Jan 12, 2019, 10:50 pm
St. Regis Bangkok, Thailand [Master Thread]
Jul 14, 2019, 8:44 am
#1186
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
The pool is IMO reasonably sized for an urban hotel. You're in the middle of a city of 8 million, with space at a premium. The only property I know with a materially larger one is Athenee.
The Metropolitan suites are at the rear of the building and have no view. Unless I specifically needed the separate room, I would take Grand Deluxe.
Jul 14, 2019, 9:13 am
#1188
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
Nice review Xar, glad you enjoyed your stay overall. It seems the upgrade policy applied to regulars plus ambassador is more generous, which obviously has its plus and minuses depending on where you are in that scale. For what it’s worth, there’s only one hotel in Asia that has done the upgrade / downgrade trick to me, and I shall leave it nameless since mention of that hotel on this thread seems to bring out the bad in some members 
I think you made the right decision in the end, as the USD300+ is better spent elsewhere. The pool is a little forgettable I agree (it’s nicer at night I think), and the total area is smaller than it first seems, the spa is indeed a much nicer place to relax. Grande Deluxe rooms have lovely views and I’m particularly fond of the 02 series, which is about 1/3 bigger than the others (I’d take one over the met suites)... the view to the sports club is the main benefit, and so yes the met suites would be quite dark / lacking in view by comparison.
I’m checking in to the St Regis again next month, so I’ll let you how it goes (and let me know if you try elsewhere in Bangkok / what you think).
I think you made the right decision in the end, as the USD300+ is better spent elsewhere. The pool is a little forgettable I agree (it’s nicer at night I think), and the total area is smaller than it first seems, the spa is indeed a much nicer place to relax. Grande Deluxe rooms have lovely views and I’m particularly fond of the 02 series, which is about 1/3 bigger than the others (I’d take one over the met suites)... the view to the sports club is the main benefit, and so yes the met suites would be quite dark / lacking in view by comparison.
I’m checking in to the St Regis again next month, so I’ll let you how it goes (and let me know if you try elsewhere in Bangkok / what you think).
Last edited by EGW1; Jul 14, 2019 at 9:24 am
Jul 14, 2019, 5:59 pm
#1189
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
But isn't that the way it's supposed to be? The point of these programs is to recognize your best customers and treat them a little better, give them a little more.
Last edited by Dr. HFH; Jul 14, 2019 at 6:30 pm Reason: Correct typo.
Jul 14, 2019, 6:15 pm
#1190
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Indeed. This property seems to be reasonably good at delivering on what it is required to do for Platinums and Titaniums -- upgrade to standard suite if available. Not to mention that it throws in a bunch of other stuff it's not required to do, like happy hour and laundry. I see no problem with a hotel going further above and beyond only some of the time, and doing it for ambassadors and regulars seems like an eminently reasonable distinction to make.
Jul 14, 2019, 8:46 pm
#1191
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
As 1st time Titanium guest at StR Bangkok, I was upgraded to a CA suite.
On a subsequent stay, I was downgraded from an SNA confirmed upgrade to the CA suite back to Grand Deluxe (and then up to Metropolitan, which I didn't want, when I followed up about the improper downgrade).
This property's upgrade policies are (i) not as represented, and (ii) completely messed up.
On a subsequent stay, I was downgraded from an SNA confirmed upgrade to the CA suite back to Grand Deluxe (and then up to Metropolitan, which I didn't want, when I followed up about the improper downgrade).
This property's upgrade policies are (i) not as represented, and (ii) completely messed up.
Jul 14, 2019, 8:59 pm
#1192
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
A good example might be when I do a last minute extension of my stay - let’s say I’m in a CA and due to check out Monday, someone has an in app upgrade afforded to them, on the Sunday I asked to extend to the Wednesday ... the choice could be ask me to pack up and move rooms to allow the other guest the upgrade, or allow me to stay in the room, and revoke the upgrade for the other guest.
