Marriott's Look No Further-Best Rate Guaranteed Master Thread
May 12, 2017, 10:41 am
#302
Join Date: Dec 2006
Programs: IHG Amb, MR Plat, FB Silver
Posts: 138
Ask your bank to correct the difference. Explain them that you received a refund so they shouldn't charge any currency exchange fees.
May 17, 2017, 11:37 pm
#303
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
So I tried to submit a claim using Snap Travel (https://booking.getsnaptravel.com/landing. They text your or FB messenger rates to you.
Intiially I was denied because the "rates aren't available publicly." I appealed because while the rates aren't published on a website, they are available to anyone of the general public. There is no special membership or requirement to receive the rates, the only difference is that the rates are texted to you rather than displayed on a website.
Here was their response to my appeal:
I see no or info on SnapTravel that says that they do not confirm reservations at the time of the initial transaction. Also looking at the Marriott LNF T&C, I see no specific T&C that would exclude the delivery of rates by text or message or that the rates must be verifiable as being "the same for everyone" even though it should be good enough (IMO) that the rate I claim is the same that they find.
Intiially I was denied because the "rates aren't available publicly." I appealed because while the rates aren't published on a website, they are available to anyone of the general public. There is no special membership or requirement to receive the rates, the only difference is that the rates are texted to you rather than displayed on a website.
Here was their response to my appeal:
The rates are not published on a site, they are sent individually to each person we have no way of knowing if the same rates are quoted to everyone.
Also I am denying your claim, because your comparison site does not confirm reservations at the time of the initial transaction. Here is the information I found in the terms and conditions that describes the site’s booking process:
-Who we are
SnapTravel lets users book hotels at highly discounted rates over SMS and FB Messenger. Our team includes the former CEO of Hotels.com and the CTO of Expedia.
-How SnapTravel works
Hotels sell unsold inventory to Priceline and Hotwire because these prices are too low to show publicly. SnapTravel lets you book these same great rates without having to guess the hotel's name because your discounted price is not displayed publicly when you book over private 1-1 chat.
Also I am denying your claim, because your comparison site does not confirm reservations at the time of the initial transaction. Here is the information I found in the terms and conditions that describes the site’s booking process:
-Who we are
SnapTravel lets users book hotels at highly discounted rates over SMS and FB Messenger. Our team includes the former CEO of Hotels.com and the CTO of Expedia.
-How SnapTravel works
Hotels sell unsold inventory to Priceline and Hotwire because these prices are too low to show publicly. SnapTravel lets you book these same great rates without having to guess the hotel's name because your discounted price is not displayed publicly when you book over private 1-1 chat.
May 18, 2017, 4:27 am
#304
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
I agree with Marriott here. It'd be wrong to approve a claim when 3rd party is Snap Travel.
May 18, 2017, 11:09 pm
#305
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
May 19, 2017, 6:30 am
#306
Join Date: May 2015
Location: Toronto
Programs: Aeroplan, Airmiles, RBC Rewards, British Airways Avios, American Airlines Aadvantage
Posts: 47
Does this work when Marriotts website drops in price within the same day? Can you use one booking with another booking on the Marriott site to get this offer? I know this has probably been asked before but I couldn't find it.
May 19, 2017, 8:36 am
#307
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
I don't think that would work. A price drop on their own website is different than a competitor offering a lower rate. They'd just tell you to cancel the old reservation and book a new one.
May 19, 2017, 3:09 pm
#308
Join Date: Feb 2013
Posts: 1,815
Read the terms for exact wording. Good luck.
May 19, 2017, 6:45 pm
#309
Suspended
Join Date: Apr 2017
Programs: HH-D; MR-P/LTP; SPG-P
Posts: 849
Why not since it works for Marriott codes.
There's even a place to fill in the second Marriott reservation number and you have absolutely nothing to lose by trying your method out.
There's even a place to fill in the second Marriott reservation number and you have absolutely nothing to lose by trying your method out.
May 19, 2017, 9:17 pm
#311
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Anyone which doesn't require a membership; thus an AAA or members-only rate wouldn't work, but say if you could find a M11 or M12 rate that is lower, you can use it for a LNF claim. I have successfully gotten LNF claims accepted using a Marriott code.
May 20, 2017, 6:26 am
#312
Join Date: Jul 2016
Location: Rome, Italy
Programs: Marriott Gold, Hilton Hold, SkyTeam Elite, Star Alliance Gold, One World Shappire
Posts: 24
Yes, it works. I had a LNF when the next day the hotel drop off the price. ^
May 21, 2017, 7:14 pm
#314
Join Date: Sep 2004
Location: Thailand
Programs: DLPlat;AA,BA,US
Posts: 510
Boston Rennaisance Waterfront @ $138 9/4-5
Booked Rennaisance Boston Waterfront for 1 night Sept 4-5.
Mon-Tues Labor Day weekend
Found lowest rate using Trivago.com ..took me to Hotelpower.com @ $137.90
$154.32 with est taxes. Can be cancelled before 8/29/17
Marriott rate for fully cancellable room was $219 at the time.
Filed claim...Marriott matched w/ 25% discount = $109. plus taxes.
Happy
Marriott
Mon-Tues Labor Day weekend
Found lowest rate using Trivago.com ..took me to Hotelpower.com @ $137.90
$154.32 with est taxes. Can be cancelled before 8/29/17
Marriott rate for fully cancellable room was $219 at the time.
Filed claim...Marriott matched w/ 25% discount = $109. plus taxes.
Happy
Marriott
May 23, 2017, 8:42 am
#315
Join Date: Apr 2009
Posts: 298
Hi,
I had a strange experience with Marriott's LNF team. I have booked a room via Marriott, then booked a room through an alternative site at about 50% of the Marriott rate just minutes later. It took me 23 hours to submit the claim and at first I was denied because Marriott believed I submitted the claim too late. However, my rate was adjusted to the new rate of the hotel on the Marriott website which is now slightly below my initial LNF comparison rate.
I think I should still receive 25% off my LNF comparison rate as at the time of booking it was substantially below Marriott's rate.
I replied to the email and submitted evidence of both bookings. Next reply was, that Marriott can't grant the 25% off, because the hotel has now lowered the rate and Marriott can't locate the alternate booking on their systems?
Does this sound right or should I insist? Thanks.
I had a strange experience with Marriott's LNF team. I have booked a room via Marriott, then booked a room through an alternative site at about 50% of the Marriott rate just minutes later. It took me 23 hours to submit the claim and at first I was denied because Marriott believed I submitted the claim too late. However, my rate was adjusted to the new rate of the hotel on the Marriott website which is now slightly below my initial LNF comparison rate.
I think I should still receive 25% off my LNF comparison rate as at the time of booking it was substantially below Marriott's rate.
I replied to the email and submitted evidence of both bookings. Next reply was, that Marriott can't grant the 25% off, because the hotel has now lowered the rate and Marriott can't locate the alternate booking on their systems?
Does this sound right or should I insist? Thanks.