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Hotel Arts Barcelona - A Ritz Property [Master Thread]

Hotel Arts Barcelona - A Ritz Property [Master Thread]

Old Nov 4, 19, 5:04 am
  #61  
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Do we get no access to lounge at this hotel unless paying for club room? I get excellent entry level room at 150euro using my corporate rate so was thinking of giving it a try!
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Old Nov 4, 19, 5:09 am
  #62  
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Originally Posted by nufnuf77 View Post
Do we get no access to lounge at this hotel unless paying for club room? I get excellent entry level room at 150euro using my corporate rate so was thinking of giving it a try!
The lounge is indeed a paid extra - like all RC's. It's quite nice with a beautiful view, though personally I wouldn't pay $$$ for it.
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Old Nov 7, 19, 2:50 am
  #63  
 
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Originally Posted by EuropeanPete View Post
The lounge is indeed a paid extra - like all RC's. It's quite nice with a beautiful view, though personally I wouldn't pay $$$ for it.
Depends on what you will use it for, some of the perks was decent, I think for ssome laundry and a drive to the outlet mall included with my access.
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Old Jun 5, 21, 5:05 am
  #64  
 
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Trip Report

[TRIP REPORT]

Background
This was a two night trip to Barcelona thanks to a generous offer from Marriot and American Express that I took in October 2020 and completely forgot to write up about. One night at the Hotel Arts Barcelona Ritz Carlton and the following night at the W Barcelona [Trip Report for that hotel here]. I booked both separately through a Virtuoso agent which came with its suitable perks, and Im Marriott Gold through my Amex too.


Checkin. The front door staff were over cautious about letting two young guys in tshirt and jeans into the hotel at 8pm at night. Asking on two occasions if we did have a reservation, and if it was at this hotel. He escorted us up to reception and only after verifying that we had a reservation with the front desk, took us over to the reception. Checkin was great. Having booked a Deluxe, Guest room, 1 King, City view, we were upgraded to a Suite, 1 King, Bathrooms: 1.5. I was also informed of my $100 room credit which was converted to 80. The hotel was very quiet, I believe she said a 20% full.

Room

Having received an email a week before confirming my reservation and asking if I wished to reserve a table for dinner or breakfast, I was asked if there was anything else I wanted. I requested two beers in the minibar fridge and was delighted to see they were there, along with a personalised note.

(Side note, as a same-sex couple, I notice many times at different hotels, the front desk staff ask and would you prefer a king or twin as if that decision hasnt already been made (the personal note is in on the desk and beers in the fridge) I suppose it is a gentle way to ensure business partners arent in an awkward situation, but I do wonder what happens if I said a twin and how they would move everything over without it coming across unorganised.)

Room was great, with a large living area, large bathroom, and corner bedroom. Down a weirdly long corridor was a separate bathroom. Great views of the Sagrada de Familia in the distance and the W Barcelona to the left.

Dining

With covid and no options outside the hotel, we went to the only restaurant open on a Tuesday night- P41 Bar & Coctelarium . I had a burger which was great but not as described. No brioche bun (a random seeded bun) and the home cut chips were not home cut, but Covid, still tasty.

The biggest disappointed was the P41 cocktail bar. I had high hopes, but I think on the night we attended the person was maybe not as up to scratch with cocktails. As well as drinks, he was serving the tables food, clearing etc. (again, Covid). My request for a Mai Tai was met with enthusiasm, a quick check on a phone and something that didnt really reassemble a Mai Tai. The barman came over to a double check to make sure I was enjoying it and there was not too much grenadine, hmm. He did hand crush the ice which I thought was nice. My partner enjoyed an on-menu signature cocktail, and it did taste great.

Breakfast was in LOKAL restaurant and was included with my room. It was an assisted buffet at (point and it will be plated by staff behind the counter) along with a small hot item menu where we could an option which was prepared back of house and brought over. Im not sure how many I was allowed to order, but just went for one. Lovely breakfast but not sure I could justify the price of it if I was paying out of pocket.

