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The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia [Master Thread]

Old Aug 15, 2015, 12:16 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: margarita girl
Hotel email address: [email protected]


Seclusion Day Information: March 21, 2015 and March 9, 2016

Nyepi, known as the Day of Silence, marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.

In 2015, Nyepi will fall on Saturday, March 21 and Wednesday, March 9 in 2016. Please note that check-in and check-out will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. Our pools and garden areas will still be accessible except for the beach. Only indoor seating will be available at Arwana Restaurant. Cascade Bar and Sapphire bar will close at 6pm. Kul Kul Bar will remain closed.

We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on Sunday, March 22, 2015 and Thursday, March 10 in 2016.


Compulsory New Year's Eve Dinner: December 31, 2015

On December 31, 2015, there is a compulsory New Years Eve dinner for all guests staying over this date. Rate starts from 250 USD per adult and 85 USD per child (6 to 12 years of age). Checkouts on December 31, 2015 are not permitted.

Guests are required to pay the additional charges directly to the hotel upon arrival. The hotel will contact guests prior to arrival regarding the mandatory charges and to provide additional information.


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The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia [Master Thread]

Old Oct 1, 2013, 4:04 pm
  #121  
 
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL SM/MM, AA Gold, HH Dia, PC Plat, ALL Gold, MR Gold
Posts: 4,542
Originally Posted by jmgriffin
FYI--I reached out to The Laguna to see if it's possible to confirm an upgrade prior to arrival when booking with points, here's what I got back:

...

LAGUNA: Certainly, you may use your starpoints for upgrade to Hibiscus Villa. Once you confirmed the Deluxe Garden booking 12,000 starpoints, then we will add 24,000 starpoints per night for upgrade to Hibiscus Villa.[/INDENT]
Thanks for sharing. It's nice that they seem somewhat flexible, but I think $331++ is a much better option than 36K points per night for the Hibiscus Villa. YMMV.
FlytheTail is offline  
Old Oct 3, 2013, 7:59 am
  #122  
 
Join Date: Jun 2011
Location: CHS
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Posts: 685
Originally Posted by FlytheTail
Thanks for sharing. It's nice that they seem somewhat flexible, but I think $331++ is a much better option than 36K points per night for the Hibiscus Villa. YMMV.
Exactly, I was surprised at the property's unwillingness to work with me in light of info I provided them about actual rates.

($331 best rate - $300 upgrade rate) / 6,240 Starpoints (average nightly rate with 5th night free & 35% off coupon) = 0.49 cents/point -- a horrible deal

The other choice is slightly better: $331 / (6,240 + 24,000) = 1.09 cents/point
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Old Oct 24, 2013, 2:43 am
  #123  
 
Join Date: Jul 2010
Posts: 115
Couple quick questions (having just checked in)

1. How does the tipping work here for butlers bringing drinks, hauling garments to get cleaned, etc..?

2. Can we plug directly into the parallel power ports here being on US power? I have fried a charger or two in my day from doing that on plugs that were supposed to be US friendly.

3. What are your guys' top recommendations for food around here? I assumed the Mrs and I would be eating at the St Regis most of our meals.

Thanks in Advance,

Luke
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Old Oct 24, 2013, 4:41 am
  #124  
 
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT T, AS MVPG75K, TK EP/*G, DL D, IH AMB/D/IC, HH D, CR D, FoundersCd, Sixt P, NTL EE, Hz 5*
Posts: 424
I'm arriving tonight, after a week in the Sheraton Yogyakarta on points (probably the best value in Starwood -- a Cat I which could comfortably be a Cat III/IV).

Doing 2 nights each at Le Meridien, Sheraton Kuta, Westin, and Laguna. I was hoping my girlfriend would join me from California, but looks like work won't allow it. (I'd probably try the W and St. Regis, too, but I'm trying to keep it under $160/night, and the cheapest for those was $320 or $500)

1) I generally tip IDR 10-20k for interactions where the person isn't otherwise compensated. There is a 10% service charge on everything, so there's less need to e.g. pay for room service delivery (although I still do sometimes). For bag handling, absolutely. I think my theory is better to tip frequently and smaller amounts.

2) You can look at your devices to see if they will work on 220/50Hz. Stuff like hair dryers is generally a no, but *most* modern computer equipment will be fine. It actually says this on the adapter; look for 100-240V 50/60Hz. You could always check with the hotel if you're uncertain.

(the "universal plugs" in the wall are usually just plug adapters, not voltage converters. To convert voltage, you need a transformer, and those are heavy and depend on specific load. It's easier just to get universal chargers for everything.)

3) The only food I've heard about so far is a fairly good "pick your fish and they will cook it" near the Le Meridien. I've never been off Java, but I can't believe the food options would be anything but excellent. wikitravel actually is a decent resource, and I'm going to take photos/add them to it during the trip.
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Old Nov 3, 2013, 8:23 pm
  #125  
 
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT T, AS MVPG75K, TK EP/*G, DL D, IH AMB/D/IC, HH D, CR D, FoundersCd, Sixt P, NTL EE, Hz 5*
Posts: 424
TL;DR: an amazing resort; visit!

