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Tokyo Marriott Hotel -- Shinagawa, Tokyo, Japan [Master Thread]

Tokyo Marriott Hotel -- Shinagawa, Tokyo, Japan [Master Thread]

Old Dec 8, 13, 3:37 am
  #1  
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Tokyo Marriott Hotel -- Shinagawa, Tokyo, Japan [Master Thread]

I stayed last night at the newly opened Marriott Tokyo Hotel in Shinagawa. Overall, I believe Marriott has done a tremendous job adding this property to their Tokyo portfolio. They have completely remodeled the entire property and it feels like a brand new building. Everything is done in new sleek modern design, huge rooms for Tokyo standard, and plenty of technology and power outlets all over the room.

I am Marriott Plat and was met at the door by the bell man. All the employees have ear piece radios and after asking my name, the bellman escorted me directly to the executive lounge (which is on the ground floor) where the lounge employee was waiting to check me in. The new hotel was completely booked last night so I did not get upgraded, but they met my basic requests of a high floor, king bed, and extra feather pillows (for the mrs.). Welcome amenity choices were soda, water, or a beer and cheese and crackers, japanese candy, or some other random snack. I had a Sapporo and cheese and crackers. Upon entering the room, there were already some fancy little Japanese pastries and a welcome note from the GM.

Cocktail hour at the lounge was fantastic. Pour your own Patron, Maker's mark, Yamazaki Single Malt, and other liquors with the usual wine and champagne. Appetizers and finger foods were the best I've had at any Marriott lounge, and the lounge staff was over the top in their hospitality and doing anything possible to make our stay more comfortable. The Lounge is open 7 days a week from 6 AM - 10 PM and elites get breakfast in the lounge.

There is a beautiful garden right outside with a pond and waterfall, a free shuttle (5 min ride) every 10-20 min to Shinigawa station, and several restaurants and tons of meeting space on the property. My only complaint is the fitness center is a separate private entity in the same building as the hotel. It is not renovated (quite outdated), and not free of charge for anyone. It is $21 per person per workout. I figure if I pay $300/night I could get a free swim in. Great stay, great location, well done Marriott.
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Old Jan 1, 14, 8:57 am
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How far is the Tokyo Marriott from Narita airport if you travel via the train? I am traveling with my sister and each of our two teenagers. We will stay in Tokyo two nights on points. Only two are allowed in the room when I make a reservation online. Is this standard? I know it is in most European hotels but just wondering about the Japanese hotels. I dislike having to get 3 rooms when 2 is pefectly comfortable.
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Old Jan 3, 14, 6:13 pm
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Marriott Tokyo

Stayed here for one night day before new years eve. Came in from Narita airport via NEX. I did email the hotel for shuttle instructions, and the concierge did email back a detail instruction and time table. I waited for the bus at Stop #6, just left of the West entrance of the shinagawa station. The bus is an local bus that shuttles people between Shinagawa station and guests/residences of Marriott and Gottenyama. The bus stops right in front of the building (marriott). The excutive lounge is located on the first floor right next to the regular check in area. I was upgraded one category higher than what I booked, but the room was tiny. But, I don't think I was even in a deluxe room. I think my room was less than 300 sq feet.

I did walk a few times from hotel to Shinagawa station, it is about a 10 minute down hill walk. It is quite easy, and I actually prefer to wak with my really heavy luggage than to carry it up the pedestrian bridge to cross over from the bus stop when returning to Shinagawa station from the hotel.

Oh, no bottle water in the room nor in the club lounge (which is not true; they have some bottle water hidden in the lounge that they are not suppose to give out).
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Old Jan 3, 14, 6:16 pm
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Originally Posted by norenewa View Post
How far is the Tokyo Marriott from Narita airport if you travel via the train? I am traveling with my sister and each of our two teenagers. We will stay in Tokyo two nights on points. Only two are allowed in the room when I make a reservation online. Is this standard? I know it is in most European hotels but just wondering about the Japanese hotels. I dislike having to get 3 rooms when 2 is pefectly comfortable.
Tokyo Marriott will charge for the roll away bed. When I was checking out, there was a Marriott Platinum member complaining to the front desk about how expensive it was to have their teenage daughter in the room and they have never been charged by any other Marriott when their daughter stays with them. Ouch. Japan is very inflexible.

