Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Westin Grand Cayman, Cayman Islands [Master Thread]

Westin Grand Cayman, Cayman Islands [Master Thread]

Old Jun 21, 17, 3:06 pm
  #226  
 
Join Date: Jan 2010
Location: MIA
Programs: AA EXP, SPG/Marriott Plat, WOH Diamond, IHG Plat Ambassador, HHonors Gold, jetBlue Mosaic
Posts: 170
For those wondering, here's the full list of what the $60 a day gets you...note the ones with asterisks are for things for which "additional fees may apply." What a joke. How can SPG condone this sort of shenanigans?

The daily 60 USD resort charge includes:
High Speed Internet Access in guest rooms and public spaces
In-room coffee maker and coffee replenished daily
Two (2) 16oz bottled water
In-room refreshed daily
Mini refrigerators
Complimentary self-parking
In-room guest safe
Unlimited local calls
Beach chairs and umbrellas
Plush Beach Size Towels
Pool and Beach Ambassadors
Unlimited use of the Westin Fitness Center/Workout Studio
Use of sauna, hot tub and steam room, based on availability at Hibiscus Spa
Clinics to include Beach Yoga, Aquatic Yoga, Beach volleyball and Stand-up Paddle Board (SUP)
Complimentary Business Center
Live music weekly
Sunday Movie Night on the beach
Non-Alcoholic Welcome Drink
One Hour Managers Welcome Reception - Tuesday to Friday
Complimentary bite-size appetizers at Catboat Bar
Poolside treats - Sno Cones*, Ice Cream* and frozen fruit
Director of Lifestyle to execute daily/weekly events and activities
Beach Concierge – to assist with all your personal needs
Imagination Playground including kids play blocks, board games, beach and lawn games, giant chess/ checkers board
Family Kids Club*
S'mores/Marshmallow Madness Night*
Beach Bonfire Night
Sangria Night & Spanish Paella Night*
Scheduled Firework Display last Friday of the month
Complimentary weekly activities (Soccer, Corn Hole, Nature Scavenger Hunt, Character Tattoos for kids, Beach Ball Rally, Water Balloon Toss, Water Drop Relay, Bocce Ball Tourney, Trivia Night, Sand Sculpture competition)
Holiday themed events*

*Additional fees may apply.
CanesLawMarty is offline  
Old Jun 21, 17, 3:56 pm
  #227  
 
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MP 1K,Bonvoy Tit, LTG
Posts: 1,234
And I thought Hawaii was bad. Holy cr*p.
Aren't hotels meant to offer Plats an alternative amenity to make up for the benefits that are meant to come with status, such as internet? What is it here. 500 SPG points / stay or something?
Fizzer is offline  
Old Jun 21, 17, 5:06 pm
  #228  
 
Join Date: Dec 2009
Location: PHX
Posts: 619
Originally Posted by Fizzer View Post
And I thought Hawaii was bad. Holy cr*p.
Aren't hotels meant to offer Plats an alternative amenity to make up for the benefits that are meant to come with status, such as internet? What is it here. 500 SPG points / stay or something?
It is a US$10/day F&B credit. At check-in you get 1 voucher for each day you're staying. I was able to combine multiple vouchers in a single purchase to offset most of the cost of a couple meals.
Okto is offline  
Old Jun 22, 17, 5:34 am
  #229  
 
Join Date: Dec 2007
Location: Canada
Posts: 980
$60.00 / day. This whole resort fee thing has become absolutely ridiculous! I definitely would not give them my business simply based on that principle.
$60.00 / day for getting the things that are simply part of the hotel?

Room refreshed daily? Wow Thanks.
In Room guest safe?
Beach Chairs & Umbrellas? So generous at a beach resort
Director of Lifestyle?

Plat or no plat - paying customers whether an SPG member or not should except 90% of these.
Bravada04 is offline  
Old Jun 22, 17, 5:44 am
  #230  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, spg plat, aa plat, marriott plat
Posts: 3,197
Stayed once, won't go back (and then had to argue and get *wood support for the "alternate" amenity which they claimed not to know about 2 years after implementation!)

For just a little more than the "resort fee" I can get a great room, free breakfast, free happy hour - and friendly service - in Bangkok! Glad I have the choice
estnet is offline  
Old Jun 22, 17, 2:42 pm
  #231  
 
Join Date: Jan 2010
Location: MIA
Programs: AA EXP, SPG/Marriott Plat, WOH Diamond, IHG Plat Ambassador, HHonors Gold, jetBlue Mosaic
Posts: 170
Seriously though, I'd love to hear a response from SPG on how they can condone some of these BS amenities (some of which COST EVEN MORE $$$!!!) as part of this bogus "resort fee." At least next door at the Ritz ($75 PLUS 10% service charge) you get non-motorized beach toys, inflatables etc... plus snorkeling gear. The Westin? The right to pay for ice cream by the pool. Unreal.
CanesLawMarty is offline  
Old Jun 23, 17, 6:26 am
  #232  
 
Join Date: Mar 2007
Posts: 3,988
Originally Posted by CanesLawMarty View Post
Seriously though, I'd love to hear a response from SPG on how they can condone some of these BS amenities (some of which COST EVEN MORE $$$!!!) as part of this bogus "resort fee." At least next door at the Ritz ($75 PLUS 10% service charge) you get non-motorized beach toys, inflatables etc... plus snorkeling gear. The Westin? The right to pay for ice cream by the pool. Unreal.
This property is highly focused on weddings. So basically they have a captive audience for this gouging. Same with the rates, food & drinks. All priced for tourists who are often staying for the first & only time, and unlikely to venture too far from the hotel.

