'd guess they haven't updated their merchant code or updated their registration with American Express to reflect a Starwood hotel. I did call AMEX and they said they would investigate as a "one-time" curtsy.
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Old Oct 27, 2015, 6:50 pm
  #17  
 
Join Date: Oct 2002
Location: Boston:NW Plat, SPG Gold, HH Diamond
Posts: 200
I stayed at the end of September and was just underwhelmed with everything. I'm not hard to please, but there were several "little things" like no sugar for the in room coffee, the "middle things" like forgotten call back from room service (I originally got a full voicemail and called the hotel operator to see if my phone wasn't programmed correctly, and they promised a call back that never came....the in room safe had a dead battery, and then there were the "big things" like no hot water in the shower (though strangely there was hot water in the sink and tub), and 45 minute wait to check out. I just get angry again thinking about it.

I booked the opening rate offer and didn't get the 2x points, still irritated enough about the stay to not even want to bother.

Also, like zakami above, I also didn't get the SPG Amex double points bonus, presumably for the same merchant code reason, and I know I won't even bother trying to follow up on that one.
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Old Oct 28, 2015, 8:02 am
  #18  
 
Join Date: Aug 2013
Location: Austin, Texas
Programs: AA-ex EXP, PLT, LTG, MVP-Gold, UA-Silver, SPG-LTG, PLT, HH-D, Hyatt-D,
Posts: 146
if anyone of you have not stayed at the ITC Grand Central, (which I believe is in the same vicinity/area - Lower Parel) , it is awesome.

Their service is top notch, the happy hours are from 5-8 pm , top shelf unlimited, almost a full buffet spread (really!) , their breakfast has many stations, Indian, Continental, western, European.. you can die out of gluttony !

Will certainly give the Regis a try.. always worth looking at a new brand !


Originally Posted by Keyser
just finished a one night stay here yesterday....there were some teething issues, given that the property had only been open for 5 days with the new st. regis brand but overall i was satisfied with the stay & already have another 5 night reservation booked here for the end of the month....

the ride from the airport took 20 minutes on sunday afternoon & 45 minutes on monday afternoon from the property to the airport....the uber driver was not aware of the re-branding so i had to tell him to take me to the palladium hotel....

upon arrival i noticed a number of bellhops standing in the distance but none of them came over to help me with my luggage until i motioned to them that i needed help....they left my luggage with the concierge on the ground floor & i was informed that the reception is on the 9th floor....i made my way over to the lifts which took me to the reception area....


reception....

i passed by a large sitting area in the lobby....it looks very elegant & matches the decor of the hotel very well....


sitting area in the lobby....


sitting area in the lobby....

there was a separate line for spg plats but someone was being attended to there so i waited behind them....an agent walked up to me immediately & escorted me to another desk nearby....i was told that they were expecting me & my room was ready....i didn't inquire regarding an upgrade & was escorted to the room by another agent who proceeded to tell me more about the hotel....i asked if there is a club lounge but was disappointed to find out that there isn't one....i received the same room that i had booked, a panoramic king....i booked a panoramic room since the standard deluxe room had no king bed availability for the night i was staying....the only difference between these rooms & the standard ones is that the panoramic rooms are on a higher floor....at check in there were premium rooms, premier rooms & st. regis suites (select standard suite at this property) available but i got no upgrade whatsoever....this was a bit disappointing but i never brought it up since i was only here for one night....

my room was on the 25th floor & i liked the size & decor....it was very elegant & well laid out....


entrance....


bed....


sitting area....


desk....


tv....


bathroom....


bathroom....


bathroom....


bathroom....


closet....

there are a lot of mirrors in the room which give it a larger feel....the bed was extremely comfortable, the bathroom fixtures were elegant & the room in general had a good vibe to it....

within a couple of minutes there was a knock on the door & a butler came in & introduced himself....he told me he was the butler for the floor & gave me his card so that i could reach him in case i needed anything....he explained all the features of the room & informed me that as a platinum guest i had free internet & free breakfast at the 'seven kitchens' restaurant....i was also entitled to 2 pieces of laundry....he offered to unpack for me, which i declined....i told him i would let him know in case i needed anything & bid him farewell....