Last edited by sink; Jan 6, 14 at 6:52 pm
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Old Jan 4, 14, 8:27 am
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Originally Posted by sink View Post
Tokyo Marriott will charge for the roll away bed. When I was checking out, there was a Marriott Platinum member complaining to the front desk about how expense it was to have their teenage daughter in the room and they have never been charged by any other Marriott when their daughter stays with them. Ouch. Japan is very inflexible.
I don't necessarily need a roll away bed but I wonder if the hotel will allow me and my two teenagers to stay in the room with me. I don't want to pay for an extra room if I don't have to do so. I am fine with paying an extra fee per night. It does not make sense to pay for an extra room or use points for an extra room.
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Old Jan 7, 14, 3:04 am
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Originally Posted by norenewa View Post
I don't necessarily need a roll away bed but I wonder if the hotel will allow me and my two teenagers to stay in the room with me. I don't want to pay for an extra room if I don't have to do so. I am fine with paying an extra fee per night. It does not make sense to pay for an extra room or use points for an extra room.
At a minimum you will have to pay an extra fee as hotels in Japan are very strict in charging for how many people are in the room. I don't foersee them making you get another room, but if they do try, just be adamant yet polite that it is not acceptable and the Japanese usually give in.
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Old Aug 11, 14, 9:59 am
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I'm traveling with my wife and 2 boys, who are 10 and 7. I'm going to book 2 rooms (king beds). I'm a plat and my wife a nobody.

Should I book single guest rooms? A double guest and single guest? Any ideas how this will affect breakfast and lounge access?

The safe way would be to pay the 2000 Yen nightly upcharge, but for 2 rooms and 7 nights, that ends up being significant - mentally if not materially. I'm trying to get my head around the per person Japanese concept...
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Old Aug 14, 14, 1:02 pm
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Originally Posted by bmchris View Post
I'm traveling with my wife and 2 boys, who are 10 and 7. I'm going to book 2 rooms (king beds). I'm a plat and my wife a nobody.

Should I book single guest rooms? A double guest and single guest? Any ideas how this will affect breakfast and lounge access?

The safe way would be to pay the 2000 Yen nightly upcharge, but for 2 rooms and 7 nights, that ends up being significant - mentally if not materially. I'm trying to get my head around the per person Japanese concept...
My thoughts on the per person charges are... just have 1 or 2 people check in and have the others walk up later. Yes, sounds like some college party scheme but... no hotel lobby is going to stop you and ask what room you're going to, especially if you distribute the room keys per "pair."
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Old Aug 17, 14, 4:31 am
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Originally Posted by djtsukasa View Post
Quote:





Originally Posted by bmchris


I'm traveling with my wife and 2 boys, who are 10 and 7. I'm going to book 2 rooms (king beds). I'm a plat and my wife a nobody.

Should I book single guest rooms? A double guest and single guest? Any ideas how this will affect breakfast and lounge access?

The safe way would be to pay the 2000 Yen nightly upcharge, but for 2 rooms and 7 nights, that ends up being significant - mentally if not materially. I'm trying to get my head around the per person Japanese concept...




My thoughts on the per person charges are... just have 1 or 2 people check in and have the others walk up later. Yes, sounds like some college party scheme but... no hotel lobby is going to stop you and ask what room you're going to, especially if you distribute the room keys per "pair."
While the haters will hate

I couldn't agree more with this post if I wrote it myself
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Old Aug 21, 14, 4:52 pm
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Just finishing up a three night stay at the Tokyo Marriott.

Took the NEX to Shinagawa Station and then hopped on the free bus from the station to hotel. Drive only took about three minutes. It was a little confusing finding the bus at first-- so PM me if you want the updated time table and map with directions (shout-out to sink for sending me the info before the hotel emailed me back!).

Upon arrival, I was escorted to the Executive Lounge next to the front desk (first floor). I was offered Champagne while they completed formalities. I was presented with breakfast tickets (good for full, made-to-order buffet), typical platinum amenity selections (fruit/cheese/ice cream/nuts, wine/beer/soda/water), as well as "Night Cap" coupons for snacks and drinks at the lobby bar after the lounge closed (never got to take advantage of).

