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Hotel Arts Barcelona - A Ritz Property [Master Thread]

Hotel Arts Barcelona - A Ritz Property [Master Thread]

Old Mar 26, 22, 8:49 am
  #76  
 
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Originally Posted by uhm View Post
(kind of a nasty stunt to pull with a client ordering heavily marked up 500 euro bottles of champagne to the room).
While I appreciate you trying to support the property, if (already) ordering food for delivery -- might as just bring in the bubbles yourself. Especially with hotel mark-up and IRD delivery fees.

Also, agree 100% wrt MO.
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Old Mar 26, 22, 1:11 pm
  #77  
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Without wanting to cause a massive debate, its worthwhile noticing that ordering delivery food to high end hotels is a relatively new concept in much of Europe and socially isnt entirely acceptable as yet. Its very different from the US where a combination of greater use of technology, crappy/ limited room service and a greater focus on individualism has meant its a lot more common. I wouldnt be surprised at all that I had to come down to get food.

It seems theres a bit of an undercurrent of poor communication in the review (despite the OP presumptively speaking Spanish). It would be a shame if the hotel has let go of their veteran staff who were very good. Curious to see what others have to say.
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Old Mar 26, 22, 5:02 pm
  #78  
 
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Originally Posted by uhm View Post
The location is definitely great if you want to be close to the beach and the clubs, neither of which are good in Barcelona. The location is not great if you want to avoid getting robbed. Before COVID this area used to be dangerous after dark, now it's even worse. (And by worse I mean that someone literally stabbed out the tires of my car as I was driving, in order to steal our passports from the back seat, the police says this is super common post-COVID. Didn't happen right next to Arts, but speaks to the overall situation in the city.)

The location also sucks if you want to enjoy the things Barcelona truly excels at, here you won't be surrounded by amazing restaurants or beautiful architecture. Almost every lunch or dinner will involve a decent amount of driving.

I lived in Barcelona for around 4 years pre-COVID, so this isn't just a panicky tourist take. The area attracts robbers because it's relatively secluded but draws in a lot of drunk wealthy foreigners, going in and out of the Arts, Casino and Clubs. I wouldn't walk around here wearing any kind of a watch.


EDITION and Cotton House are the Marriott properties I hear good things about.
The EDITION is very good - I stayed there twice last summer. I also quite liked the W last summer - if you want to be near the beach, the W location is better than the Arts IMO. I walked extensively around that area as we are big walkers. Arts is very close to the kind of clubs I would pay to avoid, but then Im not a big fan of nightclubs or the kind of clientele these particular venues seemed to attract.

Unless you specifically like the beach or want to go clubbing/gambling, the location of the EDITION is vastly superior for a city break and sampling the more authentic and desirable parts of Barcelona.
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Old Mar 26, 22, 5:41 pm
  #79  
 
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Originally Posted by Radiation Station View Post
The EDITION is very good - I stayed there twice last summer. I also quite liked the W last summer - if you want to be near the beach, the W location is better than the Arts IMO. I walked extensively around that area as we are big walkers. Arts is very close to the kind of clubs I would pay to avoid, but then Im not a big fan of nightclubs or the kind of clientele these particular venues seemed to attract.

Unless you specifically like the beach or want to go clubbing/gambling, the location of the EDITION is vastly superior for a city break and sampling the more authentic and desirable parts of Barcelona.
+1 on the clubs -- I'm an early morning runner -- and at 5am there are many amazing things to see next to the Arts at the club exits -- and also on the beach - by the time I would get to the W and back most of it was gone -- via police or ambulance....
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Old Mar 26, 22, 7:01 pm
  #80  
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Originally Posted by EuropeanPete View Post
Without wanting to cause a massive debate, its worthwhile noticing that ordering delivery food to high end hotels is a relatively new concept in much of Europe and socially isnt entirely acceptable as yet. Its very different from the US where a combination of greater use of technology, crappy/ limited room service and a greater focus on individualism has meant its a lot more common. I wouldnt be surprised at all that I had to come down to get food.

It seems theres a bit of an undercurrent of poor communication in the review (despite the OP presumptively speaking Spanish). It would be a shame if the hotel has let go of their veteran staff who were very good. Curious to see what others have to say.
I've never asked a luxury hotel to bring up outside food. I have, however, asked the Concierge to source local delicacies or well known local food outlets which most will happily oblige. In that case it's delivered effortlessly to the room. I would not expect the hotel to deliver Uber Eats orders.