I've never been a fan of this Westin. There are too many other great options on Cayman, including the Sunshine Suites across the street. While I have stayed at the Westin quite a few times - mostly because of free nights - I almost always eat offsite, and buy groceries at the market down the street.

While the RC next door is more pricey, there is also way more value and I've also stayed here over the Westin. Brunch was $100 and worth every penny!

Cheers,
Flews is offline  
Old Aug 22, 17, 6:38 am
  #233  
 
Join Date: Nov 2011
Programs: DL DM, AA Platinum (Life), Emirates Gold,GHA Black
Posts: 451
A different experience at a Westin

Since receiving no communication from SPG, (Platinum Member) I thought I'd post my experience at the Westin Grand Cayman.

Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him. I spoke with the GM the following day who had a terrible attitude towards the whole matter.

No compensation and no news has ever been released. Needless to say, I can't recommend this property.
122554 is offline  
Old Aug 22, 17, 7:16 am
  #234  
FlyerTalk Evangelist
 
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA EXP, LT PLT; QR PLT; Bonvoy LT TIT
Posts: 12,343
Originally Posted by 122554 View Post
Since receiving no communication from SPG, (Platinum Member) I thought I'd post my experience at the Westin Grand Cayman.

Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him. I spoke with the GM the following day who had a terrible attitude towards the whole matter.

No compensation and no news has ever been released. Needless to say, I can't recommend this property.
Just so I understand the situation fully, what did you want from the hotel?
Dr. HFH is offline  
Old Aug 22, 17, 7:34 am
  #235  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-2MM, Marriott- LT Titanium, SPG RIP
Posts: 2,403
I am sorry about your troubles, but it sounds to me like your beef is with the other guy, not the hotel.

You egged him on, he attacked you. What does the hotel have to do with that?

I think you are lucky the hotel didn't ask you to leave for instigating.
LPCJr and sarahluv like this.
Plumber is offline  
Old Aug 22, 17, 8:16 am
  #236  
 
Join Date: Apr 2005
Location: LHR
Programs: BA Gold, TG Gold, HHonors Diamond, SPG Plat
Posts: 8,665
Originally Posted by 122554 View Post
Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him.
This is a police matter for sure. If the hotel staff called the police they did the right thing.
If it was you who had to call the police because the hotel staff refused, there is a valid issue to raise with management.

Like others, I am confused about your conversation with the GM. What did you ask or say to GM?
KenJohn is offline  
Old Aug 22, 17, 8:34 am
  #237  
Marriott Contributor Badge
 
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HHD, SPG LTG
Posts: 1,696
And the hotel provided the police the persons room number.
alanslegal is offline  
Old Aug 22, 17, 8:43 am
  #238  
Suspended
 
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by 122554 View Post
Since receiving no communication from SPG, (Platinum Member) I thought I'd post my experience at the Westin Grand Cayman.

Watching a sporting event at the lobby bar, I was physically attacked by another guest. A joke comment about his team was all it took to set I'm off. Besides breaking two pairs of glasses, I was left with bruises and cuts to my chest. After taking pictures, the police went to his room and arrested him. I spoke with the GM the following day who had a terrible attitude towards the whole matter.

No compensation and no news has ever been released. Needless to say, I can't recommend this property.
Seems like something is missing here, since you're saying the GM had a terrible attitude towards the whole matter. Were you both "smack talking"? Was drinking involved? Were there other guest whose stay may have been soured by this "occurrence"?

How can you NOT recommend the hotel due to an altercation in the lobby?
How is this altercation a reflection of the property?
How is the property responsible for the actions of two adults?

As per the usual, we're only being presented with one side of the situation. Man would I love to see the hotel security tape and police report.
LPCJr, Flews and sarahluv like this.
KENNECTED is offline  
Old Aug 22, 17, 8:44 am
  #239  
FlyerTalk Evangelist
 
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 11,171
We should have a master thread about how to get compensation from hotels.
TerryK is offline  
Old Aug 22, 17, 9:16 am
  #240  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,816
Originally Posted by TerryK View Post
We should have a master thread about how to get compensation from hotels.
We should also have a master thread about not jumping on OPs who come to the forum to share unpleasant experiences with strings of aggressive and interrogatory demands too.
estnet likes this.
Oxon Flyer is offline  

Thread Tools
Search this Thread