I was "upgraded" to an "Executive Corner" room... I booked a superior room and I'm pretty sure that's what I got. Looking at the map on the back of the door, my room looks significantly smaller than others located on the same floor (room XX10). Nice bed, TV, minibar, and bathroom complete with Toto Washlet. Only complaint about the room is that there was no desk-- only a small circle table. A/C kept the room cool, and there are double windows which made the room very quiet. Upon arrival to the room, there was a welcome amenity (two French pastries and cupcake) and card from the Director of Rooms. Shortly thereafter, my platinum amenity was delivered. The cheese plate was very nice, and they happily accommodated my request to switch out the flat water to sparkling water-- two big bottles of San Pellegrino which retail for $10 USD on the room service menu. ^

I ordered room service my first night (dinner), and this was a weak spot. First of all, the menu is very limited. I had a pork dish (3,200 Yen) that had three small and incredibly fatty cutlets, a teaspoon of whipped potatoes, and a couple stalk vegetables cut in half. Besides breakfast, I ate out for the rest of my meals. Breakfast in the restaurant was not quite as large or lavish compared to other similar hotels in Asia, but everything was of high quality. The muesli was delicious, and they have "make your own" vegetable and fruit juices/smoothies... you pick what you want and they'll throw it in a blender for you.

While the location isn't great for touring, it's still easy to get around with the close proximity to Shinagawa station (JR East lines make it easy to get to tourist sites). There's also a Family Mart in the same building in the Marriott (basement level 1) which was convenient.

Other negative of the hotel is the gym situation. While I did not have time to check it out, it exists at a charge (2,100 Yen?). I heard several other guests complaining about that to the front desk and executive lounge staff.

Overall, I enjoyed my stay. Service was generally very good, and most staffers spoke English to some degree. I will probably return here on my next trip to Tokyo, as I prefer this to the Courtyard Ginza. Plus I only paid ~$148/night before tax, so the decent rate doesn't hurt either. Feel free to PM me if you have any questions.
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Old Sep 18, 14, 7:24 pm
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Just completed a 2 night stay here this week. I agreed with everything stated so far. Not sure if I will come back or revert to the Higashi Ginza Courtyard.

Kitashinagawa is the closest station and about a 3-4 minute walk (which includes going over a pedestrian bridge) from the hotel.

During breakfast a couple of the "earpiece radio" guys where really on top of things...including the wait staff. It made me feel uncomfortable how they ordered the staff around. One of the girls dropped a saucer and the guy pulled her aside and chastised her right near me then came over and apologized for her dropping the dish. My co-worked and I both ordered waffles separately and neither dish came? Had to reorder after waiting 15 minutes. Some of the wait staff appeared to be Chinese and one of them didn't understand me when I asked for salt & pepper. Not a problem...just an observation. Other staff spoke perfect English.

There was confusion when I asked for breakfast coupons for my guest. The front desk girl had to call someone and get authorization to give us the extra set of coupons.

I had room XX15 which appeared to be slightly larger than most. No desk, but a sizable circular table in one corner. The bed was very comfortable and the AC worked perfect. Room was spotless and appeared new. The tub/shower stall was small. When the water is turned on full blast, the shower drain can't keep up. I never used the lounge in the evening, but it seems like it would be a bit uncomfortable open to everyone's view.

It seems like the shuttle bus to Shinagawa station is used by hotel guests and employees that work in and around the building.
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Old Dec 10, 14, 1:30 am
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Does anyone know what the breakfast costs for a non-plat?

Will have three staying in a two person room, so will likely need to pay for one's bfast.
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Old Dec 10, 14, 7:56 am
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How are you able to get 3 people into a room, when the max is 2?
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Old Dec 10, 14, 9:17 am
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Originally Posted by bmchris View Post
How are you able to get 3 people into a room, when the max is 2?
As suggested by djtsukasa.
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Old Dec 10, 14, 9:41 am
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OK. So that will be 1 King or 2 Singles? There won't be bedding for 3, right? I'm interested, since my situation is similar.
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