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JW Marriott Miami Turnberry [Master Thread]

JW Marriott Miami Turnberry [Master Thread]

Old May 11, 12, 12:54 pm
  #1  
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JW Marriott Miami Turnberry [Master Thread]

Worth noting:

http://www.hotelchatter.com/story/20...#39;s_A_Biggie

Wowee, the Autograph Collection is the hotel portfolio that just won't quit. The latest Miami additions to the fold--Blue Moon and the Winter Haven Hotel--have barely settled into the family and now today comes word that the Turnberry Isle Resort will also get the Autograph Collection treatment.

Not even a year ago, this sprawling resort in Aventura (just north of Miami Beach) was a Fairmont property--that is, until management kicked the brand to the curb.

Now, Turnberry Isle has the honor of becoming the third South Florida hotel to join the Autograph Collection--and the 32nd property to be added to the brand's roster.

This is, of course, great news for anyone with a Marriott Rewards surplus, as you can use those points to book any of the personality-driven hotels within Autograph.
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Old May 11, 12, 6:48 pm
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This is a 4 point property at tripadvisor.com.

Pretty much the same as almost all other Autograph properties (exception--Scrub Island in the BVI).

So no personal desire as an MR platinum to visit this property.....
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Old May 12, 12, 8:42 am
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Turnberry Isle Resort Miami joins the Autograph Collection

What does 4 point property mean?
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Old May 12, 12, 10:01 am
  #4  
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Originally Posted by Muerz View Post
What does 4 point property mean?
It's Trip Advisors way of saying 4-star. It's noted in the press release that the resort also achieved the AAA Four Diamond Award if that help with its rating.

IMHO I never thought this resort quite fit the Fairmont brand but Fairmont's loss is Autograph Collection's gain and more options can't be a bad thing for MR members.
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Old Jun 28, 12, 7:51 am
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I have stayed at this resort many times (while a Fairmont) and think it is a great southern Florida choice - beach access via shuttle (check that they didn't get rid of this), walking distance to a large mall with movies and restaraunts for a rainy day, adult pool and family pool, nice spa, food was great, rooms very nice size, bathroom large with separate shower. Anyone interested in how the owner of the hotel get rid of Fairmont in the middle of the night should google the litigation.
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Old Oct 10, 13, 10:09 am
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Any recent visits ?

Has anyone stayed at Turnberry recently ? Any info on elite treatment ?Thanks
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Old Oct 23, 13, 9:06 pm
  #7  
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I am currently checked into this property and have very mixed feelings on it. Warning, this will be a VERY long post.

First, let me say that this is an excellent location if you need/want to be in Northern Miami-Dade or Southern Broward County. Aventura Mall (a very large and very crowded upscale shopping centre) is two minute drive or five minute walk away. Sunny Isles Beach is directly across the Causeway so one can be at the beach in 10 minutes or less. Accounting for traffic it is normally a 30-45 minute drive to South Beach from this property, and a 15-20 minute drive to Hollywood/Hallandale. Views over the golf course and towards Sunny Isles are absolutely beautiful.

Upon check-in I was upgraded from the booked Deluxe Resort View to a Premium Golf View Room in the Jasmine Tower (1215). Check-in service was slow, but friendly. I dropped the bags off in the room and then left for an hour or so.

After arriving back to the room there were several housekeeping issues including rust stains on the carpeting, bits of trash left behind from previous guests, stains on the sofa, peeling paint, and the carpet buckling in some areas. Also, while the gentleman next door was not being particularly loud, I could vaguely hear his conversations and television through the walls. While I would normally not be overly concerned with this, the fact I have a 2 AM conference call with Dubai in the morning made me think otherwise for his sake. However, most glaring was the severe mold/algae growth on the balcony:



After making the trek back down to the front desk (this property is VERY spread out), Destiny, the front desk supervisor on duty, apologized for the concerns and offered to downgrade my reservation and move me to a different room, as allegedly no other King Premium Golf View Rooms were available. I asked about a possible further upgrade to a Suite since my concerns were due to Housekeeping and Engineering Failures of the property, and she apologized that the systems were not cooperating, but she promised to check what was available and give me a call in my room within 15 minutes.

