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Annual fee retention bonus for Starwood Amex Card (Pre-May, 2019)

Old Sep 12, 2014, 8:20 am
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Last edit by: MDtR-Chicago
Direct Retention number is following.... 1-800-452-3945 (better success in getting a bonus points)

SPG Personal
---------------
9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements ^ $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
6/08/2017 - $15k spend annually and was offered either $100 statement credit or 10k points. Took the points
6/13/2017 - Had card for 14 years. Low spend due to using Chase Reserve. No offers told me pay or cancel. No product change available. UPDATE: Called for past 2 days. Nada. Cancelled. bye bye AmEx, Hello CSR.
6/30/2017 - First anniversary, little spend on the card but a significant portfolio of Amex cards. 10k points.
7/14/17 - spent 20k, got 7k points with $1500 spend in 3 months required. Accepted. Last year got nada but had spent very little.
7/21/17 - Spouse's card; <$3,000 spend in 3rd year; she called in to cancel, they offered $100 credit (no strings); she is keeping the card
8/24/17 - Little spend, usually on Amex offers only. Most spend goes to Biz version. No offers available. Kept the card since I make up for the AF on Amex offers.
9/16/2017 - $20K per year; $50 credit or 10,000 points for $2K spend in 3 months - took latter
9/16/2017 - $6k/yr. 7 yrs holding card. $100 credit no strings. Accepted. Calendar reminder set to cancel next year.
9/18/2017 30 year Amex history, $34K spend, offered and took $95 credit
10/1/2017 13 years with this card, min annual spend for last 2 years, no offer so moved cl to DL Plat AMEX and closed SPG.
10/3/2017 12 year amex history, probably 6 with SPG card, $15-20K annual spend. Annual fee hit account back in June but forgot to call until today. Offered 7K bonus points for $1000 in spend over 90 days. Accepted
10/10/2017 Offered 10K SPG points for $3k spend over 3 months. Offer accepted!
10/13/2017 Offered 10K SPG points for $3k spend over 3 months. Original offer by SPG and Accepted. Took me less than 5 minutes.
10/26/17 Offered $100 credit for $2500 spend in next three months and declined! Fee isn't until early January so didn't have much leverage. Said if you offer me a point deal I'd commit to the spend, but no dice. Will call back when annual fee hits.
12/22/17 30-year member. $10k spend. Offered $100 credit for $2k spend in 3 months or 10k SPG points for $3k spend in 3 months.
1/17/18: Personal Card. Offered 7000 SPG points for $1,500 spend in 3 months. Took offer.
2/23/2018: 7k points for 1k spend in 90 days. 7.5k annual spend
3/27/2018: 7k points for 1k spend in 90 days. Took offer.
3/30/2018: no retention offer. Got 10k last year, minimal spend since then. Would not allow product change.
4/13/2018: 7k points for $1.5k spend in 3 months
4/20/2018: 7k points for $1k Spend in 1 month. Accepted.
4/26/2018: 7k points for $500 spend in 1 month. Accepted.
4/28/2018: 10k points for $1k spend in 1 month. Accepted.
5/1/2018: 40$ to offset annual fee. Accepted
5/6/2018: 7k points for $500 spend in 1 month. Rejected.
5/9/2018: 7K points for $500 spend in 1 month. Accepted. ($15K spend in 2017)
5/22/2018: 7k points for $500 spend in 1 month. Accepted. First renewal, ~$6k on card over first year, no activity for 4 months.
6/8/2018: 7k points for $500 spend in 1 month. Accepted.
7/25/18: $100 statement credit after $2500 spend in 3 months. Accepted.
7/30/18: $75 statement credit after $2000 spend in 3 months. Accepted.
8/24/18: Offered $100 statement credit after $2500 spend or 30k points after $3000 spend in 3 months. Took the points.
9/4/18: 20k points for $2k in 3mo offer Received and accepted.
9/6/18: $75 statement credit or 20K points after $2K spend, took the points.
9/20/18: $95 fee waived, no other offers - accepted
1/31/19: $75 statement credit or 20K points after $2K spend, took the points.
2/1/19 No offer, not even Af waiver for the first time since I've had the card.
4/3/19: No offer
4/3/19: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/1/2019: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/18/2019: 20k points after $2k spend in 3 months

