Marriott's Look No Further-Best Rate Guaranteed Master Thread
Apr 28, 2018, 2:28 am
#556
Join Date: Oct 2010
Location: VIE/KRK/WAW
Programs: Senator, IHG Spire, Marriott Titanium, HH Diamond, Radisson Gold
Posts: 156
How fast are they replying?
Apr 28, 2018, 3:48 am
#557
Join Date: Feb 2013
Posts: 1,815
I did my first Starwood BRG and they responded within 5 hours.
Apr 28, 2018, 2:40 pm
#558
Join Date: Apr 2018
Posts: 3
I recently booked a club access suite with butler service for two nights at the 5 star Majestic Hotel in Kuala Lumpur. My original rate through Marriott was ~$167 USD a night. I found a better price on Agoda, filled out the form, and they matched the price (and gave me a 25% discount) about 8 hours later. Now that I've had time to think about, I'd like to stay an additional night at the hotel.
So with that said, what do you guys think is my best course of action? Should I send a reply to the person from Marriott Customer Care who approved my new rate and ask them if they can add one more night to my reservation at the same nightly rate? Or should I start from scratch, book the same class room on the Marriott website and then submit another claim (Agoda is still cheaper than Marriott on my dates)?
There's also the option of modifying my reservation dates on the Marriott main page, but I'm concerned that might mess up my special rate for the first two nights.
Thanks.
So with that said, what do you guys think is my best course of action? Should I send a reply to the person from Marriott Customer Care who approved my new rate and ask them if they can add one more night to my reservation at the same nightly rate? Or should I start from scratch, book the same class room on the Marriott website and then submit another claim (Agoda is still cheaper than Marriott on my dates)?
There's also the option of modifying my reservation dates on the Marriott main page, but I'm concerned that might mess up my special rate for the first two nights.
Thanks.
Apr 28, 2018, 2:58 pm
#559
Join Date: Feb 2013
Posts: 1,815
I recently booked a club access suite with butler service for two nights at the 5 star Majestic Hotel in Kuala Lumpur. My original rate through Marriott was ~$167 USD a night. I found a better price on Agoda, filled out the form, and they matched the price (and gave me a 25% discount) about 8 hours later. Now that I've had time to think about, I'd like to stay an additional night at the hotel.
So with that said, what do you guys think is my best course of action? Should I send a reply to the person from Marriott Customer Care who approved my new rate and ask them if they can add one more night to my reservation at the same nightly rate? Or should I start from scratch, book the same class room on the Marriott website and then submit another claim (Agoda is still cheaper than Marriott on my dates)?
There's also the option of modifying my reservation dates on the Marriott main page, but I'm concerned that might mess up my special rate for the first two nights.
Thanks.
So with that said, what do you guys think is my best course of action? Should I send a reply to the person from Marriott Customer Care who approved my new rate and ask them if they can add one more night to my reservation at the same nightly rate? Or should I start from scratch, book the same class room on the Marriott website and then submit another claim (Agoda is still cheaper than Marriott on my dates)?
There's also the option of modifying my reservation dates on the Marriott main page, but I'm concerned that might mess up my special rate for the first two nights.
Thanks.
They might accept or tell you that you must file a new claim which you did.
Do not adjust your days on your existing reservation. You are not allowed to modify LNF. Sometimes they will allow you to shorten if you call but not extend at your rate.
Apr 30, 2018, 11:55 am
#560
Join Date: Oct 2014
Posts: 447
Pathetic first experience with the LNF guarantee
Book a two day points stay, decided that I wanted to add an extra night at the start but don't have the points so booked cash.
Found a cheaper rate on amoma via hotels combined.
They just rejected my guarantee because they can't replicate the rate (I can, even now 20 hours later) but also because of my points nights reservations?! What the hell?
Book a two day points stay, decided that I wanted to add an extra night at the start but don't have the points so booked cash.
Found a cheaper rate on amoma via hotels combined.
They just rejected my guarantee because they can't replicate the rate (I can, even now 20 hours later) but also because of my points nights reservations?! What the hell?
Apr 30, 2018, 3:11 pm
#561
Join Date: Feb 2013
Posts: 1,815
Pathetic first experience with the LNF guarantee
Book a two day points stay, decided that I wanted to add an extra night at the start but don't have the points so booked cash.
Found a cheaper rate on amoma via hotels combined.
They just rejected my guarantee because they can't replicate the rate (I can, even now 20 hours later) but also because of my points nights reservations?! What the hell?
Book a two day points stay, decided that I wanted to add an extra night at the start but don't have the points so booked cash.
Found a cheaper rate on amoma via hotels combined.
They just rejected my guarantee because they can't replicate the rate (I can, even now 20 hours later) but also because of my points nights reservations?! What the hell?
As far as them not seeing the rate write back asking them to check again as it’s still available. Explain explicitly how you found so they can duplicate your steps. And I would also ask about the other issue.
Good luck.
May 1, 2018, 2:30 am
#562
Join Date: Oct 2014
Posts: 447
Dont understand why having points reservation should have anything to do with getting an LNF. I’ve gotten an LNF night to extend a Marriott Vacation reservation I had.
As far as them not seeing the rate write back asking them to check again as it’s still available. Explain explicitly how you found so they can duplicate your steps. And I would also ask about the other issue.
As far as them not seeing the rate write back asking them to check again as it’s still available. Explain explicitly how you found so they can duplicate your steps. And I would also ask about the other issue.
Thanks for your input... I asked what part of the T&Cs he was referring to and got this;
The part of the Terms and Conditions I am referencing:
Verification Process:
“Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored; nor will they be valid for a multi-day stay if the total room cost of the stay is the same or greater than the total room cost through a Marriott channel.”
