Go Back  FlyerTalk Forums > Miles&Points > Hotels and Places to Stay > Marriott | Marriott Bonvoy
Reload this Page >

Renaissance London Heathrow Hotel [Master Thread]

Renaissance London Heathrow Hotel [Master Thread]

    Hide Wikipost
Old Jan 15, 17, 10:33 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: SkiAdcock
Wiki Link
Property underwent renovation in 2015-2016, so no longer a dump. Exec lounge open on the weekends.

You do not need to pay for the Hoppa to get to the property. You can take some public buses (ie, 105, 111, 140) to/from the Ren, as it's in the 'free zone'.
Print Wikipost

Reply

Old May 30, 19, 6:45 am
  #181  
 
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Silver, Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 678
Originally Posted by stc View Post
IME the Marriott has always been better than the Ren including the fact that the food offerings are better in the evening and it doesn't have the "large tour group hotel" feel.
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
Wembleygal is offline  
Reply With Quote
Old May 30, 19, 7:46 am
  #182  
 
Join Date: Apr 2015
Location: London
Programs: BAEC, EK Skywards, WY Sindbad, Marriott 'Bonvoy' :/, IHG, Hilton Honors, Golden Circle
Posts: 2,626
Originally Posted by Wembleygal View Post
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
I'm not convinced 'the birthday cake they gave me was too big' counts as a valid complaint!

Fair enough on some of the other issues, however.
lost_in_translation is offline  
Reply With Quote
Old May 30, 19, 10:10 am
  #183  
 
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: UA Gold, Marriott Ambassador/Tit4Lyf, IHG Plat, WN A
Posts: 1,589
Originally Posted by Wembleygal View Post
I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands.
That's what the dirty forks and plates were for...
dgreen12, Wembleygal and ryw like this.
lexdevil is offline  
Reply With Quote
Old May 30, 19, 8:59 pm
  #184  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro, UA ex-?; Hilton Diamond, Bonvoy Lifetime Titanium (via SPG), Hyatt ex-?
Posts: 1,960
Originally Posted by Wembleygal View Post
I thought that the food options at the Ren were better than the Marriott, certainly for vegetarian options. I stayed on my birthday at the Marriott. They upgraded me for one night, but then I had to move to another room for the second night. I found food and dirty plates in the desk drawer. There was food and dirty forks under the desk. They gave me a birthday cake so huge, that it wouldn't fit in the fridge (which didn't work anyway). When they delivered the cake, it didn't come with any plates, knives or forks. I guess they assumed I would eat it with my hands. The list goes on and on ...
I was mostly talking about the lounge food esp in the evening which I consider a joke at the Ren.
stc is offline  
Reply With Quote
Old May 30, 19, 10:55 pm
  #185  
A FlyerTalk Posting Legend
 
Join Date: Aug 2002
Programs: UALifetimePremierGold, Marriott LifetimeTitanium
Posts: 66,140
Originally Posted by stc View Post
I was mostly talking about the lounge food esp in the evening which I consider a joke at the Ren.
Last time I was at the LHR Ren the evening offerings were nice & I didn't consider them a joke. So again, a case of YMMV.

Is the Ren (or the MAR or the 2 LHR Sheratons) going to be the same as the JW or Park Lane in town? No. But they're not dives either (and the rates are certainly cheaper than in town). Set one's expectations accordingly.

Cheers.
Wembleygal, glnsf and MrM2016 like this.
SkiAdcock is offline  
Reply With Quote
Old May 31, 19, 4:15 am
  #186  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IC RA, Kimpton Inner Circle, Amex Plat
Posts: 13,569
The big problem with the Renaissance is the size of the rooms, upgrades seem hard to come by and the rooms are unacceptably small. The lounge whilst pleasant is a little small for the number of guests with access. By far the best of the Marriott Heathrow properties is the Sheraton Skyline where the rooms are large and spacious (bordering on huge for Heathrow with the right room type).
Land-of-Miles is offline  
Reply With Quote
Old May 31, 19, 11:18 pm
  #187  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro, UA ex-?; Hilton Diamond, Bonvoy Lifetime Titanium (via SPG), Hyatt ex-?
Posts: 1,960
Originally Posted by SkiAdcock View Post
Last time I was at the LHR Ren the evening offerings were nice & I didn't consider them a joke. So again, a case of YMMV.

Is the Ren (or the MAR or the 2 LHR Sheratons) going to be the same as the JW or Park Lane in town? No. But they're not dives either (and the rates are certainly cheaper than in town). Set one's expectations accordingly.

Cheers.
Last time I was there you got one small plate of appetizers in the lounge in the evening.
stc is offline  
Reply With Quote
Old Jun 1, 19, 3:01 am
  #188  
 
Join Date: Mar 2018
Location: England - UK
Posts: 336
Originally Posted by stc View Post
Last time I was there you got one small plate of appetizers in the lounge in the evening.
It depends what you are looking for. You certainly can't compare it to the food offering at European airports such as the Frankfurt Sheraton or the Marriott further down the Bath Rd.

