Las Vegas Cosmopolitan Hotel [Master Thread]
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#2641
Join Date: Feb 2013
Posts: 1,788
I'm not sure if this has been mentioned, but I created and added my Identity number to the room upon check-in. After checking out I noticed that my nightly room charge, daily resort fee, and restaurant charges (charged to the room) earned me enough Identity points which shows that I now have a free complimentary night. Though, five plus days later and no Marriott points have hit my account. Guessing they are just delayed.
However, I think you only earn MR points on the room rate and in room dining.
I take all my other dining receipts to Identity desk and have them add points or give it to restaurants when signing the check.
#2642
Join Date: Feb 2009
Posts: 3,625
As far as I know you can’t double dip. It’s one or the other.
However, I think you only earn MR points on the room rate and in room dining.
I take all my other dining receipts to Identity desk and have them add points or give it to restaurants when signing the check.
#2643
Join Date: Feb 2013
Posts: 1,788
#2644
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,497
I've followed this with some interest and toss this out to all those who wanted their comp breakfast..... are you booking the normal BAR offer thru marriott.com ?
why would you not turn to Virtuoso / FHR etc to get your breakfast and a further 100USD to use on property?
Lunch for two at Milos with wine will run you about 100USD
is there something I am missing about how to book Cosmo as a Plat cost wise?
why would you not turn to Virtuoso / FHR etc to get your breakfast and a further 100USD to use on property?
Lunch for two at Milos with wine will run you about 100USD
is there something I am missing about how to book Cosmo as a Plat cost wise?
#2645
Join Date: May 2014
Location: PWM
Programs: Delta PM
Posts: 822
You guys are absolutely nuts over your free breakfasts! I love following this thread for all things cosmo related (I have no mariott status) and I'm about ready to offer to buy you folks breakfast so we can get back to something OTHER than the freek breakfast which, by the way, is never going to be honored here! I dont know that for a fact but after reading the 600 posts about it I think it's a solid assumption. Good luck in your quest for chex!
#2646
Join Date: Jan 2014
Posts: 615
You guys are absolutely nuts over your free breakfasts! I love following this thread for all things cosmo related (I have no mariott status) and I'm about ready to offer to buy you folks breakfast so we can get back to something OTHER than the freek breakfast which, by the way, is never going to be honored here! I dont know that for a fact but after reading the 600 posts about it I think it's a solid assumption. Good luck in your quest for chex!

#2647
Join Date: Jun 2015
Posts: 330
You guys are absolutely nuts over your free breakfasts! I love following this thread for all things cosmo related (I have no mariott status) and I'm about ready to offer to buy you folks breakfast so we can get back to something OTHER than the freek breakfast which, by the way, is never going to be honored here! I dont know that for a fact but after reading the 600 posts about it I think it's a solid assumption. Good luck in your quest for chex!
#2648
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 467
Some of you may have wondered as I have, do they ever clean the railing glass and if so, how? Conceivably they could lean over each balcony and do it, but nope! They hire these brave guys to hang from a rope.

#2649
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, Caesar's Diamond, MGM Gold
Posts: 1,545
#2650
Join Date: Jun 2015
Posts: 330
#2651
Join Date: Jun 2016
Location: Prince Edward Island
Programs: Air Canada P25K, Hilton Honors Gold, Marriott Gold, Caesar's Diamond, MGM Gold
Posts: 1,545
I'm not saying that it's not a decent job for the right person, but my general fear of dangling from a rope, hundreds of feet above concrete, rules it out as a viable career option for me personally. However, it's probably better than most high rise window cleaning gigs since you can just climb onto a balcony if you get stuck.
#2652
Join Date: Jun 2015
Posts: 330
I can't imagine doing it either, I love rock climbing, yet the thought of just dangling and cleaning something terrifies me for some reason.
#2653
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,505