there was a small welcome amenity waiting for me in the room....the fruits were fresh & the indian sweets were very tasty....


welcome amenity....

the view from my room was great....but the windows were not the cleanest....i can't really blame the hotel for this since this is a problem all high rise buildings in mumbai face in the monsoon season....


view....


view....

there were a few minor issues in the room....maybe i'm being a little harsh here but i expect the quality at a st. regis property to be a lot higher than other hotels....there seemed to be a loose wire on one of the bathroom lights....it kept flickering every now & then....the wallpaper near the bathroom light switch was torn....the inside part of the window sill was not the cleanest....the phone at the desk had no dial tone....the phone in the bathroom still had the old palladium hotel sticker on it....finally, the mini bar menu had a list of snacks, all of which seemed to be missing....the spirits, soft drinks & juices were all there but the snacks were nowhere to be seen....


torn wallpaper....


window sill....


phone in bathroom with 'palladium' sticker....


snack list of items that were missing from the room mini bar....

the next morning i had breakfast at the seven kitchens restaurant....the spread was extremely good....lots of variety & choice....the food was also excellent....no complaints here at all....


seven kitchens restaurant....


breakfast....

during checkout, i asked for a manager to point out the small issues during my stay....he assured me that they would be taken care of immediately & noted the fact that i have another upcoming stay here towards the end of the month....

all in all, it was a nice stay & i liked the property....i expect things to get better in the coming days which should take care of all the little issues i pointed out....i spend about 20-25 nights a year in mumbai & am thinking of shifting all my stays from the westin & itc to the st. regis....
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Old Oct 28, 2015, 8:09 am
  #19  
 
Join Date: Aug 2013
Location: Austin, Texas
Programs: AA-ex EXP, PLT, LTG, MVP-Gold, UA-Silver, SPG-LTG, PLT, HH-D, Hyatt-D,
Posts: 146
Did you mention Uber in Bombay ? that's interesting, how does one contact them ?


Originally Posted by Keyser
just finished a one night stay here yesterday....there were some teething issues, given that the property had only been open for 5 days with the new st. regis brand but overall i was satisfied with the stay & already have another 5 night reservation booked here for the end of the month....

the ride from the airport took 20 minutes on sunday afternoon & 45 minutes on monday afternoon from the property to the airport....the uber driver was not aware of the re-branding so i had to tell him to take me to the palladium hotel....

upon arrival i noticed a number of bellhops standing in the distance but none of them came over to help me with my luggage until i motioned to them that i needed help....they left my luggage with the concierge on the ground floor & i was informed that the reception is on the 9th floor....i made my way over to the lifts which took me to the reception area....


reception....

i passed by a large sitting area in the lobby....it looks very elegant & matches the decor of the hotel very well....


sitting area in the lobby....


sitting area in the lobby....

there was a separate line for spg plats but someone was being attended to there so i waited behind them....an agent walked up to me immediately & escorted me to another desk nearby....i was told that they were expecting me & my room was ready....i didn't inquire regarding an upgrade & was escorted to the room by another agent who proceeded to tell me more about the hotel....i asked if there is a club lounge but was disappointed to find out that there isn't one....i received the same room that i had booked, a panoramic king....i booked a panoramic room since the standard deluxe room had no king bed availability for the night i was staying....the only difference between these rooms & the standard ones is that the panoramic rooms are on a higher floor....at check in there were premium rooms, premier rooms & st. regis suites (select standard suite at this property) available but i got no upgrade whatsoever....this was a bit disappointing but i never brought it up since i was only here for one night....

my room was on the 25th floor & i liked the size & decor....it was very elegant & well laid out....


entrance....


bed....


sitting area....


desk....


tv....


bathroom....


bathroom....


bathroom....


bathroom....


closet....

there are a lot of mirrors in the room which give it a larger feel....the bed was extremely comfortable, the bathroom fixtures were elegant & the room in general had a good vibe to it....

within a couple of minutes there was a knock on the door & a butler came in & introduced himself....he told me he was the butler for the floor & gave me his card so that i could reach him in case i needed anything....he explained all the features of the room & informed me that as a platinum guest i had free internet & free breakfast at the 'seven kitchens' restaurant....i was also entitled to 2 pieces of laundry....he offered to unpack for me, which i declined....i told him i would let him know in case i needed anything & bid him farewell....

