Dec 19, 2013, 9:27 am
Last edit by: dgreen12
Hotel Website: The Cosmopolitan of Las Vegas, Autograph Collection
Official List of Cosmopolitan Bonvoy Elite Benefits: https://www.cosmopolitanlasvegas.com/marriott-bonvoy-at-the-cosmopolitan-of-las-vegas
The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services
The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee
Resort fee is $39+tax effective 01/01/2019. Also as of that date, parking (self & valet) is complimentary for hotel guests.
Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $39 daily resort fee so there is still no extra charge to any guest for using it.
Platinums receive:
* use of Platinum check-in area (to the left of main desks)
* Platinum arrival gift is $10FB coupon or 1,000 points
* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.
* free tea/coffee 6am - noon in the plat lobby check-in area
* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.
Resort fee:
* $39 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
Receiving Bonvoy Points for a Stay:
Many have reported needing to follow up to have Marriott Bonvoy points manually posted post stay (they do not typically post automatically.) A tip is to email [email protected] shortly after a stay asking them to manually forward your folio to Marriott Bonvoy for processing.
Hat tip to billycwhatup for this:
* Identity points and MR points can not be earned on the same stay
Other tips
The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.
The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.
The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".
If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.
And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.
If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-Eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).
If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.
Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
Official List of Cosmopolitan Bonvoy Elite Benefits: https://www.cosmopolitanlasvegas.com/marriott-bonvoy-at-the-cosmopolitan-of-las-vegas
The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services
The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee
Resort fee is $39+tax effective 01/01/2019. Also as of that date, parking (self & valet) is complimentary for hotel guests.
Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $39 daily resort fee so there is still no extra charge to any guest for using it.
Platinums receive:
* use of Platinum check-in area (to the left of main desks)
* Platinum arrival gift is $10FB coupon or 1,000 points
* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.
* free tea/coffee 6am - noon in the plat lobby check-in area
* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.
Resort fee:
* $39 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
Receiving Bonvoy Points for a Stay:
Many have reported needing to follow up to have Marriott Bonvoy points manually posted post stay (they do not typically post automatically.) A tip is to email [email protected] shortly after a stay asking them to manually forward your folio to Marriott Bonvoy for processing.
Hat tip to billycwhatup for this:
* Identity points and MR points can not be earned on the same stay
Other tips
The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.
The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.
The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".
If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.
And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.
If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-Eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).
If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.
Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
Las Vegas Cosmopolitan Hotel [Master Thread]
Oct 24, 2018, 6:04 am
#2596
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 160
I will be checking in today. As experiences in this thread sound like, they will probably not offer free breakfast as per Marriott Rewards T&Cs. What would you suggest? Decline to accept any other Welcome Gift and claim the 100 USD (afterwards as they will not honor this compensation either)? I want to avoid lengthy discussions with lower-management staff that have to stick to their rules anyway.
Oct 24, 2018, 6:52 am
#2597
Join Date: Feb 2013
Posts: 1,815
I will be checking in today. As experiences in this thread sound like, they will probably not offer free breakfast as per Marriott Rewards T&Cs. What would you suggest? Decline to accept any other Welcome Gift and claim the 100 USD (afterwards as they will not honor this compensation either)? I want to avoid lengthy discussions with lower-management staff that have to stick to their rules anyway.
Good luck.
Oct 24, 2018, 8:23 am
#2598
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
Yes. Just to clarify...
At Autograph Collection hotels, daily breakfast for member + 1 is a function of the Platinum Elite lounge/breakfast benefit. This is in addition to the Welcome Gift.
At Autograph Collection resorts, daily breakfast for member + 1 is one of the Platinum Elite Welcome Gift options (in the tradition of many Starwood legacy brands).
In other words, daily breakfast for member + 1 is a Platinum Elite benefit at an Autograph Collection property, regardless of whether it's a hotel or resort.
I agree. It's all in the Terms & Conditions: https://www.marriott.com/loyalty/terms/default.mi
Also in the Terms & Conditions — if the Platinum Elite members is not offered a Welcome Gift of the member's choice (based on the options of each brand), compensation applies. For Autograph Collection properties, such as the Cosmopolitan, the compensation would be USD $100. It's important to claim compensation while at the property, not after checking out. Failure to offer breakfast would be enough to invoke the guarantee. Refusal to provide breakfast is worse, but there's not a higher compensation level for that.
