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The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia [Master Thread]

Old Aug 15, 2015, 12:16 am
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Last edit by: margarita girl
Hotel email address: [email protected]


Seclusion Day Information: March 21, 2015 and March 9, 2016

Nyepi, known as the Day of Silence, marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.

In 2015, Nyepi will fall on Saturday, March 21 and Wednesday, March 9 in 2016. Please note that check-in and check-out will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. Our pools and garden areas will still be accessible except for the beach. Only indoor seating will be available at Arwana Restaurant. Cascade Bar and Sapphire bar will close at 6pm. Kul Kul Bar will remain closed.

We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on Sunday, March 22, 2015 and Thursday, March 10 in 2016.


Compulsory New Year's Eve Dinner: December 31, 2015

On December 31, 2015, there is a compulsory New Years Eve dinner for all guests staying over this date. Rate starts from 250 USD per adult and 85 USD per child (6 to 12 years of age). Checkouts on December 31, 2015 are not permitted.

Guests are required to pay the additional charges directly to the hotel upon arrival. The hotel will contact guests prior to arrival regarding the mandatory charges and to provide additional information.


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The Laguna Resort & Spa, Nusa Dua, Bali, Indonesia [Master Thread]

Old Feb 24, 2009, 3:00 am
  #16  
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We had a brief overnight stay here as our first night in Bali. We loved it. Do keep in mind that we didn't go to the beach, use the pool, or eat in a restaurant. So my perspective won't be of much help who are planning an longer stay.

We arrived at night, and were immediately seated. A cold drink and cloth were brought. The duty manager arrived to chat with us and to take us to our room. We chose a gift instead of points, the first time I've ever done that. I liked the small head of a Balinesian man in metal which can be mounted on a wall.

We were given a wonderful upgrade to an executive suite. You enter the room a couple steps higher than the living room. The dining table is on this level, and seats 4. Go down the steps into a spacious living room. There was a chair and stool by the window, a sofa and another chair. There was a large flat screen TV with a DVD player. The hotel had about 20 English language DVDs, a very small selection. The bedroom was also spacious. The bathroom was up two steps. There was both a shower and a tub. Toiletries were luxurious, Ferragamo Tuscan Sun. I applaud the hotel for chosing a name luxury toiletry. I'm underwhelmed by the self branded Luxury Hotels product.

We had a charming tray with 3 chocolate covered strawberries, a chocolate palm tree, and welcome in chocolate. We also had some delicious truffles. Eat this the first night as the ants will find them by the following morning. The butler will bring ice, coffee and tea whenever desired.

It was a lovely and all too brief stay.
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Old Feb 24, 2009, 4:06 pm
  #17  
 
Join Date: Feb 2009
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Glad that you enjoyed your stay, SanDiego1K.

I plan to use cash+points to stay at Laguna Nusa Dua this September. I'll be in constant look for comments about this resort as well as the neighbouring Westin Nusa Dua.
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Old Apr 21, 2009, 2:51 am
  #18  
 
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Just returned from a stay at the Luxury Collection's Laguna Resort and Spa. If you book there (and I highly recommend it!), then select a lagoon access room. They cost a bit more,but well worth it. All of the buildings with rooms are surrounded by man-made lagoons that you can jump right into directly from your balcony. The lagoons ARE NOT linked together. They are separated by bridges, walkways or trees/plants. The only private lagoon is accessible to the Imperial Suite. All other lagoons are shared, however, there are a very limited number of rooms that can access each lagoon. For example, I was in room 160 which has direct access only by 8 rooms total. The entire week I was there, I only saw 2 other people one time in the same lagoon. This lagoon was about as long as an Olympic sized pool and about as wide, but of course not rectangular, but rounded and curved like a natural lagoon. Completely surrounded by tall trees, flowers, bushes, etc so it was extremely private. Only if someone walked across the walkway to their room could they see into the lagoon. The water was quite warm toward the end of the day and just the perfect temperature in the morning and early afternoon. There are 2 lagoons that do not face the main resort area and instead face a jungle of sorts. I never saw one person in either of those lagoons the entire week. They are extremely private. One of these two lagoons has a man-made beach with real sand, etc.. The water is clean, pool water and every day a few times a day, the pool boy comes to scoop out leaves and fangipani flowers that drop in from the trees that shade portions of the lagoons. There is one large central lagoon that is not attached to any rooms at all. There are 2 sand man-made beaches, and 4 waterfall/cascading water features. Very relaxing to just float and bob around. In addition, there is a large pool with jacuzzi that is separate from all of this located in the direction of the beach.

