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Annual fee retention bonus for Starwood Amex Card

Annual fee retention bonus for Starwood Amex Card

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Old May 18, 19, 7:08 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: MDtR-Chicago
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Direct Retention number is following.... 1-800-452-3945 (better success in getting a bonus points)

SPG Personal
---------------
9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
6/08/2017 - $15k spend annually and was offered either $100 statement credit or 10k points. Took the points
6/13/2017 - Had card for 14 years. Low spend due to using Chase Reserve. No offers told me pay or cancel. No product change available. UPDATE: Called for past 2 days. Nada. Cancelled. bye bye AmEx, Hello CSR.
6/30/2017 - First anniversary, little spend on the card but a significant portfolio of Amex cards. 10k points.
7/14/17 - spent 20k, got 7k points with $1500 spend in 3 months required. Accepted. Last year got nada but had spent very little.
7/21/17 - Spouse's card; <$3,000 spend in 3rd year; she called in to cancel, they offered $100 credit (no strings); she is keeping the card
8/24/17 - Little spend, usually on Amex offers only. Most spend goes to Biz version. No offers available. Kept the card since I make up for the AF on Amex offers.
9/16/2017 - $20K per year; $50 credit or 10,000 points for $2K spend in 3 months - took latter
9/16/2017 - $6k/yr. 7 yrs holding card. $100 credit no strings. Accepted. Calendar reminder set to cancel next year.
9/18/2017 30 year Amex history, $34K spend, offered and took $95 credit
10/1/2017 13 years with this card, min annual spend for last 2 years, no offer so moved cl to DL Plat AMEX and closed SPG.
10/3/2017 12 year amex history, probably 6 with SPG card, $15-20K annual spend. Annual fee hit account back in June but forgot to call until today. Offered 7K bonus points for $1000 in spend over 90 days. Accepted
10/10/2017 Offered 10K SPG points for $3k spend over 3 months. Offer accepted!
10/13/2017 Offered 10K SPG points for $3k spend over 3 months. Original offer by SPG and Accepted. Took me less than 5 minutes.
10/26/17 Offered $100 credit for $2500 spend in next three months and declined! Fee isn't until early January so didn't have much leverage. Said if you offer me a point deal I'd commit to the spend, but no dice. Will call back when annual fee hits.
12/22/17 30-year member. $10k spend. Offered $100 credit for $2k spend in 3 months or 10k SPG points for $3k spend in 3 months.
1/17/18: Personal Card. Offered 7000 SPG points for $1,500 spend in 3 months. Took offer.
2/23/2018: 7k points for 1k spend in 90 days. 7.5k annual spend
3/27/2018: 7k points for 1k spend in 90 days. Took offer.
3/30/2018: no retention offer. Got 10k last year, minimal spend since then. Would not allow product change.
4/13/2018: 7k points for $1.5k spend in 3 months
4/20/2018: 7k points for $1k Spend in 1 month. Accepted.
4/26/2018: 7k points for $500 spend in 1 month. Accepted.
4/28/2018: 10k points for $1k spend in 1 month. Accepted.
5/1/2018: 40$ to offset annual fee. Accepted
5/6/2018: 7k points for $500 spend in 1 month. Rejected.
5/9/2018: 7K points for $500 spend in 1 month. Accepted. ($15K spend in 2017)
5/22/2018: 7k points for $500 spend in 1 month. Accepted. First renewal, ~$6k on card over first year, no activity for 4 months.
6/8/2018: 7k points for $500 spend in 1 month. Accepted.
7/25/18: $100 statement credit after $2500 spend in 3 months. Accepted.
7/30/18: $75 statement credit after $2000 spend in 3 months. Accepted.
8/24/18: Offered $100 statement credit after $2500 spend or 30k points after $3000 spend in 3 months. Took the points.
9/4/18: 20k points for $2k in 3mo offer Received and accepted.
9/6/18: $75 statement credit or 20K points after $2K spend, took the points.
9/20/18: $95 fee waived, no other offers - accepted
1/31/19: $75 statement credit or 20K points after $2K spend, took the points.
2/1/19 No offer, not even Af waiver for the first time since I've had the card.
4/3/19: No offer
4/3/19: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/1/2019: 20K points after $2K spend. A nice deal. Card remained open after taking the points.
5/18/2019: 20k points after $2k spend in 3 months

