Oct 11, 2015, 8:16 pm
Last edit by: KENNECTED
Resort Charge Policy
A Resort Fee of30 USD USD $33.00, plus at 4.62 resort fee tax [as of May 22] per night is applied to each room which provides the following benefits:
A Resort Fee of
- Complimentary bottle of water in your guest room
- Beach Welcome basket to include bottled water and fresh fruit
- Access to two beach chairs and towel service on the beach
- Access to the 24-hour Fitness Center
- Complimentary local and domestic long distance telephone calls
- Spa discount of 15% (not valid with other offers)
- Complimentary morning newspapers Monday - Friday
Royal Palm South Beach Miami, A Tribute Portfolio Resort [Master Thread]
Mar 19, 2019, 5:35 pm
#227
Join Date: Jan 2017
Programs: Marriott Lifetime Titanium, Hyatt Globalist
Posts: 2,178
I wrote above at length. Briefly...
FD keep telling us room would be ready right away in 15-20 minutes so we waited almost 6 hours past check in in lobby... As they literally said just a few mins. Every 30 mins.
This was after me saying, look if it will be 4 hour wait no problem but let me know so that we can go out and see sites. This happened with duty mgr too for several hours who was upset at housekeeping at the delay and kept promising right away.
A known noise problem that kept us awake all night (after 20+ hour flight) so we ended up getting terribly sick. They knew the noise issue but still put guests into the room. When we complained they said yes we know and will move you. Didn't even try to fix issue or check as it was clearly known.
While waiting, I saw no fewer than 5 plats freaking out in lobby. Like freaking out and frankly the plats seemed reasonable in their requests. One guy from Europe had booked and confirmed a cot for kid but there was no cot and no room to put cot in because they gave him a different (and smaller room than booked)
The longest/ slowest check in and check out lines I have ever seen.
duty mgr gave us points for free night for issues and free lunch. After checking out hotel refused to give points as they said we ate lunch. I then argued with their revenue manager. It took quite a few calls and time before they agreed they had indeed promised both (wasting a significant amount of my tine on vacation).
If they fixed service issues, it would be a decent property. But it is that bad
FD keep telling us room would be ready right away in 15-20 minutes so we waited almost 6 hours past check in in lobby... As they literally said just a few mins. Every 30 mins.
This was after me saying, look if it will be 4 hour wait no problem but let me know so that we can go out and see sites. This happened with duty mgr too for several hours who was upset at housekeeping at the delay and kept promising right away.
A known noise problem that kept us awake all night (after 20+ hour flight) so we ended up getting terribly sick. They knew the noise issue but still put guests into the room. When we complained they said yes we know and will move you. Didn't even try to fix issue or check as it was clearly known.
While waiting, I saw no fewer than 5 plats freaking out in lobby. Like freaking out and frankly the plats seemed reasonable in their requests. One guy from Europe had booked and confirmed a cot for kid but there was no cot and no room to put cot in because they gave him a different (and smaller room than booked)
The longest/ slowest check in and check out lines I have ever seen.
duty mgr gave us points for free night for issues and free lunch. After checking out hotel refused to give points as they said we ate lunch. I then argued with their revenue manager. It took quite a few calls and time before they agreed they had indeed promised both (wasting a significant amount of my tine on vacation).
If they fixed service issues, it would be a decent property. But it is that bad
Last edited by SHLTP; Mar 19, 2019 at 7:10 pm
Mar 19, 2019, 6:44 pm
#228
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Mar 21, 2019, 12:19 pm
#229
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,369
I wrote above at length. Briefly...
FD keep telling us room would be ready right away in 15-20 minutes so we waited almost 6 hours past check in in lobby... As they literally said just a few mins. Every 30 mins.
This was after me saying, look if it will be 4 hour wait no problem but let me know so that we can go out and see sites. This happened with duty mgr too for several hours who was upset at housekeeping at the delay and kept promising right away.
