May 30, 2019, 9:08 am
Last edit by: bhrubin
Expert Review (posted to Luxury Forum) from May 2018:
https://www.flyertalk.com/hotel-revi...g-service-2621
https://www.flyertalk.com/hotel-revi...g-service-2621
Suiran, a Luxury Collection Hotel, Kyoto, Japan [Master Thread]
Feb 8, 2019, 6:25 pm
#196
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
currently seeing TSUKINONE available for cash booking. However it’s not available for points booking on Marriott website. if I understand correctly, TSUKINONE is considered to be standard room, and luxury collection does comply to no blackout policy. I called hotel directly tried to ask about this, they said they do not handle points bookings.. anyone have any idea what’s going on
Feb 9, 2019, 12:55 am
#197
Join Date: Dec 2018
Programs: Marriott PPE, Hilton Diamond, Hyatt Explorist
Posts: 7
currently seeing TSUKINONE available for cash booking. However it’s not available for points booking on Marriott website. if I understand correctly, TSUKINONE is considered to be standard room, and luxury collection does comply to no blackout policy. I called hotel directly tried to ask about this, they said they do not handle points bookings.. anyone have any idea what’s going on
Feb 9, 2019, 12:56 am
#198
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
TSUKINONE with twins was a glitch that was an artifact of the transition to the Marriott system. It was never an award bookable room under SPG. My understanding is that it is no longer bookable with points.
Feb 12, 2019, 2:58 pm
#200
Join Date: Aug 2018
Location: SF Bay Area
Posts: 60
Just checked and TSUKINONE is bookable with points, so is SUIGETSU. I have an upcoming reservation for TSUKINONE with twin beds and I can edit the room type and switch between TSUKINONE with king or SUIGETSU with either king or twins.
Feb 12, 2019, 3:10 pm
#201
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,467
I suspect eventually they will sort things out. I have talked with the property and they're still having issues ever since transitioning from the SPG system. As far as "standard rooms" go though, it's the SUIGETSU.
Last edited by nexusCFX; Feb 12, 2019 at 3:16 pm
Feb 17, 2019, 7:43 am
#203
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
Were you able to book a room with toddlers? I am trying onlineand cannot get it let me do anything other than 2 adults.
Feb 17, 2019, 3:25 pm
#204
Join Date: Dec 2014
Posts: 297
]No! I booked Ritz Kyoto 7 nights for March 21-28 this year and Jan 7-14 2020 for 2 adults and 2 toddlers ( 2 and 4) instead.. I feel there is a lot more to do for kits at Ritz Kyoto with the program.
Feb 18, 2019, 6:59 am
#205
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
I am also unable to book that as 2 adults + 2 kids in one room. I actually only see ~5 Marriotts in all of Japan that let me do that.
Feb 18, 2019, 10:32 am
#206
Join Date: Aug 2018
Location: SF Bay Area
Posts: 60
Here is is the exact response from the hotel:
”We have well noted that you are staying with 3 years old boy. If you need the extra bed for him, we are happy to arrange it with 8694 JPY per night.”
Last edited by XFer2; Feb 18, 2019 at 4:21 pm
Feb 18, 2019, 2:22 pm
#207
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,398
I booked online for 2 adults and emailed the hotel to let them know that I’m brining my toddler. The hotel didn’t seem to have problem with it but told me that if I request an extra bed for him then there will be an extra. It seems that there’s no extra charge if the toddler(s) share the bed(s) with the parents.
Here is is the exact response from the hotel:
”We have well noted that you are staying with 3 years old boy. If you need the extra bed for him, we are happy to arrange it with 8694 JPY per night.”
Feb 18, 2019, 4:35 pm
#208
Join Date: Aug 2018
Location: SF Bay Area
Posts: 60
I’ll be going there in 2 weeks and I can report back what are the actual charges later.