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SPG Business
---------------
1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
7/21/17 - ~$10k spend. No offers, keeping card since I have the $65 AF still.
7/21/17 - ~$150k spend. Took $50 credit.
8/23/17 - ~$30k spend. Offered $25 credit off of $65 AF. Accepted.
8/30/17: Virtually no spend. No offers. Kept card because of the lounge access benefit.
10/2/17- ~10k Spend. Offered $25 Statement Credit.
10/14/17 - $30K+ spend. No offers. Rep mentioned $25 credit in 2016 is the reason. Canceled card.
10/23/17: Second annual fee posted October 1; paid first year AF in 2016 without requesting a retention offer; ~$10K spend; received $25 statement credit offer; no points offers available
12/22/17 - ~10k Spend. Offered $25 Statement Credit. Rep mentioned no points offer avail, only the $25 statement credit.
4/13/17 - Basically no spend other than what was needed on card open. Overall AmEx member for 18 years, but this card for only one. Offered 10k points for no spend. Took it.
3/13/2018: Offered 10,000 SPG points & accepted. Pts will be posted in 8-12 weeks. Didn't ask for further offers. Card since 2013. $80k spending in 2017, annual fee was charged in September. Last yr received $95 credit.
4/12/2018: 2nd call. Offered 5K SPG points, no minimum spend. No further offers. Accepted. ~20K spend in 2017. Last year no offers, multiple calls.
4/18/2018: AF posted 4/17. 1st call no offer, ~100K spend in first year.
4/26/2018. AF just posted. Essentially no spend over last year. Offered 10K points with no spending requirement. Accepted.
4/27/2018: AF posted 4/26. $8k spend in past year. No offer on first call 4/27. Plan to call again in 2 and 4 weeks (then cancel); will update wiki with results.
4/28/2018: AF Posted 4/13. Minimal spend beyond what was needed to get new account bonus. No offer, card cancelled.
4/28/2018: AF date in Aug; ~40k annual spend (all SPG hotels); offered 5k starpoints + another 5k after 2k in spend within 30 days (Total 10K for 2k spend); accepted, will re-evaluate in Aug
4/28/20218: AF posted 4/17. just called...no offer, closed the card to free up one Amex slot for applying for other cards.
4/30/2018: 10k no requirements
4/30/2018: AF posted 4/20/18, first renewal. Spent $43K in last 12 months. No offer.
5/4/2018 First renewal, minimum spend, no offer.
8/2/2018: AF posted 7/16, ~$10k spend past year, no offer.
8/3/2018: AF posted in July, offered 20,000 starpoints for $2000 in spend in 3 months.
10/11/18: AF posted 9/16, pays today (10/11). Spent $793 YTD in 2018. No offer. Closed card. Had been open for 5 years.
10/12/18: AF in January, Offered 10k immediately with a further 20k points after spending $6,000. Kept card open.
12/18/18: AF in any day now. Called twice and each time was offered nothing.
1/11/19: AF on Dec 26, called and nothing was offered, closed the card.
5/18/2019: 5k points now plus 10k points after $1k spend in 3 months
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Old Apr 20, 18, 4:14 am
  #1501  
 
Join Date: Mar 2004
Location: LAX
Programs: UA Gold, SPG Gold
Posts: 124
I'm up for my first renewal on my personal SPG AMEX. In my first year I spent $5.8k on the card. Called the retentionv# in the wiki and got two offers.

7k spg points for $500 spend within one month
$75 credit for $2,000 spend within 3 months

I took the points. I'm hoping to get the new free night certificate benefit in Augusy and not wait until next renewal.
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Old Apr 20, 18, 9:30 am
  #1502  
 
Join Date: Dec 2016
Posts: 16
No offer

Spent $35k for the year, annual fee hit end of March. Called in today, 4/20, was not offered anything. They tried to tell me in August I'll be earning more points for stays, 6x vs. 2x now, but I told them that's a lie because 2x SPG is already worth 6x Marriott so there's no benefit. And in fact the amount of points per stay at SPG properties is TBD and most likely will not be in my favor. Regardless since I'm still accruing SPG points for a trip coming up, I chose not to cancel the card. We'll just wait and see what happens but overall I'm not impressed with the merger.

Last edited by bornsupercharged; Apr 20, 18 at 9:33 am Reason: typo
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Old Apr 20, 18, 10:44 am
  #1503  
 
Join Date: Jan 2014
Posts: 487
Wouldn't offer me a retention offer. Says I accepted a offer of 10,000 SPG points in Jan. Annual fee was due in december for my business card. One of the reasons I have been keeping the business card over the personal one is because I got the lounge access for my family when we were staying at Sheraton hotels. It was a big money saver, since we didn't have to pay for breakfast, and they usually had something decent for dinner. Debating if I should keep this card or not. My family only travels for vacation like once a year so not sure if its worth it.
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Old Apr 20, 18, 11:22 am
  #1504  
 
Join Date: Dec 2016
Posts: 22
Originally Posted by bluestrudels View Post
Was your AF posted on your statement yet?
Is this your paid fee 1st renewal?

If you read the thread, they are more likely to provide you an offer only after your AF is posted with higher annual spend.
If all are in check, perhaps it's just the CSR you were talking to.
Hang up and try again.

This time take the approach by setting your foot forward, stating your annual spend and your good credit standing with AMEX.
Next, tell them how much you value the card, BUT... you don't know how long all these perks (IE 5k bonus AIRMILES TRANSFER) that comes with starwood program will last with the rumor on the merger next week.
Is there any way they can offer you any incentive to keep this card?

