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Las Vegas Cosmopolitan Hotel [Master Thread]

Las Vegas Cosmopolitan Hotel [Master Thread]

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Old Jan 13, 19, 10:28 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: SkiAdcock
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Hotel Website: The Cosmopolitan of Las Vegas, Autograph Collection

The Cosmopolitan of Las Vegas, the only charges that qualify for Points are as follows:
- Room rate, room service food and beverage, in-room movies, phone calls and in-room minibar purchases
- Points cannot be earned on any other purchases at hotel outlets or for hotel services

The Cosmopolitan is a "resort," so basically the only elite benny is a possible upgrade. Elites are not exempt from the resort fee

Resort fee is $35+tax. This fee is increasing to $39+tax effective 01/01/2019.

Hotel charges $10 for self-parking & $18 for valet parking starting Spring 2017. Motorcycles & 2-wheel vehicles exempt. Identity Sterling status provides comp'ed self-parking, Identity Gold status provides comp'ed valet parking.

Cosmopolitan is exempt from providing free wifi to Plats per Marriott's T&Cs, however it is included with the mandatory $35 daily resort fee so there is still no extra charge to any guest for using it.

Platinums receive:

* use of Platinum check-in area (to the left of main desks)

* Platinum arrival gift is $10FB coupon or 1,000 points

* room upgrade (space available) - better luck on mid-week stays than weekend stays. sometimes a 'sandwich' (ie, bribe) to front desk does the trick.

* free tea/coffee 6am - noon in the plat lobby check-in area

* Wicked Spoon: Marriott Rewards Platinums (and PPs) get to use preferred line and get 15% discount when staying at the property. Just show your MR Plat or PP card.
You can book through Virtuoso as well as Amex FHR for complimentary breakfast buffet at Wicked spoon.

Resort fee:

* $35 (+ tax) per day for resort fee, which includes gym access, local + long distance calls, Wifi, pool access. The resort fee is not waived.
This fee is increasing to $39+tax effective 01/01/2019.

Hat tip to billycwhatup for these next 2 points:

* Identity points and MR points can not be earned on the same stay

Other tips

The Terrace Suites are the most common room type and are classified as studio and one bedroom, with options for King, 2 Queens with or without a fountain view. They are essentially the same size, however (10 sq ft difference), but the layouts differ.

The King Studio Suite has a standard bathroom with shower and tub, a living room area with large sitting area and an L shaped sofa and the bed is in a separate area, though not separated.

The King One BR Suite has the same kind of living room area, with the bedroom separated by sliding doors and the bathroom is larger, with a "soaking tub".

If you get a terrace suite of any kind with 2 Queens, the living area will be smaller.

And unless your room type is described as "fountain view", you aren't guaranteed it, though Platinum status will get you upgraded on check in if they have one available.

If you book any of these room types and want to aim higher, I would try a giving the receptionist a 50$ "sandwich", and ask if any wraparounds upgrades would be available. If they say yes, there is a good chance that it will be a wraparound facing south-east or south-west, which for me would be a no go. Taste in view is personal of course, but for me the fountain-eiffel tower view are so much nicer than the south facing views. Also when you would have the choice between a low level wraparound or high level terrace suite, I would still take the high level terrace suite, because a number of floors on the east tower are blocked by the big Bellagio sign. (see youtube vids).

If you really want a high level wraparound then you probably would have to pay, which can sometimes be not that much. If I'm not mistaken I think they offered me a wraparound at 150$ per night more, but we originally booked a 1 bedroom terrace room without view.

