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The Chatwal, New York City [Master Thread]

The Chatwal, New York City [Master Thread]

Old May 10, 11, 1:47 pm
  #1  
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Arrow The Chatwal, New York City [Master Thread]

Quick Review:

Check-in: As this is more of a luxury property, the check in included a lot of back and forth about the hotel offerings (bars, restaurant etc). Probably would be ok for a leisure stay, but for biz, i just want my room key. I was also escorted to my room by a bellman even though I didn't really want it. Note: this is not at all a negative review of check-in as for $500+ a night, I am sure they tend to get clients who want this sort of attention.

Plat Upgrade: Received an upgrade to a suite, though due to the setup didn't really add any useable space.

Room: The room was x01/x02. What this is is really two separate and identical rooms connected by a long hallway. In apartment speak, i believe this would be a two-bedroom split. The respective rooms were very small, perhaps a little bigger than W-Lex size. The bedroom had a queen a desk and two good sized closets. The desk and the closets were hidden pretty well and blended in. The living room had a similar set up as the bedroom except there was a very small couch and table. I believe there was a murphy bed in there as well.

Bathroom: There was one in each room that was pretty neat with a huge standup shower (no tub) a 20+ inch HD tv in the mirror and a very hi-tech toilet with spraying water and heated seat.

Bed: It was a queen (fine enough for just me) with very high end linens and was very comfortable.

Butler: Other than the initial greeting, I didn't have any need for an interaction. FWIW, other than the coffee service that I sometimes get at the St. Regis, I've only used the Butler a time or two. Since I can't seem to grasp the expected gratuity for ironing a shirt, I tend to do it myself.

TV: Many HD channels (good). No PPV (sometimes bad). The benefit of not having the PPV is that the annoying delay on hotel tv's as well as the PPV advertising are eliminated.

Gym: very small gym (think half of the gym at the Sheraton Park Tower), but reasonably well appointed. Free Fiji water for those excercising. If there was supposed to be a charge, I didn't pay it. The spa looked nice, but was way expensive. There was a pool with a current (whatever it is called) for swimming.

Other: The room had a St. Regis like 'brain' in the telephone to operate most of the lighting, the shades as well as some other requests.

View: Of the building next door.

I enjoyed my stay as this IMHO is certainly one of the top two *wood luxury properties in NYC. It was also nice to get a plat upgrade at a sold out hotel. However, the setup of the suite made the livingroom pretty useless unless you were staying for a bunch of days and had more lounging time. I would rather a few more sq ft in the actual room (it did appear that other rooms on the floor were larger). I don't know how often I will stay here as it is above our corporate rate elsewhere (too bad as it is the most convenient hotel to my office). I only was able to stay here due to sold out status in most of NYC.

Last edited by AZ Travels the World; Jun 7, 11 at 5:52 pm Reason: Remove note to mod re master thread
Score8 is offline  
Old May 12, 11, 8:27 am
  #2  
 
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I was also at the Chatwal recently, as I had a multi day event near Times Square and my usual St Regis or Parker Meridien were too far away.

Six steps up from the street level, I like to bring my own suitcase in, but the bellman grabbed them from me. Upon check in, I was told that I had been upgraded to a junior suite. I declined their service to take them to/show me the room.

It seems all the rooms are long and narrow, and this one was extra long. Modern architecture and style, kind of an upscale W.

But my bathroom only had a bathtub and a wand, no shower. Called the front desk, and they only had a smaller room with a shower. Fine.

Cool hotel, a lot of odd things, but that's the modern style.

Nice place.

I try to avoid Times Square, but when I have to be there, the Chatwal will be my choice over the Sheratons, Westins and the W.
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Old May 16, 11, 2:42 pm
  #3  
 
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Look forward to giving this a try if it's ever available at a somewhat reasonable rate. Since the departure of the Court and the Tuscany, I really haven't had a favorite *wood in midtown. Have a stay next week and our corporate rate at the Parker Meridien is $329...BAR at the Chatwal is $595 and our corporate rate only brings it down to $505, so I can't really justify the difference.
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Old May 16, 11, 4:49 pm
  #4  
 
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I have a trip to New York next month. I Booked the St. Regis but I am seriously considering trying this one out. I still have time to decide.
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Old Jun 7, 11, 4:02 pm
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Not much to add to other posters. Very friendly and attentive staff. I think I got an upgrade as a platinum but they I'm not sure since I was in meetings when they were able to get a room for me (called my cell).
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Old Jun 7, 11, 6:36 pm
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I've stayed here several times. Little nicer than surrounding W, Westin, Sheraton in the TS area. But not as nice as St.Regis. Staff was very nice and helpful. Rooms are well appointed.

