Oct 21, 2014, 12:08 pm
Last edit by: RedSun
Good details in this post: https://www.flyertalk.com/forum/30029755-post302.html
The Atlantis is made up of 4 towers that will participate for redemption stays. They are as follows:
Atlantis, Beach Tower - Do not participate in Marriott reward booking(?) (old Category 7)
Atlantis, Coral Towers - New Category 5 (35k) (old Category 8 (from March, 2018 https://www.marriott.com/marriott-rewards/use/category-update.mi)
Atlantis, Royal Towers - New Category 6 (50k) (old Category 8)
The Cove Atlantis - New Category 7 (60k) (old Category 9)
Apparently, you cannot redeem points for a stay at The Reef Atlantis, but you can earn points on a paid stay there.
Points are earned for room rate only. No points on incidental spend. Platinum Arrival Gift (PAG) is 500pts or food/drink amenity. $20 internet fee* is NOT waived for Gold/Plats per Marriott's T&Cs. For rooms that will have more than two people aged twelve or over, there is an "additional adult charge" per person. *For Royal, Coral, Beach Towers, internet is included as part of the daily resort fee of $50.
"For clarification purposes, the daily charge is not a resort fee. The additional charges associated with the stay currently include mandatory gratuities and a utility service fee per person per day. The amount can vary by unit type by building. These additional charges have always been in place at Atlantis."
ADDITIONAL CHARGES:
Guests of Atlantis, Harborside Resort, The Cove and The Reef Atlantis are subject to an 20% charge per night that includes taxes, the Paradise Island Tourism and Development Association levy, the Nassau Paradise Island Promotion Board levy and compensation for servicing your reservation. In addition, guests will be required to pay a mandatory gratuity and utility service fee of (i) up to $25.95 per person per day depending on unit type for Atlantis guests, (ii) up to $20.70 per person per day depending on unit type for Harborside Resort guests, and (iii) up to $65.95 per person per day depending on unit type for The Cove or The Reef Atlantis guests. If you purchase a pre-paid package these charges are already included in your package price. If you do not purchase a pre-paid package, these charges will be assessed upon check out at the property. Please be advised that all mandatory gratuities, taxes, levies and service fees are subject to change.
As of 01-Jan-2015, In addition to the previous 20% tax on room rate and purchases, there is an additional VAT of 7.5%, 12%* (as of July 1, 2018), making a total tax on room rate and purchases of 37.5%. This also applies to additional adult fees (for more than two person ages 12 and older staying in the same room), but does not apply to the mandatory gratuity and utility fees. https://thenassauguardian.com/2018/05/30/vat-hike-to-12-percent/
*If you booked prior to the VAT increase, you should be able to have the original 7.5% VAT honored. https://thenassauguardian.com/2018/06/07/hotels-and-resorts-allowed-to-honor-prior-bookings-at-7-5-vat/
Atlantis, Paradise Island, Bahamas participates in Marriott Rewards as follows:
- Points or Miles may be earned for reservations booked through www.marriott.com/atlantis or by calling 1-855-696-4732.
- Points or Miles will not be earned and Points cannot be redeemed for reservations booked through Atlantis Paradise Vacations, Atlantis.com, or AtlantisBahamas.com.
- Reward booking can be done online from Marriott website. You can also book stays with points advance (borrow points). The cancellation policy is normally 14 days in advance.Points may be redeemed for stays only by calling 1-855-696-4732. At this time, redemption stays cannot be booked online.
The Atlantis is made up of 4 towers that will participate for redemption stays. They are as follows:
Atlantis, Beach Tower - Do not participate in Marriott reward booking(?) (old Category 7)
Atlantis, Coral Towers - New Category 5 (35k) (old Category 8 (from March, 2018 https://www.marriott.com/marriott-rewards/use/category-update.mi)
Atlantis, Royal Towers - New Category 6 (50k) (old Category 8)
The Cove Atlantis - New Category 7 (60k) (old Category 9)
Apparently, you cannot redeem points for a stay at The Reef Atlantis, but you can earn points on a paid stay there.
