Dec 19, 2013, 9:27 am
Last edit by: dgreen12
Hotel Website: The Cosmopolitan of Las Vegas, Autograph Collection
Official List of Cosmopolitan Bonvoy Elite Benefits: https://www.cosmopolitanlasvegas.com/marriott-bonvoy-at-the-cosmopolitan-of-las-vegas
The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services
The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee
Resort fee is $39+tax effective 01/01/2019. Also as of that date, parking (self & valet) is complimentary for hotel guests.
Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $39 daily resort fee so there is still no extra charge to any guest for using it.
Platinums receive:
* use of Platinum check-in area (to the left of main desks)
* Platinum arrival gift is $10FB coupon or 1,000 points
* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.
* free tea/coffee 6am - noon in the plat lobby check-in area
* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.
Resort fee:
* $39 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
Receiving Bonvoy Points for a Stay:
Many have reported needing to follow up to have Marriott Bonvoy points manually posted post stay (they do not typically post automatically.) A tip is to email [email protected] shortly after a stay asking them to manually forward your folio to Marriott Bonvoy for processing.
Hat tip to billycwhatup for this:
* Identity points and MR points can not be earned on the same stay
Other tips
The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.
The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.
The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".
If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.
And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.
If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-Eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).
If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.
Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
Official List of Cosmopolitan Bonvoy Elite Benefits: https://www.cosmopolitanlasvegas.com/marriott-bonvoy-at-the-cosmopolitan-of-las-vegas
The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services
The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee
Resort fee is $39+tax effective 01/01/2019. Also as of that date, parking (self & valet) is complimentary for hotel guests.
Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $39 daily resort fee so there is still no extra charge to any guest for using it.
Platinums receive:
* use of Platinum check-in area (to the left of main desks)
* Platinum arrival gift is $10FB coupon or 1,000 points
* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.
* free tea/coffee 6am - noon in the plat lobby check-in area
* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.
Resort fee:
* $39 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
Receiving Bonvoy Points for a Stay:
Many have reported needing to follow up to have Marriott Bonvoy points manually posted post stay (they do not typically post automatically.) A tip is to email [email protected] shortly after a stay asking them to manually forward your folio to Marriott Bonvoy for processing.
Hat tip to billycwhatup for this:
* Identity points and MR points can not be earned on the same stay
Other tips
The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.
The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.
The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".
If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.
And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.
If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-Eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).
If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.
Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
Las Vegas Cosmopolitan Hotel [Master Thread]
Oct 23, 2018, 12:00 pm
#2581
Join Date: Oct 2018
Posts: 11
I just got home from my trip last night. After almost 2 hours spent on the phone trying to get this resolved it went no where. Marriott and The Cosmopolitan are playing the blame game. Half way through my trip I got a phone call from another Cosmo manager saying they were responding to my email to Marriott and that she was just calling to let me know they don't participate in the free breakfast program. (I never sent an email). I explained to this manager what happened prior, she apologized and comped me one free breakfast for the hassle but again wouldn't budge on offering it for each day, and for my +1.
I had a prior Better Business Bureau Complaint for another issue about a month ago and luckily wrote down the contact info for the person who dealt with my complaint at the Marriott office. I just got off the phone with him after explaining the whole situation again, he is going to look into it and follow back up with me. I'll update here again once he gets back to me. I told him that my primary issue is that I pick and choose what hotels I stay at based on my benefits as a PP member, and I imagine that most other people do too. I need to have confidence that I'm going to receive the benefits that I earned when I stay with Marriott, and that I won't have to waste time fighting with everyone to receive those benefits. It really upsets me that this should have been a 5 minute phone conversation with an apology and assurance that the terms would be updated to exclude the Cosmo from Breakfast. Instead I'm at over 2 hours of frustrating phone conversations. They really need to do some retraining of the customer service team over at Marriott.
I had a prior Better Business Bureau Complaint for another issue about a month ago and luckily wrote down the contact info for the person who dealt with my complaint at the Marriott office. I just got off the phone with him after explaining the whole situation again, he is going to look into it and follow back up with me. I'll update here again once he gets back to me. I told him that my primary issue is that I pick and choose what hotels I stay at based on my benefits as a PP member, and I imagine that most other people do too. I need to have confidence that I'm going to receive the benefits that I earned when I stay with Marriott, and that I won't have to waste time fighting with everyone to receive those benefits. It really upsets me that this should have been a 5 minute phone conversation with an apology and assurance that the terms would be updated to exclude the Cosmo from Breakfast. Instead I'm at over 2 hours of frustrating phone conversations. They really need to do some retraining of the customer service team over at Marriott.
