Apr 21, 2014, 8:16 am
Last edit by: margarita girl
Hotel email: [email protected]
Lobby renovation is complete. Executive lounge is on ground floor (not a M Lounge).
Lobby renovation is complete. Executive lounge is on ground floor (not a M Lounge).
JW Marriott Grosvenor House (London, UK) [Master Thread]
Oct 2, 2021, 4:25 am
#466
Suspended
Join Date: Jul 2011
Posts: 524
A little off topic here but as it’s been referenced above as the better alternative, what is the current situation re. the club lounge at the Sheraton Grand? Not to defend the JW on the above but their lounge offering was certainly superior last month to what the Sheraton was offering earlier in the year which was nuts and water.
More on topic, I had a similar experience as a Titanium to the OP with my room not being ready until 3pm, if not a little after.
More on topic, I had a similar experience as a Titanium to the OP with my room not being ready until 3pm, if not a little after.
Oct 2, 2021, 6:38 am
#467
Join Date: Apr 2015
Programs: Some
Posts: 5,251
I booked a deluxe suite, at check in, when there was no upgrade offered I asked and was told the hotel was 100% sold out. I went to wait in the lounge for my room. While there, I fired up the bonvoy app and discovered as expected, the hotel was not 100% sold out and many higher room classes were available. When I pressed they said what they meant was there were no rooms for upgrades. 1. I don't see how "100% sold out" can be misconstrued when they "really" meant "no rooms for upgrades." 2. I also don't see how status is very valuable if hotels can just choose not to upgrade you when rooms are available because they don't want to.
I resigned myself to the room.
I resigned myself to the room.
Equally on the room not being available early, there could quite easily have been someone staying in it before you who had a guaranteed late check out and there was no way to possibly get it ready for then. This might not be the hotel’s fault.
The rest of the stay does sound a bit poor, though, and rather than lie to you about availability the hotel should tell the truth.
Oct 2, 2021, 7:52 am
#468
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Oct 5, 2021, 3:57 pm
#469
Suspended
Join Date: Jul 2011
Posts: 524
The terms of Marriott’s program do not include an upgrade from your suite to a better suite and you have no right to expect this, what you can argue for is an upgrade to whatever the standard entry level category suite is. This part of your review comes off as uninformed and self-entitled to me. If you want the programme to require an upgrade to a better suite, you should stay at an IC (arguably also Accor’s programme requires this too in certain situations but is more difficult to enforce than IC Ambassador).
Equally on the room not being available early, there could quite easily have been someone staying in it before you who had a guaranteed late check out and there was no way to possibly get it ready for then. This might not be the hotel’s fault.
The rest of the stay does sound a bit poor, though, and rather than lie to you about availability the hotel should tell the truth.
Equally on the room not being available early, there could quite easily have been someone staying in it before you who had a guaranteed late check out and there was no way to possibly get it ready for then. This might not be the hotel’s fault.
The rest of the stay does sound a bit poor, though, and rather than lie to you about availability the hotel should tell the truth.
Oct 27, 2021, 9:44 am
#470
Join Date: Nov 2020
Location: Louisiana
Programs: DL 2MM DM, Bonvoy Ambassador, Hilton Lft Diamond, Hertz PC, National EE
Posts: 64
JW Marriott Grosvenor House London Question
As a Marriott Titanium do I need to book a room with Executive Lounge Access to get access to the lounge or will I receive access as a Titanium elite member?
Thanks
Thanks
Oct 27, 2021, 4:22 pm
#471
Join Date: Oct 2012
Location: UK
Programs: BA Silver, Marriott Titanium, Accor Plat, IHG Diamond
Posts: 651
Oct 30, 2021, 3:57 am
#472
Join Date: Feb 2010
Location: LHR
Programs: BA.GGL/SK.D/AFKL.Ulti
Posts: 115
Booked two midweek nights for my partner’s mother last week as an Ambassador member.
The hotel was extremely hesitant to apply any form of upgrade to the booking despite not having been booked out.
Sombre staff at check in didn’t have room available until 17:30.
Overall, not a property I’d immediately recommend
The hotel was extremely hesitant to apply any form of upgrade to the booking despite not having been booked out.
Sombre staff at check in didn’t have room available until 17:30.
Overall, not a property I’d immediately recommend
Nov 14, 2021, 7:05 am
#473
Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,337
Booked for some nights next week. One of the update emails said that breakfast is in the restaurant.
anyone know how that is being administered? Buffet? Continental only? Credit toward anything on the menu?
anyone know how that is being administered? Buffet? Continental only? Credit toward anything on the menu?
Nov 14, 2021, 9:13 am
#474
Join Date: Apr 2007
Posts: 727
When we were there in August it was buffet breakfast - both full and continental
Feb 1, 2022, 1:26 pm
#477
Join Date: Dec 2016
Programs: Mileage Plus 1K \\ ConciergeKey
Posts: 531
interesting set of comments over the past couple months - curious to see that there’s some who love this property, and others who seem to hate it!
booked a superior suite for 3 nights in March for a quick trip, hoping that it’s a decent stay (although we won’t be in the room that much anyways).
booked a superior suite for 3 nights in March for a quick trip, hoping that it’s a decent stay (although we won’t be in the room that much anyways).
Mar 11, 2022, 12:45 am
#478
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Currently staying here for 8 nights. Upgraded to an Exec Suite 5 days out with SNA's. Very happy to burn the SNA's as they were due to expire in June. I was given a lovely corner suite on the top floor.
Used to stay here around 30 years ago with my parents for 3 months during summer season. The place still looks solid. Will provide a review once I check out next week.
Used to stay here around 30 years ago with my parents for 3 months during summer season. The place still looks solid. Will provide a review once I check out next week.
Mar 18, 2022, 5:07 pm
#479
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Currently staying here for 8 nights. Upgraded to an Exec Suite 5 days out with SNA's. Very happy to burn the SNA's as they were due to expire in June. I was given a lovely corner suite on the top floor.
Used to stay here around 30 years ago with my parents for 3 months during summer season. The place still looks solid. Will provide a review once I check out next week.
Used to stay here around 30 years ago with my parents for 3 months during summer season. The place still looks solid. Will provide a review once I check out next week.
Loved the place and it tops the Sheraton and the Marriotts nearby.
The Westbury was on top of our list, but now this place is until the St. Regis is completed.
Mar 18, 2022, 5:13 pm
#480
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,154
Had a lively stay here. Suite was a corner view and on the top floor facing east. Had breakfast in the restaurant and was fantastic as well.
Loved the place and it tops the Sheraton and the Marriotts nearby.
The Westbury was on top of our list, but now this place is until the St. Regis is completed.
Loved the place and it tops the Sheraton and the Marriotts nearby.
The Westbury was on top of our list, but now this place is until the St. Regis is completed.