Last tip : If you would get the choice of wraparound I would definitely take a high floor east tower one, facing north-east. That would give you bellagio fountain + eiffel tower view, but also a good portion of the south strip.
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Old Oct 8, 18, 8:44 am
  #2566  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Plat Premier; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,612
Originally Posted by gardener View Post
I am also interested in knowing whether Platinum and Platinum Premier are getting free breakfast at the Cosmopolitan - from my reading of the very confusing new rules, they are no longer exempt as a resort.
I stayed there right around the time of the merger. Good recognition but no breakfast. I didn't push the issue since it was early in the process..
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Old Oct 8, 18, 11:26 am
  #2567  
 
Join Date: May 1998
Location: australia
Posts: 4,789
Have had 2 check-ins in the past fortnight (and one more tomorrow) as PP. Given $10 credit (similar to pre-August stays) but no breakfast. All on a casino comp so haven't had the gall to push the issue.
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Old Oct 8, 18, 12:03 pm
  #2568  
 
Join Date: Feb 2013
Posts: 1,660
I’m going in November and have no problem pushing the issue if need be. According to new Platinum terms, breakfast should be one of the platinum welcome options.
I’ll report back then, but hopefully someone else will have news before my trip.
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Old Oct 16, 18, 12:12 pm
  #2569  
 
Join Date: Oct 2018
Posts: 5
I'm here now, the only thing offered is "15% off with invited guest line access to Wicked Spoon". I called down to speak to them about the benefit and terms listed on Marriott's site, they told me because they're not owned by Marriott they are exempt from that rule just like their 2PM check out instead of 4PM. I'm not sure what my escalation options are in this case when the hotel denies benefits that are listed in the terms.

I can't attach an image yet because of my post count, but they gave me a little card when I checked in that says "Marriott Platinum Member Benefits" with the following things:
  • 15% Off with Invited Guest Line Access to Wicked Spoon
  • Autograph Lounge Check-In & Check-Out
  • Complimentary One-Tier Room Upgrade (when available)
  • Complimentary Coffee, Tea, & Bottled Water at the Autograph Lounge
  • Welcome Amenity of 1,000 Marriott Points or $10 F&B Credit
  • Complimentary Premium Internet
  • 2:00PM Late Check-Out
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Old Oct 16, 18, 1:27 pm
  #2570  
 
Join Date: Nov 2015
Posts: 18
Might need one of the Lurkers to explain if they are indeed exempt from giving out breakfast or the hotel needs to do re-training.
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Old Oct 16, 18, 1:29 pm
  #2571  
 
Join Date: Oct 2018
Posts: 5
Just an update on this, I foolishly called the rewards # to try and get this resolved. Spoke to a very rude supervisor who kept talking over me, she called the Cosmo and because the manager here told her they don't provide breakfast she said there is nothing else she could do for me. I finally got the supervisor to read the terms where it states breakfast is a welcome amenity choice, her response was that the Cosmopolitan is not listed anywhere as being included even though Autograph Collection is listed. I tried to use logic here, that unless excluded it would be assumed it is included otherwise they'd be listing thousands of hotels under each benefit to "include" them. Logic did not prevail and we spent 5 minutes arguing semantics before I requested an escalation.

After insisting she create a case and escalate it she put me on hold for 20 minutes (dead air), I thought I'd get "disconnected" but all of a sudden I had the manager at the Cosmopolitan. Apparently the Marriott manager didn't want to deal with me and transferred me to the Cosmo manager without even introducing, or telling me what she was doing. The Cosmo manager told me the lady was extremely rude and she had no idea why I got transferred to her. Cosmo manager was very nice and said she'd call the customer service and follow up for me because the Marriott manager was so rude to not only myself, but to her too.

This is my 3rd interaction with a supervisor since the merger and every time it has been a horrible experience, they need to do some serious retraining. So looks like no free breakfast benefit for me as I doubt I'll receive an update or get a resolution before my stay is over. I'll update when I hear back though. Total call time was 68 minutes. Now to enjoy my vacation.
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Old Oct 16, 18, 5:08 pm
  #2572  
 
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 457
Resort fee is going up!

Not sure if anyone mentioned it. Just noticed this notice at the top of the page when looking at Cosmo reservations:

Please note - Must be 21 years or older to check-in. USD 35 daily resort fee will be added to room rate. Fee USD 39 effective 01Jan19.
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Old Oct 16, 18, 6:16 pm
  #2573  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Plat Premier; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,612
Originally Posted by x10Corey View Post
I'll update when I hear back though. Total call time was 68 minutes. Now to enjoy my vacation.
Look forward to the update. Many of us have read through the T&C and don't see an exception for the Cosmo breakfast. Would this qualify for the guarantee on the welcome amenity? Seems odd they haven't resolved this with as many platinums.