I also agree that rather than pay for overpriced bottles of alcohol from the hotel to source them yourself and request an ice bucket.
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Old Mar 27, 22, 1:22 am
  #81  
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Originally Posted by EuropeanPete View Post
Without wanting to cause a massive debate, its worthwhile noticing that ordering delivery food to high end hotels is a relatively new concept in much of Europe and socially isnt entirely acceptable as yet. Its very different from the US where a combination of greater use of technology, crappy/ limited room service and a greater focus on individualism has meant its a lot more common. I wouldnt be surprised at all that I had to come down to get food.

It seems theres a bit of an undercurrent of poor communication in the review (despite the OP presumptively speaking Spanish). It would be a shame if the hotel has let go of their veteran staff who were very good. Curious to see what others have to say.
Heres the current IRD menu, its unusually short. Its not exactly the typical European luxury hotel IRD menu. It was the first place I looked before ordering external delivery, I just didnt want anything IRD had to offer.

I cant say I ever had any hotel refuse to bring up food before COVID, and during COVID every time its just been a matter of Hey, can you ask your manager to make an exception?. Here that was met with an annoyed sounding I am the manager, an utter refusal to escalate my request. After speaking with the *actual* duty manager, it was clear my request should have been escalated.

I just feel like nobody at this property cares about anything. Phones go unanswered more often than not, I regularly have to call 3-4 times just to get someone to pick up. Ive never experienced that, anywhere.

Ive made specific complaints about cleanliness (vomit(?) stains on the bathroom glass door!), housekeeping has done nothing to address this.

Ive raised every single complaint mentioned here with various people at the hotel, there hasnt been even the slightest attempt at service recovery.


Originally Posted by m0hamed View Post
I would not expect the hotel to deliver Uber Eats orders.
I often live at luxury properties for weeks at a time, sometimes months. Ive never had any issues with uber eats orders anywhere (in Europe, I dont travel in the US).

I think its perfectly okay for a hotel to not accept external food deliveries, they just shouldnt lie about the reasons. I was initially told that since COVID they can no longer bring food up for health and safety reasons, which is an obvious lie and utterly insulting.

If the policy is there to improve IRD profits as the duty manager admitted, then the hotel should be honest about that.
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Last edited by uhm; Mar 27, 22 at 1:29 am
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Old Mar 27, 22, 2:21 am
  #82  
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Since were checking out right now, I decided to help the next guests and clean a little since theres apparently no housekeeping at this property 🤣

Heres a video of the stains on the glass door to the toilet Ive been complaining so much about (and told the hotel several times) https://streamable.com/jljexa

Is it vomit or diarrhea? Im not sure, but Im leaning towards diarrhea now.


Edit, post-checkout vibes: I asked the hotel to waive our parking charges (45 eur/night, 4x). After 20 minutes of negotiating about it amongst themselves, they agreed to do so.
At least they were open to some kind of service recovery, even though I had to ask for it myself. Had it been a client instead of me visiting for a site inspection, we wouldve certainly insisted on a full refund of the stay.

Last edited by uhm; Mar 27, 22 at 3:48 am
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Old Mar 27, 22, 7:39 am
  #83  
 
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We had a five day stay in October 2021. We stayed in a city facing suite. There were no issues with cleaniless. We got housecleaning when we wanted. (i.e. when we did not have our DND on). There was a turndown service as well. I did however feel the rooms could do with a refurb.











I liked the location. Yes its away from the city but not too far. There is a taxi rank within a minute of the hotel and a Metro station is about 5-6 minute walk. We used the subway and walked back in the evening on one occasion and there were lots of people around. I never felt unsafe in the vicinity of the hotel at night (and certainly not during the day) as it was busy. There is a casino, a restaurant and a restaurant/ bar immediately to the right of the hotel and straight across from the entrance after a minute walk there is a block with a series of restaurants / takeaways also a patisserie and convenience store. I visited this area 2-3 times around 8-10 pm and the area was averagely busy.

The location was fantastic for having a walk along the seafront/ marina.








Behind hotel in evening. Walking back from subway.

The restaurant situation was not that great. After a certain time there were hardly any food options apart from the days the fine dining restaurant was open and very limited service at the bar. There was room service though which we had on 2 occasions. There was a Cocktail voucher given to Plats and above to use at Cocktaik hour. We had breakfast on 2 occasions. For a buffet breakfast I would say it was probably just above average.
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Old Mar 30, 22, 8:14 am
  #84  
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Originally Posted by kilo View Post
We had a five day stay in October 2021.

