Uh Clem

Stayed at the Renaissance near CLT just over a week ago. Checked in pretty late (close to midnight) as I originally had a reservation at the Residence Inn down the street where I had a late check in. Had to check out of the Residence Inn minutes after I arrived due to a faulty A/C unit in my room. Rather than book me at another hotel they simply allowed me to get a last minute refund and left it up to me to find another hotel. I tried logging onto the internet from their lobby but had no coverage so I asked the front desk clerk to see if she could get me a room at the Renaissance down the road which they did. I checked into the Renaissance and the next morning I realized that they never offered me my Platinum Arrival gift. I called the front desk and the lady I spoke with was pretty rude and acted like it was my fault. Made me feel like I needed to apologize for being a guest. She did agree to add the points to my account. A few days later I remembered about the guarantee and the $100 I should have received for the Hotel not offering me the gift at check in. I usually don't ask for this but because of the attitude of the front desk when I called I decided to request my $100. I called the hotel on Monday and asked to speak with the manager. I was told to leave a message on his voicemail and he would get back to me. I left a message with my reservation number and details of my stay and their lack of offering me the Platinum Arrival Gift. It's now Saturday and I have yet to hear back from him. On Monday I also filed a complaint with Marriott regarding my having to move in the middle of the night due to the Residence Inn not having a working room and the lack of the welcome gift at the Renaissance. Still waiting to hear back from Marriott on this. Is Marriott trying to get rid of their Lifetime Platinum Members?

RogerD408

Unfortunately, the rules call for the PAG to be requested prior to check out, so don't expect anything (but nice if they do). Most T&Cs have so much wiggle room you can drive a truck through them, such as they only have to offer, they don't have to deliver. I've had several properties put down I asked for points when they never allowed me to choose. But, like you, their attitude usually determines if I'll push for the PAG. Good Luck.

dayone

This.

Points Scrounger

I had an award night at a Marriott that posted promptly with no amenity points. It is my recollection that at check-in the clerk confirmed that I wanted the points instead of the food and beverage amenity. However, when I called the hotel just now to track them down I was informed that (after checking with her manager) points are only given for paid stays.

Let it go, or is there a way to pursue this?

joshua362

That is total BS, at least for now. But whether its worth the aggravation for 500 points is up to you.

SkiAdcock

If you can get through to MR cust svc, call & tell them the PAG points didn't post or send an email or fax. Don't even get into the award stay scenario, as the FDC was wrong. MRCS will post the points.

Cheers.

Points Scrounger

Thanks! Was on hold for quite a long time, but once I got through the rep understood what I was asking and posted the points immediately.

Tanic

I am finding almost of half my stays this year are missing some sort of bonus points, but calling MR to fix the problem isn't the panacea that it used to be. The reps seem to be under orders to call the hotel while you wait on hold. Before merger mania took over, the reps would just post the points and that would be it.

HookEm

MSPeconomist

alc

I think OP is referring to this PDF:

https://members.marriott.com/wp-cont...ift_Final2.pdf

And my answer to OP is that these welcome gift is available to all "Platinum" Elite levels, which include P, PP, and PP with Ambassador Service.

hockeyinsider

And that's the problem. Marriott could have used the new, combined program as an opportunity to differentiate the levels of platinum with a better welcome gift for each level. Even if it was just double the points for each level. It could have copied Hyatt and gave room service breakfast as an amenity for platinum premier ambassador.

For all practical purposes, most properties will treat a platinum (the former gold) the same as a platinum premier. Maybe, just maybe a platinum premier ambassador, which should just be called ambassador, will get a better experience if you consider getting a $8 bottle of wine and a plate of processed cheese cubes in your room a better experience.

HookEm

mahasamatman

Taken from an SPG point of view, the welcome bonus for Platinums is being reduced from 1,500 to 1,000 points. So there's a lot of point savings there for Marriott.

CPRich

They also could have elected to offer Lounge access to only Platinum Premiere to differentiate it from Platinum. There's an infinite number of permutations they could have chosen.

Seem odd that you're concerned that they're not different, then mock what the difference would be.