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Las Vegas Cosmopolitan Hotel [Master Thread]

Las Vegas Cosmopolitan Hotel [Master Thread]

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Old Jan 13, 19, 10:28 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Hotel Website: The Cosmopolitan of Las Vegas, Autograph Collection

The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services

The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee

Resort fee is $35+tax. This fee is increasing to $39+tax effective 01/01/2019.

Hotel charges $10 for self-parking & $18 for valet parking starting Spring 2017. Motorcycles & 2-wheel vehicles exempt. Identity Sterling status provides comp'ed self-parking, Identity Gold status provides comp'ed valet parking.

Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $35 daily resort fee so there is still no extra charge to any guest for using it.

Platinums receive:

* use of Platinum check-in area (to the left of main desks)

* Platinum arrival gift is $10FB coupon or 1,000 points

* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.

* free tea/coffee 6am - noon in the plat lobby check-in area

* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.

Resort fee:

* $35 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
This fee is increasing to $39+tax effective 01/01/2019.

Hat tip to billycwhatup for these next 2 points:

* Identity points and MR points can not be earned on the same stay

Other tips

The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.

The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.

The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".

If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.

And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.

If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).

If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.

Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
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Old Oct 23, 18, 12:00 pm
  #2581  
 
Join Date: Oct 2018
Posts: 5
Originally Posted by Astrophsx View Post
Any update on the breakfast?
I just got home from my trip last night. After almost 2 hours spent on the phone trying to get this resolved it went no where. Marriott and The Cosmopolitan are playing the blame game. Half way through my trip I got a phone call from another Cosmo manager saying they were responding to my email to Marriott and that she was just calling to let me know they don't participate in the free breakfast program. (I never sent an email). I explained to this manager what happened prior, she apologized and comped me one free breakfast for the hassle but again wouldn't budge on offering it for each day, and for my +1.


I had a prior Better Business Bureau Complaint for another issue about a month ago and luckily wrote down the contact info for the person who dealt with my complaint at the Marriott office. I just got off the phone with him after explaining the whole situation again, he is going to look into it and follow back up with me. I'll update here again once he gets back to me. I told him that my primary issue is that I pick and choose what hotels I stay at based on my benefits as a PP member, and I imagine that most other people do too. I need to have confidence that I'm going to receive the benefits that I earned when I stay with Marriott, and that I won't have to waste time fighting with everyone to receive those benefits. It really upsets me that this should have been a 5 minute phone conversation with an apology and assurance that the terms would be updated to exclude the Cosmo from Breakfast. Instead I'm at over 2 hours of frustrating phone conversations. They really need to do some retraining of the customer service team over at Marriott.
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Old Oct 23, 18, 12:59 pm
  #2582  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
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Originally Posted by x10Corey View Post
I told him that my primary issue is that I pick and choose what hotels I stay at based on my benefits as a PP member, and I imagine that most other people do too. I need to have confidence that I'm going to receive the benefits that I earned when I stay with Marriott, and that I won't have to waste time fighting with everyone to receive those benefits. ...... They really need to do some retraining of the customer service team over at Marriott.
+1 I don't have to go to Vegas and, if I do, I don't have to stay at the Cosmo.

If I walk into a hotel, I just want the program benefits and don't want to argue with them. Even at a huge property like the Cosmopolitan, they can't have more than 20-25 PP's checking in on a given day.

Wouldn't it be nice if when you checked in, the hotel said, "Thank you for your loyalty and we want to assure you that we will provide all the program benefits."

Cosmo is not excluded.

Its not retraining Marriott needs, its a process for reporting hotels that don't provide program benefits.

The Cosmo, on the other hand, needs a GM who recognizes that they are bringing in lots of guests because of their association with the Marriott program. Some of those guests expect that breakfast will be one of the benefits under the program that they are required to deliver.
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Last edited by C17PSGR; Oct 23, 18 at 1:12 pm
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Old Oct 23, 18, 1:59 pm
  #2583  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
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I suspect the likely resolution of this issue will be the Cosmopolitan more clearly opting out of the breakfast benefit, similar to how the Ritz-Carlton Millenia Singapore opts out of MR benefits. It won't be the hotel offering one or two $30 buffets/day to Platinum and above guests.
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Old Oct 23, 18, 2:06 pm
  #2584  
 
Join Date: Feb 2017
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Originally Posted by dayone View Post
I suspect the likely resolution of this issue will be the Cosmopolitan more clearly opting out of the breakfast benefit, similar to how the Ritz-Carlton Millenia Singapore opts out of MR benefits. It won't be the hotel offering one or two $30 buffets/day to Platinum and above guests.
Yes, and they are technically already covered in the T&Cs. It explicitly states that the Cosmopolitan is not considered a participating property in section 1.2.a.

