Happy Birthday: a gift for you
Oct 18, 2019, 8:03 am
#332
Join Date: Sep 2008
Location: SF Bay Area
Programs: None - previously UA
Posts: 4,859
Oct 18, 2019, 8:11 am
#333
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,649
Hi escapefromphl! This promotion in no longer a yearly automatic award, and members are now chosen randomly to receive an elite night credit on their birthday. If you didn't receive an email this year indicating that you were chosen, we would not be able to add the elite night credit to your account.
Thanks,
Robert V.
Social Media Specialist
Marriott International
[email protected]
Thanks,
Robert V.
Social Media Specialist
Marriott International
[email protected]
This reads more like a Bonvoy talking point that is designed to cover for faulty IT.
Oct 18, 2019, 9:17 am
#334
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,922
May we ask you to forward the email you received stating that "you'll get a special gift each year." to us? We will look into this with the appropriate team.
[email protected]
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
[email protected]
Best Regards,
Christina Zhou
Specialist, Social Media
Marriott International
Oct 18, 2019, 10:42 am
#335
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
Oct 28, 2019, 7:26 am
#336
Join Date: Oct 2015
Posts: 733
For those interested, passing along Lurker's update after they reviewed the email I quoted above:
"Thank you for your patience while we are looking into this issue with the appropriate team.
We have received a reply. The team advised that they would review how to proceed with Birthday as a promotion. In the interim, members can call customer support to check if they are eligible to receive the elite night credit.
If you need any further assistance, please let us know."
"Thank you for your patience while we are looking into this issue with the appropriate team.
We have received a reply. The team advised that they would review how to proceed with Birthday as a promotion. In the interim, members can call customer support to check if they are eligible to receive the elite night credit.
If you need any further assistance, please let us know."
Oct 28, 2019, 7:28 am
#337
FlyerTalk Evangelist
Join Date: Mar 2013
Programs: DL PM, MR Titanium/LTP, Hilton Diamond
Posts: 10,130
For those interested, passing along Lurker's update after they reviewed the email I quoted above:
"Thank you for your patience while we are looking into this issue with the appropriate team.
We have received a reply. The team advised that they would review how to proceed with Birthday as a promotion. In the interim, members can call customer support to check if they are eligible to receive the elite night credit.
If you need any further assistance, please let us know."
"Thank you for your patience while we are looking into this issue with the appropriate team.
We have received a reply. The team advised that they would review how to proceed with Birthday as a promotion. In the interim, members can call customer support to check if they are eligible to receive the elite night credit.
If you need any further assistance, please let us know."