Sheraton at the Falls, Niagara falls. NY. [Master Thread]
Sep 24, 2011, 2:05 pm
#16
Join Date: Sep 2010
Location: Canadia
Programs: A loyal Amerisuites customer... oh wait
Posts: 2,033
Sheraton at the Falls: poor experience
Stayed in June. Booked for 2 nights; checked out after 1 night.
Was assigned a very very large suite, which was the size of 2 original rooms merged into 1. So that was nice.
But the AC didn't work; front desk was contacted three times to please service the unit. Absolutely no response or acknowledgment over 2.5 hour period. We checked out the next day. Afterwards, the hotel sent a generic bulls--- email: "your opinions are important to us; please tell us about your stay". Hotel didn't respond to either of 2 polite replies.
The property itself is fine. Very convenient to Seneca casino across the street.
I've had great, quiet stays in beautiful rooms at both of the Sheratons on the fun side of Niagara Falls (Canada). I strongly recommend both those properties. Parkade parking is free at the Sheraton on the Falls Hotel (attached to the casino) if you get a casino card.
Was assigned a very very large suite, which was the size of 2 original rooms merged into 1. So that was nice.
But the AC didn't work; front desk was contacted three times to please service the unit. Absolutely no response or acknowledgment over 2.5 hour period. We checked out the next day. Afterwards, the hotel sent a generic bulls--- email: "your opinions are important to us; please tell us about your stay". Hotel didn't respond to either of 2 polite replies.
The property itself is fine. Very convenient to Seneca casino across the street.
I've had great, quiet stays in beautiful rooms at both of the Sheratons on the fun side of Niagara Falls (Canada). I strongly recommend both those properties. Parkade parking is free at the Sheraton on the Falls Hotel (attached to the casino) if you get a casino card.
Sep 27, 2011, 11:00 pm
#18
Join Date: Nov 2007
Programs: Aeroplan, Marriott Bonvoy (Gold)
Posts: 280
Stayed there for a one night award last week.
Although there was a mix up with my reservation and I am Gold, the only "upgrade" they offered was to a king room but I needed 2 beds so stayed with the 2 queens.
The hotel is very clean, renovated and looks great. Our room was a bit small with a tiny bathroom.
The location on the other hand is not the best. It is far from the falls and the buffalo airport. All together I do not see much reason to stay there again.
Although there was a mix up with my reservation and I am Gold, the only "upgrade" they offered was to a king room but I needed 2 beds so stayed with the 2 queens.
The hotel is very clean, renovated and looks great. Our room was a bit small with a tiny bathroom.
The location on the other hand is not the best. It is far from the falls and the buffalo airport. All together I do not see much reason to stay there again.
Sep 28, 2011, 11:00 am
#19
Join Date: Jun 2007
Programs: CO-plat, SPG-plat
Posts: 1,655
Niagara Falls, NY is of course far from BUF -- that's why it is not part of Buffalo, NY. No property close to BUF would also be close to Niagara Falls.
To its credit, this property properly acknowledges Platinum benefits during my stays. I received two restaurant breakfast vouchers for the two registered guests in the room (although on one of the nights, the clerk would only give me one -- spoke to a different person at front desk the next morning to obtain a second voucher).
When I arrived for breakfast at my second stay, the waitress from my previous stay's breakfast remembered me and specifically walked from the other side of the restaurant to greet me although she wasn't serving me that day. This really engendered a warm feeling for the property on my part.
I booked a suite, and that's what I received. Climate control system in the room worked just fine. The suite seems made up of two adjacent rooms with the wall taken out. This results in a very large living room with sofa, dining table with 4 chairs. For those traveling with a family, this extra space and chairs are very welcome. The suite is also equipped with mini-fridge and microwave.
Bathroom came with appropriate toiletries including shower gel and 2 bars of soap.
The indoor pool is much larger than I expected and had an attendant present the vast majority of the time. I found his presence very welcome as he would ask people behaving in an unruly manner to straighten up their act.
Oct 13, 2011, 9:04 am
#20
Join Date: Mar 2011
Location: dca
Programs: Delta Plat, United Silver, Marriott LT Titanium, HHonors Silver, Hertz PC
Posts: 337
Just had a one night stay at this property. I have stayed there before when it was a Holiday Inn and can see the difference with the changeover. I was on a cash and points rate. When booking the standard room and suites were the same rate so I obviously picked the suite. It had a nice lounge area with fridge and microwave. I also like the walk in shower opposed to the tub combos. No complaints at all.