Points are earned for room rate only. No points on incidental spend. Platinum Arrival Gift (PAG) is 500pts or food/drink amenity. $20 internet fee* is NOT waived for Gold/Plats per Marriott's T&Cs. For rooms that will have more than two people aged twelve or over, there is an "additional adult charge" per person. *For Royal, Coral, Beach Towers, internet is included as part of the daily resort fee of $50.
"For clarification purposes, the daily charge is not a resort fee. The additional charges associated with the stay currently include mandatory gratuities and a utility service fee per person per day. The amount can vary by unit type by building. These additional charges have always been in place at Atlantis."
ADDITIONAL CHARGES:
Guests of Atlantis, Harborside Resort, The Cove and The Reef Atlantis are subject to an 20% charge per night that includes taxes, the Paradise Island Tourism and Development Association levy, the Nassau Paradise Island Promotion Board levy and compensation for servicing your reservation. In addition, guests will be required to pay a mandatory gratuity and utility service fee of (i) up to $25.95 per person per day depending on unit type for Atlantis guests, (ii) up to $20.70 per person per day depending on unit type for Harborside Resort guests, and (iii) up to $65.95 per person per day depending on unit type for The Cove or The Reef Atlantis guests. If you purchase a pre-paid package these charges are already included in your package price. If you do not purchase a pre-paid package, these charges will be assessed upon check out at the property. Please be advised that all mandatory gratuities, taxes, levies and service fees are subject to change.
*If you booked prior to the VAT increase, you should be able to have the original 7.5% VAT honored. https://thenassauguardian.com/2018/06/07/hotels-and-resorts-allowed-to-honor-prior-bookings-at-7-5-vat/
Atlantis, Paradise Island, Bahamas participates in Marriott Rewards as follows:
- Points or Miles may be earned for reservations booked through www.marriott.com/atlantis or by calling 1-855-696-4732.
- Points or Miles will not be earned and Points cannot be redeemed for reservations booked through Atlantis Paradise Vacations, Atlantis.com, or AtlantisBahamas.com.
- Reward booking can be done online from Marriott website. You can also book stays with points advance (borrow points). The cancellation policy is normally 14 days in advance.
Atlantis, Bahamas an Autograph Collection [Master Thread]
Dec 25, 2019, 8:55 pm
#362
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Currently at The Cove on points and am glad I used points because this place is a rip off price to value/service wise. Definitely not coming back.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
- When we arrived at 8PM, only one front desk clerk on duty helping one guest. Waited for about 5 minutes. Other resorts at this price range would have had another front desk clerk come up from back office. Front desk clerk at check-in was nonchalant. Didn't really convey sense of welcoming guest.
- Was offered points or welcome drink/snack amenity at check-in. I picked the former. It never showed up. I inquired the next evening about it and it still failed to show up
- WiFi service is included as part of mandatory resort fee except the WiFi is flaky at best and constant timeouts during the evenings. Video streaming is out of the question during peak times.
- Shower water pressure is a trickle during peak times. This is serious flaw for a $800/night property. Peak times are easily predictable for a resort with a water park; many guests will shower after water parking closing.
- Mandatory 15% gratuity leads to nonchalant service. Good number of hotel staff don't really seem to care. Staff at other hotels will greet guest warmly. Not here. Rivenbend Cafe is a burger/pizza joint by the pools (not a sit-down restaurant). Service here is a disaster. 5 people ahead of me waiting to order. Took about 30 minutes before it was my turn to speak to the cashier and another 10 minutes for food preparation. 40 minutes for 2 burgers and a slice of pizza. It's not a Bahamian time issue; it's an food service operational issue.
Dec 25, 2019, 9:46 pm
#363
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,714
I’m not sure you can blame the terrible service on a fixed price service fee. It’s just bad service. There is little to no tipping in Asia where service in many countries is universally better than in the US.
Dec 26, 2019, 6:55 am
#364
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Perhaps. It depends on how good service worker comp in Bahamas is normally structured but not having to work for that 15% doesn’t help; just work enough to not get fired.