I liked the location. Yes its away from the city but not too far. There is a taxi rank within a minute of the hotel and a Metro station is about 5-6 minute walk. We used the subway and walked back in the evening on one occasion and there were lots of people around. I never felt unsafe in the vicinity of the hotel at night (and certainly not during the day) as it was busy. There is a casino, a restaurant and a restaurant/ bar immediately to the right of the hotel and straight across from the entrance after a minute walk there is a block with a series of restaurants / takeaways also a patisserie and convenience store. I visited this area 2-3 times around 8-10 pm and the area was averagely busy.

The location was fantastic for having a walk along the seafront/ marina.
You visited when all the night clubs were closed due to COVID restrictions, no? That would've been a rather unusual situation that completely changes the character of the area.

I had a stroll along the seafront last evening, every couple of meters there would be an Indian/Pakistani guy trying to aggressively sell me beer.
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Old Apr 26, 22, 12:00 pm
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I recently stayed for three nights as a Titanium booking a club room via the Ritz Carlton credit card club upgrade for 385EUR/night including 100USD credit. The club lounge is very nice as expected from a RC with breakfast until 11:30 and four more presentations throughout the day until 11pm or so. Service from the club lounge staff was also excellent both responding to guest questions and proactively giving out roses for the local equivalent of Valentine's Day and setting up candles when the power went out for a short while and there was less light as only the backup power was up. The lounge also had good city/sea views from the opposite side of the hotel as kilo's bedroom. The club was also usually pretty empty and never crowded unlike the main lobby. Public spaces were attractive and had many flowers.

The club rooms are reasonably nice and spacious for Europe if somewhat old and generic with good city/sea views. We had no issues with room cleanliness or housekeeping. The hotel dinner situation has improved somewhat as in addition to the fine dining restaurant and bar there is also an all day restaurant Bites which has a smallish menu but I thought decent food. I thought the popular cocktail bar was pretty good although service there wasn't great. I thought the location was fine as it's convenient for walking by the sea and taxis were plentiful although I would probably have a slight preference for the location of the Edition. The 43 spa was also excellent. Although there are no couple treatment rooms it is possible to reserve one of the two jacuzzi/sauna/steam room facilities for private use before your treatments.

Overall, I liked the club lounge, spa, and views from my room and thought I got good value from the club upgrade although staying in a base room with limited views might not be such a nice experience.
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Old Jun 26, 22, 5:29 am
  #86  
 
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Stayed here over the weekend and as Titanium got upgraded to a Sea View suite. Also had some cava delivered to the room.

The property is a little old generally and could use a refurbishment. The staff were all very friendly although perhaps a little too eager to please and comes across a little Annoying (one of the breakfast staff tried chatting to me and said it looked like I could use cheering up!).

The quality of room service was quite poor and overpriced. Wish we had gone out somewhere else.

There were 2 extremely drunk (with possibly other substances also) German guys by the pool. The staff kept serving them and some of their friends bottles of Moet and Expresso Martini cocktails all afternoon at the edge of the pool while they proceeded to splash around, spill cocktails in the pool and be very loud (talking about how theyre rich etc). It made the pool experience rather trashy.

Fantastic view.

I would say it was more upcale than the W which I stayed at recently.

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Old Sep 18, 22, 8:23 pm
  #87  
 
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I have an eight night stay in Barcelona coming up - first three nights at edition, and I am looking at Hotel Arts for the last night. Unfortunately given the timing rates are expensive - I see a deluxe room, five nights at 400K, and a deluxe room with club upgrade, 400K plus about $1,300. The question is the club lounge worth $260
a night for two people? Hard to imagine it is
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Old Sep 19, 22, 2:50 pm
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Stayed back in July and felt like it was the exact same property as it was when I stayed back in 2017. Its old, dated, and pretty far away from everything.
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Old Sep 19, 22, 2:52 pm
  #89  
 
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Originally Posted by Adelphos View Post
I have an eight night stay in Barcelona coming up - first three nights at edition, and I am looking at Hotel Arts for the last night. Unfortunately given the timing rates are expensive - I see a deluxe room, five nights at 400K, and a deluxe room with club upgrade, 400K plus about $1,300. The question is the club lounge worth $260
a night for two people? Hard to imagine it is
Definitely not.
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