Nearly 45 minutes later, I received a call stating that there would be a $260 up charge from the rate that I was paying to upgrade into the base level suite. Not wanting to expend that kind of money, I asked what other options were available and she again offered to either downgrade my room or to place me in a room with two double beds, but made no other offer or suggestion. I asked her to give me 20 to 30 minutes to find another property and then I would be down to check out.

I booked into the nearby Hollywood Beach Marriott and trekked back to the lobby to check out. A different but very friendly agent (Argentine lady, Jeanina I think?) seemed very concerned that I was requesting to check out so shortly after checking in. She called back to Destiny who claimed she could not come to the desk as she was on a call (but yet was able to answer the call back to her ), but gave the agent a few different room numbers to offer me. All of these were downgrades from the room I was initially given. When stating none of these were acceptable and I wished to continue to check out, suddenly another Premium Golf View King opened up and I was offered to view the room before committing to it.

A bellman, Hugo, an extremely friendly and personable guy originally from Peru, offered to escort me to the room. On the walk, he seemed genuinely concerned with the issues that I had experienced and surprised at the lack of response by the front desk. I expressed to him that if the new room was not satisfactory, then unfortunately I would be checking out, and he stated he would make absolute certain that I would not leave unsatisfied. While the new room (1319) was much cleaner, the mold/algae issue on the balcony was the same, and he agreed that it was unacceptable.

Upon arriving back at the front desk, he asked me to please wait a moment and personally summoned Danilo, a great guy originally from Italy and the Front Office Director, to speak with me. After relaying my concerns, issues, and experience to him he asked me to wait one further moment while he checked their inventory, then returned to personally escort me to a One Bedroom Suite in the Magnolia Tower. This room was not only cleaner, but also had a different style balcony so no mold/algae. He also offered a late checkout for tomorrow for whatever time I wanted, as he had checked the bookings and availability for the next day. Two and a half hours after initially reporting my concerns, I FINALLY had a clean and functional room!!!

Now all of that aside, the rooms here are very spacious with the original room I was given being listed at 700 sq ft (and a sort of Junior Suite setup) and the current suite that I am in being listed at 1000 sq ft with a separate corner sitting area that can be closed off.

The decor is slightly dated, but (with the exception of the original room) they are well maintained and clean, so it is not overbearingly noticeable. Nice large flat screen televisions (with DirecTV service and remotes), super comfortable beds, Keurig coffee makers, and Molton Brown toiletries ^.

The internet is functionally fast and included in the Resort Fee which is waived for Platinum members. However, I have had to log in multiple times as it seems to require a new log-in each time you connect to the network (i.e. restart your computer, etc).

They have two restaurants on site, Cascada Grill, a traditional hotel restaurant that serves breakfast, lunch, and dinner, and Bourbon Steak, an upscale steakhouse. They also have food outlets at their pools, and I believe at the Beach Club.

I made an order to-go from Cascada Grill, and while the food was good (albeit just a salad so hard to mess up), it was extremely overpriced for the portion sizes. All outlets at this property charge a service charge regardless of order method. For Cascada Grill this service charge is 18% meaning a simple small Romaine "Caesar" salad with no meat protein came to $17.64. It was noted to me that the service charge was not a gratuity, yet no one could actually explain to me what it was

Unfortunately due to thunderstorms this evening, I am unable to comment on any of the outdoor facilities such as pools, etc, though they all look nice, and the adult only pool is 24 hours.

In summary, this is a very spread out and decently comfortable property with an extremely multicultural and friendly team of staff. However, it seems that only management is actually empowered or cares to make the guest happy, so if you experience any issues during your stay do not expect an easy or quick resolution. This property also seems to love to nickel and dime guests ($30 for valet parking!!!). All in all I will probably not stay here again.