I am not much of a water type, but I was ready to stay an entire month. I just floated my heart away and really enjoyed every aspect of the resort. I've stayed in some swanky places and I really do not like snobby resorts. This was certainly luxury, but without any pretentiousness at all. The management staff were INCREDIBLE. If you are interested, I will gladly share their contact information (they gave me their cards during our stay) and you can communicate with them in advance. The GM is a delightful Australian man and the Hotel Manager, Douglas, is an American-educated Colombian fellow. I spoke with Douglas a bit and he spent 4 years at the FS in Singapore before moving to Starwood. Both would be THRILLED to hear from you in advance to do whatever possible to make your stay there as perfect as can be. It is the ultimate in relax, in my opinion.

Last edited by SanDiego1K; Apr 21, 2009 at 11:49 pm Reason: Copied from thread in Luxury Hotels forum
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Old Jul 7, 2009, 3:38 pm
  #19  
 
Join Date: May 2009
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Completed a short two nite stay using weekend awards - nice property

I have already posted an update on my stay at the Westin, but I had also used two weekend awards to stay two nites at the Laguna resort. Thankfully, the Westin stored most of our luggage.

The grounds are extremely well laid out. The hotel was quite busy, but no one seemed to be using any of the lagoon pools, and the sand pools were not that busy as well.

As a Plat using the weekend awards, was still given a direct lagoon access room. I think the room was called a deluxe studio room. In comparison to the Westin, the Laguna rooms have much more modern furniture (and are probably better designed and decorated). PLats are also given free internet access. While we were at the resort, I did not see anyone using the lagoon pool that our room had access to.

I had stated that I prefered the Westin over Laguna, but that is primarily based on family considerations. If you have young children, I would certainly recommend the Westin, but if you are looking for a more quiet and intimate resort, the Laguna is probably better. As a Plat, you probably get more value for dollar due to RBC lounge access, etc.

Anyhow, both hotels are excellent, with excellent staff.
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Old Jul 7, 2009, 7:57 pm
  #20  
 
Join Date: Feb 2009
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Wow, thanks for the heads up on these two Starwood resorts in Nusa Dua. I myself will be using two free weekend nights, each at The Westin and The Laguna in September. Certainly looking forward to that.
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Old Jul 16, 2009, 2:31 am
  #21  
 
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My wife and I just spent six wonderful nights at the Laguna in a lagoon-access room for our 30th wedding anniversary. Not accustomed to staying at a Starwood property of this type -- aside from the Sheraton Mirage in Port Douglas -- we were overwhelmed with the warm hospitality and luxury.

The GM of the Laguna, David Cuddon, has truly put this property on the map. Yes, I know, it's Nusa Dua and not the real Bali, but for a senior somewhat-disabled dude like myself it was perfect.

As mentioned in previous posts, it's like having a lagoon to yourself! In the week we were there we saw six swimmers who went for a morning dip. The guests who wanted "action" congregated in the core to strut their stuff. We were facing the lagoon and jungle. Pure bliss!

There are two types of lagoon-access rooms, regular and studio, but I recommend either one over anything on the higher (two) floors. The ability to jump right into the lagoon is just so tempting, you'll be forever sorry you made the wrong decision.

Upon arrival, we were escorted by Anton (ask for him, he's special) to our room. I can't begin to describe what was there awaiting us -- a framed picture of our wedding day (the GM asked me to email him a copy), a white chocolate heart surrounded by truffles, two ice-cold Mojitos and towels, a heart-shaped garland of flowers on our bed and in our bath, a cheese plate and giant tropical fruit basket. Oh, those Mojitos were good!

I truly felt I had arrived.

The property itself is immaculate -- leaves kept falling into the lagoon but were whisked away in minutes. Mosquitoes? I only saw one. The geckos are adorable.

One experience not to be missed is the complimentary Afternoon Tea. For the week we were there, every day brought us a different treat, all delicious and the presentation made you feel 'so glad to be alive'.

Probably the biggest complaint about the Laguna is their overpriced menu. Yes, at first glance it is expensive on the Bali-scale. The breakfast buffet at $15 is a steal, however, what a feast! I've only had better croissants in Paris, and that's debatable.

We had dinner in their signature retaurant, the Mayang Sari, only once -- rijsttafel on Friday night -- and it was delicious at $20 each.

With the complimentary Afternoon Tea, who needs lunch?

In summary, all I can say is that our Laguna experience was perfect and that our memories will last forever!

RockyP
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Old Jul 16, 2009, 3:48 am
  #22  
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Just spent four nights in Bali of which two nights at the Laguna.

Arrived on SQ C from SIN (no longer F to DPS) and the immigration was very fast due to being one of the first out of the plane.

Took a regular taxi to the hotel and was quite quickly escorted to one of the executive suites at the property.

The suite was nice but more on the "older" and heavier side than modern design that I would personally prefer.

This was my first time in Bali and I will never again stay at the tourist ghetto that Dusa Nua is. You are better off just staying at home and going to solarium few times and watching a DVD about Bali.