Location and Facilities

As noted before, the biggest flaw with the Hotel Arts Barcelona Ritz Carlton is its location. I did not really mind as Ive been to Barcelona several times but it is a taxi or good walk to places that first time visitors might want to see.

There was nobody at the pool and the water felt pretty cold in the mid-october mid-morning sun. I enjoyed the outdoor hottub which suited better. I did not check out the gym or spa.

Checkout. Friendly and swift with what seemed a genuine interest in feedback. We left around 12pm to walk over to the W Barcelona for my second night in the city.
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Last edited by marconess; Jun 9, 21 at 8:09 am
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Old Oct 7, 21, 5:55 pm
  #65  
 
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Staying here for three nights in November.

Anyone know the state of the club lounge during today's times?
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Old Oct 8, 21, 10:23 am
  #66  
 
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Originally Posted by loganre17 View Post
Staying here for three nights in November.

Anyone know the state of the club lounge during today's times?
The club lounge is closed and not expected to open until 23 Feb, 2022. (Source: email correspondence with hotel just over 3 weeks ago).
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Old Oct 8, 21, 7:35 pm
  #67  
 
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Originally Posted by kilo View Post
The club lounge is closed and not expected to open until 23 Feb, 2022. (Source: email correspondence with hotel just over 3 weeks ago).
Thanks for this - could you mind confirming that their email address is [email protected] - tried emailing but haven't received anything for three days
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Old Oct 9, 21, 2:53 am
  #68  
 
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Originally Posted by loganre17 View Post
Thanks for this - could you mind confirming that their email address is [email protected] - tried emailing but haven't received anything for three days
Yes that is the email I used. I emailed late at night and received a reply the next morning.
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Old Jan 5, 22, 1:24 pm
  #69  
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Originally Posted by kilo View Post
The club lounge is closed and not expected to open until 23 Feb, 2022. (Source: email correspondence with hotel just over 3 weeks ago).
Is there still a separate club lounge for elite members where they do get a free upgrade? I don't mean the standard club lounge. There used to be a second lounge for elite members with free coffee and refreshments (not as substantial as the main lounge).
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Old Jan 5, 22, 2:22 pm
  #70  
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Originally Posted by SkyTeam777 View Post
Is there still a separate club lounge for elite members where they do get a free upgrade? I don't mean the standard club lounge. There used to be a second lounge for elite members with free coffee and refreshments (not as substantial as the main lounge).
I vaguely remember someone mentioning this years ago, but I never saw it in several years of stays here.
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Old Mar 25, 22, 12:33 pm
  #71  
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Horrible property, spent past 2 nights here.

Some gripes, in no particular order:

1) Room was filthy right after check-in, bathroom door has something that looks like vomit spray on it. Rubbing a wet piece of paper on it left a brown stain, perhaps it's actually feces?

2) Housekeeping has visited our room several times, but usually doesn't clean anything beyond removing room service trays.

3) I called the concierge regarding a restaurant booking, they said another department takes care of that and forwarded my call to the restaurant in the hotel ???

4) I ordered two deliveries to the hotel from outside restaurants, first came up fine. The second one? I received a call from the reception saying that I have to come pick it up myself as they can't bring outside food deliveries up to the room, citing safety reasons. I went downstairs to confront the duty manager and he admitted that this is a lie they tell customers in order to increase IRD revenues (kind of a nasty stunt to pull with a client ordering heavily marked up 500 euro bottles of champagne to the room)

5) Housekeeping button on the phone goes straight to the hotels reservations number, not to housekeeping.

6) I asked the hotel if I can keep my car outside as I'm not comfortable with other people driving my heavily modified vehicle with 1000+ horsepower, they insisted that they need to keep the key "in case there is an emergency" and promised not to move to car. I came back down only to find that my car had been taken to the hotels underground parking despite their explicit promise not to do so. I no longer give them the keys.

7) Wifi keeps disconnecting every couple of minutes, and also is not VPN friendly at all. Sucks if you're trying to work from the property.

Besides that, the property is super dated, everything is dirty and old. The views are good, but the location is terrible. This is not an area you want to walk around in the night.