As for the location, it is a very short walk to the Niagara Falls State Park. You can also walk across the bridge into Canada with little effort. Parking in the lot next door is $5 per day with in and out privileges. Directly across the street from the Casino in case you are looking for gambling. Glad the NY side is starting to get some better hotel options.
As for the location, it is a very short walk to the Niagara Falls State Park. You can also walk across the bridge into Canada with little effort. Parking in the lot next door is $5 per day with in and out privileges. Directly across the street from the Casino in case you are looking for gambling. Glad the NY side is starting to get some better hotel options.
May 15, 2012, 9:05 am
#21
Join Date: Jan 2005
Location: NYC
Posts: 752
saw this on dealfind for a one night stay for $99 plus all kinds of credits:
http://www.dealfind.com/travel/new-y...city-2012May15
any idea if we still earn stay credit on this deal?
http://www.dealfind.com/travel/new-y...city-2012May15
any idea if we still earn stay credit on this deal?
May 15, 2012, 5:27 pm
#22
Join Date: May 2012
Location: Toronto
Programs: AP SE, Bonvoy Plat, HH Gold, EC Executive, Hertz Pres Circle, Avis Pres Club
Posts: 227
I stayed there a couple of months ago - sorely dissapointed. Some of the staff was rude and the hotel looked tired, worn and rundown. I did get the upgrade to a large suite, but it smelled from cigarette smoke ... On the other hand, the Sheraton On the Falls in Ontario is a great hotel with amazing staff, nice rooms and a good vibe.
May 16, 2012, 2:09 pm
#23
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Welcome to FlyerTalk, FlyingUsedToBeFun!
On the other other hand, the Sheraton On the Falls:
1. Cost way more cash.
2. Has no points + money rates, and thus cost tons more on points.
3. Is on the ON side where there are lots of good options, while there are way fewer good options on the NY side.
I would hope that the Sheraton On the Falls in ON is much better. It better be, for all that extra money (or points) it charges (over every other SPG property in the area). But it's on the other side of border, so it's not a substitute for everyone.
What would be more helpful is a comparison to the Four Points that's also on the NY side.
I stayed there a couple of months ago - sorely dissapointed. Some of the staff was rude and the hotel looked tired, worn and rundown. I did get the upgrade to a large suite, but it smelled from cigarette smoke ... On the other hand, the Sheraton On the Falls in Ontario is a great hotel with amazing staff, nice rooms and a good vibe.
1. Cost way more cash.
2. Has no points + money rates, and thus cost tons more on points.
3. Is on the ON side where there are lots of good options, while there are way fewer good options on the NY side.
I would hope that the Sheraton On the Falls in ON is much better. It better be, for all that extra money (or points) it charges (over every other SPG property in the area). But it's on the other side of border, so it's not a substitute for everyone.
What would be more helpful is a comparison to the Four Points that's also on the NY side.
Last edited by sdsearch; May 16, 2012 at 2:18 pm
May 16, 2012, 4:13 pm
#24
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
We were upgraded to a very large room with amazing views of the falls. Although you might get a better view of the falls at a hotel closer to the Canadian falls, we really liked the area around the hotel.
My only complaint is that reception basically lied to us about parking and tried to force us to pay 19 CAD (and you don't earn starpoints). You can park at the casino for basically free (if you gamble just a little).
My only complaint is that reception basically lied to us about parking and tried to force us to pay 19 CAD (and you don't earn starpoints). You can park at the casino for basically free (if you gamble just a little).
May 16, 2012, 4:19 pm
#25
Join Date: Aug 2010
Location: NY
Programs: GP plat, SPG plat
Posts: 289
Stayed here a couple months ago and was upgraded to a suite on the top floor (didn't have to use a suite cert, just regular plat upgrade).
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
May 17, 2012, 6:30 am
#26
Join Date: Mar 2007
Posts: 3,990
Stayed here a couple months ago and was upgraded to a suite on the top floor (didn't have to use a suite cert, just regular plat upgrade).
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
Cheers,
May 18, 2012, 4:38 pm
#28
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
We were upgraded to a very large room with amazing views of the falls. Although you might get a better view of the falls at a hotel closer to the Canadian falls, we really liked the area around the hotel.
My only complaint is that reception basically lied to us about parking and tried to force us to pay 19 CAD (and you don't earn starpoints). You can park at the casino for basically free (if you gamble just a little).
My only complaint is that reception basically lied to us about parking and tried to force us to pay 19 CAD (and you don't earn starpoints). You can park at the casino for basically free (if you gamble just a little).
Stayed here a couple months ago and was upgraded to a suite on the top floor (didn't have to use a suite cert, just regular plat upgrade).
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
It was a 2-floor suite with a nice view of the falls.