So, even if you are using Marriott Reward Points for part of your stay, to find rates I needed to look for the entire stay, not just a portion.
Verification Process:
“Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored; nor will they be valid for a multi-day stay if the total room cost of the stay is the same or greater than the total room cost through a Marriott channel.”
So, even if you are using Marriott Reward Points for part of your stay, to find rates I needed to look for the entire stay, not just a portion.
May 1, 2018, 5:40 am
#563
Join Date: Feb 2013
Posts: 1,815
Thanks for your input... I asked what part of the T&Cs he was referring to and got this;
Is there a Marriott rep on this forum I can raise this with? His answer makes no sense and I'm likely to be making bookings that are a mix of points stays and cash stays in the future. This could seriously sway my decision making process!
Is there a Marriott rep on this forum I can raise this with? His answer makes no sense and I'm likely to be making bookings that are a mix of points stays and cash stays in the future. This could seriously sway my decision making process!
May 4, 2018, 5:51 pm
#564
Join Date: Oct 2010
Posts: 2
Hotel temporarily sold out?
So this is bizarre. Every time I try an LNF claim for the same Marriott hotel room on Oct 18-20- the hotel goes from having 5+ available rooms to getting fully sold out for around 12 hours - just enough time for my LNF claim to get denied within the 24 hour window. After 12 hours, mysteriously 5+ available rooms are again available at the original rate on my competitors site (Priceline/Booking.com). This happened twice.
Interestingly, during those 12 hours when the 5+ rooms are all sold out on Oct 18-20, all 5+ rooms are still available if I instead choose to book Oct 18-22 or longer.
I can keep making reservations for Oct 18-20 at the same rates, make an LNF claim, and cancel them every day since the prices on the third party sites appear stable, but is there a more efficient way of handling this if the house is against you?
Update: Success! Okay for future users, this is what I did. Followup emails to declined replies don't seem to trigger the sold out status. My claim was further denied a couple more times, but listing a very literal step-by-step process on how to find the matching rate finally rendered an approved LNF match. I'm pretty pleased because if my LNF claim wasn't approved, I would have been driven to a airbnb option instead.
Interestingly, during those 12 hours when the 5+ rooms are all sold out on Oct 18-20, all 5+ rooms are still available if I instead choose to book Oct 18-22 or longer.
I can keep making reservations for Oct 18-20 at the same rates, make an LNF claim, and cancel them every day since the prices on the third party sites appear stable, but is there a more efficient way of handling this if the house is against you?
Update: Success! Okay for future users, this is what I did. Followup emails to declined replies don't seem to trigger the sold out status. My claim was further denied a couple more times, but listing a very literal step-by-step process on how to find the matching rate finally rendered an approved LNF match. I'm pretty pleased because if my LNF claim wasn't approved, I would have been driven to a airbnb option instead.
Last edited by hppycts; May 5, 2018 at 7:27 pm Reason: Update
May 8, 2018, 8:25 am
#565
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 329
If you opt for the 5000 points instead of the 25% reduction, when are the points credited to your account? When they make the adjustment or after your stay?
May 8, 2018, 1:00 pm
#566
Join Date: Jan 2010
Location: Germany/Switzerland
Programs: M&M,UA MP Silver, MR LT Titanium, HH Gold
Posts: 202
May 8, 2018, 1:10 pm
#567
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
May 8, 2018, 2:59 pm
#568
Join Date: Jan 2010
Location: Germany/Switzerland
Programs: M&M,UA MP Silver, MR LT Titanium, HH Gold
Posts: 202
May 9, 2018, 2:37 am
#569
Join Date: Jan 2016
Location: SFO
Programs: Marriott Ti/LTP
Posts: 1,329
Will they match Hotel Tonight rates?
May 9, 2018, 3:37 am
#570
Join Date: Feb 2013
Posts: 1,815
So this is bizarre. Every time I try an LNF claim for the same Marriott hotel room on Oct 18-20- the hotel goes from having 5+ available rooms to getting fully sold out for around 12 hours - just enough time for my LNF claim to get denied within the 24 hour window. After 12 hours, mysteriously 5+ available rooms are again available at the original rate on my competitors site (Priceline/Booking.com). This happened twice.
Interestingly, during those 12 hours when the 5+ rooms are all sold out on Oct 18-20, all 5+ rooms are still available if I instead choose to book Oct 18-22 or longer.
I can keep making reservations for Oct 18-20 at the same rates, make an LNF claim, and cancel them every day since the prices on the third party sites appear stable, but is there a more efficient way of handling this if the house is against you?
Update: Success! Okay for future users, this is what I did. Followup emails to declined replies don't seem to trigger the sold out status. My claim was further denied a couple more times, but listing a very literal step-by-step process on how to find the matching rate finally rendered an approved LNF match. I'm pretty pleased because if my LNF claim wasn't approved, I would have been driven to a airbnb option instead.
Interestingly, during those 12 hours when the 5+ rooms are all sold out on Oct 18-20, all 5+ rooms are still available if I instead choose to book Oct 18-22 or longer.
I can keep making reservations for Oct 18-20 at the same rates, make an LNF claim, and cancel them every day since the prices on the third party sites appear stable, but is there a more efficient way of handling this if the house is against you?
Update: Success! Okay for future users, this is what I did. Followup emails to declined replies don't seem to trigger the sold out status. My claim was further denied a couple more times, but listing a very literal step-by-step process on how to find the matching rate finally rendered an approved LNF match. I'm pretty pleased because if my LNF claim wasn't approved, I would have been driven to a airbnb option instead.