At Autograph Collection hotels, daily breakfast for member + 1 is a function of the Platinum Elite lounge/breakfast benefit. This is in addition to the Welcome Gift.
At Autograph Collection resorts, daily breakfast for member + 1 is one of the Platinum Elite Welcome Gift options (in the tradition of many Starwood legacy brands).
In other words, daily breakfast for member + 1 is a Platinum Elite benefit at an Autograph Collection property, regardless of whether it's a hotel or resort.
I agree. It's all in the Terms & Conditions: https://www.marriott.com/loyalty/terms/default.mi
Also in the Terms & Conditions — if the Platinum Elite members is not offered a Welcome Gift of the member's choice (based on the options of each brand), compensation applies. For Autograph Collection properties, such as the Cosmopolitan, the compensation would be USD $100. It's important to claim compensation while at the property, not after checking out. Failure to offer breakfast would be enough to invoke the guarantee. Refusal to provide breakfast is worse, but there's not a higher compensation level for that.
You're not reading the terms and conditions properly. I agree it is confusing, and it is misleading that the T&Cs explicitly reference excluded benefits further down which would make you think that benefits not explicitly excluded are included. You can argue that common sense interpretation, but you are not going to win that interpretation with Marriott or the Cosmopolitan who will take a strict legal interpretation.
The T&Cs make it very clear that the Cosmopolitan is not a participating property except that they do allow points to be earned on some fees and instant bookings. Everything else in the T&Cs that references "Participating properties will provide [...]" or similar means that the Cosmopolitan is not included in that because it is explicitly referenced in the sections above as not being a participating property.
Hopefully Marriott will make the T&Cs more clear because it is misleading but advising people to try to get the $100 they are not going to get is a pointless exercise. If you want Elite benefits then don't stay at the dumpster fire that is the Cosmo because you won't get them as they are not a participating property.
Oct 24, 2018, 9:37 am
#2599
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
You're not reading the terms and conditions properly. I agree it is confusing, and it is misleading that the T&Cs explicitly reference excluded benefits further down which would make you think that benefits not explicitly excluded are included. You can argue that common sense interpretation, but you are not going to win that interpretation with Marriott or the Cosmopolitan who will take a strict legal interpretation.
The T&Cs make it very clear that the Cosmopolitan is not a participating property except that they do allow points to be earned on some fees and instant bookings. Everything else in the T&Cs that references "Participating properties will provide [...]" or similar means that the Cosmopolitan is not included in that because it is explicitly referenced in the sections above as not being a participating property.
Hopefully Marriott will make the T&Cs more clear because it is misleading but advising people to try to get the $100 they are not going to get is a pointless exercise. If you want Elite benefits then don't stay at the dumpster fire that is the Cosmo because you won't get them as they are not a participating property.
The T&Cs make it very clear that the Cosmopolitan is not a participating property except that they do allow points to be earned on some fees and instant bookings. Everything else in the T&Cs that references "Participating properties will provide [...]" or similar means that the Cosmopolitan is not included in that because it is explicitly referenced in the sections above as not being a participating property.
Hopefully Marriott will make the T&Cs more clear because it is misleading but advising people to try to get the $100 they are not going to get is a pointless exercise. If you want Elite benefits then don't stay at the dumpster fire that is the Cosmo because you won't get them as they are not a participating property.
It has nothing to do with whether the Cosmopolitan is a hotel or resort.
If the front desk at the Cosmopolitan still claims resort status as the justification for its failure to provide Platinum Elite breakfast, then the front desk is needlessly confusing the issue.
Shame on the Marriott executive who signed off on the exclusion for the Cosmopolitan.
Oct 24, 2018, 9:58 am
#2600
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
You're not reading the terms and conditions properly. I agree it is confusing, and it is misleading that the T&Cs explicitly reference excluded benefits further down which would make you think that benefits not explicitly excluded are included. You can argue that common sense interpretation, but you are not going to win that interpretation with Marriott or the Cosmopolitan who will take a strict legal interpretation.
The T&Cs make it very clear that the Cosmopolitan is not a participating property except that they do allow points to be earned on some fees and instant bookings. Everything else in the T&Cs that references "Participating properties will provide [...]" or similar means that the Cosmopolitan is not included in that because it is explicitly referenced in the sections above as not being a participating property.
Hopefully Marriott will make the T&Cs more clear because it is misleading but advising people to try to get the $100 they are not going to get is a pointless exercise. If you want Elite benefits then don't stay at the dumpster fire that is the Cosmo because you won't get them as they are not a participating property.
