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The St. Regis Bahia Beach Resort, Puerto Rico [Master Thread]

The St. Regis Bahia Beach Resort, Puerto Rico [Master Thread]

Old Jun 15, 11, 12:06 pm
  #91  
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Interesting. Thank you.
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Old Jun 15, 11, 1:45 pm
  #92  
 
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I just spent 4 days there over Memorial Weekend. An alternative to packing wine, I strongly recommend swinging by Ralphs before arriving at the hotel (I took a cab from the hotel and depending on how long you shop, the driver charged $30-40 roundtrip). Can somebody else confirm but they seemed to have a decent selection of wine. I got a couple bottles of Veuve for $54/bottle. I even got an eight pack of Coke for $2.99 while the mini bar charged $5 a can!
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Old Jun 15, 11, 1:50 pm
  #93  
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Originally Posted by atlocal View Post
An alternative to packing wine, I strongly recommend swinging by Ralphs before arriving at the hotel
Well, judging by the original wine post, it doesn't sound like that poster would be interested with any of the swill they would have at Ralphs.
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Old Jun 15, 11, 2:40 pm
  #94  
 
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Originally Posted by JFKSFOLAX_friend View Post
Well, judging by the original wine post, it doesn't sound like that poster would be interested with any of the swill they would have at Ralphs.


Yes and no...had I not brought my own, I would have been all over it as it would still have been fun and better priced for a casual drink around the room/hotel than buying wine at the hotel - but, hey, what can I say, I am a compulsive/obsessed wine collector that buys far too much and as a result looks for every opportunity to drink what I've carefully chosen and cellared over the years ....traveling with wine has become second nature for me though I wouldn't really bother unless I was bringing some of my favorite stuff as it is just not worth the effort for something of a more typical, every day type which is better picked-up at the destination (my intent really isn't to save money per se (though it is painful to a certain extent to pay 3-4x off lists), but primarily to drink what I want, when I want and have things that I get a kick out of - whether I'm drinking something that is $20 or $200 the key is the what and the why)..... did buy some pretty good beer there, a bunch of bottled water, soda, snacks, etc....

Whether it is a $20 or $50 or $100 bottle, there is just something nice about being able to plant yourself somewhere beautiful at a resort, pop open something that you like and sip away in romantic bliss as the sun sets and your appetite for dinner builds.....

On a related Ralph's note - has anyone who has taken the hotel transporation been able to arrange in advance for a stop at Ralph's on the way to the hotel? It is right there off the highway and a quick 10-15 minute stop is well worth the effort.

Last edited by Family Traveler; Jun 15, 11 at 3:07 pm
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Old Jun 16, 11, 8:17 am
  #95  
 
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Originally Posted by platbrownguy View Post
From several trips to PR, taxis are fine. Some seemed expensive, they don't seem to barter. I always enjoyed going to the casinos in San Juan and playing blackjack.

If you read the reports in this thread, they should answer questions about car rental. I am going for 5 nights in August (free resort nights) and got a 1-week SUV rental from Hertz for $110 including taxes with AAA discount. YMMV. Parking will be another $110 ($22/night at the St. Regis) but worth it to me for the flexibility.
I agree, renting a car is a much better way to go than using taxis, an added benefit is the freedom to go off property at will
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Old Jun 16, 11, 8:16 pm
  #96  
 
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booked this hotel with our free reward nights, can't wait it looks fabulous.
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Old Jun 18, 11, 12:14 pm
  #97  
 
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Great experience. I stayed in The St. Regis Suite which I made a video of http://www.youtube.com/watch?v=QolQEaaQO9M .

I had to wait 50 minutes for my suite to be ready though! Very disappointed as it was after the official check in time.

I also stayed in W in Vieques and I can't pick a winner. Both experience was great, but not memorable.
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Old Jun 18, 11, 2:09 pm
  #98  
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Originally Posted by henrikfromdenmark View Post
I had to wait 50 minutes for my suite to be ready though! Very disappointed as it was after the official check in time.
1) Did they offer you a complimentary libation whilst you waited?

2) While I would be disappointed if it was after check-in time, I don't think I would have been "very" disappointed.
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Old Jun 18, 11, 2:22 pm
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Originally Posted by henrikfromdenmark View Post
I had to wait 50 minutes for my suite to be ready though! Very disappointed as it was after the official check in time.
Even for a St. Regis, that's on time if not early in Puerto Rico...
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Old Jul 13, 11, 1:05 pm
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new GM at st regis bahia beach

http://www.hotelinteractive.com/arti...rticleid=21232

The St. Regis Bahia Beach Resort, Puerto Rico, Appoints Erik Berger GM
Tuesday, July 05, 2011
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Old Jul 13, 11, 3:02 pm
  #101  
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It's interesting to read his extensive Starwood background in the press release.

Mr. Berger comes to St. Regis from the Moana Surfrider, a Westin Resort & Spa and one of Waikiki’s most iconic resorts, where he served as General Manager. Prior to his work at Moana Surfrider, he was the General Manager at the Walt Disney World Swan & Dolphin Resort. Under his leadership, the Walt Disney Swan & Dolphin Resort received several prestigious awards including “Top Companies of Central Florida for Working Families” by the Orlando Sentinel newspaper in 2005 and 2006.
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Old Jul 13, 11, 3:09 pm
  #102  
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Originally Posted by SanDiego1K View Post
It's interesting to read his extensive Starwood background in the press release.