--------------
SPG Business
---------------
1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
7/21/17 - ~$10k spend. No offers, keeping card since I have the $65 AF still.
7/21/17 - ~$150k spend. Took $50 credit.
8/23/17 - ~$30k spend. Offered $25 credit off of $65 AF. Accepted.
8/30/17: Virtually no spend. No offers. Kept card because of the lounge access benefit.
10/2/17- ~10k Spend. Offered $25 Statement Credit.
10/14/17 - $30K+ spend. No offers. Rep mentioned $25 credit in 2016 is the reason. Canceled card.
10/23/17: Second annual fee posted October 1; paid first year AF in 2016 without requesting a retention offer; ~$10K spend; received $25 statement credit offer; no points offers available
12/22/17 - ~10k Spend. Offered $25 Statement Credit. Rep mentioned no points offer avail, only the $25 statement credit.
4/13/17 - Basically no spend other than what was needed on card open. Overall AmEx member for 18 years, but this card for only one. Offered 10k points for no spend. Took it.
3/13/2018: Offered 10,000 SPG points & accepted. Pts will be posted in 8-12 weeks. Didn't ask for further offers. Card since 2013. $80k spending in 2017, annual fee was charged in September. Last yr received $95 credit.
4/12/2018: 2nd call. Offered 5K SPG points, no minimum spend. No further offers. Accepted. ~20K spend in 2017. Last year no offers, multiple calls.
4/18/2018: AF posted 4/17. 1st call no offer, ~100K spend in first year.
4/26/2018. AF just posted. Essentially no spend over last year. Offered 10K points with no spending requirement. Accepted.
4/27/2018: AF posted 4/26. $8k spend in past year. No offer on first call 4/27. Plan to call again in 2 and 4 weeks (then cancel); will update wiki with results.
4/28/2018: AF Posted 4/13. Minimal spend beyond what was needed to get new account bonus. No offer, card cancelled.
4/28/2018: AF date in Aug; ~40k annual spend (all SPG hotels); offered 5k starpoints + another 5k after 2k in spend within 30 days (Total 10K for 2k spend); accepted, will re-evaluate in Aug
4/28/20218: AF posted 4/17. just called...no offer, closed the card to free up one Amex slot for applying for other cards.
4/30/2018: 10k no requirements
4/30/2018: AF posted 4/20/18, first renewal. Spent $43K in last 12 months. No offer.
5/4/2018 First renewal, minimum spend, no offer.
8/2/2018: AF posted 7/16, ~$10k spend past year, no offer.
8/3/2018: AF posted in July, offered 20,000 starpoints for $2000 in spend in 3 months.
10/11/18: AF posted 9/16, pays today (10/11). Spent $793 YTD in 2018. No offer. Closed card. Had been open for 5 years.
10/12/18: AF in January, Offered 10k immediately with a further 20k points after spending $6,000. Kept card open.
12/18/18: AF in any day now. Called twice and each time was offered nothing.
1/11/19: AF on Dec 26, called and nothing was offered, closed the card.
5/18/2019: 5k points now plus 10k points after $1k spend in 3 months
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Annual fee retention bonus for Starwood Amex Card (Pre-May, 2019)

Old May 26, 2015, 8:52 pm
  #631  
Suspended
 
Join Date: Feb 2003
Posts: 8,135
Originally Posted by WheelsFirst
No offer last year, this year offered $50 or 500 points plus another 1,000 for $1k spend in 3 months. Took the point although the cash probably would have been about even or better. Spent around $30k
You mean $50 or 5000 points, right? 500 points would be worth ~$10 on average.
beltway is offline  
Old May 26, 2015, 9:21 pm
  #632  
 
Join Date: Sep 2014
Location: NYC
Posts: 498
Originally Posted by beltway
You mean $50 or 5000 points, right? 500 points would be worth ~$10 on average.
Someone else reported 500 +1k points a few weeks ago, so it actually is that bad. Idk why you wouldn't take the $50!
Amex For Children Of Africa is offline  
Old May 27, 2015, 3:10 am
  #633  
 
Join Date: May 2005
Posts: 72
SPG Biz

Called last week but it was the regular customer service line. Mentioned to them that I was calling regarding having them waive the annual fee since I also have a biz gold card and premier rewards card and am paying those annual fees also. Rep couldn't waive fee. I then asked if there are any offers available that could offset the fee. Nothing available. I had $ 182K spend last year. Will try calling the retention number instead and see if they are able to do anything better.
majsmom is offline  
Old May 27, 2015, 5:34 pm
  #634  
 
Join Date: Apr 2005
Location: SAN
Programs: AA Gold, Bonvoy Gold, DL Gold
Posts: 1,192
To clarify:

Option 1) $50
Option 2) 500 points plus 1,000 points after $1k spend -> 1,500 points

1,500 points = ~$45

Still should have taken the $50 but YOLO
WheelsFirst is offline  
Old May 28, 2015, 3:13 pm
  #635  
 
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
another SPG Biz

Called regular #, trf, to retention. After talking about closing the card because of chase Chase's 5x categories, Agent said nothing was available, but offered me $25 to keep the card. Then, with a chuckle, I said "Seeing as how we've become such good friends and all, is there anyway you could make it $50?" After a couple seconds of laughter, he agreed! Spent 15k last year, had the card 5 years.
jumpdogjump is offline  
Old May 29, 2015, 1:37 pm
  #636  
 
Join Date: Nov 2004
Location: Go west young man!
Posts: 549
Was initially offered a lower APR of 6.99%. After I politely declined, was given 3000 bonus points as a "one time exception" as a reward for "managing my account so well" over the last year.

