Last edit by: margarita girl
Al Maha Desert Resort & Spa, Dubai [Master Thread]
#616
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
I called in March 4 to complete the reservation for 240,000 points but due to one issue or another, the points were never deducted from my account. The CSR insisted everything was good and the e-cert was issued. I called back once a day for the next 3 days and all CSR said everything was good but I knew it wasn’t since no points were deducted.
Finally reached a competent CSR who added the 100,000 points needed to complete the reservation and the points were deducted immediately. He also added 10,000 points as a goodwill gesture.
Answer is HUCA many times.
Finally reached a competent CSR who added the 100,000 points needed to complete the reservation and the points were deducted immediately. He also added 10,000 points as a goodwill gesture.
Answer is HUCA many times.
It is very unfortunate and very sad that we now have to turn in a self-defense mode to learn all the minute things in order not getting hurt by incompetent / unhelpful CSRs. But that is the reality we are dealing with until who knows when. The alternative is to leave Bonvoy behind. Many cannot do so just yet.
#617
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
These guys are fairly competitive for transportation. $55 from airport to Al Maha.
https://airportstaxitransfers.com/tr...-Dubai-Airport
Is anyone tipping their field guide?
https://airportstaxitransfers.com/tr...-Dubai-Airport
Is anyone tipping their field guide?
#618
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,731
For anyone who has PA bookings and has difficulty to get a rep to understand what to do to finalize the booking, this report from an unknown blogger contains valuable information from the Bonvoy social media team on how to push back with the right words - that one may want to bookmark for future reference.
https://travelupdate.boardingarea.co...-reservations/
https://travelupdate.boardingarea.co...-reservations/
#619
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Día Amb, Hyatt Glob
Posts: 15,471
#620
Join Date: Jan 2016
Posts: 179
Just went to check on my reservation ... my original booking was not a points advance booking, somehow it is now showing as it was. Old rate of 60k went up to 85k. Cherry on top is I'm missing 240k points from my account all together....
#623
Join Date: Jan 2018
Posts: 198
What is the "Bonvoy Brilliant $300 credit" ??? @dcht
https://www.americanexpress.com/us/c...voy-brilliant/
#626
Join Date: May 2006
Location: Ireland
Programs: BA Gold,Amex Centurion,Marriott LT Plat Prem Elite +AMBASS,Hilton Diamond,Priority Club Plat,VS Gold
Posts: 369
Thanks
#627
Join Date: Sep 2010
Location: YOW-YYZ-TPE
Programs: AC75, TD AeroInfiniteP, AmexBizPLAT, SPG-G HyattGlobby
Posts: 381
Anyone have any luck making any confirmed bookings into Feb/March 2020 here? I am hoping to visit in April/May 2020 as soon as my points balance reaches an acceptable level.
TIA
LFC
TIA
LFC
#628
Join Date: May 2014
Location: Hong Kong
Programs: HH Gold, Marriott Titanium, Accor, CX, BA
Posts: 62
You do not need to have points when you book the award booking, use the Points Advance function to secure your redemption.
#629
Join Date: Apr 2011
Posts: 94
Just got back from the resort, stayed 3 nights. Great service, great food, amazing experience.
Overheard a staff talked to a repeated guest that villa 19 to 23 is the best for viewing the camels as they come from the holding area to the daily camel tracking.
We stayed in villa 38, which is toward the south end of the resort (toward the direction of the entrance), the last villa is number 40 besides the Emirates suite.
It's not too far to walk to the main resort area but it can be if it's the hot part of the day.
We walked toward the Emirates suite one day, lots of open space/sands for an private sundowner.
If you have your own vehicle (really easy to drive in UAE) you can drive back toward the entrance for even more secluded sundowner.
We spotted packs of Oryx on the way out, they were resting under tree shades.
We did the sundowner by shuttle and camel ride activities. They both ended up at the same area with snacks and drinks to catch the sunset.
We did both room service and restaurant, food tend to get cooler by the time it gets to the room, we preferred eating at the restaurant.
Attached is the activity schedules/resort info handed to us.
As Platinum we were offer 2pm late checkout.
Overheard a staff talked to a repeated guest that villa 19 to 23 is the best for viewing the camels as they come from the holding area to the daily camel tracking.
We stayed in villa 38, which is toward the south end of the resort (toward the direction of the entrance), the last villa is number 40 besides the Emirates suite.
It's not too far to walk to the main resort area but it can be if it's the hot part of the day.
We walked toward the Emirates suite one day, lots of open space/sands for an private sundowner.
If you have your own vehicle (really easy to drive in UAE) you can drive back toward the entrance for even more secluded sundowner.
We spotted packs of Oryx on the way out, they were resting under tree shades.
We did the sundowner by shuttle and camel ride activities. They both ended up at the same area with snacks and drinks to catch the sunset.
We did both room service and restaurant, food tend to get cooler by the time it gets to the room, we preferred eating at the restaurant.
Attached is the activity schedules/resort info handed to us.
As Platinum we were offer 2pm late checkout.