This was probably the best resort stay I've ever had anywhere. I strongly recommend the Laguna, particularly during lower season and earlier in the week, to anyone looking for a relaxing stay. Upgrade to Exec Suite Garden View, an essentially private pool (we were there in low season and on Tuesday-Thursday, so the pools on the outside of the resort were almost always empty), breakfast buffets as a platinum which were so amazing we didn't feel like we needed to eat for the rest of the day, bars everywhere, lots of things to do, and the most helpful butler service. Even more amazing, the members of staff who don't normally interact with the public (groundskeepers and maintenance) did everything they could to help when we asked.

We got a 60 minute couples massage as a platinum gift and it was perfect; my only regret is we waited until the day before checkout to take advantage, or I would have booked more.

(The downside is that it isn't a particularly "authentic Bali" experience. My plan from now on on visiting Bali is to spend part of the stay in places like the Starwood hotels in the southern parts of the island, then go up to the north (at least until the Westin Ubud opens), then back down before flying out. But pretty much the whole time we were in our rented villa up in the north we were saying "I miss the Laguna"...)

Definitely stop over at the St. Regis during your stay, too -- you can cross-charge. The Gourmand Deli over there is amazing; some of the best chocolate and pastries I've ever had, and surprisingly reasonable prices for sandwiches and the like. Alcohol is absurdly expensive all over Nusa Dua and Bali, though (the cheap bottles of wine were $15-20 bottles for $100, cocktails were generally around $16/ea).
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Old Jan 7, 2014, 12:23 pm
  #126  
 
Join Date: Feb 2002
Location: San Diego, CA
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Posts: 229
Can anyone advise on whether the Grand Lagoon Suite or the Two bedroom Villa would be a better choice of accommodation? The Two bedroom villa seems to be much bigger (although I'm sure they are calculating outdoor space) while the Grand Lagoon Suite seems to have the direct pool access. Decisions Decisions. Hopefully someone has stayed in these and can comment.
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Old Jan 28, 2014, 2:25 am
  #127  
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
More offerings for the new year.

Chinese New Year Holiday Offer

24-hour Butler service on-call
In room and resort Wi-Fi
Daily buffet breakfast for 2 persons
One-time afternoon tea for 2 persons
One-time buffet dinner at Banyubiru Restaurant for 2 persons

The offer is valid from 10th January 2014 to 28th February 2014.
A minimum of 2 nights stay is required.
A limited number of rooms may be available at these rates.
Blackout dates and other restrictions may apply.

Booking link

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline  
Old Jan 29, 2014, 3:01 am
  #128  
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
SPG Hot Escapes offer for 4 days only.

Save 20% and enjoy 24-hour Butler service and free Wi-Fi.
SPG members receive additional 5% off.
Reserve between 29 January to 1 February for stays until 12 March 2014

Offer is prepaid, non refundable, non changeable and subject to availability at the time of reservation.
A limited number of rooms may be available at these rates.
Blackout dates and other restrictions may apply.


Booking link

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline  
Old Feb 2, 2014, 10:57 pm
  #129  
 
Join Date: Feb 2013
Posts: 167
The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia 2006 - onward [Master Thread]

I spent 3 days at this property recently. Its a nice resort. However, its in extreme need of a refurbishment. I was upgraded to a suite. However, the sofa smelled bad and we stayed oit of the living room. We still had a nice time. But a property under the Luxury Collection brand (Level 6) should hold itself to higher standards.
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Old Feb 2, 2014, 11:11 pm
  #130  
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Originally Posted by waylook
But a property under the Luxury Collection brand (Level 6) should hold itself to higher standards.
Website says Cat 5
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Old Feb 7, 2014, 3:03 am
  #131  
Company Representative - Starwood
 
Join Date: Apr 2005
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Posts: 4,002
Luxury Romance With Exclusive Rates

• Daily breakfast for 2 persons
• In-room and resort Wi-Fi access
• 1 bottle of champagne

A minimum stay of 2 nights is required.
• Offer is subject to availability at the time of reservation.
• A limited number of rooms may be available at these rates.
• Blackout dates and other restrictions may apply.


Booking link

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
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Old Feb 8, 2014, 10:42 am
  #132  
 
Join Date: Feb 2013
Posts: 167
Of course. But it still holds true.
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Old Feb 25, 2014, 11:02 am
  #133  
 
Join Date: Feb 2013
Posts: 167
I'm glad its going down to a level 4. A much more appropriate level.
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Old Apr 10, 2014, 3:11 am
  #134  
Company Representative - Starwood
 
Join Date: Apr 2005
Location: Singapore
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Posts: 4,002
Matchless 4 day sales: Save 20% until this Saturday

  • Includes 24-hours Butler service and free Wi-Fi.
  • SPG members receive additional 5% off.
  • Reserve between 9-12 April for stays until 21 May 2014.

• A limited number of rooms may be available at these rates.
• Blackout dates and other restrictions may apply.

Booking Link : http://bit.ly/1ehGTff

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline  
Old Apr 13, 2014, 12:08 am
  #135  
 
Join Date: Aug 2012
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anyone have an update on this property? have an easter weekend stay coming up and this thread does not exactly fill me with anticipation
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