Taxis are cheap and reliable but it always took at least half and hour to get anywhere where I actually wanted to go. Not ideal to spend two hours per day getting to/from Laguna to Ku De Ta etc.
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Old Jul 16, 2009, 4:19 am
  #23  
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Originally Posted by holtju2
Not ideal to spend two hours per day getting to/from Laguna to Ku De Ta etc.
Is that what you go to Bali for ....
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Old Jul 16, 2009, 4:20 am
  #24  
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Originally Posted by mario33
Is that what you go to Bali for ....
Not really but I was there over the weekend and wanted to hit some bars as well.

Next time when I go I will avoid the entire southern area.
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Old Jul 17, 2009, 8:42 am
  #25  
 
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Ocean Terrace

Recently returned from a stay at the St Regis Bali, but walked up the beach and had a great meal (on the beach) at the Laguna restaurant Ocean Terrace. Can't beat the view and the food was delicious.
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Old Oct 25, 2009, 12:11 am
  #26  
 
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Any recent updates?

Any recent stay updates?
I have a family 11 day booking coming up.
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Old Nov 29, 2009, 10:52 am
  #27  
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How are the Spa prices at this property? Also is Bali like Thailand where you can get massages on the beach provided by the locals? I like to get massages twice a day on holidays and the hotel Spa prices don't normally suit my pocket.

I have been offered an upgrade to the lagoon access for $110 incl taxes per night. I know that is worth it, but would it be cheaper if I request this at the time of check in? (no status with Starwood)
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Old Dec 28, 2009, 11:02 pm
  #28  
 
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Too good to be true......

I have just finished a wonderful 11 night stay here with the family that was simply too good to be true.
This was clearly my best stay of 2009. A magnificent Hotel that is well managed with superbly trained staff that are pleased to spoil you with whatever it takes.I am simply blown away with the care and attention to detail that my family received from the moment we landed at Denpasar airport to the moment we left.
We had arranged for the 4 of us to be met by the Bali Concierge upon landing and as we came down the stairs after arrival he was waiting for us with a big sign that I could spot while I was still on the stairs. Cost was USD35/person but it is well worth it.While you are having a welcome drink and a snack in the Lounge your bags are being fetched,Visas arranged and then you are sped thru Customs to where the Hotel driver was waiting and away we went.
Check In was pleasant and quick and we were notified of the many benefits (some published and some unpublished) that as Platinum guests we could enjoy.We were allocated an upgrade to an Executive Suite with adjoining Deluxe twin room for the children.
The Hotel had given us benefits beyond those published which included Airport transfers and free Buffet breakfast.I can confirm that free Internet is now a stated Platinum benefit. No Lounge exists in this LC property but a highly recommended complimentary afternoon tea occurs at 3 PM daily in Mayang Sari. This is not to be missed and Putri and Dayu are superb hosts.
The Hotel has 3 restaurants and all 3 are recommeded. We also dined 3 times in the Westin next door and these charges can be directly charged to your room.
We found a gem of a lunch place, on one side of the Hotel, called Sapphire Lagon Bar which became a favorite place to catch up for lunch at eat at the bar.
Both my wife and I enjoyed Spa treatments and massages. I also had an outdoors massage under the big Cabana between the childrens pool and the beach.
One of the highlights was a cocktail party we were invited to in the Frangipani Garden that included a fashion parade.
We are now back in Australia, sunned and well rested after trips to WaterBom (Local version of Hawaiian Waters), Kuta,Sanur and Ubud and Paintball (Jimbaran Bay).
Far too many people to thank because I would be remiss in not thanking all.
David (GM),Norman (Manager) and Parsika can be very proud of the quality product they deliver and the daily consistency of that product.You are simply spoiled.

In conclusion, a stay too good to be true. This LC property is the best in the Nusa Dua strip. I hope to return again soon.
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Old Dec 29, 2009, 3:32 am
  #29  
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Originally Posted by aussiechris
I have just finished a wonderful 11 night stay here with the family that was simply too good to be true.
This was clearly my best stay of 2009.
I can confirm that free Internet is now a stated Platinum benefit.
In conclusion, a stay too good to be true. This LC property is the best in the Nusa Dua strip. I hope to return again soon.
We must have been there at the same time I just got back last week too. Amazing stay. Only negative was the building work which was going on which kind of ruined the chilling by the beach moments.

Also a great touch is the free tea and coffee served in the room 24hrs.

I thought the wi-fi was great value for money. $15 for 3 days. Can't go wrong with that.
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Old Dec 29, 2009, 9:09 am
  #30  
 
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Hey Aussiechris, was this the place you used? (Bali Concierge)

http://www.thebaliconcierge.com/

Price seems higher than you quoted....

Thanks for the review! Looking forward to our trip in March!
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