hockeyinsider

$100 per night on top of lounge access? Wow. That's generous.

Were restaurant and bar prices inflated to eat up the nightly credit?

At the minimum, that's a good bottle of wine or champagne every day. At the most, it could be a really nice dinner even with inflated hotel prices.

I just pulled up the menu for the J.W. Marriott's AAA 4-diamond restaurant. Most of the main courses are under $20-$25.

You could get a lot of value out of that $100, especially if you were a drinker.

hhoope01

I don't remember the restaurant prices being too onerous. They weren't Cayman level prices.

We also used it on a couple of Spa massages which for a resort hotel Spa were very reasonably priced. We didn't want to leave any of that money on the table. We were planning on using some of it to rent a cabana, but it was never crowded enough for us to need to do so as we found nice chairs and shade very easily without even having to get up early.

And as I mentioned in post #105 above, for our 5 nights, we had $500 to spend, not $100 each day.

hockeyinsider

As a solo traveler, I would be afraid I couldn't spend $500 on food-and-beverage if I had lounge access, unless I spent it on alcohol.

curl

curl

hockeyinsider

Have you sent a fax to 011-52-998-848-9601?

I found this email address via Google: <[email protected]>.

You could also try (Mr.) Manuel Magana, director of operations at <[email protected]>.

I would be sure to mention that you are disappointed Club 91 hasn't responded.

jerry305

NOISE ALERT
I've recently completed a stay there.

I saw some posts on other forums that the noise was, at that time, isolated and occasional.
Not any more. The hammering (and jackhammering) noise is relentless and pervasive.

The hotel's website contains this disclaimer:
Guest room renovation February 25-June 24 2019. Work will be isolated, but construction noise may be heard between the hours of 9am and 7pm.
The tone of this message is that it's not really a big deal. It was a big f***ing deal for most guests at the hotel.
Hotel front desk staff told myself and other guests "the work is being done on the 6th floor, and it can be heard throughout the building". That is a lot more accurate.

"Work will be isolated", it says. No, actually, it's heard throughout the building.
"May be heard". No, it was literally non-stop throughout the day. Maybe someone dropped a hammer for a few seconds every now and then.

Every morning of my stay (except checkout morning, when I left early), some noise began before 8am, and major noise began shortly after 8am.
If you like to sleep in occasionally, well, forget doing that. If you want some peaceful enjoyment in the room of your luxury resort, say, after a day enjoying the ocean and their wonderful pool, that's out too.

During my stay there, every time I visited the hotel front desk (for folio updates, etc.) I heard other frustrated guests complain or ask about the noise.

If you're considering a stay here, you should expect to have your enjoyment interrupted.

curl

jerry305

This past week. Front staff were doing their best to manage reactions from the guests; nothing they can do about it.
Plainly audible in the outdoor areas as well, though it's easy to escape that.

hockeyinsider

It is possible they stopped construction or renovation at the peak of spring break during the last week of February and first two weeks of March.

curl

jerry305

Pool area: don't worry about it. The pool area is very large (and quite nice). We only heard the noise in part of that area, and certainly not to the same sound level, so it's easy to avoid.

The front desk repeated that the noise can be heard throughout the building. We were 3 floors away. 6-7 is better than 3, but hammering sounds will reverberate everywhere.
Consider cancelling and reserving at the Marriott Cancun next door. We wish we had.

curl

Smiley90

Looking at booking - see the warning about the noise... Not excited if I want to have a relaxing beach vacation and hear jackhammers all day. I think I'll e-mail the concierge e-mail mentioned above to inquire, too, but if anyone is there now/will go soon, please report!

curl