Feb 9, 2018, 7:19 pm
Last edit by: hhoope01
This thread refers to the various Marriott brands within a specific geographic area. Marriott Bonvoy hotels in XX usually have posts asking which property is better, etc. Trip reports are usually better suited in the property specific threads.
Marriott Bonvoy hotels in Zurich, Switzerland
Jul 1, 2018, 8:36 am
#331
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Just wanted to comment on the Zurich lounge at the Marriott. It’s well stocked but so small that there is rarely a place to sit after it opens. Terrible design. Also wine is out 530-1030pm. Front desk staff not prepared for the crowds that form each morning either.
Jul 1, 2018, 12:39 pm
#332
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
Must be a seasonal occurrence, I was there in May and was always able to find accommodations. I agree the lounge is relatively small but I wonder if they are selling access to the detriment of the Elites. I heard the previous lounge was even smaller.
Jul 1, 2018, 12:46 pm
#333
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
I'm not sure I agree with that. The PH is a very easy tram ride from the Hbf, less than two blocks from the lake promenade, and a ten minute walk to Old Town. The Marriott is far enough from the Hbf that you would not want to walk with luggage (and the paths through the park are all gravel). The Marriott, while proximate to the National Museum, is itself located in a relatively gritty (for Zurich) block and is no closer to Old Town than the PH.
Jul 1, 2018, 1:12 pm
#334
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Another point to note is a recurring theme to ignore special preferences. As someone who works in the travel industry, this is one of several complaints I hear about this hotel. They will guarantee a certain type of accommodation (king room or connecting room, etc) and then upon arrival have given it away to someone else. I am not talking about a preference; I am talking about working through a travel agent or sales department to have written confirmation that a certain type of accommodation is guaranteed. When you arrive, it's gone, and the staff is quite condescending about it. I have heard this complaint almost on a monthly basis...to the point, that I no longer refer agent clients to this hotel because of the poor consistency. Platinums can invoke their guarantee, but not sure how the hotel would respond. Beware the poor service. I booked here (despite knowing this complaint) and got burned myself!
Jul 1, 2018, 3:07 pm
#335
Join Date: Jan 2010
Location: Germany/Switzerland
Programs: M&M,UA MP Silver, MR LT Titanium, HH Gold
Posts: 202
When you arrive, it's gone, and the staff is quite condescending about it. I have heard this complaint almost on a monthly basis...to the point, that I no longer refer agent clients to this hotel because of the poor consistency. Platinums can invoke their guarantee, but not sure how the hotel would respond. Beware the poor service. I booked here (despite knowing this complaint) and got burned myself!
Never had poor service at ZRH Marriott and always was upgraded. Hard to imagine how one gets burned at this place.
Jul 2, 2018, 3:36 am
#337
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Jul 6, 2018, 4:56 pm
#338
FlyerTalk Evangelist
Join Date: Jul 2010
Programs: AA
Posts: 14,728
Just checked out of the Zurich Marriott this morning on a group booking. Felt well treated by the hotel. Only issue was someone on our floor was smoking something funky last night but they took care of that.
Oct 2, 2018, 9:20 am
#340
Join Date: Aug 2004
Location: Geneva, Switzerland
Programs: MR Gold, LH FTL (*S), Hyatt Plat, HH Gold, Sixt Plat
Posts: 440
Oct 2, 2018, 11:16 am
#341
Join Date: Sep 2005
Location: AGS, CAE, ATL
Programs: Delta PM 2MM, Marriott Lifetime Titanium
Posts: 511
Jan 13, 2019, 6:50 am
#342
Join Date: Apr 2015
Location: Sweden
Programs: Marriott Platinum - LT Gold
Posts: 688
Not so impressed by what Marriott offers in Zurich. Planning trips for 2019 (this is for new years eve) and the Marriott seems to be the best but the building looks a bit tired? Reviews are so-so with 4/5. Great location though and close to HB. Reading they renovated their rooms back in 2015 so that's good.
There's a very neat Park Hyatt in Zurich which looks lovely. But I need the 5 Marriott nights and I can't stand World of hyatt and how they run their program. Tough call.
There's a very neat Park Hyatt in Zurich which looks lovely. But I need the 5 Marriott nights and I can't stand World of hyatt and how they run their program. Tough call.
Jan 13, 2019, 10:06 am
#343
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,446
Not so impressed by what Marriott offers in Zurich. Planning trips for 2019 (this is for new years eve) and the Marriott seems to be the best but the building looks a bit tired? Reviews are so-so with 4/5. Great location though and close to HB. Reading they renovated their rooms back in 2015 so that's good.
There's a very neat Park Hyatt in Zurich which looks lovely. But I need the 5 Marriott nights and I can't stand World of hyatt and how they run their program. Tough call.
There's a very neat Park Hyatt in Zurich which looks lovely. But I need the 5 Marriott nights and I can't stand World of hyatt and how they run their program. Tough call.
Jan 13, 2019, 11:26 am
#345
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,717
What’s considered best value for a city centre stay on a Saturday night with the aim of having dinner and drinks somewhere lively? Seems like most of the Marriott options aren’t in Zurich city/ city centre, apart from the Marriott?