Mr. Berger comes to St. Regis from the Moana Surfrider, a Westin Resort & Spa and one of Waikiki’s most iconic resorts, where he served as General Manager. Prior to his work at Moana Surfrider, he was the General Manager at the Walt Disney World Swan & Dolphin Resort. Under his leadership, the Walt Disney Swan & Dolphin Resort received several prestigious awards including “Top Companies of Central Florida for Working Families” by the Orlando Sentinel newspaper in 2005 and 2006.
Noooooooooooooo!!!!! He's the reason why Moana Surfrider is my favorite SPG hotel! Say good bye to the lovely fruit platter I get every time at Westin Moana Surfrider
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Old Jul 15, 11, 3:25 am
  #103  
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Interesting development.

My stay at this property was so grossly under par that they ultimately refunded my points (for my points-paid room) AND gave me a voucher for a new multi-night stay for free. I had two rooms booked, one paid in cash, one paid in points, for this stay.

I didn't post a full report (though I did post some snippets real time, see posts from late December 2010 earlier in this thread), but how my stay started is enough to paint the picture...despite acknowledged confirmed reservations and still showing room availability on their website and my holding of an SPG gold card, it took 30 hours from our time of arrival for this hotel to actually get on-property rooms for me (they put us up at some other development for the first night). Once we were actually in hotel rooms, things didn't get much better. By the time my stay was over, I was on a first name basis with several from the facilities department.

Time heals most wounds....and come six months later (June), I was thinking of making a booking to use those free nights they offered. Behold, that same day a fedex arrived from the hotel at my house. Was it kismet? It turns out that the fedex contained a demand letter...saying they had mis-tallied my bill by several thousand dollars and that I owed them a bunch more money for the last stay! I discarded the letter.

Their letter said they had a major stuff up in accounting and many of the bills from December and November were mis-tallied. I wonder if this is correlated to the recent change in personnel.

Last edited by NYBanker; Jul 15, 11 at 8:05 pm Reason: Correction (in bold), drawn to my attention in the following post.
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Old Jul 15, 11, 9:50 am
  #104  
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Originally Posted by NYBanker View Post
but how my stay ststarters LS enough...
Not sure what this means.
Originally Posted by NYBanker View Post
Was it kismet?
Not sure what this means.
Originally Posted by NYBanker View Post
It turns out that the fedex contained a demand letter...saying they had mis-tallied my bill by several thousand dollars and that I owed them a bunch more money for the last stay!
Not surprising. As I posted somewhere on Flyertalk, I stayed at the Ritz Carlton San Juan about 10 years ago. I was in a rush and left without checking out (there was a long line at the front desk). I called when I returned home and simply asked the property's accounting department to mail me a bill. Two weeks went by and nothing. I called again and was assured a bill would be sent. A month went by and nothing. I disputed the charge with my credit card company. Six months went by and the credit card company turned the temporary credit into a permanent credit. So, a simple first class stamp cost the property thousands of dollars. This is like your problem in reverse. I had similar billing issues with the (now Wyndham) Four Points Palmas del Mar this past XMAS/New Years (billing, etc.).

What's the common thread? Simple: Puerto Rico. Super friendly, breathtakingly incompetent.
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Old Jul 15, 11, 8:03 pm
  #105  
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I corrected the first "not sure," it was an iPad+MetroNorth typo. Correction in bold above.

Second "not sure." : kis·met   [kiz-mit, -met, kis-] –noun means: fate; destiny.

Originally Posted by JFKSFOLAX_friend View Post
Not surprising. As I posted somewhere on Flyertalk, I stayed at the Ritz Carlton San Juan about 10 years ago. I was in a rush and left without checking out (there was a long line at the front desk). I called when I returned home and simply asked the property's accounting department to mail me a bill. Two weeks went by and nothing. I called again and was assured a bill would be sent. A month went by and nothing. I disputed the charge with my credit card company. Six months went by and the credit card company turned the temporary credit into a permanent credit. So, a simple first class stamp cost the property thousands of dollars. This is like your problem in reverse. I had similar billing issues with the (now Wyndham) Four Points Palmas del Mar this past XMAS/New Years (billing, etc.).

What's the common thread? Simple: Puerto Rico. Super friendly, breathtakingly incompetent.
Nice call on the dispute. Sending a bill is a reasonable request. While you shouldn't dispute a charge if the hotel did everything they should have, if they can't get you a copy of the bill, then it's perfectly reasonable to object to the charge. Any competent property would have sent the bill in minutes. (Indeed, just this week, the new RC-Toronto didn't email the bill as they promised. Two days later, I called...and the email came while I was still on the phone. While they should have sent it based on my discussion at check out, they did sent it immediately upon second request.)

We ended up for a night at the RC-San Juan after our flights to NY got cancelled (after our stay at the StR this past Christmas). Every aspect of our stay at the RC-San Juan was atrocious. The RC-San Juan should not be flagged as a Ritz Carlton. It should not even be flagged as a Marriott. Sadly, their billing system was working this time.

From San Juan, we moved to the RC-FLL in our slow migration back home to CT. We were very, very pleased with the RC-FLL.
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