The T&Cs make it very clear that the Cosmopolitan is not a participating property except that they do allow points to be earned on some fees and instant bookings. Everything else in the T&Cs that references "Participating properties will provide [...]" or similar means that the Cosmopolitan is not included in that because it is explicitly referenced in the sections above as not being a participating property.
Hopefully Marriott will make the T&Cs more clear because it is misleading but advising people to try to get the $100 they are not going to get is a pointless exercise. If you want Elite benefits then don't stay at the dumpster fire that is the Cosmo because you won't get them as they are not a participating property.
On rereading the applicable portions of the T&Cs, I agree that the Cosmpolitan is excluded from the full benefits of other Autograph Collection Hotels (along with exclusions for Atlantis, Paradise Island).
It has nothing to do with whether the Cosmopolitan is a hotel or resort.
If the front desk at the Cosmopolitan still claims resort status as the justification for its failure to provide Platinum Elite breakfast, then the front desk is needlessly confusing the issue.
Shame on the Marriott executive who signed off on the exclusion for the Cosmopolitan.
It has nothing to do with whether the Cosmopolitan is a hotel or resort.
If the front desk at the Cosmopolitan still claims resort status as the justification for its failure to provide Platinum Elite breakfast, then the front desk is needlessly confusing the issue.
Shame on the Marriott executive who signed off on the exclusion for the Cosmopolitan.
I don't get the point of the other poster regarding the chart. It doesn't matter if it is a hotel or resort in this case for the breakfast benefit.
I hope the latest poster will seek the guarantee and escalate the issue! I always wonder how do I prove I invoked the guarantee while at the property ...
Oct 24, 2018, 10:39 am
#2601
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 160
If the Cosmo was excluded from all other benefits, should the paragraph
not say
IANAL but isn’t this an important difference in meaning and legal interpretation?
xiii. Autograph Collection® Hotels - all locations except for:
(...)
B. The Cosmopolitan of Las Vegas, at which the only charges that qualify for Points are the following:
(...)
B. The Cosmopolitan of Las Vegas, at which the only charges that qualify for Points are the following:
The Cosmopolitan of Las Vegas, except for earning points. The only charges that qualify for Points are the following:
Oct 24, 2018, 11:00 am
#2602
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
"8.10 Interpretation of Loyalty Program Rules.
All interpretations of these Loyalty Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Program Rules, the English language version will govern."
Oct 24, 2018, 11:04 am
#2603
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,276
I agree that Marriott's wording is poor and misleading. Marriott's wording suggests that the exclusion applies only to how points are earned at the Cosmopolitan. Your wording would be a small change, but a big improvement.
Of course, a much bigger improvement would be for all properties within each brand to comply with all benefits for that brand (except for rare cases when local laws profit something).
The loyalty program T&Cs are complicated enough without hotel-specific exclusions.
Oct 24, 2018, 11:19 am
#2604
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
- The purpose of the section is to define which properties participate and do not participate and the Cosmopolitan is highlighted as non-participating
- All other sections highlight that the property does not participate and then highlights the exceptions to that rule (what benefits do apply)
Don't get me wrong, it's stupid, the exclusion is stupid, and the T&Cs are a maze of nonsense that is hard to follow. But it is what it is.
Oct 24, 2018, 11:21 am
#2605
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
LennartH,
Of course, a much bigger improvement would be for all properties within each brand to comply with all benefits for that brand (except for rare cases when local laws profit something).
The loyalty program T&Cs are complicated enough without hotel-specific exclusions.
Of course, a much bigger improvement would be for all properties within each brand to comply with all benefits for that brand (except for rare cases when local laws profit something).
The loyalty program T&Cs are complicated enough without hotel-specific exclusions.
Hotels, on the other hand, are a franchise model and its annoying to know I'm only getting published benefits 80 percent of the time and often feel like I have to negotiate for some of those benefits.
Now ... if someone will ask Arne on the conference call in November whether he considers delivering a consistent benefit across properties ,...
Oct 24, 2018, 3:10 pm
#2606
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
I’ve got to disagree with you, at least about the upscale Vegas customers.
Oct 24, 2018, 4:59 pm
#2607
Join Date: Apr 2011
Location: DUS
Programs: BA Gold, A3*G, HH DIA, SPG Plat
Posts: 160
I had a lengthy discussion with the lady who checked us in, her next-level manager and Carlo Chavez, Director of VIP Services, this morning. All of them claimed the Cosmo was excepted from offering breakfast. None of them were able to show me any proof. There were different excursions, ranging from "this is a resort" to "we are not owned by Marriott". The height of cheek was "Well, Sir, there are always some guests who think they have found something new in the Terms and Conditions".
