Aloft Manhattan Financial District, New York [Master Thread]
Did a search and couldn't find anything on this hotel in the forum - a search for NYC hotels notes that there's an Aloft opening in the Financial District of Manhattan on August 28. Hotel website is up at https://www.starwoodhotels.com/prefe...ropertyID=3647. It appears to be across the street from the J train and a block away from the A/C/2/3. It doesn't appear to be taking reservations as of yet.
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There are a bunch of hotels opening in NYC and elsewhere...the list is here:
http://www.starwoodhotels.com/corpor...ll/detail.html |
Sounds like a great option, between the Alofts in Harlem (where I've stayed often, near the A/B/C/D) and Brooklyn. Looking forward to its opening.
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Warning about Manhattan Aloft
I made a reservation for the Manhattan Aloft in March. I bought airline tickets, made dinner reservations, and promised my son a special vacation exploring NYC. Today, less than 48 hours before check in, I received an email saying that construction was months behind schedule and the hotel wasn't open. When I called the platnum consierege, Charlie offered to rebook me at the W, but only if I was willing to may the additional ~$300 per night in additional cost. Thanks, Starwood, for only charging me ~$1,000 to fix the your mistake.
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Warning about Manhattan Aloft
That sounds wrong. I'd not accept that and call again
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SOP in these situation si to offer you a stay elsewhere at the same price and possibly a free night upon opening.
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Originally Posted by Betsywilsonft
(Post 25234021)
I made a reservation for the Manhattan Aloft in March. I bought airline tickets, made dinner reservations, and promised my son a special vacation exploring NYC. Today, less than 48 hours before check in, I received an email saying that construction was months behind schedule and the hotel wasn't open. When I called the platnum consierege, Charlie offered to rebook me at the W, but only if I was willing to may the additional ~$300 per night in additional cost. Thanks, Starwood, for only charging me ~$1,000 to fix the your mistake.
My apologies for the inconveniences to you. I understand that this issue has been forwarded to the appropriate team and some one will contact you soon. Best Regards, Christina Zhou Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Sounds similar to Hyatt and Baha Mar property. SOL was their response.
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Just to be clear, this is the Aloft Manhattan Downtown - Financial District which has had its opening pushed back month after month for almost a year now.
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Originally Posted by jmr50
(Post 25239523)
Just to be clear, this is the Aloft Manhattan Downtown - Financial District which has had its opening pushed back month after month for almost a year now.
As a reminder to the forum, changes are to be expected and when booking a new build [and potentially with a renovated/partially closed] property. When researching, it should be a given, there could be issues, beyond Starwood/SPGs control, that cause delays with an opening and the person booking should have a backup plan. This is one of those "FlyerTalk 101" things I learned many years ago. Hopefully, all will work out for the OP. |
Originally Posted by KENNECTED
(Post 25239626)
I was thinking the same thing.
As a reminder to the forum, changes are to be expected and when booking a new build [and potentially with a renovated/partially closed] property. When researching, it should be a given, there could be issues, beyond Starwood/SPGs control, that cause delays with an opening and the person booking should have a backup plan. This is one of those "FlyerTalk 101" things I learned many years ago. Hopefully, all will work out for the OP. That may be true, but I think a hotel needs to be more proactive than 48 hours advance notice and providing alternative accommodations at a comparable rate (which is not $300/nt more). Agree that hopefully SLIII and team can resolve the matter. |
The hotel should not be scheduling bookings it likely will not be able to keep. I think a comp stay during this time at any of the other Starwood properties in NYC would be the right thing here, and to not allow more bookings until a firmer opening date is set.
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Originally Posted by neuron
(Post 25239648)
That may be true, but I think a hotel needs to be more proactive than 48 hours advance notice and providing alternative accommodations at a comparable rate (which is not $300/nt more).
Agree that hopefully SLIII and team can resolve the matter. I'm shocking they told the OP, they would need to fork over additional money. Hopefully the lurkers will work this out and they'll probably end up in a better location. |
Originally Posted by cfabar1
(Post 25239837)
The hotel should not be scheduling bookings it likely will not be able to keep. I think a comp stay during this time at any of the other Starwood properties in NYC would be the right thing here, and to not allow more bookings until a firmer opening date is set.
I don't think the OP deserves a comp stay, just a relocation to another SPG property at the same rate. Perhaps SPG throws in a room upgrade, or maybe SPG comps a meal, due to the lack of communication and added travel related stress. |
Originally Posted by KENNECTED
(Post 25239948)
I don't agree. All hotels set "target" opening dates and the majority move. Which is why people should have a back up.
I don't think the OP deserves a comp stay, just a relocation to another SPG property at the same rate. Perhaps SPG throws in a room upgrade, or maybe SPG comps a meal, due to the lack of communication and added travel related stress. |
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