Avoid at all costs. If you want a luxury hotel in Barcelona, go to the Mandarin Oriental.
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Last edited by uhm; Mar 25, 22 at 1:14 pm
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Old Mar 25, 22, 5:46 pm
  #72  
 
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Originally Posted by uhm View Post
Horrible property, spent past 2 nights here.

Some gripes, in no particular order:

1) Room was filthy right after check-in, bathroom door has something that looks like vomit spray on it. Rubbing a wet piece of paper on it left a brown stain, perhaps it's actually feces?

2) Housekeeping has visited our room several times, but usually doesn't clean anything beyond removing room service trays.

3) I called the concierge regarding a restaurant booking, they said another department takes care of that and forwarded my call to the restaurant in the hotel ???

4) I ordered two deliveries to the hotel from outside restaurants, first came up fine. The second one? I received a call from the reception saying that I have to come pick it up myself as they can't bring outside food deliveries up to the room, citing safety reasons. I went downstairs to confront the duty manager and he admitted that this is a lie they tell customers in order to increase IRD revenues (kind of a nasty stunt to pull with a client ordering heavily marked up 500 euro bottles of champagne to the room)

5) Housekeeping button on the phone goes straight to the hotels reservations number, not to housekeeping.

6) I asked the hotel if I can keep my car outside as I'm not comfortable with other people driving my heavily modified vehicle with 1000+ horsepower, they insisted that they need to keep the key "in case there is an emergency" and promised not to move to car. I came back down only to find that my car had been taken to the hotels underground parking despite their explicit promise not to do so. I no longer give them the keys.

7) Wifi keeps disconnecting every couple of minutes, and also is not VPN friendly at all. Sucks if you're trying to work from the property.

Besides that, the property is super dated, everything is dirty and old. The views are good, but the location is terrible. This is not an area you want to walk around in the night.

Avoid at all costs. If you want a luxury hotel in Barcelona, go to the Mandarin Oriental.
That's disappointing to hear and wasn't my experience back in 2016. I liked the location of the Hotel Arts back then as it was close to the beach clubs. Wondering if I should try the EDITION.
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Old Mar 25, 22, 7:24 pm
  #73  
 
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Originally Posted by phant0m View Post
That's disappointing to hear and wasn't my experience back in 2016. I liked the location of the Hotel Arts back then as it was close to the beach clubs. Wondering if I should try the EDITION.
+1 -- We have stayed there many times -- most recently in January just before COVID and the service and quality were as good as ever... Unfortunately COVID has been brutal on the hospitality industry -- I hope this property can get back to what is rightly should be! I attached some pictures from our last stay....



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Last edited by bmwe92fan; Mar 26, 22 at 9:06 am
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Old Mar 26, 22, 5:08 am
  #74  
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Originally Posted by phant0m View Post
That's disappointing to hear and wasn't my experience back in 2016. I liked the location of the Hotel Arts back then as it was close to the beach clubs. Wondering if I should try the EDITION.
The location is definitely great if you want to be close to the beach and the clubs, neither of which are good in Barcelona. The location is not great if you want to avoid getting robbed. Before COVID this area used to be dangerous after dark, now it's even worse.

The location also sucks if you want to enjoy the things Barcelona truly excels at, here you won't be surrounded by amazing restaurants or beautiful architecture. Almost every lunch or dinner will involve a decent amount of driving.

I lived in Barcelona for around 4 years pre-COVID, so this isn't just a panicky tourist take. The area attracts robbers because it's relatively secluded but draws in a lot of drunk wealthy foreigners, going in and out of the Arts, Casino and Clubs. I wouldn't walk around here wearing any kind of a watch.


EDITION and Cotton House are the Marriott properties I hear good things about.
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Last edited by uhm; Apr 3, 22 at 2:19 am
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Old Mar 26, 22, 8:24 am
  #75  
 
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We stayed in the Arts for 3 nights in November last year - was all clean and a very pleasant stay. Drinks were unsurprisingly expensive in the hotel, we didn't try the food. It is a little way out of the centre, but easily reachable on the metro. We never felt unsafe, or saw anything untoward walking around the area/along the seafront at night.
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