W St Petersburg, Russia [Master Thread]

Old Apr 4, 16, 1:31 pm
  #61  
 
Join Date: Jun 2015
Location: Helsinki, Finland
Programs: SPG Plat, IHG Spire, BAEC Bronze
Posts: 18
Spent four nights here over Easter, mini-review:

The location of the hotel is amazing, right next to the best sights in St. Petersburg and also on a fairly quiet small street. The overall feel is new and fresh. The staff were ok and cool as typical for W, but a few small improvements should be put in place (checking out took ten minutes, the front desk wasn't 100% attentive). On the other hand this is Russia, so what can you expect...

Platinum, so upgraded, but not to a suite, only a Mega room. Good size and well layed out room. Breakfasts were good with all the food set up in a pretty way and the French toast on order being especially good.

The highlight was the newly opened hotel restaurant, Cococo. The dinner we had there was amazing - fine dining Russian style. The service again was a bit lacking, but the food was so good it's the only thing I really want to remember.

Overall, good stay and the location really is superb. Also try the Four Seasons bar&restaurants next door - high-quality stuff
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Old Jul 17, 16, 10:56 am
  #62  
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W St Petersburg is offering a discount of 15% off (accommodation)/10% off (miX in St.Petersburg by Alain Ducasse/Bliss SPA) for all Citibank/Citi/Citigroup credit card holders until 31 December 2016. For details, see http://www.citiworldprivileges.com/r...ST-PETERSBURG/
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Old Feb 15, 17, 5:21 am
  #63  
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Originally Posted by Medved View Post
Had a fantastic stay in June for 5 (of course nights) .
Both Plat families (us and friends) were upgraded to W Suites each -- very nice for 2 adults and 2 smaller kids.
Plat recognition is very high -- though breakfast was called "continental", it had a half dozen of hot options (for all 4 as a Plat amenity), fruites, candies for kids and a bottle of nice Italian wine for papa and mama.
that's good to know....planning a trip here later this year with my wife & 2 small kids....will be using suite nights so hoping to get an upgrade to a nice suite....
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Old Oct 11, 17, 3:05 pm
  #64  
 
Join Date: Oct 2003
Location: Moscow, Russia
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1. hotel has only one restaurant whch is managed by third party, food is good, you even can book the table for the breakfast (which is untill 12 on sundays - nice touch), but if you decide to get bill settled to your room you will need to pay extra 5%, + restaurant is small and normally overbooked on weekends, so no way you can sit there without reservation, which I didn't have obviously arriving friday evening - this only leave you with the room service or eat outside

2. on Fridays, sometimes Saturdays hotel is hosting DJ nights... during June - end of September they normally playing at the roof top terrace which is great if you not sleppin under it with open window, but all other times the hotel Lobby area is transformed in to the night club ;-)) with face control and bodyguards, so no way you can invite your friends for the evening cocktail during on Friday or Saturday night after midninght

3. Mpre about music from the Lobby - this night we needed to sleep because of our job early on Saturday, but music from the downstairs can be clearly heard in our room, which was on the 5th floor... I'm really sorry for the people who stayed on 2nd and 3rd floor above the Lobby...

4. TV in the room is outdated - hotel was open 7 years ago and TVs are still the same (this goes to IPod docking station as wel) - 7 years, cooomoon!!! ... I only was trying to watch the movie from my phone or USB Flash card

5. I contacted concierge day before arrival - sent the confirmation of the order I made which should be delivered to the hotel during my flight to St. Petersburg - concierge confirmed that they contacted courier and will be checking the parcell - on Friday evening when I arrived there was no parcel and it was too late to call the delivery company and concierge of course simply forgot about my request....
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Old Oct 12, 17, 12:33 am
  #65  
 
Join Date: Feb 2001
Location: somewhere north of stateside...
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I had a great stay here in September, four nights upgraded to a Fantastic Suite using SNAs. Large, comfortable room with a bath and a half, two step-out balconies with a view of St. Isaac's, and a comfortable king bed. Bottles of water replenished daily, and housekeeping did a good job.

I took the breakfast as my amenity, which was really solid and served in Cococo. They make all the coffees to order, so it always took a few minutes to get another one - I would have been happy with a small carafe or brewed coffee. I also had dinner at Cococo one night and enjoyed it - its clearly popular with the local crowd and was packed on Saturday night. Prices were high for Russia, but given the value of the ruble, I found the restaurant (and indeed the whole cite) to be good value.

F+B is also served in the Living Room (lobby), which was a fairly dead scene, as well as the terrace on the roof. I charged F+B from all three outlets to my room, however the bill at Cococo didn't result in SPG points in my account - which I believe it should have. I haven't bothered following up.

The gym and sauna/steam/pool are open to all hotel guests. Gym is small, but with decent equipment.