there was a small welcome amenity waiting for me in the room....the fruits were fresh & the indian sweets were very tasty....


welcome amenity....

the view from my room was great....but the windows were not the cleanest....i can't really blame the hotel for this since this is a problem all high rise buildings in mumbai face in the monsoon season....


view....


view....

there were a few minor issues in the room....maybe i'm being a little harsh here but i expect the quality at a st. regis property to be a lot higher than other hotels....there seemed to be a loose wire on one of the bathroom lights....it kept flickering every now & then....the wallpaper near the bathroom light switch was torn....the inside part of the window sill was not the cleanest....the phone at the desk had no dial tone....the phone in the bathroom still had the old palladium hotel sticker on it....finally, the mini bar menu had a list of snacks, all of which seemed to be missing....the spirits, soft drinks & juices were all there but the snacks were nowhere to be seen....


torn wallpaper....


window sill....


phone in bathroom with 'palladium' sticker....


snack list of items that were missing from the room mini bar....

the next morning i had breakfast at the seven kitchens restaurant....the spread was extremely good....lots of variety & choice....the food was also excellent....no complaints here at all....


seven kitchens restaurant....


breakfast....

during checkout, i asked for a manager to point out the small issues during my stay....he assured me that they would be taken care of immediately & noted the fact that i have another upcoming stay here towards the end of the month....

all in all, it was a nice stay & i liked the property....i expect things to get better in the coming days which should take care of all the little issues i pointed out....i spend about 20-25 nights a year in mumbai & am thinking of shifting all my stays from the westin & itc to the st. regis....
rafernandes is offline  
Old Oct 28, 2015, 8:11 am
  #20  
 
Join Date: Aug 2013
Location: Austin, Texas
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Given your short turn around, I would definitely recommend staying at the ITC Maratha.

Originally Posted by piyush
At 2:55 am it will take less than 30 minute to reach the hotel. The drive back to the airport can take from 30 minutes to 2 hours.

If you're going to fly out the same afternoon it's probably a better idea to use one of the airport hotels. The ITC Maratha is part of SPG and just minutes away from the airport.
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Old Oct 28, 2015, 8:12 pm
  #21  
 
Join Date: May 2012
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Originally Posted by rafernandes
Did you mention Uber in Bombay ? that's interesting, how does one contact them ?
I guess best to SMS and make sure your GPS location is correct?
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Old Oct 29, 2015, 4:35 am
  #22  
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Originally Posted by rafernandes
Did you mention Uber in Bombay ? that's interesting, how does one contact them ?
the same way you use uber everywhere else....
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Old Nov 19, 2015, 11:50 am
  #23  
 
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
Hi all,

It will be my first trip to Mumbai after about 10 days, I can see there are a few more SPG hotels in the region, how's the 2 existing Luxury Collection ITC Hotels compared with St.R? As I will be Mumbai for 2-3 weeks, will probably moving around (since I got the 3K extra pts for every 3 stays), but I do not have concrete idea which one to stay yet.
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Old Nov 19, 2015, 11:52 am
  #24  
 
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Oh BTW, does St.R offer Make a Green Choice?
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Old Nov 24, 2015, 2:48 am
  #25  
 
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Does anyone know if this is part of Luxury Privileges and if so what benefits? Many thanks
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Old Dec 15, 2015, 12:40 am
  #26  
 
Join Date: Jan 2008
Posts: 3,946
Anyone know the highest floor in hotel to book dlx, grand dlx or premier rooms (not suites)?

Last edited by mileageking; Dec 15, 2015 at 12:45 am
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Old Jan 3, 2016, 3:01 pm
  #27  
 
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Are they offering PLT's free drinks and appy's for a few hours like the Palladium did up on the top floor, or close to the top?
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Old Jan 16, 2016, 1:24 am
  #28  
 
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Anyone?
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Old Jan 16, 2016, 4:34 am
  #29  
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Yes, they do at Li Bai. I even took photos of the drnks and snack menu, but can't post them because i haven't got access to a hosting service!
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Old Jan 16, 2016, 6:01 am
  #30  
 
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You can now add photos directly, without having a need to link them to another site.
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