Oct 23, 2018, 12:59 pm
#2582
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I told him that my primary issue is that I pick and choose what hotels I stay at based on my benefits as a PP member, and I imagine that most other people do too. I need to have confidence that I'm going to receive the benefits that I earned when I stay with Marriott, and that I won't have to waste time fighting with everyone to receive those benefits. ...... They really need to do some retraining of the customer service team over at Marriott.
If I walk into a hotel, I just want the program benefits and don't want to argue with them. Even at a huge property like the Cosmopolitan, they can't have more than 20-25 PP's checking in on a given day.
Wouldn't it be nice if when you checked in, the hotel said, "Thank you for your loyalty and we want to assure you that we will provide all the program benefits."
Cosmo is not excluded.
Its not retraining Marriott needs, its a process for reporting hotels that don't provide program benefits.
The Cosmo, on the other hand, needs a GM who recognizes that they are bringing in lots of guests because of their association with the Marriott program. Some of those guests expect that breakfast will be one of the benefits under the program that they are required to deliver.
Last edited by C17PSGR; Oct 23, 2018 at 1:12 pm
Oct 23, 2018, 1:59 pm
#2583
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,302
I suspect the likely resolution of this issue will be the Cosmopolitan more clearly opting out of the breakfast benefit, similar to how the Ritz-Carlton Millenia Singapore opts out of MR benefits. It won't be the hotel offering one or two $30 buffets/day to Platinum and above guests.
Oct 23, 2018, 2:06 pm
#2584
Join Date: Feb 2017
Programs: DL DM, UA Gold, Alaska MVP, Bonvoy (lol) Ambassador
Posts: 2,994
I suspect the likely resolution of this issue will be the Cosmopolitan more clearly opting out of the breakfast benefit, similar to how the Ritz-Carlton Millenia Singapore opts out of MR benefits. It won't be the hotel offering one or two $30 buffets/day to Platinum and above guests.
Here's the section:
1.2.a. “Participating Properties” are hotels, resorts, and other transient stay properties operated under the brands below that are owned, managed, franchised or licensed by Marriott International (“Participating Brands”) and are bookable through Marriott Channels unless otherwise stated (see 1.2.b.). The Participating Properties include:
[...]
xiii. Autograph Collection® Hotels - all locations except for:
[...]
B. The Cosmopolitan of Las Vegas, at which the only charges that qualify for Points are the following:
(1) Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases. Points cannot be earned on any other purchases at hotel outlets or for hotel services.
(2) Points may be redeemed for all Qualifying Stays (defined in Section 2.1.d.) at The Cosmopolitan, Las Vegas.
The fact is that, per the T&C, you are not entitled to breakfast since the Cosmopolitan is not a participating property.
You are right to critique the absurdity of the novel-length terms and conditions and obtuse exclusions in the Marriott T&Cs, but it is what it is.
Next time don't stay at the dumpster fire that is the Cosmopolitan.
Oct 23, 2018, 2:24 pm
#2585
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
Yes, and they are technically already covered in the T&Cs. It explicitly states that the Cosmopolitan is not considered a participating property in section 1.2.a.
Here's the section:
A normal person may read that and say, "oh, they are just adding restrictions on what points are earned to." This is an incorrect interpretation: the strained legal interpretation is that the Cosmopolitan is not a participating property except for the fact that they offer night redemptions and point earning. The fact that the Cosmopolitan is referenced elsewhere as being excluded explicitly does not mean that the breakfast benefit is inherently included.
The fact is that, per the T&C, you are not entitled to breakfast since the Cosmopolitan is not a participating property.
You are right to critique the absurdity of the novel-length terms and conditions and obtuse exclusions in the Marriott T&Cs, but it is what it is.
Next time don't stay at the dumpster fire that is the Cosmopolitan.
Here's the section:
A normal person may read that and say, "oh, they are just adding restrictions on what points are earned to." This is an incorrect interpretation: the strained legal interpretation is that the Cosmopolitan is not a participating property except for the fact that they offer night redemptions and point earning. The fact that the Cosmopolitan is referenced elsewhere as being excluded explicitly does not mean that the breakfast benefit is inherently included.
The fact is that, per the T&C, you are not entitled to breakfast since the Cosmopolitan is not a participating property.
You are right to critique the absurdity of the novel-length terms and conditions and obtuse exclusions in the Marriott T&Cs, but it is what it is.
Next time don't stay at the dumpster fire that is the Cosmopolitan.
Which suggests they know how to exclude the Cosmo from internet so they could exclude it from the breakfast benefit if they wanted to do so. And they do know how to exclude Gaylord properties.
But, there is always 8.10
"8.10 Interpretation of Loyalty Program Rules.
All interpretations of these Loyalty Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Program Rules, the English language version will govern."