A known noise problem that kept us awake all night (after 20+ hour flight) so we ended up getting terribly sick. They knew the noise issue but still put guests into the room. When we complained they said yes we know and will move you. Didn't even try to fix issue or check as it was clearly known.
While waiting, I saw no fewer than 5 plats freaking out in lobby. Like freaking out and frankly the plats seemed reasonable in their requests. One guy from Europe had booked and confirmed a cot for kid but there was no cot and no room to put cot in because they gave him a different (and smaller room than booked)
The longest/ slowest check in and check out lines I have ever seen.
duty mgr gave us points for free night for issues and free lunch. After checking out hotel refused to give points as they said we ate lunch. I then argued with their revenue manager. It took quite a few calls and time before they agreed they had indeed promised both (wasting a significant amount of my tine on vacation).
If they fixed service issues, it would be a decent property. But it is that bad
FD keep telling us room would be ready right away in 15-20 minutes so we waited almost 6 hours past check in in lobby... As they literally said just a few mins. Every 30 mins.
This was after me saying, look if it will be 4 hour wait no problem but let me know so that we can go out and see sites. This happened with duty mgr too for several hours who was upset at housekeeping at the delay and kept promising right away.
A known noise problem that kept us awake all night (after 20+ hour flight) so we ended up getting terribly sick. They knew the noise issue but still put guests into the room. When we complained they said yes we know and will move you. Didn't even try to fix issue or check as it was clearly known.
While waiting, I saw no fewer than 5 plats freaking out in lobby. Like freaking out and frankly the plats seemed reasonable in their requests. One guy from Europe had booked and confirmed a cot for kid but there was no cot and no room to put cot in because they gave him a different (and smaller room than booked)
The longest/ slowest check in and check out lines I have ever seen.
duty mgr gave us points for free night for issues and free lunch. After checking out hotel refused to give points as they said we ate lunch. I then argued with their revenue manager. It took quite a few calls and time before they agreed they had indeed promised both (wasting a significant amount of my tine on vacation).
If they fixed service issues, it would be a decent property. But it is that bad
This is similar to my experience. Their check in process is a zoo, and they don't even have enough holding space in the lobby for the long lines of unhappy people, including elites.
I also had the lovely experience of a housekeeping supervisor entering my room without even knocking despite not only a do not disturb sign but also having the door deadbolted. (My small suite didn't have any supplementary chain device, just the lock and deadbolt.) Apparently she routinely had the kind of key card that should only be made available to the manager on duty (or head of security) for emergencies. She also left without apologizing when I screamed--I was just getting out of the shower when this happened.
I also had the lovely experience of a housekeeping supervisor entering my room without even knocking despite not only a do not disturb sign but also having the door deadbolted. (My small suite didn't have any supplementary chain device, just the lock and deadbolt.) Apparently she routinely had the kind of key card that should only be made available to the manager on duty (or head of security) for emergencies. She also left without apologizing when I screamed--I was just getting out of the shower when this happened.
Mar 21, 2019, 12:43 pm
#230
Join Date: Jan 2010
Posts: 698
I also had the lovely experience of a housekeeping supervisor entering my room without even knocking despite not only a do not disturb sign but also having the door deadbolted. (My small suite didn't have any supplementary chain device, just the lock and deadbolt.) Apparently she routinely had the kind of key card that should only be made available to the manager on duty (or head of security) for emergencies. She also left without apologizing when I screamed--I was just getting out of the shower when this happened.
Happened to me too, same with do not disturb, and door dead bolted. Woke us up after we were trying to recover on sleep from traveling. I think it happened a second time too, dont remember if same stay or different stay but IIRC I ended up getting several nights for free after complaining.
Its unacceptable.
May 11, 2019, 1:39 pm
#232
Join Date: Jul 2015
Posts: 25
Has anyone stayed here recently? I'm just wondering if this property has improved. Biggest complaints on Trip Advisor seem to be about service. We're looking at staying here for a night pre-cruise, we typically stay at the JW Marriott Marquis but since our flight arrives early we thought a beach day would be nicer.
