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St. Regis Bangkok, Thailand [Master Thread]

St. Regis Bangkok, Thailand [Master Thread]

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Old Jan 12, 19, 2:59 pm   -   Wikipost
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Old Jan 21, 19, 10:41 am
  #1096  
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Originally Posted by kkl View Post
I also just checked out, no upgrade on 5 night stay.

Apparently stay history has been wiped with the integration as they couldn't see I was a returning guest

Interesting to note the SNA as I have a future upcoming trip which I ticked St Regis suite and above

Will see what that clears into if anything.
Keep in mind that per my experience there’s a risk your SNA may clear into one of the top suites only for you to be reassigned to a basic suite before check-in. Up to you if you want to take that risk. At the very least I’d recommend making a printout/screenshot of the room types you’ve requested, and take a screenshot if the SNA does initially clear into a high category, to give you some documentation to follow up if you get screwed as I did. (Marriott customer service will probably still be no help at all, but at least having documentation is still theoretically better than having none.)
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Old Jan 21, 19, 10:42 am
  #1097  
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Originally Posted by estnet View Post
Apparently the combo wiped all data from Starwood hotels.
Originally Posted by Aventine View Post
This was true for me too at St. Regis Osaka. Pretty much a blank slate for preferences.
I was quite noticeably not greeted as return guest at SGS for late December stay, either.

Marriott should do a program on how to destroy customer goodwill.
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Old Jan 21, 19, 10:58 am
  #1098  
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Originally Posted by bgriff View Post


Keep in mind that per my experience there’s a risk your SNA may clear into one of the top suites only for you to be reassigned to a basic suite before check-in. Up to you if you want to take that risk. At the very least I’d recommend making a printout/screenshot of the room types you’ve requested, and take a screenshot if the SNA does initially clear into a high category, to give you some documentation to follow up if you get screwed as I did. (Marriott customer service will probably still be no help at all, but at least having documentation is still theoretically better than having none.)
Thanks for tip

Guess I have to keep a close eye on SNA
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Old Jan 24, 19, 11:42 am
  #1099  
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Originally Posted by bgriff View Post


Keep in mind that per my experience there’s a risk your SNA may clear into one of the top suites only for you to be reassigned to a basic suite before check-in. Up to you if you want to take that risk. At the very least I’d recommend making a printout/screenshot of the room types you’ve requested, and take a screenshot if the SNA does initially clear into a high category, to give you some documentation to follow up if you get screwed as I did. (Marriott customer service will probably still be no help at all, but at least having documentation is still theoretically better than having none.)
I had an SNA confirmed for only the higher rooms with more than 1 bed since I have 4 people in my party total. I left a voicemail with my ambassador to confirm this and then I saw emails saying my SNA's were removed, and then that my SNA's were added again to the same reservation. When I look at the request now there are only options for upgrades to Grand Deluxe rooms or the Metropolitan Suite 1 bedroom. I'm guessing St Regis is trying to kill upgrades to those higher suites. I'm wondering if I'd have a better chance possibly getting a Legacy or Astor suite if I leave the SNA on and try to get them to change it at check-in or to remove it and not waste them on a Grand Deluxe room.
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Old Jan 24, 19, 11:54 am
  #1100  
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Originally Posted by adunker View Post
I had an SNA confirmed for only the higher rooms with more than 1 bed since I have 4 people in my party total. I left a voicemail with my ambassador to confirm this and then I saw emails saying my SNA's were removed, and then that my SNA's were added again to the same reservation. When I look at the request now there are only options for upgrades to Grand Deluxe rooms or the Metropolitan Suite 1 bedroom. I'm guessing St Regis is trying to kill upgrades to those higher suites. I'm wondering if I'd have a better chance possibly getting a Legacy or Astor suite if I leave the SNA on and try to get them to change it at check-in or to remove it and not waste them on a Grand Deluxe room.
Honestly I don't have a problem with this development personally, since it seems pretty clear it was a glitch that the larger suites were ever offered for SNAs at all -- if they've now fixed it so that only the correct eligible room types show up when you request SNAs, that's the best long-term outcome for everyone's expectation-setting anyway.

I definitely wouldn't waste SNAs on a Grand Deluxe room personally, but I assume you can still submit a request with only the Metro suite selected for SNAs and unchecking Grand Deluxe. Whether SNA is worthwhile for Metro is a different question and up to you; I believe Metros are all 1 king bed and really not well-suited to house 4 people. (In ours, there wasn't even an actual couch in the living room, just two plush chairs right next to each other where you would expect a sofa would be -- but definitely not something that someone could sleep on.)
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Old Jan 25, 19, 6:09 pm
  #1101  
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The Metropolitan Suite does has a love sofa but as have been said not enough space for 4 people:





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Old Yesterday, 10:02 am
  #1102  
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Has anyone reached out to the hotel for upgrade pricing lately? I'm considering a few different ways to book this, and trying to figure out if paying BAR for Virtuoso would be worth it.
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