Edit to add: Folio slipped under door showed $135.60 over what I expected to pay and also a note stating that my 2 PM departure time would incur a half-day rate plus tax (in addition to what was reflected on the folio). I attempted to contact the front desk both via the dedicated button on the phone and the zero button only to be left both times with mere ringing for 5+ minutes. I made the once again trek to the front desk only to find no one there. I then spotted the night audit clerk sitting in the back office relaxing to which I moved into sight and coughed to make my presence known. Her response was "You should have said something!". She happily keyed my card to the 2 PM checkout without added fee, but stated nowhere in the reservation were there notes of the difficulties and she would have to contact Marriott Rewards regarding the $135.60 charge ( ). Did they oust Fairmont or did Fairmont oust them?!? This is a poorly operated money hungry pig of a property that cannot operate independently because of their antics so they prey on larger chains to support them. Absolutely will not suggest this property in the future

Last edited by NDDomer86; Oct 24, 13 at 1:02 am
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Old Oct 24, 13, 9:32 am
  #8  
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Originally Posted by NDDomer86 View Post
Did they oust Fairmont or did Fairmont oust them?!? This is a poorly operated money hungry pig of a property that cannot operate independently because of their antics so they prey on larger chains to support them. Absolutely will not suggest this property in the future
I'd considered this hotel a few years ago when it was a Fairmont but passed. A day or two ago while checking options for a one night stay in Miami saw Turnberry on sale and checked it out again but again couldn't make the location work and now reading your update am glad I'm sticking with my IC Miami stay instead of trying my luck here.

Thanks for the update though condolences for your troubles.
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Old Oct 25, 13, 6:54 pm
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NDDOMER,

Thanks for your lengthy review. I have been considering this property for a 35 th wedding anniversary trip. Trip advisor reviews are so distrustful ...I will scratch this off my list. Sorry they treated you this way. Seems dishonest

Babs
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Old Sep 24, 17, 4:44 am
  #10  
 
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Question Platinum Benefits?

What kind of benefits I get as a marriott platinum member?
Free breakfast, no resort fee?
What about upgrades?
Does the hotel have a lounge?
Thx
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Old Sep 24, 17, 8:29 am
  #11  
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Originally Posted by vanheslig View Post
What kind of benefits I get as a marriott platinum member?
Free breakfast, no resort fee?
What about upgrades?
Does the hotel have a lounge?
Thx
Welcome to Flyertalk! We have an exec lounge sticky which details what the properties do re: breakfast/lounge. Here's the US one:

http://www.flyertalk.com/forum/marri...-weekends.html

Cheers.
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Old May 8, 18, 12:47 pm
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Just finished a weekend stay here. Property says it is transitioning to a JW by Fall 2018. Based on what I saw, I find it hard to believe the 16 story tower will be completed this Fall - it was 9 stories.

Do not stay in an even numbered room because that is the main construction side.

Dining - Bourbon Steak was fantastic. This is probably one of the best hotel dining experiences I;'ve had. One of my companions had an issue with the guaranteed room type. She booked a King Golf View, but the hotel gave her a JR Suite double bed on the construction side. The hotel passed it off as an upgrade despite the bed situation. We invoked the guarantee and we got the $100 credit.
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Old May 8, 18, 2:24 pm
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did you hear the construction? or was it ok?
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Old May 8, 18, 7:55 pm
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Originally Posted by Colli View Post
did you hear the construction? or was it ok?
You can hear the construction in Building 4 (Magnolia) in even numbered rooms.
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Old Sep 17, 18, 11:22 am
  #15  
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Marriott press release today:

Turnberry Miami Isle Debuts New Orchid Tower in Jw Marriott Miami Turnberry Resort & Spa Rebrand | Marriott News Center

"today announced that Turnberry Isle Miami, formerly part of Marriott’s Autograph Collection, will reopen as part of the JW Marriott portfolio in Winter 2018. The property will be reborn as JW Marriott Miami Turnberry Resort & Spa, complete with a brand new 16-story Orchid Tower comprised of 325 spacious guest rooms....the tower nearly doubles JW Marriott Miami Turnberry Resort & Spa’s overall capacity to 685 rooms and suites...Opening in winter 2018, rates for the Orchid Tower at JW Marriott Turnberry Miami start at $529. For more information or online reservations, please visit www.jwmiami.com/"

Cheers.
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