YMMV, best of luck!
This was with my PRG and first year renewal. I called 4 times two a month before AF hit and two after it was on my statement. Using both the number on the card and the wiki number but was offered nothing. The calls all seemed to be the same you got 25k points for free and if you don't want to pay the fee use your membership rewards to pay it. Even though I said I'm willing to pay the fee to keep the card but if there's an offer of bonus rewards points I'll be more inclined to keep it. Then they tried to sell me on the stupid Plan It thing and said I have no use for it I pay my card in full each month. I'll try again with SPG as it will be due soon but I'm thinking same outcome.
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Old Apr 20, 18, 4:07 pm
  #1505  
 
Join Date: Sep 2016
Posts: 113
It is interesting
if we will get the free night. Those like me who have the fee coming up. I guess it is 50/50 chance how they will do it.
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Old Apr 20, 18, 4:13 pm
  #1506  
 
Join Date: Sep 2016
Posts: 113
If I get my retention points, and then I pay my fee, and then I cancel the card in 3 months:
  1. Do I get partial credit (money) back for annual fee?
  2. Will they grab the points back?
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Old Apr 21, 18, 11:34 am
  #1507  
 
Join Date: Dec 2016
Posts: 22
Originally Posted by CarlosRodrigue View Post
It is interesting
if we will get the free night. Those like me who have the fee coming up. I guess it is 50/50 chance how they will do it.
From what I've read from travel blog sites those with renewals in July or earlier will not get the award night. The email I received from Amex says "Beginning with your first renewal on or after August 1, 2018" after paying the AF twice is when you'll get it. Want us to pay $190 for our "free" night next year no thanks. Better off cancelling SPG open the Chase Marriott card you'll get a night certificate + a SUB.
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Old Apr 21, 18, 12:00 pm
  #1508  
 
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,167
Originally Posted by inter_change View Post
From what I've read from travel blog sites those with renewals in July or earlier will not get the award night. The email I received from Amex says "Beginning with your first renewal on or after August 1, 2018" after paying the AF twice is when you'll get it. Want us to pay $190 for our "free" night next year no thanks. Better off cancelling SPG open the Chase Marriott card you'll get a night certificate + a SUB.
called to complain about this because my annual fee is due at the end of July and they told me that the reps had a meeting and that they are aware of this situation so they might do an exception for some people but there is nothing set in stone yet, and that I should call on July again.
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Old Apr 22, 18, 3:54 pm
  #1509  
A FlyerTalk Posting Legend
 
Join Date: Feb 2000
Location: Cambridge
Posts: 57,954
Called to cancel, got no retention offer.

I've had this Amex for ~8 years but there's been minimal charges on this card for the past year - less than $1k for past 12 months. Annual fee was charged at the end of March so I could still get the $95 refunded.

The rep did mention the free night. I questioned whether I'd even get a free night until next March. She had no answer.
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Old Apr 23, 18, 8:48 am
  #1510  
 
Join Date: Sep 2016
Posts: 113
Originally Posted by CarlosRodrigue View Post
If I get my retention points, and then I pay my fee, and then I cancel the card in 3 months:
  1. Do I get partial credit (money) back for annual fee?
  2. Will they grab the points back?

My points posted in 2 days after I met spend. My bill is still not due (soon).
I still have same questions, if someone can help me:

If I get my retention points, and then I pay my fee, and then I cancel the card in 3 months:
  1. Do I get partial credit (money) back for annual fee?
  2. Will they grab the points back?

Thank you.
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Old Apr 23, 18, 2:26 pm
  #1511  
 
Join Date: Dec 2016
Posts: 8
$75 credit for $2000 spend

I asked for cancellation, the rep tried to sell the "new" benefits. When he read out closing T&C I explicitly asked for something that could help me with annual fees. So he gave the "$75 credit for $2000 spend in next 3 months, which you will get easily given your spending patterns" offer. I asked for points offer multiple time to no avail. Accepted, to make sure I get 5000 points for $5000 spend promotion I had registered last month.

Last year's spend ~15K.
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Old Apr 23, 18, 8:28 pm
  #1512  
 
Join Date: Mar 2018
Location: Virginia
Programs: Hyatt / SPG
Posts: 56
Just called Amex retention line, Was offered 10,000 star points to keep my business account open .
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Old Apr 23, 18, 9:47 pm
  #1513  
 
Join Date: Jul 1999
Posts: 179
Is the direct phone number in the wiki for personal SPG only, or both personal and business SPG?
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Old Apr 24, 18, 9:52 am
  #1514  
ned
 
Join Date: Nov 2002
Programs: MTD pass holder
Posts: 1,095
Originally Posted by Star_Guy View Post
Just called Amex retention line, Was offered 10,000 star points to keep my business account open .
How much spend did you have on the business card?
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Old Apr 24, 18, 11:31 am
  #1515  
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Gold, PC Ambassador Platinum, Club Carlson Gold, Marriot/SPG Gold, TK Gold
Posts: 1,235
With the looming changes I thought I'll try my luck again. It was a very interesting call. After going through the benefits of the card, the representative walk through my entire history with the card (including the sign up bonus, the retention bonus I've got last year, how many times I called this year to ask about retention and when) and then continue to talk about all the other cards I have with Amex and how much I use each card.

In the end I've got nothing, but it was an interesting experience.
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