Pending Charge of Ritz of $7200.. normal?
Dec 23, 2014, 6:00 pm
#1
Original Poster
Join Date: Oct 2002
Programs: Marriott Plat Premier/LT Plat; SPG Plat/LT Gold; Hilton Gold; Hyatt Plat
Posts: 2,356
Pending Charge of Ritz of $7200.. normal?
Staying at a Ritz for 10 nights on points. Room rate is $1200 a night if it wasnt on points.
I have a pending charge of $7200 from them. Is that the normal charge for incidentals? At checkin my CC was having trouble going through.. No wonder!
I have a pending charge of $7200 from them. Is that the normal charge for incidentals? At checkin my CC was having trouble going through.. No wonder!
Dec 24, 2014, 3:20 pm
#8
Join Date: Jul 2012
Posts: 233
Most likely IMO. You can also have the hotel call your card company and tell them to release the existing hold.
Dec 26, 2014, 5:25 pm
#9
Original Poster
Join Date: Oct 2002
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It was an error. Should of been 2k not $7200. Front desk said they would call JPM. Did no good as 3 days later still see the hold.. Needed to buy windows for an investment property I own and couldnt due to hold.
Dec 26, 2014, 6:45 pm
#10
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,316
Dec 27, 2014, 2:29 am
#11
Join Date: May 2014
Posts: 344
This is one of those rare times where I would encourage a long talk with the GM about significant compensation. They wrongly, and illegally IMO, albeit an innocent illegal mistake, put you in a difficult financial position and should compensate you with free nights or a lot of points.
Compensation for a made seeing you in your underwear = nothing. Compensation for this = I would shoot for the stars.
Dec 27, 2014, 7:24 am
#12
Join Date: Mar 2001
Location: Ann Arbor, Michigan USA
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Posts: 5,472
Dec 27, 2014, 9:17 am
#13
A FlyerTalk Posting Legend
Join Date: Aug 2002
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Posts: 71,110
I would certainly talk to someone in management about it, especially since the front desk said they were going to release the hold & didn't do so.
Cheers.
Dec 27, 2014, 10:07 am
#14
Join Date: May 2003
Location: Texas
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Posts: 2,668
This has happened to me three of four times in the last two years. Not as much money involved. Not impacting anything but my stress level and the hassle of determining the holds were all just holds and not us being charged for another person's room.
My experience was if different processors and banks are involved it was not an immediate fix, even if when finally posted the transaction date indicated the hotel had reversed the same day promised.
I'm a bit surprised it didn't drop on it's own after three+ days. If it is seriously impacting a situation I would also be surprised your bank would not give you a temporary credit bump.
My experience was if different processors and banks are involved it was not an immediate fix, even if when finally posted the transaction date indicated the hotel had reversed the same day promised.
I'm a bit surprised it didn't drop on it's own after three+ days. If it is seriously impacting a situation I would also be surprised your bank would not give you a temporary credit bump.
Dec 27, 2014, 11:03 am
#15
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
I once had an auto mechanic key in $22,000 (accidentally) for a $2,200 repair on my Chase Marriott card days before a 2 week vacation which pretty much wiped out the remaining credit. I was more concerned about not being able to use the card for the points. Called Chase and they really could not have cared less about the timing, it had to run through their normal processes and no one is concerned with the speed when it comes to returning money...