Dec 26, 2019, 2:08 pm
#365
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Currently at The Cove on points and am glad I used points because this place is a rip off price to value/service wise. Definitely not coming back.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
- When we arrived at 8PM, only one front desk clerk on duty helping one guest. Waited for about 5 minutes. Other resorts at this price range would have had another front desk clerk come up from back office. Front desk clerk at check-in was nonchalant. Didn't really convey sense of welcoming guest.
- Was offered points or welcome drink/snack amenity at check-in. I picked the former. It never showed up. I inquired the next evening about it and it still failed to show up
- WiFi service is included as part of mandatory resort fee except the WiFi is flaky at best and constant timeouts during the evenings. Video streaming is out of the question during peak times.
- Shower water pressure is a trickle during peak times. This is serious flaw for a $800/night property. Peak times are easily predictable for a resort with a water park; many guests will shower after water parking closing.
- Mandatory 15% gratuity leads to nonchalant service. Good number of hotel staff don't really seem to care. Staff at other hotels will greet guest warmly. Not here. Rivenbend Cafe is a burger/pizza joint by the pools (not a sit-down restaurant). Service here is a disaster. 5 people ahead of me waiting to order. Took about 30 minutes before it was my turn to speak to the cashier and another 10 minutes for food preparation. 40 minutes for 2 burgers and a slice of pizza. It's not a Bahamian time issue; it's an food service operational issue.
I'm very sorry for any disappointment with your stay. I've contacted the hotel's executive management about your concerns, and asked them to follow up with you directly within 5 business days. We'll also continue to follow up on this until you receive a response.
Thanks,
Robert V.
Social Media Liaison
Dec 27, 2019, 1:51 pm
#366
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Currently at The Cove on points and am glad I used points because this place is a rip off price to value/service wise. Definitely not coming back.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
I've stayed at Westin Maui, Hyatt Aruba, ex-St. Regis Princeville, St. Regis Bal Harbour, and Hyatt Grand Cypress for comparison. Will also stay at Hyatt Baha Mar later this week.
Marriott was quoting $800 to $1,100 per night for our room. Hotels lobby and grounds and The Dig are nice but it goes downhill beyond that. Rooms are outdated for this market segment. Public restrooms have non-functional sinks and empty waste paper dispensers.
- When we arrived at 8PM, only one front desk clerk on duty helping one guest. Waited for about 5 minutes. Other resorts at this price range would have had another front desk clerk come up from back office. Front desk clerk at check-in was nonchalant. Didn't really convey sense of welcoming guest.
- Was offered points or welcome drink/snack amenity at check-in. I picked the former. It never showed up. I inquired the next evening about it and it still failed to show up
- WiFi service is included as part of mandatory resort fee except the WiFi is flaky at best and constant timeouts during the evenings. Video streaming is out of the question during peak times.
- Shower water pressure is a trickle during peak times. This is serious flaw for a $800/night property. Peak times are easily predictable for a resort with a water park; many guests will shower after water parking closing.
- Mandatory 15% gratuity leads to nonchalant service. Good number of hotel staff don't really seem to care. Staff at other hotels will greet guest warmly. Not here. Rivenbend Cafe is a burger/pizza joint by the pools (not a sit-down restaurant). Service here is a disaster. 5 people ahead of me waiting to order. Took about 30 minutes before it was my turn to speak to the cashier and another 10 minutes for food preparation. 40 minutes for 2 burgers and a slice of pizza. It's not a Bahamian time issue; it's an food service operational issue.
Currently at Baha Mar as a Globalist. Generally it's more service orientated.
- 4PM late-checkout confirmed at check-in vs. call back morning of departure at The Cove. Was given a 1PM at the Cove.
- Upgraded to ocean view on a point stay. No upgrade at The Cove (to be fair I didn't see any higher rooms available on marriott.com).
- No issue with shower water pressure.
- Tap water at Atlantis has a strong smell to it. Tap water at Anthony's Bar & Grill across from Marina Village (not an Atlantis restaurant) don't have this smell. Baha Mar water has a very faint smell. I'm guessing Anthony's and Baha Mar filter their water.
- WiFi at Atlantis is limited to 4 devices. There is no device limit at Baha Mar and WiFi is faster and more reliable.
