sydneyflyer12

Same thing happened to mine. Called in before having the 240k points and patiently explained the situation to the Marriott CSR. She initially said I'd have to pay the new rate but after I mentioned having to work with a CEC she put me on hold to call another department. After about 30 minutes she came back and said the other agent didn't know how to fix rate so instead they just deposited the difference in points (100k) into my account. They did mention that if I were to cancel, the points would be clawed back.

outlawashere

Im beyond the cancellation period...but

Seeing how badly reviewed this resort is, should i cancel my trip so i can save the $$ that I am planning on spending at the resort?

Those of you who have been there, should I save the $ and buy myself another trip somewhere else?

GarudaSoars

This seems to be a wider issue at hand. I was at the St. Regis Punta Mita and did not get the correct points posted (less than 50% of eligible points). It took me four calls to finally find a knowledgeable rep who was amazing and sorted it out. St. Regis Punta Mita had not even sent the folio to Marriott.

I wanted to put in strong praise for the agent, he said post the call, he will put me on a survey, when we transferred me for the survey, the survey never came up, the call got disconnected (flawed IT). This must be so depressing for the agents to not be able to get recognition even when they do a great job all because of Marriott's IT.

sydneyflyer12

How did you come to the conclusion that the resort is badly reviewed? It has 4.5+ stars on the Marriott site, Tripadvisor and every other booking site.

I normally wouldn't go out of my way to defend a hotel but LOL are you kidding? Find a hotel at which no one has ever had a bad experience, I'll wait.

outlawashere

Just look at the review from a few posts before this, 2 different people said it was average at best, and that this resort is not anywhere close to being 5*.

If i am spending thousands, i sure hope it wouldn't be at a 3* quality resort...

Have you stayed here before?

sydneyflyer12

I don't think you're grasping what I was saying. People have had bad experiences at every single resort in the entire world. No one is forcing anyone to stay here but it's just not particularly accurate to generally characterize the resort as "badly reviewed."

outlawashere

i get what you are saying, but at the same time i also trust FT members more than just reviews on TripAdvisor or whatever.

it just discouraging reading how this resort charges so much yet delivers so little.

mjrobson

Having followed this thread from the beginning, I would say there have been more posts from people loving the resort versus having issues in this thread. Also, people generally go out of their way to write about negative experiences so you need to take it with a grain of salt. There are plenty of people who complain about a variety of things at the St. Regis Bora Bora and my wife and I had a fantastic time there.

Staying in t-minus 30 days.

escape4

You mention 3* resort and St.Regis Maldives in the same sentence, and claim that you trust FT members.

I am an FT member. Sounds like you have decided to discard my review and the review of several others, including the review of @bgraff who is Marriott LT Titanium so he is not a novice plus the fact that he's been to several other resorts in the Maldives to have perspective.

Don't get me wrong, you are free to travel somewhere else if you would like and nobody is going to stop you, but I feel I should call BS on this one for the benefit of other FT members reading this.

zack14

Travel somewhere else then.

escape4

Not to discard your bad experience(s) but I feel your review is one-sided and only focuses on the negatives. To start with, do you rank the breakfast at St.Regis Maldives below average? If so, relative to which other hotels you have been to?

kkl

Breakfast spread was vast and good quality. Hardware and service was top notch.

outlawashere

Thats the plan

LovetoTravel83

Staying here as we speak. 2nd time coming, first was 2 years ago (same time of the year too).

Absoloutly love this place. Usually during my stays I give requests on the first day and expect that it will be taken care of.

I'm on my first day and everything has been taken care of. Top notch.

Flying for Fun

I will second that! 😁 For any stay, don't be afraid to use the Chat feature in the Bonvoy APP.

When I checked into the St. Regis Bora Bora 3 weeks ago I had requested a coffee service for 9:00 am the following morning with our Butler. She was going to be off the next 3 days so we did get introduced to another butler that would be looking after us the following day. At 9:00 am the coffee had not arrived and I waited to 9:15. At that time I send a message via the APP to advise that our coffee had not arrived and to please cancel as we were going for breakfast.

During breakfast our new Butler found us in the restaurant to offer an apology. As we were leaving, she and the assistant Manager flagged us down. The assistant Manager was very apologetic and explained exactly what had transpired and took full responsibility for the shortcoming. As a gesture she offered us a complimentary lunch in the restaurant/ bar and said she would speak to her "colleagues" right away.

We had a wonderful lunch (priced at $169 for the two of us) and when we were finished we weren't presented with a bill; only a thank you and that concierge had taken care of it.

Personally, I believe if you have a gripe and you don't deal with it at that time then you really don't have a gripe.

Enjoy your stay. I sure did.

James