Open 24hrs a day

Available 24/7
Fruit - Apples and Bananas topped up through out the day,
Bean to cup coffee machine
Fridge with non alcohol drinks: water, Pepsi, Ginger ale
Biscuits
Two types of loose nibbles

Evening (5:30-9.00)
Four different canapes
Cheese platter: three types of cheese, pickle, celery sticks, grapes
Biscuits for cheese
Crusty bread
Butter, honey, strawberry jam, marmalade.
Red and white wine, bottled beer on request
Cakes.
Lizie is offline  
Reply With Quote
Old Jun 2, 19, 12:53 pm
  #189  
 
Join Date: Oct 2015
Location: San Francisco, CA
Programs: UA Plat, Marriott Platinum, SPG Platinum
Posts: 47
After a 2 week EU Vacation, we ended our last night here. What a mistake this was!

The keys I was given did not work on “my room”. I had to go back downstairs to the front desk and ask them to re-activate the keys.

When I came back to “my room”, a couple was already in there. The older gentlemen was in his underwear and looked nervous. So back downstairs for the second time I went. The front desk was very defensive and claimed this was my room and she didn’t know who was in my room. I then asked why would there were people staying in the hotel they didn’t know about. She looked very nervous and couldn’t answer the question. This seems like a minor safety issue if she couldn’t figure out who was in my room.

Half the elevators didn’t work. The lounge was subpar, dirty, loud and very busy. They didn’t upgrade my room (I’m titanium elite) until I asked. I know that’s all minor compared to the experience of the poor couple I walked in on.

Honesty, just stay away from this place.
EJonLam is offline  
Reply With Quote
Old Jun 3, 19, 12:56 pm
  #190  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro, UA ex-?; Hilton Diamond, Bonvoy Lifetime Titanium (via SPG), Hyatt ex-?
Posts: 1,960
Originally Posted by Lizie View Post
It depends what you are looking for. You certainly can't compare it to the food offering at European airports such as the Frankfurt Sheraton or the Marriott further down the Bath Rd.

Open 24hrs a day

Available 24/7
Fruit - Apples and Bananas topped up through out the day,
Bean to cup coffee machine
Fridge with non alcohol drinks: water, Pepsi, Ginger ale
Biscuits
Two types of loose nibbles

Evening (5:30-9.00)
Four different canapes
Cheese platter: three types of cheese, pickle, celery sticks, grapes
Biscuits for cheese
Crusty bread
Butter, honey, strawberry jam, marmalade.
Red and white wine, bottled beer on request
Cakes.
This [bolded part - my emphasis] is disingenuous in that it really is ONE SMALL PIECE EACH OF FOUR DIFFERENT CANAPES. And if you are a vegetarian or don't like one of the four it isn't very easy to get an extra of one of the others instead. The evening offerings at the Marriott and Skyline are more to my liking.

Last edited by stc; Jun 3, 19 at 1:32 pm
stc is offline  
Reply With Quote
Old Jun 19, 19, 2:56 am
  #191  
formerly samwilliams88
 
Join Date: Jun 2016
Location: London
Programs: BA Gold, Marriott Ambassador
Posts: 219
Stayed here for one night, Check in was quick and efficient thanks to Mobile Check-in. However, the check-in attendant gave me the wonderful line of "as an ambassador, we have gladly upgraded you to a Superior Queen room with runway room"..... ERMMMM wait there, this is no upgrade as this is the room I booked..... why lie.... just say the hotel is full and not able to upgrade you on this occasion. This is better than telling false info.

Lounge is okay, but selection of food for breakfast is limited, but note you can have hot breakfast in the restaurant, but i didnt as I have BA Gold and will have breakfast in the First Lounge.
PrivatePilotDR40 is offline  
Reply With Quote
Old Jun 19, 19, 4:24 am
  #192  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,561
Just had the one stay here, and doubt I’ll return soon. Something about about it, maybe the shopping-mall ambience of the reception area, the odd-sized room doorways, the large ‘n loud clientele in the overcrowded lounge, the enormous slabs of cheese in lounge buffet, just didn’t feel right.
Oxon Flyer is offline  
Reply With Quote
Old Jun 19, 19, 9:45 am
  #193  
 
Join Date: Nov 2005
Location: Wembley, Middx, England
Programs: BA Silver, Marriott Platinum, Hilton Diamond, Hyatt Gold
Posts: 678
Originally Posted by lost_in_translation View Post
I'm not convinced 'the birthday cake they gave me was too big' counts as a valid complaint!

Fair enough on some of the other issues, however.
I'm afraid it is, when it didn't come with any cutlery, plates or napkins and was too big to fit in the fridge, so melted in the room … I would have love to have taken it to work, but rancid cream is not a great taste!
Wembleygal is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread