Marriott FAQ Master Thread

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Old Jul 2, 18, 6:55 am   -   Wikipost
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Last edit by: hhoope01
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I noticed that the Marriott forum has quite a few "stickie" threads and that the number has been slowly growing over the years. Also, it seems most of the other hotel/airline forums have a "master" FAQ thread at the top of their forums.

So I thought it might be a good idea if we tried to put together a Marriott Master FAQ thread. I have started one below with some general topics (I admit that I looked at the Hilton and the Starwood FAQs to get some ideas.)

My thoughts are that people could chime in with suggestions on additions, topic areas, etc. Whatever anyone thinks would be helpful.

So don't be shy. Let me know your thoughts (even if you think I'm totally doing it wrong.)


Marriott and Starwood Merger Threads
Marriott buys Starwood for $12bn
https://www.flyertalk.com/forum/marriott-rewards/1904262-official-announcement-see-how-our-three-loyalty-programs-will-become-one-august.html

Marriott/Starwood merger closed; FAQs; Status Match; MR & SPG accounts can be linked <--This is an SPG Forum thread, but can provide the Starwood side of the discussion.


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List of publicly usable Marriott reservation codes
2017 FT Marriott Future Stay Thread
MASTER THREAD: Domestic & International Executive Lounges Open/Closed on Weekends
Compendium of Marriott website addresses
MASTER THREAD: Current Marriott Gift Card, Cash Back, Tricks & Promos



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Best Category 4 hotels
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How to Prevent Marriott Rewards Account Expiring
Marriott Rewards Promotions/Bonus Opportunities
http://www.flyertalk.com/forum/marri...tificates.html - EEOs no longer normally offered by Marriott.
http://www.flyertalk.com/forum/marri...-up-bonus.html
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Marriott/Ritz Carlton Credit Cards
http://www.flyertalk.com/forum/marri...ture-card.html
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http://www.flyertalk.com/forum/marri...ard-chase.html
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Marriott Program Comparisons with other Hotel Programs
http://www.flyertalk.com/forum/marri...-starwood.html
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General Marriott Threads for FlyerTalk members
http://www.flyertalk.com/forum/marri...estitures.html
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http://www.flyertalk.com/forum/marri...unges-usa.html
http://www.flyertalk.com/forum/marri...-lnf-rate.html
http://www.flyertalk.com/forum/marri...rsion-brg.html
http://www.flyertalk.com/forum/marri...scussions.html
http://www.flyertalk.com/forum/marri...ment-rate.html
http://www.flyertalk.com/forum/marri...-employee.html
http://www.flyertalk.com/forum/marri...-gift-you.html
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Old Apr 19, 18, 4:54 pm
  #181  
 
Join Date: Jul 2015
Programs: UA Premier 1K, Hilton Diamond
Posts: 157
Do I earn points with extra purchases in the hotel like breakfast, dinner and shopping? I stayed for 4 nights at Courtyard by Marriott using 7500 per night, 2 of my nights are already posted but I don't see the points for extra purchases.
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Old Apr 19, 18, 5:07 pm
  #182  
 
Join Date: Feb 2013
Posts: 1,679
Originally Posted by Goflyer100 View Post
Do I earn points with extra purchases in the hotel like breakfast, dinner and shopping? I stayed for 4 nights at Courtyard by Marriott using 7500 per night, 2 of my nights are already posted but I don't see the points for extra purchases.
Not on extras at Courtyards as well as Gaylord’s as I just found out after my award stay posted at 0.
Starting in August we will receive at all the hotels.
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Old Apr 19, 18, 5:17 pm
  #183  
 
Join Date: Jul 2015
Programs: UA Premier 1K, Hilton Diamond
Posts: 157
Originally Posted by YoungBubbie View Post

Not on extras at Courtyards as well as Gaylordís as I just found out after my award stay posted at 0.
Starting in August we will receive at all the hotels.
ok, thanx for confirming that and good to see that this will change in August. How many days may it take before I see my nights in my account? I stayed April 10-12 but I still don't see the nights in my account. However I see my stay of April 15-17 has been posted.
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Old Apr 19, 18, 5:26 pm
  #184  
 
Join Date: Feb 2013
Posts: 1,679
Originally Posted by Goflyer100 View Post
ok, thanx for confirming that and good to see that this will change in August. How many days may it take before I see my nights in my account? I stayed April 10-12 but I still don't see the nights in my account. However I see my stay of April 15-17 has been posted.
If it doesnít post within 10 days, file a claim.
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Old Apr 19, 18, 6:02 pm
  #185  
Moderator, Marriott Bonvoy & FlyerTalk Evangelist
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Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott LTPP; IHG Plat; Hilton Gold; Hyatt Discoverist
Posts: 11,078
Originally Posted by ncgator View Post
Where I am vague is if you can both purchase and be gifted points and receive more than 50k combined in a year. Any guidance is appreciated as I am trying to make the LTP before August 1 deadline. Thanks
While I haev never purchased points, I think the 50K is a limit for each method. So you could get 50K by purchasing points and another 50k through a transfer for a total of 100K.
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Old May 22, 18, 11:32 pm
  #186  
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Join Date: Jul 2003
Location: Florida
Posts: 27,095
This may be a silly question - I am planning stays for Plat Challenge and notice the Marriott Reward Member Rate (cancellable) is always the lowest among the public discount rates such as AAA and Senior Rates. However it also says Please note: Non-commissionable rate versus the AAA or Senior Rates only say about Valid ID required.
Does the Marriott Reward Member Rate is an eligible rate to earn Stay / Night? The FAQs on Marriott site do not touch this topic. I assume it would since this is a form to award loyalty as a benefit to become a member and book direct. But I want to make sure this. The difference is $5 lower than Senior and AAA rates and only $1 higher than the nonrefundable rate. Since I need to do 9 stays, even $5 difference adds up.
Furthermore, this is a Springhill. Somehow the Member Rate is put under "package" = the word "package" bothers me as in the T&Cs. Package is not considered eligible rate.
Rooms booked through third party online retailers, such as Expedia.com, Travelocity.com, Hotels.com, Booking.com, Priceline.com, Tripadvisor.com or any other 3rd party online/mobile travel portal (regardless of how the hotel is paid) are not eligible for Points or Elite night credit. Wholesale rates, wholesale packages, Fam-Tasticģ rates, travel industry rates and organized tours or package bookings are not eligible for Points or Elite night credit regardless of booking channel.

This is bothersome because the hotel lists the Member Reward Rate under "Packages".

Can anyone confirm the Marriott Reward Rate is good to use for pay stays to do the Challenge, even it says Non-Commissionable?

Last edited by Happy; May 23, 18 at 12:04 am
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Old May 23, 18, 7:21 pm
  #187  
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Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott LTPP; IHG Plat; Hilton Gold; Hyatt Discoverist
Posts: 11,078
I think "non-commissionable" has to do with whether a TA would get a commission if you booked the rate through them. While there may well be some type of rate on Marriott's website that doesn't include points, I've always received points and stay credit for any rate I booked via their website including the Member Rewards rate. So you shouldn't have any issues getting night/points.for the stay.
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Old May 26, 18, 11:40 am
  #188  
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Join Date: Aug 2001
Location: SEA
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 13,119
Here is a basic question: How do I set the default credit card for reservations? The systems automatically uses one I don't want instead of the Marriott visa I'd prefer.

Thanks!
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Old May 26, 18, 5:16 pm
  #189  
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Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott LTPP; IHG Plat; Hilton Gold; Hyatt Discoverist
Posts: 11,078
If you logon and navigate to your profile page. At the bottom you should see the list of credit cards the system can use. Click "edit" on the one you want to make your "preferred" card. Notice at the bottom of the pop-up window is a check-box titled "Make my preferred card." Check that box and click save.
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Old Jul 2, 18, 12:41 pm
  #190  
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Join Date: Jun 2003
Location: La Jolla, CA
Programs: Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond (C) Hyatt Explorist (M)
Posts: 2,426
Is there a typical amount of time I can expect for my Marriott points and stays to credit? Coming from the Starwood side I am so used to stays posting like clockwork 24-36 hours after I check out. I thought for a while that Marriott was posting within 48-72 hours but my last stay was over 3 days ago and still nothing. Is this typical? I am still learning Marriott.
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Old Jul 2, 18, 2:39 pm
  #191  
 
Join Date: Feb 2013
Posts: 1,679
Originally Posted by damon88 View Post
Is there a typical amount of time I can expect for my Marriott points and stays to credit? Coming from the Starwood side I am so used to stays posting like clockwork 24-36 hours after I check out. I thought for a while that Marriott was posting within 48-72 hours but my last stay was over 3 days ago and still nothing. Is this typical? I am still learning Marriott.
Unfortunately, Iíve had to use the ďreport a missing stayĒ more than Iíve liked.
Some hotels post within 2 days and others over 10 days and need to file a claim.
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Old Jul 3, 18, 8:30 am
  #192  
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Originally Posted by YoungBubbie View Post


Unfortunately, Iíve had to use the ďreport a missing stayĒ more than Iíve liked.
Some hotels post within 2 days and others over 10 days and need to file a claim.

This is frustrating and confusing. In over 15 years with Starwood I never ran into this issue. The stay still hasnít posted and I guess I will report online. Canít understand why simple posting should be an issue.
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Old Jul 14, 18, 9:42 pm
  #193  
 
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,530
If I book a Marriott as a Gold Elite now, but for a check in after the official merger (looking at dates at end-Aug/early-Sep) anyone have an idea of free breakfast/lounge would still apply? This actually influences about 4 reservations I'm looking to make for the rest of this year.
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Old Jul 14, 18, 9:44 pm
  #194  
 
Join Date: Dec 2006
Location: BKK/SEL/YQG
Posts: 2,530
Originally Posted by Points Scrounger View Post
Here is a basic question: How do I set the default credit card for reservations? The systems automatically uses one I don't want instead of the Marriott visa I'd prefer.

Thanks!
Sorry I can't answer your question, but it's always safer to not have it on file. With the sheer number of data breaches over the last few years, you should save as little important information to online profiles that you can.
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Old Jul 15, 18, 4:30 pm
  #195  
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Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: AA Plat/2MM; Marriott LTPP; IHG Plat; Hilton Gold; Hyatt Discoverist
Posts: 11,078
Originally Posted by SirJman View Post
If I book a Marriott as a Gold Elite now, but for a check in after the official merger (looking at dates at end-Aug/early-Sep) anyone have an idea of free breakfast/lounge would still apply? This actually influences about 4 reservations I'm looking to make for the rest of this year.
I do believe a Marriott Gold elite (assuming you achieved it through Marriott not through your SPG Gold status), you should become a Plat elite under the new "combined" program. That means, yes, you should still get free breakfast/lounge where applicable for elite status (i.e. no lounge access at resorts nor breakfast or lounge access at RCs, etc.)
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