Only real complaint is how the spg platinum upgrades work. I didn't make an issue of it during my prior stays, but I noticed on the website that although several really nice looking suites were available when I checked in, I wasn't upgraded to one. For example, last time I checked at about 7 pm in the eve, I wasn't overly impressed with my room so I logged on the website right after checking in. It reflected that there were various one bedroom and two bedroom suite options that were available to book. While its theoretically possible those rooms may not have been ready at the time I was checking in, that seems unlikely. And it made me wonder if they're just stingy about suite upgrades. Anyone have better experience getting upgraded to one of the interesting suites identified on the website?

Anyway, aside from the suite question, it was a good hotel.
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Old Jun 7, 11, 6:51 pm
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Originally Posted by cokaer View Post
...Only real complaint is how the spg platinum upgrades work. I didn't make an issue of it during my prior stays, but I noticed on the website that although several really nice looking suites were available when I checked in, I wasn't upgraded to one...
The select standard suite for this property is a 1-bedroom, 650 sq.ft. suite with a queen bed. There are two (2) of these in total inventory. Any other available suites would be out of the complimentary upgrade pool for Platinum members.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jun 7, 11, 11:37 pm
  #8  
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i really want to try this place out but rates are still too high for the end of next week....

maybe next time....
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Old Jun 8, 11, 12:56 am
  #9  
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Originally Posted by cokaer View Post
Only real complaint is how the spg platinum upgrades work. I didn't make an issue of it during my prior stays, but I noticed on the website that although several really nice looking suites were available when I checked in, I wasn't upgraded to one. For example, last time I checked at about 7 pm in the eve, I wasn't overly impressed with my room so I logged on the website right after checking in. It reflected that there were various one bedroom and two bedroom suite options that were available to book. While its theoretically possible those rooms may not have been ready at the time I was checking in, that seems unlikely. And it made me wonder if they're just stingy about suite upgrades. Anyone have better experience getting upgraded to one of the interesting suites identified on the website?
Interesting. When you brought up the issue to hotel management, what was their reply?

(What I am trying to say: if you think the property is not following Platinum protocol, you should press them on the issue. Who knows? You might get upgraded. And, theoretically, you may help Platinums that stay in the future if the problem is addressed.)
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Old Jun 8, 11, 2:41 pm
  #10  
 
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Originally Posted by Starwood Lurker View Post
The select standard suite for this property is a 1-bedroom, 650 sq.ft. suite with a queen bed. There are two (2) of these in total inventory. Any other available suites would be out of the complimentary upgrade pool for Platinum members.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Now that is pretty unforunate.
Hyperacusis is offline  
Old Jun 8, 11, 2:45 pm
  #11  
 
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Originally Posted by Starwood Lurker View Post
The select standard suite for this property is a 1-bedroom, 650 sq.ft. suite with a queen bed. There are two (2) of these in total inventory. Any other available suites would be out of the complimentary upgrade pool for Platinum members.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
That's good to know. Will be interested to see what Plat member experiences are - whether the hotel upgrades beyond the minium requirement. A pool of 2 upgrade suites is pretty small for NY. Still looks like a very nice hotel though.
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Old Jun 8, 11, 3:05 pm
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Originally Posted by DFWFlier View Post
That's good to know. Will be interested to see what Plat member experiences are - whether the hotel upgrades beyond the minium requirement. A pool of 2 upgrade suites is pretty small for NY. Still looks like a very nice hotel though.
But they got some Junior Suites, So if the Standard is higher than that then Juniors and One Bedroom Suites should be expected by Platinums if they were not occupied.
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Old Jun 28, 11, 3:23 am
  #13  
 
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My Recent 5 Night Stay At The Chatwal

I recently finished a 5 night stay at the Chatwal with my wife. Overall, I was fairly pleased with the hotel. It is in a perfect location for attending Broadway plays and musicals (and we saw 4 shows in the 5 nights we were there, so from that standpoint the location could not have been better). Everyone was helpful, from the front desk folks, to the doormen, to the concierge, to the "butler" at the hotel (who helped us with some mail). The rate was 80,000 points for the 5 nights ... twice that of the Manhattan (where we stayed 5 nights following the Chatwal and had an equally great time), so we were kind of expecting something special for spending the 40,000 extra points. In the end, tough to say if it was worth the extra 40,000 points as we always get treated so nice at the Manhattan (which is also perfectly located on 51st and 7th).