- While I was at Baha Mar club lounge due to Globalist, I asked if oranges were available. The staff brought out a plate of oranges, strawberries, and pears. I asked if hard boiled eggs were available during breakfast and they brought out a bowl of four eggs.
Jan 14, 2020, 11:34 pm
#367
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Has The Reef left Autograph collection? It’s not searchable on Marriott.com. It does show up in the Mobile app, but it is not bookable for any dates.
Jan 15, 2020, 7:36 am
#368
Join Date: Apr 2013
Posts: 797
I just finished a stay at this property.
let me go through what happened.
1. We checked in later on the second of january. I had booked a suite for the third to the seventh but need the second as well. The suite price was astronomical ($1400 a night) so that was out. I was assuming I would see some sort of recognition and (perhaps) get upgraded. No dice. In fact, the only elite recognition I saw from the hotel was a separate check in area that was busier than the main check in area. Elite recognition at this hotel is non existent. In fact, I have never been in a worse environment for elite recognition. I even asked for the snack instead of the points becuase the kids were hungry. I had to ask three times and it showed up - on the last night.
2. Fine. Standard room for five people (three kids) one night. We survived (and it is what we booked) and were told to move at 11. I had to work on the third so I was not there. They not only delayed the move, they would not let my wife in to the room (with three kids under 8) because they wanted to see my credit card. They humiliated her when she suggested she provide her own card. Finally, the front desk person condescendingly said he would open the door for her but not give her the key. All this while the seven month old was trying to nap. We finally got into the room at 4 on the third. This wasted an entire day because they made us move out of the original room at 11.
3. We had to ask for everything (cribs, bedding, anything) at least three times.
4. The staff was certainly not interested in our needs.The room they moved us into had a broken bath tub and TV. It was never fixed during the stay. In fact, they hotel was unbelievably rude when asked about it. It was so out of bounds that I stopped asking for things.
5. Oh, I left out the part where the room attendant left mid cleaning and did not come back because my wife needed access to the room.
I cannot say this enough - DO NOT STAY AT THIS HOTEL. I never complain about hotels - I get the staff is over worked and under appreciated. I cut TONS of slack on stuff. This was beyond what even I could tolerate. The hotel is overpriced and under staffed. The best way I could describe this place is a cruise ship without the ship.
Just awful.
EDIT: Stay at the grand hyatt in bahamar. Much nicer.
let me go through what happened.
1. We checked in later on the second of january. I had booked a suite for the third to the seventh but need the second as well. The suite price was astronomical ($1400 a night) so that was out. I was assuming I would see some sort of recognition and (perhaps) get upgraded. No dice. In fact, the only elite recognition I saw from the hotel was a separate check in area that was busier than the main check in area. Elite recognition at this hotel is non existent. In fact, I have never been in a worse environment for elite recognition. I even asked for the snack instead of the points becuase the kids were hungry. I had to ask three times and it showed up - on the last night.
2. Fine. Standard room for five people (three kids) one night. We survived (and it is what we booked) and were told to move at 11. I had to work on the third so I was not there. They not only delayed the move, they would not let my wife in to the room (with three kids under 8) because they wanted to see my credit card. They humiliated her when she suggested she provide her own card. Finally, the front desk person condescendingly said he would open the door for her but not give her the key. All this while the seven month old was trying to nap. We finally got into the room at 4 on the third. This wasted an entire day because they made us move out of the original room at 11.
3. We had to ask for everything (cribs, bedding, anything) at least three times.
4. The staff was certainly not interested in our needs.The room they moved us into had a broken bath tub and TV. It was never fixed during the stay. In fact, they hotel was unbelievably rude when asked about it. It was so out of bounds that I stopped asking for things.
5. Oh, I left out the part where the room attendant left mid cleaning and did not come back because my wife needed access to the room.
I cannot say this enough - DO NOT STAY AT THIS HOTEL. I never complain about hotels - I get the staff is over worked and under appreciated. I cut TONS of slack on stuff. This was beyond what even I could tolerate. The hotel is overpriced and under staffed. The best way I could describe this place is a cruise ship without the ship.