I have then claimed 100 USD compensation and was, of course, refused. I have now send an e-mail with the same claim to Mr. Chavez to have some written proof and timestamp and put Marriott customer care in CC.
We'll see how this ends...
I have then claimed 100 USD compensation and was, of course, refused. I have now send an e-mail with the same claim to Mr. Chavez to have some written proof and timestamp and put Marriott customer care in CC.
We'll see how this ends...
Last edited by LennartH; Oct 24, 2018 at 5:09 pm
Oct 24, 2018, 5:24 pm
#2608
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I had a lengthy discussion with the lady who checked us in, her next-level manager and Carlo Chavez, Director of VIP Services, this morning. All of them claimed the Cosmo was excepted from offering breakfast. None of them were able to show me any proof. There were different excursions, ranging from "this is a resort" to "we are not owned by Marriott". The height of cheek was "Well, Sir, there are always some guests who think they have found something new in the Terms and Conditions".
I have then claimed 100 USD compensation and was, of course, refused. I have now send an e-mail with the same claim to Mr. Chavez to have some written proof and timestamp and put Marriott customer care in CC.
We'll see how this ends...
I have then claimed 100 USD compensation and was, of course, refused. I have now send an e-mail with the same claim to Mr. Chavez to have some written proof and timestamp and put Marriott customer care in CC.
We'll see how this ends...
As others have noted, the T&C are hardly the model of clarity but there is certainly no exception in the breakfast provisions regarding Autograph Colleciton resorts or the Cosmopolitan.
That being said, I suspect the end result will be something express about the Cosmopolitan not providing breakfast which is still be better than it is now as they will have to publicly announce it.
Oct 24, 2018, 6:30 pm
#2609
Join Date: Feb 2009
Posts: 3,737
The SPG twitter support is currently looking into it. I'll give an update.
Check-in was rather cold from the young blonde woman working in the lounge. Upgrade was to a non-fountain facing terrace room. Didn't ask what welcome amenity I wanted. Provided a business card with the platinum benefits. The manager came over and explained the breakfast situation and was rather warm and polite. While not a wrap around terrace suite, room is still nice and other staff have been friendly on my stay.
Check-in was rather cold from the young blonde woman working in the lounge. Upgrade was to a non-fountain facing terrace room. Didn't ask what welcome amenity I wanted. Provided a business card with the platinum benefits. The manager came over and explained the breakfast situation and was rather warm and polite. While not a wrap around terrace suite, room is still nice and other staff have been friendly on my stay.
Oct 24, 2018, 8:11 pm
#2610
Join Date: Mar 2010
Location: Sunshine State
Programs: Avis Trump. Costco Exec. SPG PLAT PREM-90. WN A+/CP. AA SLV. Nat EE..
Posts: 456
Cosmo is. 3,000 room hotel that seems to do a great job of staying sold out. I mean the rooms are beautiful, I always got a wrap around suite for a max of $50 extra a night...this was pre-renovation where they went on a massive expenditure a year ago of replacing furniture and even removing kitchens/full size apploamces in some cases. I’m usually quick to complain about tired rooms but I saw this expenditure as a massive downgrade (the old stuff wasn’t tired and was of better quality). Along the same time they got much more stingy on upgrades and also cut my credit line as I “didn’t use the max or get near it enough” which btw, is the whole point because they never want to let you draw it all at once. Anyways my point is 1. It’s a huge property for Marriott so Cosmo mgmt can generally do what they want and in the last 18 months it’s become greed and it’s pushed away a lot of formerly loyal folks that actually spent money. I do miss the begging emails to stay free in a suite back in 2010-12 to indirectly telling us we can stay away if we aren’t playing minimum $1,000 hands. Aria and Wynn seem content with my $125 average.
Anyways, fight the good fight guys but I gave up a year ago on em. Maybe the third or fourth bankruptcy will do the charm. Until the. I will just passive aggressively hang out at their bar for a few hours with friends sporadically playing $5 VP hands haha
Anyways, fight the good fight guys but I gave up a year ago on em. Maybe the third or fourth bankruptcy will do the charm. Until the. I will just passive aggressively hang out at their bar for a few hours with friends sporadically playing $5 VP hands haha