Here's the section:

1.2.a. “Participating Properties” are hotels, resorts, and other transient stay properties operated under the brands below that are owned, managed, franchised or licensed by Marriott International (“Participating Brands”) and are bookable through Marriott Channels unless otherwise stated (see 1.2.b.). The Participating Properties include:

[...]

xiii. Autograph Collection® Hotels - all locations except for:
[...]

B. The Cosmopolitan of Las Vegas, at which the only charges that qualify for Points are the following:

(1) Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases. Points cannot be earned on any other purchases at hotel outlets or for hotel services.

(2) Points may be redeemed for all Qualifying Stays (defined in Section 2.1.d.) at The Cosmopolitan, Las Vegas.
A normal person may read that and say, "oh, they are just adding restrictions on what points are earned to." This is an incorrect interpretation: the strained legal interpretation is that the Cosmopolitan is not a participating property except for the fact that they offer night redemptions and point earning. The fact that the Cosmopolitan is referenced elsewhere as being excluded explicitly does not mean that the breakfast benefit is inherently included.

The fact is that, per the T&C, you are not entitled to breakfast since the Cosmopolitan is not a participating property.

You are right to critique the absurdity of the novel-length terms and conditions and obtuse exclusions in the Marriott T&Cs, but it is what it is.

Next time don't stay at the dumpster fire that is the Cosmopolitan.
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Old Oct 23, 18, 2:24 pm
  #2585  
 
Join Date: Apr 2003
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Originally Posted by ethernal View Post
Yes, and they are technically already covered in the T&Cs. It explicitly states that the Cosmopolitan is not considered a participating property in section 1.2.a.

Here's the section:


A normal person may read that and say, "oh, they are just adding restrictions on what points are earned to." This is an incorrect interpretation: the strained legal interpretation is that the Cosmopolitan is not a participating property except for the fact that they offer night redemptions and point earning. The fact that the Cosmopolitan is referenced elsewhere as being excluded explicitly does not mean that the breakfast benefit is inherently included.

The fact is that, per the T&C, you are not entitled to breakfast since the Cosmopolitan is not a participating property.

You are right to critique the absurdity of the novel-length terms and conditions and obtuse exclusions in the Marriott T&Cs, but it is what it is.

Next time don't stay at the dumpster fire that is the Cosmopolitan.
Hmmh. I sort of see your point. Breakfast benefit in 4.3 is limited to "Participating Property" which is defined at 1.2. Of course, the definition at 1.2 as it applies to the Cosmo is poorly drafted particularly when compared to the Atlantis which states " Limited benefits are provided as described in Section 1.3 and Section 4." I somewhat disagree with your interpretation as it is silent on the limitation on its participation other than on points earning. Plus, for example, in 6.4.b. "Premium Internet Access Exclusions. Participating Properties that are listed here participate in the Loyalty Program but do not participate in premium internet access for Members. ... The Cosmopolitan of Las Vegas, Autograph Collection."

Which suggests they know how to exclude the Cosmo from internet so they could exclude it from the breakfast benefit if they wanted to do so. And they do know how to exclude Gaylord properties.

But, there is always 8.10

"8.10 Interpretation of Loyalty Program Rules.

All interpretations of these Loyalty Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Program Rules, the English language version will govern."
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Old Oct 23, 18, 2:24 pm
  #2586  
 
Join Date: Oct 2018
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Originally Posted by C17PSGR View Post
+1 I don't have to go to Vegas and, if I do, I don't have to stay at the Cosmo.

If I walk into a hotel, I just want the program benefits and don't want to argue with them. Even at a huge property like the Cosmopolitan, they can't have more than 20-25 PP's checking in on a given day.

Wouldn't it be nice if when you checked in, the hotel said, "Thank you for your loyalty and we want to assure you that we will provide all the program benefits."

Cosmo is not excluded.

Its not retraining Marriott needs, its a process for reporting hotels that don't provide program benefits.

The Cosmo, on the other hand, needs a GM who recognizes that they are bringing in lots of guests because of their association with the Marriott program. Some of those guests expect that breakfast will be one of the benefits under the program that they are required to deliver.
Based on reading this thread alone, I don't plan to stay at the Cosmo. I already didn't understand why its so expensive.
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Old Oct 23, 18, 2:27 pm
  #2587  
 
Join Date: Apr 2003
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Originally Posted by TXJeepGuy View Post
Based on reading this thread alone, I don't plan to stay at the Cosmo. I already didn't understand why its so expensive.
They are able to charge a premium because of their relationship with MR. In general, their rates look to me to be a bit higher than the competitors and I can only assume its because of the Marriott relationship.
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Old Oct 23, 18, 3:03 pm
  #2588  
 
