gregv

I stay here about once a month and I have seen it happen...including people without documents to cross the border.

I always hear good things about Wine on Third but have never been. Also breakfast at Third Street Retreat and wings at Anchor Bar. You can walk to all these. The Casino lobbies are now non-smoking so it is not as bad as before. The casino has coffee 24 hours at Tim Hortons and decent food at Three Sisters Cafe. Good burgers at Blues Burger Bar (not 24 hours).

At the hotel, I prefer the SPG lounge on the main floor but I suspect they are using the 6th floor again. If Dioris, Delfine or Charles is working you are in good hands and the free drinks will be flowing. The Starbucks in the lobby is nice to have but charges tourist pricing plus tourist taxes and fees...

There is a chance you can have the amenity fee waived based on your situation. Parking in the summer is valued at $30 so it kind of makes sense for those with a car. I'm trying to think of people at the front desk who would do that...maybe Anna if you are checking in with her...or ask for Courtney.

Enjoy!

hockeyinsider

Ugh. I should have known better because the property looks good from the pictures. But it's really, really tired. Yes, it received some fresh paint and art maybe two or three years ago, but it needs a good renovation. All the usual amenities, but surprises including slippers and mouthwash. It's increasingly difficult to find those at domestic properties, even a J.W. Marriott, without asking for them.

No bellman and no valet parking. No real marked math or smooth surface for rolling luggage from parking lot to rear entrance, which is really the main entrance. Front desk recognized me as a platinum, but the keycard envelope said platinum premier ambassador. I was given a choice between 1,000 points or breakfast in the lobby-level TGI Friday's restaurant. I choose the points and the complimentary Club Lounge breakfast. I also received vouchers for two complimentary alcoholic or non-alcoholic drinks in either TGI Friday's or Rainforest Cafe.

First room on the Club Lounge floor was a double overlooking the rooftop and parking lot literally right next to the elevators. I complained, as I was assigned a king-sized bed, and a few minutes later the front desk moved me to a 2-room, 2-bathroom suite, which was funny because when I arrived the front desk told there were no suite upgrades available unless I wanted a suite with family bunk beds. Well, this suite doesn't have bunk beds. The suite was clean, but lots of scratched furniture. Like everything else, it needs a renovation.

Club Lounge was empty when I was there. Cheese cubes, crackers, tomatoes, cucumbers and roast beef sandwiches. The only wine I saw was Beringer zinfandel, but it wasn't self-serve. No dessert options, not even cookies. Everything was put away at 7 p.m. sharp. For breakfast, no newspapers, orange juice was empty, and the only food choices were oatmeal, bagels and toast, some sort of cold pastry with icing, sliced pineapple, unknown yogurt with blueberries mixed in, and pre-dished eggs and bacon. No attendant working.

No enhanced internet option. Will see if they charge the resort fee when I depart, as there was no disclosure of it at check-in.

copyright1997

RobOnLI

I stayed here around Aug 25 for a couple of nights. I booked an award stay before Aug 18th (so lower redemption rate). My Plat Premier status was finally showing on Marriott but not SPG. When I checked in I showed them that I'm technically X4 (not P6) and they honored that. What it got me? I have no idea.

This hotel is VERY DATED. The hallways are dark and dingy. You're better off at a newer Fairfield Inn than this place.

The front desk was super helpful given the issues I had with status and my SNAs not being honored.

I, too, got told that the hotel was fully booked upon arrival. After a lot of issues (no need for details here), they found another room for us.

I was NOT charged for parking and/or any other resort fee because I'm an X4 on an award stay. They did hold enough for the resort fee for my room as a temp authorization on my card. But upon check out they told me it's all covered since I was using points.

Bottom line:
Pros: front desk staff, location
Cons: incredibly old and dingy and smelly

-RM

hockeyinsider

Not only did they charge me the resort fee, but they tried charging for parking even though parking was complimentary based on the Marriott application. After protesting, both charges were removed. The hotel manager claims they can charge the resort fee because "we are a franchise and don't have to provide things for free" to elite status guests.

hockeyinsider

The bathroom was fine and the room clean, but yeah the hotel is a dump with some of the worst food-and-beverage offerings I've ever seen. Supposedly, renovations are underway right now based on signage. I didn't see any signs of renovations, however.

Firebird2k6

Useful thread, I'd assume any renos won't be done by May?

runfromthefire

Any recent stays here? Renos mentioned in late 2018 and now its July 2019 .. worth the cheaper rate?? Or go across into Canada?

Firebird2k6

I stayed at the Marriott on the Falls. I saw someone post recently who went to the Sheraton and really liked it. They were upgraded to a suite with views from both falls from a regular room.

The Marriott on the Falls had terrible service, the staff contradicted themselves, the breakfast was the most disorganized operation, the front desk staff were stumped by questions. I would probably stay at the Sheraton if I went again 10 years from now. Stay in Canada though, for what it's worth.

KRSW

In general, things are nicer on the Canadian side. I've stayed at the Fallsview Marriott several times (before the latest renovation) and had decent stays. I much prefer the southern portion of hotel row rather than the Clifton Hill area -- much quieter and less tacky. Resort fees, Destination Marketing Fees, Parking Fees abound, but the DMF is *purely optional* despite what restaurants & hotels in the area may try to make it seem. Push them on it and they'll remove it.

I'm scheduled to stay at the Four Points on the Canadian side next week. Both Marriotts on the Candian side were asking outrageous prices. The Four Points is directly connected to the Fallsview Casino complex which is quite nice. Reviews are mixed on the hotel, but we'll see. I'll post a review.

CMK10

Stay Report - 9/24 to 9/25

Location: The hotel is really well located if you want to be on the American Falls side. It's an easy 10 minute walk to the park and the Maid of the Mist and the walk is very pleasant with some nice restaurants along with the usual touristy trap spots. You can also walk around downtown Niagara Falls which is mixed though I found a good deli. Lastly, it's next door to the Seneca Casino which is great.



Hotel: The hotel is one of the least inviting looking properties I've seen from the outside. The fact that they didn't even remove the old TGIFriday's logo is especially laughable. That said, it's actually nice enough on the inside. There's a large lobby with a business center and small sundry store. There's a Rainforest Cafe along with the hotel's own restaurant and a Hydro Spa (whatever that is). Also off the lobby is a fitness center and indoor pool. Parking is in the hotel's own lot for a fee.









Check In: We arrived at 1 PM and while thanked for being Titanium were unable to check in. The agent took my number and assured me he'd text me but he never did. When we came back at 3:30 PM we were able to check in. I did get breakfast as a welcome amenity along with lounge access.

Room: Definitely older but a nice size for a a two queen minus the bathroom which was absolutely miniscule. The room itself needs some new technology. There were only outlets next to one bed and none on the desk. The TV was tiny and not a SmarTV. Soundproofing is also bad, you can hear everything outside.







Lounge: Surprisingly there's a Sheraton Club still. It's very small but it's still there. For breakfast they had four kinds of cereal, bagels, pastries, muffins and granola bars. During the day there were cheese and crackers and snack mix along with sodas.





Overall if you want to be by the falls on the US side it's a good option though a refresh is badly needed.