The Saint (Autograph Collection), New Orleans, LA [Master Thread]
May 2, 2019, 9:36 am
#16
Join Date: Oct 2008
Location: Austin, TX
Programs: IHG Spire Elite, Marriott Titanium, AA Plat, WN A-List Preferred
Posts: 267
I stayed here a couple weeks ago for 4 nights. Suite Nights cleared and they gave me the Michael suite, which is their largest at 2200 square feet. 2 bedrooms, 2.5 bathrooms, plus a "full size kitchen" though it had no plates/pots/oven/cooktop (for catering events I assume). Full size fridge and lots of counters. Just absurdly big, but cool that they upgraded me to that one on a $156/nt rate!
Staff are very nice and the location is good. The decoration is super gaudy as you can see on the website but it was fun for a few days!
Elite breakfast are vouchers (tip included) at the restaurant for the continental breakfast -- yogurt, granola, fruit, toast or english muffin, coffee. It was filling and tasty with good quality fruit. Menu price is $12 for that and there is no option to buy up to any other menu item, which is a shame. Like it would be nice if the voucher also covered the $13 2 eggs and bacon option for some variety, or just act as a $12 credit towards any item on the menu ($12 credit is what you get at the Renaissance Pere Marquette, which I stayed at the following week).
Wifi was fast. No pool or lounge. I didn't check out the gym. The TV had regular cable with a TON of channels (no hotel capture things that makes it slow). I'm not sure if this is hotel-wide or if it could be just in the suites. There was turn down service with bottles of water left and chocolates, again not sure if that's for suites only or not. No water was offered on check in and I didn't ask. No water was in the room on check in.
Staff are very nice and the location is good. The decoration is super gaudy as you can see on the website but it was fun for a few days!
Elite breakfast are vouchers (tip included) at the restaurant for the continental breakfast -- yogurt, granola, fruit, toast or english muffin, coffee. It was filling and tasty with good quality fruit. Menu price is $12 for that and there is no option to buy up to any other menu item, which is a shame. Like it would be nice if the voucher also covered the $13 2 eggs and bacon option for some variety, or just act as a $12 credit towards any item on the menu ($12 credit is what you get at the Renaissance Pere Marquette, which I stayed at the following week).
Wifi was fast. No pool or lounge. I didn't check out the gym. The TV had regular cable with a TON of channels (no hotel capture things that makes it slow). I'm not sure if this is hotel-wide or if it could be just in the suites. There was turn down service with bottles of water left and chocolates, again not sure if that's for suites only or not. No water was offered on check in and I didn't ask. No water was in the room on check in.
May 8, 2019, 5:24 pm
#17
Join Date: Aug 2017
Location: Chicago
Programs: United-1K, Marriott-Titanium Ambassador, Hyatt-Globalist
Posts: 215
Stayed here a couple weeks ago at a last minute points booking as Titanium. Got upgraded to a suite and everyone was super nice and accommodated my 4pm checkout no questions asked.
It's the right amount of guady but I could see it being too much for some. Definitely not a family oriented hotel by any means. For example my suite had a large nude photo of a woman in the bathroom.
But as a couple guys that came early for a bachelor party, it was great!
Nov 30, 2019, 2:29 am
#18
FlyerTalk Evangelist
Join Date: Jun 2008
Location: Florida, the crazy folks state.
Programs: Marriott Titanium Marriott Platinum for life.
Posts: 16,974
Just finished a stay here and was very happy. Good location, decent food and drink, and absolutely amazing staff. One thing though, you are next door to what was going to be the Hard Rock hotel but it collapsed killing three people, two of which are still inside because it is to dangerous to try and recover.
Jul 28, 2021, 8:10 am
#19
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
Has anyone had any luck upgrading recently at this hotel? I've submitted SNA's for each of my last 4 stays (1-2 nights each) and have never had any luck. During my stay this week it seems all benefits have been done away with. No breakfast, points, or much of anything was offered, I'm assuming due to Covid. Anyone else have any better luck?
Jul 28, 2021, 11:11 am
#20
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,160
Curious as well... and especially if they've done away with benefits (against Marriott policy) then I'll avoid this property. Using Covid as an excuse to provide no benefits or services is unacceptable at this point.
Jul 28, 2021, 12:02 pm
#21
Join Date: Jun 2010
Location: EYW
Programs: AA Exe Platinum, AA & Delta Million Miler, Hilton Diamond, Marriott LT Titanium, United Silver
Posts: 521
I just asked at the front desk regarding any benefits and was told that due to Covid, they aren't serving breakfast and they aren't allowed to give away drink coupons to the bar (as been given to me in the past). I was told there were no upgrades available and there was no mention as far as options for points in lieu of breakfast. Usually I get a simple "thanks for being Titanium", but that was not the case here. So I suspect this property has just decided to disregard any of the published Bonvoy benefits.
Last edited by lrbenko; Jul 28, 2021 at 12:03 pm Reason: Spelling mistake
Jul 29, 2021, 6:59 am
#22
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,160
Should file a complaint with Marriott, even if its unlikely they'll do anything about it. The hotel is clearly in violation of the benefit terms.
Its entirely the hotel's decision not to provide anything, nothing to do with Covid as there are no restrictions on food or bars in new orleans. You should be asking for your $100 elite benefits guarantee compensation for them offering nothing.
In fact I think you are due $200 - the first 100 for not offering you any welcome gift, and second for no breakfast and no alternative offered.
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Its entirely the hotel's decision not to provide anything, nothing to do with Covid as there are no restrictions on food or bars in new orleans. You should be asking for your $100 elite benefits guarantee compensation for them offering nothing.
In fact I think you are due $200 - the first 100 for not offering you any welcome gift, and second for no breakfast and no alternative offered.
https://www.marriott.com/loyalty/mem...s/guarantee.mi
Jul 29, 2021, 7:40 am
#23
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,474
Upgrade is like pulling teeth though.
Dec 19, 2022, 9:59 am
#26
Company Representative, Marriott Bonvoy
Join Date: Feb 2019
Programs: Marriott Bonvoy
Posts: 690
Hello,
Thank you for your message.
The email address we have for the hotel is:
[email protected]
Best regards,
Kim B
Social Media Team
Marriott International
[email protected]
Thank you for your message.
The email address we have for the hotel is:
[email protected]
Best regards,
Kim B
Social Media Team
Marriott International
[email protected]