On the 2 PM, they are exempt from that as a resort. On my last stay they said I could have a 3 PM checkout for $100.

But .. i did get a good upgrade.
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Old Oct 17, 18, 4:12 am
  #2574  
 
Join Date: Feb 2013
Posts: 1,660
Originally Posted by azmojo View Post
Resort fee is going up!

Not sure if anyone mentioned it. Just noticed this notice at the top of the page when looking at Cosmo reservations:

Please note - Must be 21 years or older to check-in. USD 35 daily resort fee will be added to room rate. Fee USD 39 effective 01Jan19.
And will include free valet and self parking.
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Old Oct 17, 18, 9:17 am
  #2575  
 
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 457
Originally Posted by x10Corey View Post
Just an update on this, I foolishly called the rewards # to try and get this resolved. Spoke to a very rude supervisor who kept talking over me, she called the Cosmo and because the manager here told her they don't provide breakfast she said there is nothing else she could do for me. I finally got the supervisor to read the terms where it states breakfast is a welcome amenity choice, her response was that the Cosmopolitan is not listed anywhere as being included even though Autograph Collection is listed. I tried to use logic here, that unless excluded it would be assumed it is included otherwise they'd be listing thousands of hotels under each benefit to "include" them. Logic did not prevail and we spent 5 minutes arguing semantics before I requested an escalation.

After insisting she create a case and escalate it she put me on hold for 20 minutes (dead air), I thought I'd get "disconnected" but all of a sudden I had the manager at the Cosmopolitan. Apparently the Marriott manager didn't want to deal with me and transferred me to the Cosmo manager without even introducing, or telling me what she was doing. The Cosmo manager told me the lady was extremely rude and she had no idea why I got transferred to her. Cosmo manager was very nice and said she'd call the customer service and follow up for me because the Marriott manager was so rude to not only myself, but to her too.

This is my 3rd interaction with a supervisor since the merger and every time it has been a horrible experience, they need to do some serious retraining. So looks like no free breakfast benefit for me as I doubt I'll receive an update or get a resolution before my stay is over. I'll update when I hear back though. Total call time was 68 minutes. Now to enjoy my vacation.
I'll be staying there in 3 weeks as a Platinum Elite. I don't want to waste my vacation arguing with hotel staff, but what is the best way to escalate this? Does Marriott monitor any FT threads that we can engage for an official resolution?
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Old Oct 18, 18, 6:46 am
  #2576  
 
Join Date: Jan 2012
Location: MSP - DL Hub Hell
Programs: Marriott LTPP, UA Silver (via Marriott), WN CP, Choice Platinum
Posts: 641
Originally Posted by azmojo View Post
Resort fee is going up!

Not sure if anyone mentioned it. Just noticed this notice at the top of the page when looking at Cosmo reservations:

Please note - Must be 21 years or older to check-in. USD 35 daily resort fee will be added to room rate. Fee USD 39 effective 01Jan19.
Originally Posted by YoungBubbie View Post


And will include free valet and self parking.
Which used to be free anyway...
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Old Oct 18, 18, 7:11 am
  #2577  
 
Join Date: Feb 2013
Posts: 1,660
Originally Posted by Carpboy823 View Post
Which used to be free anyway...
Exactly.
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Old Oct 22, 18, 8:06 pm
  #2578  
 
Join Date: Feb 2009
Posts: 3,312
Any update on the breakfast?
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Old Oct 22, 18, 10:17 pm
  #2579  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 9,715
Originally Posted by Astrophsx View Post
Any update on the breakfast?
Yes, nine posts previous to yours.
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Old Oct 22, 18, 10:33 pm
  #2580  
 
Join Date: Apr 2003
Location: DEN/BDL/LGA/HPN
Programs: Marriott Plat Premier; AA EXP 2MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
Posts: 4,612
Originally Posted by dayone View Post
Yes, nine posts previous to yours.
which was really a problem not an update
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