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Marriott's Look No Further-Best Rate Guaranteed Master Thread

Marriott's Look No Further-Best Rate Guaranteed Master Thread

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Old Aug 18, 18, 4:59 am
  #616  
 
Join Date: Feb 2013
Posts: 1,679
Originally Posted by VoiceActor View Post
I haven't read through this thread but couldn't one simply print the website onto a pdf and send it to them - rather than - or along with - sending a direct link?
Dont know, but I do know they do not accept screenshots.
They have to replicate site rates in their own.
YoungBubbie is offline  
Old Aug 21, 18, 8:44 am
  #617  
 
Join Date: Aug 2017
Programs: Marriott Rewards
Posts: 8
Hi all, I've done a bunch of LNFs before the new program merger, but got my first LNF approval after 8/18 and had a weird situation. The original Marriott rate I booked and the lower price on 3-party were both flexible (free cancellation 2 days prior to check-in), but the current LNF rate changed to non-refundable... I never had such changes before, is this a new thing or it's simply the agent's mistake? I've emailed the person back but haven't got any reply.
lovemc is offline  
Old Aug 21, 18, 12:16 pm
  #618  
 
Join Date: Feb 2012
Location: DUD >> HKG/SIN?
Programs: BA Silver (OW Sapphire), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,468
Originally Posted by travelswithmyself View Post
Good day all. Couldn't find this so apologies if it's in an FAQ somewhere.

Firstly, I recall reading somewhere that LNF claims can be for up to three rooms - can't find it in the T&C anymore though. Am I correct?

Secondly, while I know we will only get night credit for one room and points for the others, can we opt for 5000 points and receive 3 x 5000 points if 3 rooms are booked?

Lastly, is it usually recommended that we do 3 individual bookings or 1 booking for 3 rooms?

Thanks, obviously an SPG transfer here.
Bumping this question, which I've also asked in the past... anyone??
RafKa is online now  
Old Aug 21, 18, 11:11 pm
  #619  
 
Join Date: Sep 2012
Posts: 1,741
Originally Posted by travelswithmyself View Post
Good day all. Couldn't find this so apologies if it's in an FAQ somewhere.

Firstly, I recall reading somewhere that LNF claims can be for up to three rooms - can't find it in the T&C anymore though. Am I correct?

Secondly, while I know we will only get night credit for one room and points for the others, can we opt for 5000 points and receive 3 x 5000 points if 3 rooms are booked?

Lastly, is it usually recommended that we do 3 individual bookings or 1 booking for 3 rooms?

Thanks, obviously an SPG transfer here.
Originally Posted by RafKa View Post
Bumping this question, which I've also asked in the past... anyone??

Oops I forgot. LNF got back to me:

1. You earn points on up to three rooms, but night credit on only one room

2. LNF claims and rewards can be for up to three rooms, not more

3. Yes you can receive 3 x 5000 points

4. They did not answer the question about whether it's better to book 3 rooms in one booking or singly. I personally have done it both ways

5. If you find a multi-day stay, you can book first night and ask for points, and then the remainder in another booking and ask for 25% off.
BUT unlike SPG, they will consider the whole stay as one, and the rates have to be lower. You can't find a rate that is only lower on day 1 and LNF/BRG that and then do another rate on day 2-7. The whole stay will be considered and the rates averaged out.

Regarding this point, even in SPG there have been quibbles about what's allowed and not allowed. Some agents have not approved getting both types of rewards at the same hotel. I would not take what I've written here as 100% accurate even though it came from the LNF team.
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travelswithmyself is offline  
Old Aug 24, 18, 9:24 am
  #620  
 
Join Date: Apr 2009
Posts: 17
Looking at the terms it says a claim must be submitted 24 hours prior to checkin. However as recently as May 2018 in this thread people say they have successfully submitted as late as 10pm date of arrival.
Do people know which is correct?
doog1000 is offline  
Old Aug 28, 18, 8:45 pm
  #621  
 
Join Date: Aug 2011
Programs: Marriott Bonvoy Titanium
Posts: 428
Wondering if Marriott is as flexible as Starwood was in terms of cancellation policy? I know with Starwood, I would book the flexible/refundable rate, and even if the cheaper rate I found was non-refundable/cancellable, it would still go through. Is this the same with Marriott or no?
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Old Aug 28, 18, 11:06 pm
  #622  
 