While the upgrade was nice and the room very spacious, the hotel has this really "divey" feel about it (maybe it's just that Niagara Falls has that feel in general). I particularly hate getting off on the 2nd floor, which is the connection to the casino and other restaurants/neighboring hotels. As soon as you get out of the elevator it's like a Dave and Buster's circus.
The hotel on the Canadian side (about which you both posted) is called Sheraton On The Falls. Its main thread is:
http://www.flyertalk.com/forum/starw...er-thread.html
The hotel this thread you're reading is about, on the USA side (ie, in Niagara Falls, New York state), is called Sheraton At The Falls.
So while they are similar names, they are not the same names! The precise preposition makes a big difference in this case.
Jun 3, 2012, 10:48 am
#29
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
It's overcast and showering today (luckily it was nice yesterday afternoon when I arrived, and I spend several hours after that in the NY side falls park), so I'm catching up on FT before checking out.
I should point on before the rest of this that I arrived on a Saturday (1-night stay) and thus am checking out on a Sunday. The night I arrived I think the hotel was close to full (a few days earlier it showed no rooms available for that night online), but tonight it shows lots of rooms available.
I'm currently SPG Plat.
They had no problems giving me a 4 pm late checkout this morning.
They forgot to give me a breakfast voucher at check-in, but had no problems quickly giving me one this morning. (I didn't realize I needed one until I went into the breakfast room.)
The breakfast was decent, with some parts better than others. The fresh fruit was good (included grapefruit and pineapple slices), the scrambled eggs just ok, the breakfast potatoes with vegeratles ok, the breads fine. The yogurts in serving trays did not seem appealing (they were clumpy like some overprocessed-with-gelatin packaged yogurs are). There were prepackaged Dannon yogurt parfait things which I assume would the same as anywhere else they're available (I did not try them here, but I 've had them before elsewhere).
They upgraded me from a normal king to a king suite on the top (6th) floor. It smelled a little bit of something, but not smoke, maybe of some heavy cleaning or I don't know what. I mostly don't notice it, then occasionally for a moment do, then don't notice for a long time again, so it wasn't an issue for me (but might be for someone with a stronger sense of smell?). There's a dividng wall with a large flatscreen TV on either side, but no doors between the bedroom and living area. Some of the furniture looks newish, but the carpet and some other furnitue looks dated.
(Other than perhaps being a bit miscalibrated, the AC in my suite works fine.)
On the 6th and 4th floors there's a "lounge" across from the elevator but it's just a worn and tired seating area, nothing more, not a "lounge" in the Sheraton sense.
There's something behind locked glass doors on the 5th floor, but I'm not sure what. One of the elevators says 5th floor has a lounge and is Club Floor, and to use your key card to access it, but the other elevators just say it's an SPG floor! So did use to be a Club Lounge and they got rid of it, or is it going to be a Club Lounge in the future???
I can't tell!
Internet seems to work well and is free for everyone, not access code, not even an "I agree" login, just connect WiFi and go! ^
I stayed at 2800 points + $45 and I'm quite happy with it at that rate.
It took me only 20 minutes to walk back from the Horshoe Falls overlook on Goat Island (the furthest-away falls overlook on the US side) to this hotel. The very nearest hotel to the falls on the NY side (Comfort Inn The Pointe) it still would have taken 15 minutes ( passed it on the way here). So I have no problems at all with the location.
The hotel doesn't have a resaturant of its own other than for breakfast. They turn that task over to the TGI next door (inside the same building), which opens at 11 am as soon as the Sheraton breakfast closes. (The breakfast is 6:30 to 11 every day.) I didn't try the TGI; I ate at a Indian buffet restaurant last night that was only about 2 blocks away.
The only "view" from my room (that faces toward Canada) is the hotels on the other side. And as nice as it may from the inside, I've noticed that the Sheraton On The Falls (ie, the one on the Canadian side with the view of the falls) looks the ugliest from the outside looking from the US side. It's got a weirdly blotchy greenish-black wall of windows looking wierdly discolored, in way that no other hotels around there that I see do! What's up with that??? Not the best ad for a hotel for those who first see the Canadian hotels from the US side beofre they book one...
I should point on before the rest of this that I arrived on a Saturday (1-night stay) and thus am checking out on a Sunday. The night I arrived I think the hotel was close to full (a few days earlier it showed no rooms available for that night online), but tonight it shows lots of rooms available.
I'm currently SPG Plat.
They had no problems giving me a 4 pm late checkout this morning.
They forgot to give me a breakfast voucher at check-in, but had no problems quickly giving me one this morning. (I didn't realize I needed one until I went into the breakfast room.)
