Oct 8, 2014, 10:07 pm
Sheraton Macao Hotel, Cotai Central, Macau [Master Thread]
Apr 11, 2013, 9:40 pm
#46
Join Date: Dec 2001
Location: Nomad
Programs: AA MM EP, QF Gold, UA Silver, Hyatt Globalist, Marriott LTT, HH Gold, National Exec, Hertz PC
Posts: 1,107
I booked two nights on the "Stay, Play and Shop" promo.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
http://www.turbojet.com.hk/en/routin...ule-fares.aspx
When are you in town? We should grab a drink in Hong Kong or your free lunch in Macau
One other suggestion: if you're not wedded to your CX flight, both PAL and Cebu Pacific have non-stop flights between Manila and Macau, which would be more convenient. And you'd get to play the "show me" game on Cebu!
Apr 18, 2013, 2:02 pm
#47
Join Date: Aug 2001
Location: SEA - DL DM/2MM, *A Gold, SPG Lifetime Plat, some other car and hotel stuff
Posts: 5,649
I booked two nights on the "Stay, Play and Shop" promo.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
Forgot to add, I exchanged emails with the hotel. Since I only need 1 ferry ticket, they add an extra 100MOP shopping voucher. Not the cost of the ferry, but certainly more than I expected (which was nothing).
Apr 18, 2013, 3:51 pm
#48
Join Date: Nov 2007
Location: LAX
Programs: UA (1MM); SPG Plat
Posts: 335
Arrived the hotel main entrance by taxi from Macau ferry terminal (around 70HKD). I went past the SPG checkin section and the main lobby area and ended up at the south entrance before headed back toward the east set of elevators to the sky tower to reach the Sheraton Club on the fourth floor. I was told by hotel security to use the farthest elevator (the elevators used for conference rooms and parking garage) instead of the guest floors to reach the fourth floor. When I got there, it was difficult to find the club since the sign was posted by the guest floor elevators and not the conference room elevators.
I was greeted by tons of club attendants outside the club and asking me if I was there for breakfast (it around breakfast time Monday morning). I told them I was checking in (not sure why they asked me since I was lugging a piece of luggage; which I did not give to the bell person at the entrance). I provided my passport and credit card to one of the attendants behind the counter in the club and was ushered to breakfast before they have completed my check in process. Another attendant brought my passport, credit card, and room key to me a bit later at the breakfast table.
Breakfast was great compared to other "club" breakfast, but SUBstandard compared to other asian SPG properties' "Platinum" breakfast offered at the restaurants. The evening cocktail hours was fine, but nothing fancy. They served some very underwhelming ribs, some other snacks which I did not partake. Local beers, cheap wine, and soft drinks were available. I did like that they provided Fiji water -)
I was upgraded to the Executive Suite (I was actually a bit disappointed since they have so many rooms and I was only there for one night on Monday!). When I got to the room, I was anxious to see if I can see the Venetian. Nope. I got a room with very dirty windows (massive contruction project behind the Sheraton) near the eastside (Venetian is west of Sheraton). The room is quite large, but very stale. The bath products were the basic sheraton ones (which I hate). I thought they would have something better.
Overall, I am not impressed with the "hard" products of the hotel. Along with the rest of Macau's casinos. It is not like Vegas; no entertainment to speak of. Doesn't have the feel.... The casinos are very stale as well. Other SPG hotel in Asia have more personality than this property.
I was greeted by tons of club attendants outside the club and asking me if I was there for breakfast (it around breakfast time Monday morning). I told them I was checking in (not sure why they asked me since I was lugging a piece of luggage; which I did not give to the bell person at the entrance). I provided my passport and credit card to one of the attendants behind the counter in the club and was ushered to breakfast before they have completed my check in process. Another attendant brought my passport, credit card, and room key to me a bit later at the breakfast table.
Breakfast was great compared to other "club" breakfast, but SUBstandard compared to other asian SPG properties' "Platinum" breakfast offered at the restaurants. The evening cocktail hours was fine, but nothing fancy. They served some very underwhelming ribs, some other snacks which I did not partake. Local beers, cheap wine, and soft drinks were available. I did like that they provided Fiji water -)
I was upgraded to the Executive Suite (I was actually a bit disappointed since they have so many rooms and I was only there for one night on Monday!). When I got to the room, I was anxious to see if I can see the Venetian. Nope. I got a room with very dirty windows (massive contruction project behind the Sheraton) near the eastside (Venetian is west of Sheraton). The room is quite large, but very stale. The bath products were the basic sheraton ones (which I hate). I thought they would have something better.
Overall, I am not impressed with the "hard" products of the hotel. Along with the rest of Macau's casinos. It is not like Vegas; no entertainment to speak of. Doesn't have the feel.... The casinos are very stale as well. Other SPG hotel in Asia have more personality than this property.