Join Date: Mar 2014
Programs: SPG Platinum, Marriott Plat, Hyatt Diamond, Hilton Diamond
Posts: 193
Originally Posted by svo242 View Post
Wondering if Marriott is as flexible as Starwood was in terms of cancellation policy? I know with Starwood, I would book the flexible/refundable rate, and even if the cheaper rate I found was non-refundable/cancellable, it would still go through. Is this the same with Marriott or no?
No, it won't go through. Have to be same cancellation type.
in fact, the past months, SPG brg has also move towards the same stance with regards to cancellation type as Marriott lnf.
shevboyz is offline  
Old Aug 29, 18, 3:18 am
  #623  
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Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 400
Already merged my accounts and did a BRG claim for St.Regis Istanbul on march 2019. My first ever BRG. Amidst the merger I did not think it would go well, however 13 hours after submission it was approved with a rate of 209 EUR incl tax. ( down from 334eur) Not sure if this is at all good, given the dates are far out, im still a newbie with BRGs.
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Old Sep 6, 18, 9:25 pm
  #624  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 229
Hi all,
I have a query on my LNF claim which was rejected.

Here's the details:
1. I booked the room from SPG/MR website at 250 a night. (lowest, non-refundable rate) I booked this in late July 2018 for an upcoming stay in Dec 2018.
2. This week, i found a 3rd party website offering the same room / same date at 240 a night.
3. Next, I went to file for a LNF claim and it was rejected because the agent said that the official SPG/MR website is showing that same room / same date at 235 a night.

They seem to ignore my original reservation rate of 250 which i have already paid for back in July, hence was the agent right to reject my claim? If yes i really do not see any incentive to book early.

Thanks!
xar is offline  
Old Sep 6, 18, 9:43 pm
  #625  
 
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 458
IIRC, LNF claims have to be submitted within 24 or 48 hours, can't remember, and you're well past that .
​​​​​
azmojo is offline  
Old Sep 6, 18, 10:06 pm
  #626  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 229
Originally Posted by azmojo View Post
IIRC, LNF claims have to be submitted within 24 or 48 hours, can't remember, and you're well past that .
​​​​​
T&Cs
You must find a qualifying Comparison Rate and submit a completed claim form within 24 hours of booking the reservation through the Marriott reservation channel, and at least 24 hours before the standard check-in time at the applicable Marriott hotel

Assume I booked the room on 5th July 2018 for a stay on 5th Dec 2018, My interpretation of the above T&Cs is that I am eligible to file a LFN claim between 5th July - 4th Dec 2018.
Thoughts? But strange thing was the agent didn't point out that I missed to eligibility but rather only mentioned that the SPG website was lower and ignored my original (higher) reservation amount.
xar is offline  
Old Sep 6, 18, 10:57 pm
  #627  
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Join Date: Apr 2007
Programs: QF, 06, GA, Hyatt, Marriott
Posts: 2,562
Did you submit your

Originally Posted by xar View Post
. . . completed claim form within 24 hours of booking the reservation through the Marriott reservation channel . . .
?
danger is offline  
Old Sep 6, 18, 11:30 pm
  #628  
xar
 
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 229
Originally Posted by danger View Post
Did you submit your

?
Nope its been more then 24 hours since i booked but still less then 24 hours before my check in.
xar is offline  
Old Sep 6, 18, 11:32 pm
  #629  
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Join Date: Apr 2007
Programs: QF, 06, GA, Hyatt, Marriott
Posts: 2,562
Originally Posted by xar View Post
Nope its been more then 24 hours since i booked but still less then 24 hours before my check in.
On a strict reading of the T&Cs, I'm on your side. The comma is misplaced. But your chances of successfully arguing that are slim to none.
danger is offline  
Old Sep 7, 18, 12:14 am
  #630  
 
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 458
Originally Posted by xar View Post
Nope its been more then 24 hours since i booked but still less then 24 hours before my check in.
The idea, of course, is that Marriott isn't going to try to compete with price changes in the future. Their real guarantee is that you can't find a lower rate anywhere else RIGHT NOW. Your chance is Zero.

Why doesn't their rejection letter mention this? Probably just laziness and selecting the wrong form-letter reply, or they saw more than one reason (legit or not).
azmojo is offline  

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