Last edited by EGW1; Jul 14, 2019 at 9:06 pm
Jul 14, 2019, 9:04 pm
#1193
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
Which this property will do, and then claim that they don't upgrade to the CA suite. Which is obviously false.
It may be okay to you, but most of us don't appreciate being lied to.
It may be okay to you, but most of us don't appreciate being lied to.
Jul 14, 2019, 9:21 pm
#1194
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
I would agree the upgrade policy should be consistent, but that’s separate to the point I was responding to around treatment of higher tier / regular guests. In that context, the roll-eyes are unnecessary, but of course entirely predictable.
Jul 14, 2019, 10:49 pm
#1195
Join Date: Jul 2018
Programs: Starriott Plat Premier
Posts: 258
Nice review Xar, glad you enjoyed your stay overall. It seems the upgrade policy applied to regulars plus ambassador is more generous, which obviously has its plus and minuses depending on where you are in that scale. For what it’s worth, there’s only one hotel in Asia that has done the upgrade / downgrade trick to me, and I shall leave it nameless since mention of that hotel on this thread seems to bring out the bad in some members
I think you made the right decision in the end, as the USD300+ is better spent elsewhere. The pool is a little forgettable I agree (it’s nicer at night I think), and the total area is smaller than it first seems, the spa is indeed a much nicer place to relax. Grande Deluxe rooms have lovely views and I’m particularly fond of the 02 series, which is about 1/3 bigger than the others (I’d take one over the met suites)... the view to the sports club is the main benefit, and so yes the met suites would be quite dark / lacking in view by comparison.
I’m checking in to the St Regis again next month, so I’ll let you how it goes (and let me know if you try elsewhere in Bangkok / what you think).
I think you made the right decision in the end, as the USD300+ is better spent elsewhere. The pool is a little forgettable I agree (it’s nicer at night I think), and the total area is smaller than it first seems, the spa is indeed a much nicer place to relax. Grande Deluxe rooms have lovely views and I’m particularly fond of the 02 series, which is about 1/3 bigger than the others (I’d take one over the met suites)... the view to the sports club is the main benefit, and so yes the met suites would be quite dark / lacking in view by comparison.
I’m checking in to the St Regis again next month, so I’ll let you how it goes (and let me know if you try elsewhere in Bangkok / what you think).
Floor Plan on level 20
The "View" from 2002 Grand Deluxe
Jul 14, 2019, 11:35 pm
#1196
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,527
Agreed. Obviously a repeat guest with status trumps a guest on their first stay with status. It's hotel recognition 101.
Jul 14, 2019, 11:38 pm
#1197
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,678
As 1st time Titanium guest at StR Bangkok, I was upgraded to a CA suite.
On a subsequent stay, I was downgraded from an SNA confirmed upgrade to the CA suite back to Grand Deluxe (and then up to Metropolitan, which I didn't want, when I followed up about the improper downgrade).
This property's upgrade policies are (i) not as represented, and (ii) completely messed up.
On a subsequent stay, I was downgraded from an SNA confirmed upgrade to the CA suite back to Grand Deluxe (and then up to Metropolitan, which I didn't want, when I followed up about the improper downgrade).
This property's upgrade policies are (i) not as represented, and (ii) completely messed up.
Jul 14, 2019, 11:42 pm
#1198
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
Aug 10, 2019, 7:07 am
#1199
Join Date: Feb 2009
Location: Singapore / Bangkok
Programs: SQ, BA, QR, Marriott Titanium & LT Plat, HH Diamond, Hyatt Globalist, Accor Plat, AmEx Cent
Posts: 444
Loving the new “ambassador welcome chocolate” ^ Tastes pretty good too 
Last edited by EGW1; Aug 10, 2019 at 7:40 am
Aug 10, 2019, 9:48 am
#1200
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,452
"CA suite is not an SNA upgrade option" (despite it being offered on the booking page as one) and no they did not return the SNA.
I did have a discussion with a manager about my room roulette experience and ultimately was satisfied with the service recovery.
I did have a discussion with a manager about my room roulette experience and ultimately was satisfied with the service recovery.