Just awful.
EDIT: Stay at the grand hyatt in bahamar. Much nicer.
Last edited by FlyingBeanCounter; Jan 15, 2020 at 8:41 am
Jan 16, 2020, 6:03 pm
#370
Join Date: Oct 2007
Location: Frozen in Carbonite
Programs: UA Aluminum 0.6MM, Bonvoy Life Sentence, Hyatt Eliteist, AA Super Plutonium
Posts: 2,878
Simply stated: You have to know what to expect when you go to an autograph collection property. Delivering on elite benefits, or caring that you are a high status member is not at the top of the list of things they focus on. Particularly Atlantis and The Cosmopolitan.
Go in with those expectations and you won’t find yourself disappointed.
I’ve stayed at the cove about 4-5 times and always had a good experience. I’ve found the staff to be reasonable, even if they are not doting. I’ve also noted that coming at them with a DYKWIA elite-centric attitude is going to get you nowhere. A respectful attitude when complaining about something has done well for me at this property. I’m not saying you need to kiss the ring, but if you act like a child they will treat you like one.
You’re not going to the Ritz. You’re going to a massive property that is a cross between Las Vegas, a cruise ship, Sea World and Disney World. If you want top tier service, the Four Seasons is down the street.
Go in with those expectations and you won’t find yourself disappointed.
I’ve stayed at the cove about 4-5 times and always had a good experience. I’ve found the staff to be reasonable, even if they are not doting. I’ve also noted that coming at them with a DYKWIA elite-centric attitude is going to get you nowhere. A respectful attitude when complaining about something has done well for me at this property. I’m not saying you need to kiss the ring, but if you act like a child they will treat you like one.
You’re not going to the Ritz. You’re going to a massive property that is a cross between Las Vegas, a cruise ship, Sea World and Disney World. If you want top tier service, the Four Seasons is down the street.
Last edited by TommyC80; Jan 16, 2020 at 6:21 pm
Jan 17, 2020, 12:24 am
#371
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
Absolutely nothing to do with DYKWIA. As I stated before, if the property is charging $800-$1200 a night, they need to act like one. I don’t see how DYKWIA has anything to do with WiFi, water pressure, 40 minutes to get a simple burger and pizza, broken TV, broken tub, non working restroom sinks.
Lurker forwarded my concerns to the property and they promised some goodwill points 7 business days from end of December. As of today, I’m still waiting for them to show up. They just don’t get it. You are suppose to under promise and over deliver not the other way around.
You don’t need to go to FS for good service. Just go to Baha Mar where I ask for an orange and get a fruit plate. Ask for 1 hard boiled egg, and I get 4 eggs.
Lurker forwarded my concerns to the property and they promised some goodwill points 7 business days from end of December. As of today, I’m still waiting for them to show up. They just don’t get it. You are suppose to under promise and over deliver not the other way around.
You don’t need to go to FS for good service. Just go to Baha Mar where I ask for an orange and get a fruit plate. Ask for 1 hard boiled egg, and I get 4 eggs.
Last edited by seawolf; Jan 17, 2020 at 12:31 am
Jan 17, 2020, 7:21 am
#372
Join Date: Apr 2013
Posts: 797
Indeed - spending $700 a night anywhere else would earn top tier service. They cannot even keep the rooms in working order - and when you ask them to fix it they ignore you.
This hotel is apparently being sold to the MGM. Good riddance. It is a pestilence and not worthy of the money spent.
Bottom line - this place is a dump with zero interest in making anyone happy. DO NOT STAY HERE. The baha mar is much nicer.
This hotel is apparently being sold to the MGM. Good riddance. It is a pestilence and not worthy of the money spent.
Bottom line - this place is a dump with zero interest in making anyone happy. DO NOT STAY HERE. The baha mar is much nicer.
Jan 21, 2020, 7:56 am
#373
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
I just finished a stay at this property.
let me go through what happened.