Apr 18, 2013, 10:20 pm
#49
Used to be RichardKopf
Join Date: Nov 2007
Location: Sydney
Programs: SPG LTP/IHG Pl/Hilton D/Shang-Taj D/VA Plat/QFClub/Hertz Pres/Avis Pres
Posts: 932
I booked two nights on the "Stay, Play and Shop" promo.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
No one at SPG Plat Concierge or at the hotel (by phone) seems to know anything about how the ferry works. It seems I can only use this for my post-departure trip rather than my inbound. Is this right? Has anyone used this before? They also couldn't tell me which Cotai ferries are part of the promo (e.g. to which destination in HK and what the corresponding schedule is).
Ideally, they would give me 1 roundtrip ferry vs. a 1-way ticket for 2 since I am travelling solo, but maybe I'll gift a stranger at the ferry dock or something. Would be nice to similarly break out the included meals "for 2."
Ignoring the promotion, can someone advise the easiest way to the hotel after arriving on int'l flight (from MNL) to HKG on CX? Which ferry company is most convenient from airport to Cotai (taking into account schedule frequency and location at HKG and Macau). FWIW, I arrive on CX at 1045am on a Friday.
Thanks.
Apr 19, 2013, 5:17 am
#50
Join Date: Nov 2008
Programs: SPG-Plat, Hilton-Diamond, Club Carlson-Silver, Cathay-Diamond, Virgin-Gold
Posts: 2,183
I recently stayed here for 3 nights and have to say the hotel was far better than expected.
Upgraded to an Exec Suite with a view of the Venitian which was very nice, the suite was in great condition and had everything we could want. The only thing that could be improved was the shower which while the bathroom and shower room were great the pressure was not so great, really needed a rainshower to take advantage of the size of the shower!
We found all the staff to be really friendly and were usually greeted by name as we entered the lounge area. When we went for breakfast and evening drinks we were always shown to seats and asked what we wanted and never had an issue findind anyone if we needed anything. We thought the breakfast and evening offerings were very good, an excellent selection of hot and cold food. Would have been nice to have had a choice of more than 1 white and 1 red, but they did have a sparkling as well so not to bad at all.
All in all we really enjoyed the hotel and found the lounge staff to be excellent and friendly as well, no complaints at all, which for me I am told is quite unusual!!
Upgraded to an Exec Suite with a view of the Venitian which was very nice, the suite was in great condition and had everything we could want. The only thing that could be improved was the shower which while the bathroom and shower room were great the pressure was not so great, really needed a rainshower to take advantage of the size of the shower!
We found all the staff to be really friendly and were usually greeted by name as we entered the lounge area. When we went for breakfast and evening drinks we were always shown to seats and asked what we wanted and never had an issue findind anyone if we needed anything. We thought the breakfast and evening offerings were very good, an excellent selection of hot and cold food. Would have been nice to have had a choice of more than 1 white and 1 red, but they did have a sparkling as well so not to bad at all.
All in all we really enjoyed the hotel and found the lounge staff to be excellent and friendly as well, no complaints at all, which for me I am told is quite unusual!!
May 14, 2013, 5:31 pm
#51
Join Date: Sep 2012
Location: SNA/LAX
Posts: 145
I finally got around to writing my review from my stay a while back. I have to say, the service was some of the best I'd experienced and the room was full of brand new furniture that seemed untouched. Definitely not your standard Sheraton, although the bath amenities were. Full review here (assuming I can post my own link in this section).
May 15, 2013, 9:41 am
#52
Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist
Join Date: Feb 2005
Location: SIN
Programs: SQ*G, Mar LTT, Hyatt Glb, AA LTG, LY, HH, IC, BA, DL, UA SLV
Posts: 12,018
Why not post you review hear so it shows up when people search in FlyerTalk and can comment on it? As a community the review enables us to share with one another and discuss.
May 15, 2013, 5:50 pm
#53
Used to be Sydneysider
Join Date: Jul 2001
Location: CPH
Programs: AS MVP/Gold (and 75K aspirant)
Posts: 2,984
I stayed here a few days before New Year's and really enjoyed the property. They were still working out a few kinks, but the staff tried very hard, and I enjoyed the property itself.
And of course the location is right in the middle of the Cotai Strip - hard to beat. If you're going for Starpoints admist the action in Macau, this is the place.
And of course the location is right in the middle of the Cotai Strip - hard to beat. If you're going for Starpoints admist the action in Macau, this is the place.
May 16, 2013, 1:52 pm
#54
Join Date: Sep 2012
Location: SNA/LAX
Posts: 145
I personally prefer the format of the blog, plus there are other incentives that everyone is well aware of. That's not to say I don't discuss things on FT - I feel I can do both.
May 17, 2013, 12:14 pm
#55
Join Date: Oct 2010
Posts: 11
My experience (5 hours total)
I walked in at 5am without a reservation and asked for a 1 night stay using SPG points. With my Plat status, I figure things should be easy to set up.
