Jan 23, 2015, 9:06 am
Last edit by: tattikat2
Property is a resort, so Autograph Collection resort benefits apply.
Confirmed list of benefits for Marriott Platinum Elite (and higher) members:
— Welcome Gift of 1000 Marriott Bonvoy points (per stay) OR continental breakfast at Manta Restaurant for member +1 (per day). See post 595 for a recent report of the elite breakfast benefit.
— Eligible for an upgrade and late check-out, if available.
— High-speed internet
Confirmed list of benefits for ALL Marriott Rewards Members:
— Free wifi (3 devices max, also extends out to the beach area)
— 10% discount on breakfast buffet at Manta Restaurant (3/29/21 unsure what is offered as there is no buffet)
— 10% discount for MKBH's twice-weekly Luau dinner and show
— 2 comp rental club sets with 2 paid rounds for golf
— 2 comp tennis racquet rentals
Maximum # in room is THREE (which is strange for a family property), but multiple calls to property have confirmed this/they're holding to it.
02-02-2024 Website now says 3rd and now 4th adult in room is $95 extra per person
Parking:
— Electric car charging stations: 4, For a fee
— On-site parking, fee: 30 USD daily
— Valet parking, fee: 30 USD daily
Room pictures: https://maunakeabeachhotel.com/accommodations/
Area restaurants: https://www.flyertalk.com/forum/hawa...ts-thread.html
Confirmed list of benefits for Marriott Platinum Elite (and higher) members:
— Welcome Gift of 1000 Marriott Bonvoy points (per stay) OR continental breakfast at Manta Restaurant for member +1 (per day). See post 595 for a recent report of the elite breakfast benefit.
— Eligible for an upgrade and late check-out, if available.
— High-speed internet
Confirmed list of benefits for ALL Marriott Rewards Members:
— Free wifi (3 devices max, also extends out to the beach area)
— 10% discount on breakfast buffet at Manta Restaurant (3/29/21 unsure what is offered as there is no buffet)
— 10% discount for MKBH's twice-weekly Luau dinner and show
— 2 comp rental club sets with 2 paid rounds for golf
— 2 comp tennis racquet rentals
Maximum # in room is THREE (which is strange for a family property), but multiple calls to property have confirmed this/they're holding to it.
02-02-2024 Website now says 3rd and now 4th adult in room is $95 extra per person
Parking:
— Electric car charging stations: 4, For a fee
— On-site parking, fee: 30 USD daily
— Valet parking, fee: 30 USD daily
Room pictures: https://maunakeabeachhotel.com/accommodations/
Area restaurants: https://www.flyertalk.com/forum/hawa...ts-thread.html
Mauna Kea Beach Hotel Autograph Collection, Big Island of Hawaii [Master Thread]
Feb 18, 2019, 9:08 am
#346
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
Potato... Pothato but it's still misleading customers who expect to receive a Suite using a SNA.
Feb 18, 2019, 11:50 am
#347
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
This is an issue and this property's management, which also manages the nearby Westin Hapuna Beach, has been criticized by numerous past guests others for its treatment of elite status guests.
Feb 18, 2019, 12:07 pm
#348
Join Date: Mar 2018
Location: EDI/GLA
Programs: DL 2 MM Unobtainum | UA 1.1MM Gold | MR Bonvoy Titanium
Posts: 2,268
I agree wholeheartedly. It should be escalated. At the very minimum, you should get the certificates refunded and receive a significant number of points if, in fact, there are no suites.
This is an issue and this property's management, which also manages the nearby Westin Hapuna Beach, has been criticized by numerous past guests others for its treatment of elite status guests.
This is an issue and this property's management, which also manages the nearby Westin Hapuna Beach, has been criticized by numerous past guests others for its treatment of elite status guests.
Feb 21, 2019, 12:11 pm
#349
Join Date: Feb 2019
Posts: 1
I'm a Marriott gold member and stayed at the Mauna Kea with my parents every year in the 90s and 2000. Haven't been back since. Booked 5 nights with points in April. Do you guys think they'll factor in that we stayed there 8 times (even though it was a while ago)? Would love to get upgraded from a golf view room to an ocean. Also was curious if they comp parking fees and/or provide free breakfast. IIRC they don't for both. Thanks!
Feb 21, 2019, 1:29 pm
#350
Join Date: Apr 2013
Location: OGG
Programs: AA Plat, A List Pref, Marriott Ambassador
Posts: 356
I'm a Marriott gold member and stayed at the Mauna Kea with my parents every year in the 90s and 2000. Haven't been back since. Booked 5 nights with points in April. Do you guys think they'll factor in that we stayed there 8 times (even though it was a while ago)? Would love to get upgraded from a golf view room to an ocean. Also was curious if they comp parking fees and/or provide free breakfast. IIRC they don't for both. Thanks!
The golf view isn't the end of the world. If you spend any more time in that room than you have to you're wasting a great beach anyways.
Mar 7, 2019, 4:29 pm
#352
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
Mar 12, 2019, 1:02 pm
#355
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
When you booked it, did you specify 4 people in the room? If so, I can’t see them not honoring it. But if you only booked for 2 or 3 people and now want to sneak in a 4th when the max occupancy is 3 per room, you may have a problem there.
Mar 12, 2019, 1:07 pm
#356
Join Date: Aug 2012
Location: SFO
Posts: 642
I booked for 2 adults - never specify kids on a reservation, figure two beds is enough - our kids are under 10.
Mar 13, 2019, 4:41 am
#357
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,934
That's not the right way to do things, my friend. And it looks like it may have bitten you in the butt this time
Mar 13, 2019, 10:00 am
#358
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
If I were you, I would be calling the hotel asap and coming clean with the actual number occupants. Otherwise you could be in for an unpleasant surprise when you arrive. It may not be a problem but if it is, I wouldn’t want to find out when I am standing at the check in desk with two kids.
Mar 13, 2019, 10:23 am
#359
Suspended
Join Date: Jun 2005
Programs: Delta Diamond, Marriott Ambassador & Lifetime Titanium, Hertz President's Circle, United Silver
Posts: 6,334
If I were you, I would be calling the hotel asap and coming clean with the actual number occupants. Otherwise you could be in for an unpleasant surprise when you arrive. It may not be a problem but if it is, I wouldn’t want to find out when I am standing at the check in desk with two kids.
Mar 13, 2019, 10:41 am
#360
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,830
This is one of the few situations in which IHG is better than Marriott. IHG's Holiday Inn brand is really good for families with the famous "kids stay free" policy allowing up to two kids and two adults in any room, up to age 18 in North America and the Caribbean and 17 in Europe. Plus, free food for kids under 12.