I let the Chatwal know well in advance that it was the first trip for my wife and I in about 11 years without the kids and we were celebrating a special anniversary together. I asked in advance if they could try to get us into a courtesy suite upgrade for even a couple of the 5 nights and I was told they would try very hard to make that happen. We were given a Jr. Suite which was, obviously, an upgrade, but we were told from the outset as soon as we showed up that there was NO chance for a suite any night. Yet, just a week or so earlier I got the clear impression when I spoke to the hotel on the phone that there was a decent chance some or all of our nights would be in a courtesy upgraded suite? Admittedly, no guarantee was made to me that I would be getting a suite. However, very little was done in the way of an amenity for us. We were told that platinum guests not only get the 500 points, but also an amenity at the hotel as a matter of course. To be honest, I was expecting perhaps a bottle of wine and some cheese and crackers with a card wishing us a nice anniversary (especially since we were not getting a suite for any of the 5 nights). Instead, there was a dish with 2 apples, 2 oranges and 2 pears and a tiny box of chocolates. Nothing else was done for the 5 nights we stayed there. Maybe I am just accustomed to the way the finer Starwood hotels recognize special anniversaries.... such as the St Regis in Dana Point, CA where we have been on more than one occasion for a special event.

What's worse .... the 500 point amenity that I selected when I checked in (and reconfirmed when I checked out), was apparently forgotten about by the hotel all together. I had to spend 15+ minutes on the phone tonight with SPG Platinum to have them manually enter my 500 point amenity, which they confirmed was not given to me by the hotel. This is happening more and more throughout the Starwood system best I can see (at least to me)... my previous stay the night before I arrived at the Chatwal also was a stay where I did not receive my 500 point amenity and SPG Platinum had to manually give me those 500 points as well.

In any event, as I mentioned at the outset, I was fairly pleased with the hotel stay, but, at the same time, I personally thought the hotel could have done a little bit more. My wife simply did not get the full experience of just how wonderful a top rated Starwood hotel often treats it platinum status guests for a very special stay.
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Old Jun 28, 11, 12:11 pm
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I just completed a 5 nights stay at this hotel. I am very glad that this hotel is now part of Starwood family. its a very small hotel but luxury one. the lobby is very small but the rooms are very modern and comfortable. at check-in i got upgraded to a Grand deluxe room. i enquired about the possibility of suite upgrade they said none is available but told me that the GD room is very nice one and asked me to let them know in case i did not like it and they will see what they can do. i got a phone call to check whether i like my room and i told them yes. it is indeed a very nice room. its a 400 sqft room with balcony. the balcony is useless because you are surrounded by ugly buildings and the ventilation noise was just too high. so i did not spend more than 30 seconds in it. the rooms are very hight quality.no cheap stuff, spotless and no scratches the bed was very comfortable. huge flat TV with no on demand or bill review functions. the bath room was large with shower/tub/jacuzzi combo. turn dowm service on every night. they leave 2 bottles of water and a refreshing towel.

the gym is very small and the pool is a very tiny one. i believe the pool can only fit 4 to 5 people.

according to the front desk manager, they are getting extremely busy since this hotel joined starwood. good for them and good for us too

i would definitely stay here again.
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Old Jun 28, 11, 4:55 pm
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Originally Posted by theguyfromsocal View Post
What's worse .... the 500 point amenity that I selected when I checked in (and reconfirmed when I checked out), was apparently forgotten about by the hotel all together. I had to spend 15+ minutes on the phone tonight with SPG Platinum to have them manually enter my 500 point amenity, which they confirmed was not given to me by the hotel. This is happening more and more throughout the Starwood system best I can see (at least to me)... my previous stay the night before I arrived at the Chatwal also was a stay where I did not receive my 500 point amenity and SPG Platinum had to manually give me those 500 points as well.
I am not sure what's happened with Starwood but in my first 10 years of being Platinum, about 95% of my 500 point Platinum amenities posted correctly. Last year, well over 50% didn't post. I had a streak of at least five consecutive amenities that didn't post.

Bizarre....
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