The location is amazing. There are a hundred great sites to see in St. Petersburg, but my favourite was probably the interior of St. Isaac's. Do yourself a favour at every ticketing line and get your tickets from the automatic kiosks, rather than lining up. If you're going to the Hermitage (Winter Palace location), buy your tickets at the Hermitage (General Staff Quarters) across Palace Square - no lines there at all, and once you have a ticket there's a separate line just to the left of the Winter Palace ticketing line. I didn't wait more than a minute to get in.

All in all, a very good hotel in a city I really enjoyed. As mentioned, the location is outstanding. I'll definitely be back, and would recommend the W to anyone.
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Old Jan 3, 18, 8:43 am
  #66  
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Anybody have the same complaint I do about the security bar on the room doors basically not working? And seemingly anybody can get pst the deadbolt. Thiiyhhts?
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Old Jan 20, 18, 12:05 am
  #67  
 
Join Date: Oct 2009
Location: Los Angeles, CA
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Leaving Marriott 1/31/18

http://www.starwoodhotels.com/whotel...ropertyID=3270

new operator won't be announced till 2/1:

https://www.kommersant.ru/doc/3522964
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Old Jan 20, 18, 6:34 am
  #68  
 
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Originally Posted by James Luckard View Post
Leaving Marriott 1/31/18

Hotel in Atlanta | W Atlanta ? Midtown

new operator won't be announced till 2/1:

https://www.kommersant.ru/doc/3522964
bad news indeed.
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Old Jan 20, 18, 9:29 am
  #69  
 
Join Date: Dec 2006
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Question for Lurker
I have a cash and points reservation for four nights in July. What happens to that reservation and platinum benefits?
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Old Jan 20, 18, 1:16 pm
  #70  
 
Join Date: Feb 2001
Location: somewhere north of stateside...
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I'm not sure if this is dealt with property-by-property, but I had a Cash and Points reservation at the Hotel Kamp in Helsinki, booked for a date after the hotel's departure from SPG. This was back in 2016 and pre-merger, but I received the following message from "SPG Participation":

Dear makin'miles,

As a valued Starwood Preferred Guest member, we are writing to inform you of a change in the status of Hotel Kämp, a Luxury Collection Hotel, Helsinki. As of February 29, 2016 the property was no longer part of Starwood Hotels and Resorts Worldwide or Luxury Collection and no longer participates in the Starwood Preferred Guest (SPG) program.

We see you are currently holding a reservation, confirmation number XXXXXXXXX arriving on XX August 2016 and departing on XX August 2016. We are pleased to inform you that the hotel will honor your reservation for a Preferred (free) Night Award, including Cash and Points, as your stay was originally confirmed. However, since the hotel will no longer be affiliated with the Starwood system, you will not earn Starpoints for any eligible charges incurred, nor will you receive any of your Starwood Preferred Guest membership amenities or benefits. We realize this may be disappointing but hope we can count on your understanding.

Should you need assistance, and wish to connect with a member of our Customer Service team, you may email us at [email protected]

We appreciate your continued patronage of Starwood Hotels & Resorts Worldwide and we apologize for this unforeseen change and any inconvenience it may cause for you. We look forward to welcoming you to a Starwood Preferred Guest participating property in the near future.

Sincerely,
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Old Jan 21, 18, 2:50 am
  #71  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
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So I guess no upgrade or breakfast for me in June. How much is breakfast for two?
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Old Jan 22, 18, 1:56 am
  #72  
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Originally Posted by avja View Post
Question for Lurker
I have a cash and points reservation for four nights in July. What happens to that reservation and platinum benefits?
As posted by makin'miles, you may contact our Customer Service Team via email at [email protected] in regard to your reservation.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
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Old Jan 23, 18, 11:00 am
  #73  
 
Join Date: Mar 2008
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Originally Posted by avja View Post
Question for Lurker
I have a cash and points reservation for four nights in July. What happens to that reservation and platinum benefits?
If any one has gotten a reach out from SPG in regards to a similar reservation at the W St. Petersburg then can you share that just so I can know when they are officially emailing the reservation holders. I am in the same predicament as Avja, as I am sure many other people are, as I was able to book the cash and points rate recently on Jan 18th. I have not received any notice officially but have done as the Lurker suggested. The problem is that reservations that time of year are slim pickings. Many hotels ideally located are showing sold out or almost. I bet you I am missing some jewels but I stopped thinking about it after I booked 2 rooms at the the W. As a platinum the potential for upgrade and the breakfast sealed the deal. But, alas, that seems to have now gone away. I am assuming the actual too reservation will hold.
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Old Jan 25, 18, 8:50 am
  #74  
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Has anyone heard what’s to become of this property after it deflags from W?

It’s actually pretty rare IME for a W to deflag, actually. The last Ws I can remember leaving SPG were the W Tuscany and Court properties in NYC in 2010!
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Old Jan 25, 18, 9:43 am
  #75  
 
Join Date: Sep 2002
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Originally Posted by Starwood Lurker III View Post
As posted by makin'miles, you may contact our Customer Service Team via email at [email protected] in regard to your reservation.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
I emailed them on Monday about my upcoming reservation, haven't even received an acknowledgement of my email.
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