Though I had asked for someone to help with card cancellation at the voice prompt, I believe I got a regular agent in the Philippines rather than a retention specialist; she put me on hold for about 5 minutes while she researched available offers.

It was my first time asking for a retention bonus. Have been spending about $1,500 /month on card.
SF_trotter is offline  
Old May 30, 2015, 11:44 am
  #637  
 
Join Date: May 2015
Posts: 1
I was offered 3k points last year to keep the card and accepted that offer. When I called this year, rep said that since I had already received the 3k points last year, there was nothing he could do for me this time. I cancelled the card.
aquaanjl is offline  
Old May 31, 2015, 2:00 pm
  #638  
 
Join Date: May 2014
Posts: 19
annual fee posted last statement. Offered 2000 points to keep the card, took the points. wouldn't budge on annual fee (credit/discount). $3500 spent on the card so far this year.
astrowar81 is offline  
Old Jun 5, 2015, 2:57 pm
  #639  
 
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
retention offers on this card are seriously underwhelming. They offered me nothing on first call. Spent around $20k last year. I asked if there were any offers. I was told no by front line rep.

I called 2nd time today and got a friendly rep. She didn't have the ability to look up retention offers so transfered me to another rep, Josh. He offered me 500 points plus 1000 points upon $1k in 60 days. Took it.

I am eventually going to cancel the personal card as I don't see value in the SPG program for upscale stays. SPG biz card is probably worth having. I will keep the card in the meantime while I acquire other amex cards. I like this card for the amex offers. I must have saved over $200 using all the offers.

Last edited by mintcilantro; Jun 9, 2015 at 4:16 pm
mintcilantro is offline  
Old Jun 5, 2015, 3:56 pm
  #640  
 
Join Date: May 2014
Posts: 109
For SPG personal card (About 10k last year)
Was offered 500 points + 1000 bonus points after spending $1000 in 60 days. Then I asked for something even better. After keeping me on hold she offered 3000 bonus points on top of the previous offer. I took it

For SPG Business card (About 6k last year)
The first person I talked to was very eager to cancel the card without offering anything. I hang up and call again. Now I reach the retention department who did not offer any credit but offered to downgrade to no annual fee simplycash card with 5% cashback in office supply and 3% in gas/travel. I took the downgrade.
happyharrys is offline  
Old Jun 5, 2015, 5:06 pm
  #641  
FlyerTalk Evangelist
 
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,509
Originally Posted by happyharrys

For SPG Business card (About 6k last year)
The first person I talked to was very eager to cancel the card without offering anything. I hang up and call again. Now I reach the retention department who did not offer any credit but offered to downgrade to no annual fee simplycash card with 5% cashback in office supply and 3% in gas/travel. I took the downgrade.
What's included in the travel category?

I downgraded my SPG Business card a couple of years ago, and the SimplyCash card they gave me offers this:

  • 5% cash back at U.S. office supply stores
  • 5% cash back on wireless telephone services purchased directly from U.S. service providers
  • 3% cash back at U.S. gas stations
  • 1% cash back on other purchases
For 3% cash back on travel, I might actually use the card.
swag is offline  
Old Jun 9, 2015, 8:33 pm
  #642  
 
Join Date: Jun 2015
Posts: 3
~30k in spending over 2 years, paid in full every month. Called after my fee posted in the last 20 days, mentioned I liked the card but got 2x points on most purchases with another card, wanted to keep it open but was having trouble justifying the fee. Offered $50 or 7k points without any conditions, took the points. 2 minute call. Didn't even know this was a possibility until now, signed up to share and say thanks - not many opportunities in life to get paid a $2100/hour rate!
tomfoolery10 is offline  
Old Jun 9, 2015, 8:33 pm
  #643  
 
Join Date: Dec 2008
Location: DTW (used to be SFO&SJC)
Programs: DL: FO/Silver, Marriott Gold
Posts: 60
Was offered the 500 points now + 1,000 points after spending $1k in 60 days.
Was a little disappointed because I spent ~$25k in the last 6 months (not much before that).
Jazz_FB is offline  
Old Jun 10, 2015, 12:53 pm
  #644  
 
Join Date: May 2011
Programs: AA, SPG, HERTZ, BA, UA, CO, JB
Posts: 289
Offered 3000 points and took it. 10-15k spend. I was actually ready to cancel due to the pending change. I'll sleep on it for a couple of weeks before deciding what to do since I have 60 days to think it over.

Right now I'm leaning towards cancelling the personal card and reapplying to the spg business card even though I have 16 years of history that I'll be losing on this one.
flyerwanabe1 is offline  
Old Jun 10, 2015, 1:08 pm
  #645  
 
Join Date: Oct 2014
Location: NY
Posts: 45
Got the 500 pts + 1000 pts after 1k spend offer, both a couple weeks before AF and few days after AF posted. Took it for one last year of collecting starpoints.

Have had the card for six years, ~ 25k avg spend.
hipp0 is offline  

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