The breakfast was decent, with some parts better than others. The fresh fruit was good (included grapefruit and pineapple slices), the scrambled eggs just ok, the breakfast potatoes with vegeratles ok, the breads fine. The yogurts in serving trays did not seem appealing (they were clumpy like some overprocessed-with-gelatin packaged yogurs are). There were prepackaged Dannon yogurt parfait things which I assume would the same as anywhere else they're available (I did not try them here, but I 've had them before elsewhere).
They upgraded me from a normal king to a king suite on the top (6th) floor. It smelled a little bit of something, but not smoke, maybe of some heavy cleaning or I don't know what. I mostly don't notice it, then occasionally for a moment do, then don't notice for a long time again, so it wasn't an issue for me (but might be for someone with a stronger sense of smell?). There's a dividng wall with a large flatscreen TV on either side, but no doors between the bedroom and living area. Some of the furniture looks newish, but the carpet and some other furnitue looks dated.
(Other than perhaps being a bit miscalibrated, the AC in my suite works fine.)
On the 6th and 4th floors there's a "lounge" across from the elevator but it's just a worn and tired seating area, nothing more, not a "lounge" in the Sheraton sense.
There's something behind locked glass doors on the 5th floor, but I'm not sure what. One of the elevators says 5th floor has a lounge and is Club Floor, and to use your key card to access it, but the other elevators just say it's an SPG floor! So did use to be a Club Lounge and they got rid of it, or is it going to be a Club Lounge in the future???
I can't tell!Internet seems to work well and is free for everyone, not access code, not even an "I agree" login, just connect WiFi and go! ^
I stayed at 2800 points + $45 and I'm quite happy with it at that rate.
It took me only 20 minutes to walk back from the Horshoe Falls overlook on Goat Island (the furthest-away falls overlook on the US side) to this hotel. The very nearest hotel to the falls on the NY side (Comfort Inn The Pointe) it still would have taken 15 minutes ( passed it on the way here). So I have no problems at all with the location.
The hotel doesn't have a resaturant of its own other than for breakfast. They turn that task over to the TGI next door (inside the same building), which opens at 11 am as soon as the Sheraton breakfast closes. (The breakfast is 6:30 to 11 every day.) I didn't try the TGI; I ate at a Indian buffet restaurant last night that was only about 2 blocks away.
The only "view" from my room (that faces toward Canada) is the hotels on the other side. And as nice as it may from the inside, I've noticed that the Sheraton On The Falls (ie, the one on the Canadian side with the view of the falls) looks the ugliest from the outside looking from the US side. It's got a weirdly blotchy greenish-black wall of windows looking wierdly discolored, in way that no other hotels around there that I see do! What's up with that???
Not the best ad for a hotel for those who first see the Canadian hotels from the US side beofre they book one...
Sep 21, 2013, 8:34 pm
#30
Join Date: Jun 2012
Location: New York, NY
Programs: FSPP, Virtuoso, Belmond Bellini Club, STARS, Hyatt Privé, Peninsula PenClub, etc.
Posts: 112
Overall, not a bad stay for a Sheraton, given I was prepared for a fairly basic and tired property. Reception staff very nice, noted that as SPG Gold I had access to the Lounge (only problem was that initially my key card didn't work, but that was remedied) and checked me in quickly, including into a slightly upgraded room (although I did proactively request it).
2nd floor room had no view at all, but was very large, with sitting area, mini fridge, microwave, 2 flat screen TVs, King bed, but fairly compact bathroom with tub/shower combo.
Lounge breakfast decent--fresh fruit, which is always nice, and mediocre quality baked goods and yogurts. Espresso machine not working, so just conventional coffee.
Cocktail hour in the early evening also good for a basic Sheraton, with cubes of cheese, ham, chips, salsa and one hot item--today it was bacon wrapped scallops. Cab was drinkable.
Have not had time to try the pool.
A pity the main dining outlet apart from Starbucks is TGI Fridays, with all of 1 1/2 stars on Yelp--that takes special talent.
2nd floor room had no view at all, but was very large, with sitting area, mini fridge, microwave, 2 flat screen TVs, King bed, but fairly compact bathroom with tub/shower combo.
Lounge breakfast decent--fresh fruit, which is always nice, and mediocre quality baked goods and yogurts. Espresso machine not working, so just conventional coffee.
Cocktail hour in the early evening also good for a basic Sheraton, with cubes of cheese, ham, chips, salsa and one hot item--today it was bacon wrapped scallops. Cab was drinkable.
Have not had time to try the pool.
A pity the main dining outlet apart from Starbucks is TGI Fridays, with all of 1 1/2 stars on Yelp--that takes special talent.