Join Date: Feb 2008
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Originally Posted by C17PSGR View Post
They are able to charge a premium because of their relationship with MR. In general, their rates look to me to be a bit higher than the competitors and I can only assume its because of the Marriott relationship.
That would seem unlikely to me - I would think it much more probable that the premium is because of the Cosmo’s own brand which is much better than all of its direct competitors (with the possible equal of the Encore) for the upmarket Vegas casino experience.
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Old Oct 23, 18, 3:57 pm
  #2589  
Moderator: Alaska Mileage Plan
 
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Originally Posted by EuropeanPete View Post
Cosmo’s own brand which is much better than all of its direct competitors (with the possible equal of the Encore) for the upmarket Vegas casino experience.
Maybe Marquee, but the ranking of the rest of the "experience" is certainly open to very spirited debate.
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Old Oct 23, 18, 4:10 pm
  #2590  
 
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It's undoubtedly fair to say that average Vegas customers, even the fashionable rich ones, are not as discerning or sophisticated as most of the posters on here.
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Old Oct 23, 18, 6:38 pm
  #2591  
 
Join Date: Feb 2009
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I believe SPG support just points to this chart and states that The Cosmopolitan Las Vegas isn't a Autograph Collection Resort.
https://members.marriott.com/faq/?ES...-elite-members
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Old Oct 23, 18, 6:57 pm
  #2592  
 
Join Date: Apr 2003
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Originally Posted by Astrophsx View Post
I believe SPG support just points to this chart and states that The Cosmopolitan Las Vegas isn't a Autograph Collection Resort.
https://members.marriott.com/faq/?ES...-elite-members

Where do they get that from?

And ... since the only real comparator is Atlantis ... do they give a breakfast benefit for plats? Meaning in actuality as opposed to us interpreting the T&C's
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Old Oct 23, 18, 9:59 pm
  #2593  
 
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Originally Posted by C17PSGR View Post
Where do they get that from?

And ... since the only real comparator is Atlantis ... do they give a breakfast benefit for plats? Meaning in actuality as opposed to us interpreting the T&C's
"The best way to check is whether an Autograph Collection property is a hotel/resort would be to visit our https://spg.to/2Rg5N3J website. Pick a location and perhaps a dummy date and then click "Find Hotels". You will see a list of properties in that particular location. Find a "funnel" icon that says "Filter". Click on it. Choose Hotel Type as "resorts" and "apply". This would list the resorts in a particular city/location."

That is what they sent.
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Old Oct 23, 18, 11:03 pm
  #2594  
 
Join Date: Apr 2003
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Originally Posted by Astrophsx View Post
"The best way to check is whether an Autograph Collection property is a hotel/resort would be to visit our https://spg.to/2Rg5N3J website. Pick a location and perhaps a dummy date and then click "Find Hotels". You will see a list of properties in that particular location. Find a "funnel" icon that says "Filter". Click on it. Choose Hotel Type as "resorts" and "apply". This would list the resorts in a particular city/location."

That is what they sent.
Sorry -- I don't understand. Autograph Collection properties provide a breakfast benefit regardless of whether they are a hotel or a resort. It's a brand standard.

That being said the two "mega" Autograph Collection properties are The Atlantis and The Cosmopolitan." They seem to have special conditions but breakfast isn't written into the conditions.
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Old Oct 23, 18, 11:29 pm
  #2595  
 
Join Date: May 2002
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Originally Posted by C17PSGR View Post
Sorry -- I don't understand. Autograph Collection properties provide a breakfast benefit regardless of whether they are a hotel or a resort. It's a brand standard.
Yes. Just to clarify...

At Autograph Collection hotels, daily breakfast for member + 1 is a function of the Platinum Elite lounge/breakfast benefit. This is in addition to the Welcome Gift.

At Autograph Collection resorts, daily breakfast for member + 1 is one of the Platinum Elite Welcome Gift options (in the tradition of many Starwood legacy brands).

In other words, daily breakfast for member + 1 is a Platinum Elite benefit at an Autograph Collection property, regardless of whether it's a hotel or resort.

Originally Posted by C17PSGR View Post
That being said the two "mega" Autograph Collection properties are The Atlantis and The Cosmopolitan." They seem to have special conditions but breakfast isn't written into the conditions.
I agree. It's all in the Terms & Conditions: https://www.marriott.com/loyalty/terms/default.mi

Also in the Terms & Conditions — if the Platinum Elite members is not offered a Welcome Gift of the member's choice (based on the options of each brand), compensation applies. For Autograph Collection properties, such as the Cosmopolitan, the compensation would be USD $100. It's important to claim compensation while at the property, not after checking out. Failure to offer breakfast would be enough to invoke the guarantee. Refusal to provide breakfast is worse, but there's not a higher compensation level for that.
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