This property had the best pricing and we got an LNF price reduction but it is still pricier than the JW so I want to make sure there's value.
This property had the best pricing and we got an LNF price reduction but it is still pricier than the JW so I want to make sure there's value.
May 11, 2019, 2:15 pm
#233
Join Date: Jan 2010
Posts: 698
Has anyone stayed here recently? I'm just wondering if this property has improved. Biggest complaints on Trip Advisor seem to be about service. We're looking at staying here for a night pre-cruise, we typically stay at the JW Marriott Marquis but since our flight arrives early we thought a beach day would be nicer.
This property had the best pricing and we got an LNF price reduction but it is still pricier than the JW so I want to make sure there's value.
This property had the best pricing and we got an LNF price reduction but it is still pricier than the JW so I want to make sure there's value.
May 28, 2019, 8:26 pm
#234
Join Date: May 2018
Posts: 68
I would love to know the latest here if anyone has visited recently! As an aside, the tripadvisor reviews for this property are ...interesting. The last ~10 or so only comment on the employees ("Joseph was very respectful I would love more Employees like this. Excellent service !"). Guessing the hotel has implemented some sort of reward for good employee reviews!
Dec 14, 2019, 3:11 pm
#235
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
I would love to know the latest here if anyone has visited recently! As an aside, the tripadvisor reviews for this property are ...interesting. The last ~10 or so only comment on the employees ("Joseph was very respectful I would love more Employees like this. Excellent service !"). Guessing the hotel has implemented some sort of reward for good employee reviews!
Dec 17, 2019, 4:04 am
#236
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,828
Dec 17, 2019, 8:49 am
#237
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,224
I got upgraded with an SNA to a junior suite. When I checked in around 4PM on Saturday they told me the room wasn't ready, but about 5 minutes late they confirmed that it was. They offered me a welcome drink at the bar. They send a large glass bottle of water to my room as a welcome amenity, which I thought was a bit off as there is already bottled water in the room, but not complaining. I opted for points instead of breakfast this time. I asked for 3PM late checkout but was told 1PM was the latest that they could do. The didn't get the rate correctly on my Look No Further Best Rate Guarantee claim, instead charging me 3x what my confirmed rate was. I set an e-mail to the BRG team to fix that. I've stayed here about a dozen times since they joined Starwood a few years ago. It's in a good location and the rates are generally not too high, but I would gladly pay an extra $300 to stay at the W a few blocks away. In this case, the difference was about $800 and that was a little rich for me.
Dec 18, 2019, 5:22 am
#238
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,828
I got upgraded with an SNA to a junior suite. When I checked in around 4PM on Saturday they told me the room wasn't ready, but about 5 minutes late they confirmed that it was. They offered me a welcome drink at the bar. They send a large glass bottle of water to my room as a welcome amenity, which I thought was a bit off as there is already bottled water in the room, but not complaining. I opted for points instead of breakfast this time. I asked for 3PM late checkout but was told 1PM was the latest that they could do. The didn't get the rate correctly on my Look No Further Best Rate Guarantee claim, instead charging me 3x what my confirmed rate was. I set an e-mail to the BRG team to fix that. I've stayed here about a dozen times since they joined Starwood a few years ago. It's in a good location and the rates are generally not too high, but I would gladly pay an extra $300 to stay at the W a few blocks away. In this case, the difference was about $800 and that was a little rich for me.
Jan 11, 2020, 10:31 am
#239
Join Date: Sep 2006
Location: All over
Programs: AA-LTP, HH-DIA, Marriott-LT+AMB, Hyatt-Globalist, Hertz-PC, UA-GS
Posts: 6,828
Stayed here for one night, tried to check in at around 130 and we were given a room. Slightly upgraded, partial ocean view room. They did offer a Jr suite but not avail until later in the day. Also received 2 drink coupons. I thought the property was ok for the price, not sure I'd stay again but def worth the price. Staff was nice and didnt have any real issues. The walls are quite thin, so you will hear noise.