Oct 23, 2018, 2:24 pm
#2586
Join Date: Oct 2018
Programs: Mileage Plus, Marriott Rewards, Southwest Rapid Rewards
Posts: 686
+1 I don't have to go to Vegas and, if I do, I don't have to stay at the Cosmo.
If I walk into a hotel, I just want the program benefits and don't want to argue with them. Even at a huge property like the Cosmopolitan, they can't have more than 20-25 PP's checking in on a given day.
Wouldn't it be nice if when you checked in, the hotel said, "Thank you for your loyalty and we want to assure you that we will provide all the program benefits."
Cosmo is not excluded.
Its not retraining Marriott needs, its a process for reporting hotels that don't provide program benefits.
The Cosmo, on the other hand, needs a GM who recognizes that they are bringing in lots of guests because of their association with the Marriott program. Some of those guests expect that breakfast will be one of the benefits under the program that they are required to deliver.
If I walk into a hotel, I just want the program benefits and don't want to argue with them. Even at a huge property like the Cosmopolitan, they can't have more than 20-25 PP's checking in on a given day.
Wouldn't it be nice if when you checked in, the hotel said, "Thank you for your loyalty and we want to assure you that we will provide all the program benefits."
Cosmo is not excluded.
Its not retraining Marriott needs, its a process for reporting hotels that don't provide program benefits.
The Cosmo, on the other hand, needs a GM who recognizes that they are bringing in lots of guests because of their association with the Marriott program. Some of those guests expect that breakfast will be one of the benefits under the program that they are required to deliver.
Oct 23, 2018, 2:27 pm
#2587
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
They are able to charge a premium because of their relationship with MR. In general, their rates look to me to be a bit higher than the competitors and I can only assume its because of the Marriott relationship.
Oct 23, 2018, 3:03 pm
#2588
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
That would seem unlikely to me - I would think it much more probable that the premium is because of the Cosmo’s own brand which is much better than all of its direct competitors (with the possible equal of the Encore) for the upmarket Vegas casino experience.
Oct 23, 2018, 3:57 pm
#2589
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,302
Oct 23, 2018, 4:10 pm
#2590
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,712
It's undoubtedly fair to say that average Vegas customers, even the fashionable rich ones, are not as discerning or sophisticated as most of the posters on here.
Oct 23, 2018, 6:38 pm
#2591
Join Date: Feb 2009
Posts: 3,737
I believe SPG support just points to this chart and states that The Cosmopolitan Las Vegas isn't a Autograph Collection Resort.
https://members.marriott.com/faq/?ES...-elite-members
https://members.marriott.com/faq/?ES...-elite-members
Oct 23, 2018, 6:57 pm
#2592
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
I believe SPG support just points to this chart and states that The Cosmopolitan Las Vegas isn't a Autograph Collection Resort.
https://members.marriott.com/faq/?ES...-elite-members
https://members.marriott.com/faq/?ES...-elite-members
Where do they get that from?
And ... since the only real comparator is Atlantis ... do they give a breakfast benefit for plats? Meaning in actuality as opposed to us interpreting the T&C's
Oct 23, 2018, 9:59 pm
#2593
Join Date: Feb 2009
Posts: 3,737
That is what they sent.
Oct 23, 2018, 11:03 pm
#2594
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 5,234
"The best way to check is whether an Autograph Collection property is a hotel/resort would be to visit our https://spg.to/2Rg5N3J website. Pick a location and perhaps a dummy date and then click "Find Hotels". You will see a list of properties in that particular location. Find a "funnel" icon that says "Filter". Click on it. Choose Hotel Type as "resorts" and "apply". This would list the resorts in a particular city/location."
That is what they sent.
That is what they sent.
That being said the two "mega" Autograph Collection properties are The Atlantis and The Cosmopolitan." They seem to have special conditions but breakfast isn't written into the conditions.
Oct 23, 2018, 11:29 pm
#2595
Join Date: May 2002
Programs: AAdvantage Platinum, United Silver, Marriott Titanium Elite
Posts: 2,273
At Autograph Collection hotels, daily breakfast for member + 1 is a function of the Platinum Elite lounge/breakfast benefit. This is in addition to the Welcome Gift.
At Autograph Collection resorts, daily breakfast for member + 1 is one of the Platinum Elite Welcome Gift options (in the tradition of many Starwood legacy brands).
In other words, daily breakfast for member + 1 is a Platinum Elite benefit at an Autograph Collection property, regardless of whether it's a hotel or resort.
Also in the Terms & Conditions — if the Platinum Elite members is not offered a Welcome Gift of the member's choice (based on the options of each brand), compensation applies. For Autograph Collection properties, such as the Cosmopolitan, the compensation would be USD $100. It's important to claim compensation while at the property, not after checking out. Failure to offer breakfast would be enough to invoke the guarantee. Refusal to provide breakfast is worse, but there's not a higher compensation level for that.