Took about 30 mins for the staff to figure out how to apply my free rewards and I was essentially asked to use a nearby computer, log into SPG, make reservation, and wait until it gets posted in the hotel's system. They were sincere and apologetic.
They escorted me to the presidential suite about 900+ sq ft. Everything was good. Had a bottle of wine, but no opener. Called front desk for help. A roomservice showed up and messed up the cork and I had to take over and surgically remove what was left.
The hotel is great - one of the biggest I have seen. I went there went it was only 2 months old, althought the staff were less than perfect, they wer fully staffed and multi-langual.
I walked in at 5am without a reservation and asked for a 1 night stay using SPG points. With my Plat status, I figure things should be easy to set up.
Took about 30 mins for the staff to figure out how to apply my free rewards and I was essentially asked to use a nearby computer, log into SPG, make reservation, and wait until it gets posted in the hotel's system. They were sincere and apologetic.
They escorted me to the presidential suite about 900+ sq ft. Everything was good. Had a bottle of wine, but no opener. Called front desk for help. A roomservice showed up and messed up the cork and I had to take over and surgically remove what was left.
The hotel is great - one of the biggest I have seen. I went there went it was only 2 months old, althought the staff were less than perfect, they wer fully staffed and multi-langual.
May 18, 2013, 6:53 am
#57
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 4,077
They escorted me to the presidential suite about 900+ sq ft
I just finished a stay here and it was a mix of highs and lows. Suites aplenty to be had here, and the upgrade into a Deluxe Suite for a room that cost USD 120 to book is pretty tough to beat in terms of value for money. The room itself was shiny and new, which isn't a surprise considering that the hotel is a year old, but I was constantly noticing just how fresh everything looked.
With that being said, there are some obvious pitfalls. There's no gift shop or store to buy travel essentials/sundries, despite the fact that the hotel is attached to a mammoth mall. Room service was pretty awful. The shower has ample space, but it has lousy water pressure. And -- notably -- English language skills among the staff is VERY hit-or-miss. At checkin and in the club lounge, every staff member speaks excellent English; because the hotel is overstaffed in the lounge, you'll often be greeted by four or five early-20s staffers welcoming you in perfect, unaccented English to the lounge. Elsewhere, though, it's pretty poor.
Jul 18, 2013, 9:24 pm
#58
Join Date: Dec 2008
Programs: M&M FQT, BA G, Bonvoy LTT, WoH GLOB
Posts: 960
Sheraton Macao Hotel, Cotai Strip - Opened September 2012
Wrapping up a 2 night stay. At the old c&p rate a good deal indeed, used SNA to confirm exec suite which was changed upon request to family suite.
The room was the best part, if you are with kids which are, say, below 12, they will love it. Fun bunk bed, Wii, decoration, the works. Perfect.
The club, as said, is huge, and staff are very friendly. While the food selection equals a smaller version of a full buffet main restaurant, we weren't always impressed by the quality of F&B.
Other than that, the property is a vast, rather soul-less casino and shopping center. The pool areas are nothing to write home about, and they close down at 6pm (the nicer one) and 8:30pm in order to push people to the casino (I guess).
For a future stay I'd probably go back to the Westin, while a bit old it is clearly the more charming SPG hotel in Macau. When wanting to be on the strip I liked the grand hyatt better.
On a side note, we went for lunch at Rebouchon au Dome. To cut a long story short, this place would NEVER be a 3 star restaurant anywhere in Europe. I feel the Michelin testers have given in to the big name and the location. Better go with some local Portuguese or Asian food.
The room was the best part, if you are with kids which are, say, below 12, they will love it. Fun bunk bed, Wii, decoration, the works. Perfect.
The club, as said, is huge, and staff are very friendly. While the food selection equals a smaller version of a full buffet main restaurant, we weren't always impressed by the quality of F&B.
Other than that, the property is a vast, rather soul-less casino and shopping center. The pool areas are nothing to write home about, and they close down at 6pm (the nicer one) and 8:30pm in order to push people to the casino (I guess).
For a future stay I'd probably go back to the Westin, while a bit old it is clearly the more charming SPG hotel in Macau. When wanting to be on the strip I liked the grand hyatt better.
On a side note, we went for lunch at Rebouchon au Dome. To cut a long story short, this place would NEVER be a 3 star restaurant anywhere in Europe. I feel the Michelin testers have given in to the big name and the location. Better go with some local Portuguese or Asian food.
Jul 25, 2013, 2:29 am
#60
Join Date: May 2012
Location: Oslo, Norway
Posts: 70
I stayed there as a Gold as the end of June, no club room for me at least. But I was very pleased with my room anyway, view over the pool and The Venetian, handwritten welcome note in the room with a box of macarons. And of course, everything was new and shiny, don't think too many people had stayed in this room before.