#2655
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 467
So I just concluded a one night stay where I tried to get my promised free breakfast welcome gift. The initial discussion with the Autograph Lounge desk clerk and ultimately the Director of VIP services went as previously reported and as could be predicted. I then followed up with an email to Director of VIP Services requesting $100 compensation for the denial of choice of breakfast for the welcome gift.
My email basically stated:
1. The T&Cs contain 4 mentions of "Cosmopolitan" with 1 policy exemption for Cosmo relating to premium Internet but no mention of any exclusions for breakfast.
2. Why would language exist to exclude the Internet but not the breakfast?
3. The compensation clauses exists for situations just like this.
I got a reply from the Autograph Lounge Supervisor basically saying:
1. The Cosmo offers an arrival amenity of 1000 points or $10 F&B credit.
2. The "Resorts Only" section does not limit the Cosmo to offering only 1000 points or breakfast, and they can choose to offer 1000 points or $10 F&B credit.
3. The absence of a breakfast amenity exception does not mean that they must pay me $100 compensation.
4. All interpretations of the Loyalty Program Rules are at the Company's sole discretion, and the Company's decisions will be final.
5. Marriott is aware that they do not offer breakfast and do not pay $100.
6. If you escalate to Marriott they will just refer you back to us.
I sent another reply, basically stating:
1. The logic in her reply fail reasonable interpretation. Cosmo is a resort and must provide the choices mentioned under "Resorts Only" but they are certainly free to offer additional choices if they wish, this is very clear.
2. Their replies have failed to identify any policy exclusions allowing them to opt out of offering breakfast.
3. If Marriott allowed this, why wouldn't they add language stating this? It would be just one more exclusion of the dozens already in the document.
4. What is the purpose of mentioning $100 compensation for denial of amenity when a hotel can arbitrarily decide they aren't going to follow the policy. Comment: If not this situation, what situation is this compensation clause intended for?
5. A brief discussion of this being a poor business practice to promote benefits and offers to obtain business with no intention of honoring them, and a wonderment of what the NV AG or how a court would view this matter.
A final reply:
1. They are working with Marriott to make the breakfast exclusion clearer
Comment: How hard is it to add a line of text? There must be more involved, some kind of negotiations with Marriott, I'm guessing Marriott isn't willing to waive this without concessions or they'd just add the asterisk and exclude Cosmo, IMO.
2. As a gesture, they have refunded charges from my stay which came in at just under $100. Comment: It might have helped that I am a Sterling member of Identity. Regardless, I am happy with this.
So there you have it folks... good luck!
Notes from my stay:
The new food options (4 new restaurants where the old sports book was) bring some more quick and affordable food options and are really nice to have. Hot Chicken was delicious, as were the breakfast options at The District (?) and it was nice that they didn't have much line while Egg Slut still has the perpetual long line that never seems to go away.
My email basically stated:
1. The T&Cs contain 4 mentions of "Cosmopolitan" with 1 policy exemption for Cosmo relating to premium Internet but no mention of any exclusions for breakfast.
2. Why would language exist to exclude the Internet but not the breakfast?
3. The compensation clauses exists for situations just like this.
I got a reply from the Autograph Lounge Supervisor basically saying:
1. The Cosmo offers an arrival amenity of 1000 points or $10 F&B credit.
2. The "Resorts Only" section does not limit the Cosmo to offering only 1000 points or breakfast, and they can choose to offer 1000 points or $10 F&B credit.
3. The absence of a breakfast amenity exception does not mean that they must pay me $100 compensation.
4. All interpretations of the Loyalty Program Rules are at the Company's sole discretion, and the Company's decisions will be final.
5. Marriott is aware that they do not offer breakfast and do not pay $100.
6. If you escalate to Marriott they will just refer you back to us.
I sent another reply, basically stating:
1. The logic in her reply fail reasonable interpretation. Cosmo is a resort and must provide the choices mentioned under "Resorts Only" but they are certainly free to offer additional choices if they wish, this is very clear.
2. Their replies have failed to identify any policy exclusions allowing them to opt out of offering breakfast.
3. If Marriott allowed this, why wouldn't they add language stating this? It would be just one more exclusion of the dozens already in the document.
4. What is the purpose of mentioning $100 compensation for denial of amenity when a hotel can arbitrarily decide they aren't going to follow the policy. Comment: If not this situation, what situation is this compensation clause intended for?
5. A brief discussion of this being a poor business practice to promote benefits and offers to obtain business with no intention of honoring them, and a wonderment of what the NV AG or how a court would view this matter.
A final reply:
1. They are working with Marriott to make the breakfast exclusion clearer
Comment: How hard is it to add a line of text? There must be more involved, some kind of negotiations with Marriott, I'm guessing Marriott isn't willing to waive this without concessions or they'd just add the asterisk and exclude Cosmo, IMO.
2. As a gesture, they have refunded charges from my stay which came in at just under $100. Comment: It might have helped that I am a Sterling member of Identity. Regardless, I am happy with this.
So there you have it folks... good luck!
Notes from my stay:
The new food options (4 new restaurants where the old sports book was) bring some more quick and affordable food options and are really nice to have. Hot Chicken was delicious, as were the breakfast options at The District (?) and it was nice that they didn't have much line while Egg Slut still has the perpetual long line that never seems to go away.