1. We checked in later on the second of january. I had booked a suite for the third to the seventh but need the second as well. The suite price was astronomical ($1400 a night) so that was out. I was assuming I would see some sort of recognition and (perhaps) get upgraded. No dice. In fact, the only elite recognition I saw from the hotel was a separate check in area that was busier than the main check in area. Elite recognition at this hotel is non existent. In fact, I have never been in a worse environment for elite recognition. I even asked for the snack instead of the points becuase the kids were hungry. I had to ask three times and it showed up - on the last night.
2. Fine. Standard room for five people (three kids) one night. We survived (and it is what we booked) and were told to move at 11. I had to work on the third so I was not there. They not only delayed the move, they would not let my wife in to the room (with three kids under 8) because they wanted to see my credit card. They humiliated her when she suggested she provide her own card. Finally, the front desk person condescendingly said he would open the door for her but not give her the key. All this while the seven month old was trying to nap. We finally got into the room at 4 on the third. This wasted an entire day because they made us move out of the original room at 11.
3. We had to ask for everything (cribs, bedding, anything) at least three times.
4. The staff was certainly not interested in our needs.The room they moved us into had a broken bath tub and TV. It was never fixed during the stay. In fact, they hotel was unbelievably rude when asked about it. It was so out of bounds that I stopped asking for things.
5. Oh, I left out the part where the room attendant left mid cleaning and did not come back because my wife needed access to the room.
I cannot say this enough - DO NOT STAY AT THIS HOTEL. I never complain about hotels - I get the staff is over worked and under appreciated. I cut TONS of slack on stuff. This was beyond what even I could tolerate. The hotel is overpriced and under staffed. The best way I could describe this place is a cruise ship without the ship.
Just awful.
EDIT: Stay at the grand hyatt in bahamar. Much nicer.
let me go through what happened.
1. We checked in later on the second of january. I had booked a suite for the third to the seventh but need the second as well. The suite price was astronomical ($1400 a night) so that was out. I was assuming I would see some sort of recognition and (perhaps) get upgraded. No dice. In fact, the only elite recognition I saw from the hotel was a separate check in area that was busier than the main check in area. Elite recognition at this hotel is non existent. In fact, I have never been in a worse environment for elite recognition. I even asked for the snack instead of the points becuase the kids were hungry. I had to ask three times and it showed up - on the last night.
2. Fine. Standard room for five people (three kids) one night. We survived (and it is what we booked) and were told to move at 11. I had to work on the third so I was not there. They not only delayed the move, they would not let my wife in to the room (with three kids under 8) because they wanted to see my credit card. They humiliated her when she suggested she provide her own card. Finally, the front desk person condescendingly said he would open the door for her but not give her the key. All this while the seven month old was trying to nap. We finally got into the room at 4 on the third. This wasted an entire day because they made us move out of the original room at 11.
3. We had to ask for everything (cribs, bedding, anything) at least three times.
4. The staff was certainly not interested in our needs.The room they moved us into had a broken bath tub and TV. It was never fixed during the stay. In fact, they hotel was unbelievably rude when asked about it. It was so out of bounds that I stopped asking for things.
5. Oh, I left out the part where the room attendant left mid cleaning and did not come back because my wife needed access to the room.
I cannot say this enough - DO NOT STAY AT THIS HOTEL. I never complain about hotels - I get the staff is over worked and under appreciated. I cut TONS of slack on stuff. This was beyond what even I could tolerate. The hotel is overpriced and under staffed. The best way I could describe this place is a cruise ship without the ship.
Just awful.
EDIT: Stay at the grand hyatt in bahamar. Much nicer.
Hello FlyingBeanCounter,
I'm sorry to hear you had such a disappointing stay and would like to help. Please send a Private Message or email us at [email protected] with your full name and reservation confirmation number, and we'll follow up.
Thanks,
Robert V.
Social Media Liaison
Jan 25, 2020, 9:20 pm
#375
Join Date: Jul 2014
Location: JRF
Programs: AA Gold, Marriott Platinum, Hilton Diamond, National Executive Elite
Posts: 1,784
I also listened to that podcast. The place sounds like a shithole and I'm very glad I didn't get suckered into going. Don't forget this is one of those horrific places that keep dolphins in captivity and some are slowing going blind because of the bleach they use in pools.